Verizon Internet — illegal charges
I had ordered Verizon DSL. There was a problem with the Phone lines. So I had to wait for phone line repair. 3weeks later and 2.5 hrs on the phone
Once repaired...Could not install Modem. Called again...another 2 hrs with no results.
Ordered interenet service with cable co. instead. Called to cancel Verizon. I was told to preview both servies and compare. I tried again to install modem. Called for support... 2 hrs later and many phone transfers. At this point I said CANCEL. I was told that a label was to be mailed so that I may return modem.
1 month later I get a bill from verizon in collections. I call again ... another two hours of phone transfers and was finally told that they have no note in their system to cancel therfore I am still responcible for the bill. I told them that I am not to be held responsible for their notes in their system and that if they look ... It was NEVER used. Why ??? Because it never worked. Could not get it to run. They tell me that they do not go by that and that it is the customers responcibilty to cancel. I DID cancel but there were not any notes to that on their system.
I spoke with management to try and rectify this matter. I should not pay for a service that I did not only use but could not RECEIVE! Management informs me that not only am I responcible fo rthe bill but I have an early cancelation charge as well !!!
Dear Lord !!! what in the world is this place coming too ??? HELP !!!
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