Verizon review: terrible service! ( 48 comments)

I work at FIOS in the technical support department, number one ALL customers know what they are getting into, so stuck it up. SECOND...Most of the customers refuse to troubleshoot to get the issue resolved, so of course the crap aint gonna work, AND finally THIRD...most customers only get FIOS to keep up with the "joneses" w/o "joneses" money so stop complaining about monthly charges if you can't afford the service then DON'T get the service, don't call us asking for "payment" arrangements PERIOD!

I am in. I have 25/25 Fios internet bust the actual effect is almost the same as I had 15 with Comcast before. And they also secretly slowing down the connections of customers. My wife is watching TV programs online. It is very good at the banging each time but it is getting slow and slow and going to die after while. We can see the connection is getting problems.

I'm in... just cancelled my Verizon Account about 2Hrs ago after months and months of trying to fix the account.

After learning that I have 2 Accounts open (not sure why I have two accounts opened) and representatives telling me I don't have late fees and everything is fixed... I get a $474.77 bill... where did that come from? my other account? why is it my fault that they made two accounts? shouldn't the payment I made for one account just roll over? I've been paying for my bills not knowing I have two accounts. Even their representative agreed it was not my fault and that they actually owe me money because of over charge... HOW DID I END UP WITH A 474.77 BILL!?

I am sure they will return with something up their sleeves... I did Bankruptcy about 4 years ago and my credit is building up... I guess not for long once Verizon screws it up.

This is so frustrating...

I want to join. Seriously, let's do something about it. I'm ready to start lawyer shopping now.
Service is horrid- 2 hours on the phone every time I have to call. Missed appointments, and MAJOR billing issues.
I signed up the $99 bundle at same time as neighbor and in-laws. WE all got different prices. I called back and disputed it and said I wanted to cancel, so they gave me $15 off for 2 months to keep me. Then, they missed their installation appointment while I waited here all day. THe next installation appointment the technician showed up to set up my phone and itnernet, but no TV, it was not on his order. He tried calling to get approval to do the TV since he was already there and he was on the phone for 45 minutes getting passed around (funny).
I never received my 1st bill instead they took an automatic payment from my bank account. (I previously had this set up for internet only and they were supposed to stop this and send me a paper bill). $360 was taken from my bank account for my $99 bundle - what!?! 2 hours on the phone on a Friday afternoon of course got me no-where. The charges were taken on the 1st of the month even though the closing statement date wasn't even until the 18th of the month!
Finally got the bill straightened out - they were charging me for the wrong service, for month to month instead of contract pricing, and not giving me the bundle discount. My bill should've been $106 less. I had to speak to another dept. to get the charges reversed and they tried to tell me they would not reverse them because I owed that much - oh hell no. So spoke to someone else and all I could get was the promise of a refund check. I called back 4 days later to check on the refund check and was told that I had to wait at least 10 days before they even got notice to issue the refund check. Ugh! so here we are on another FRiday waiting for a call from a supervisor.
Verizon - I HATE you.

i am in too ... they are cheaters they attract customers with cheating

I want to be with you guys and help you out as well fios is a ### where do i start? and so is my comunity let me know

two thumbs up for the class action lawsuit against Verizon Fios. They did the bait and switch to get me to come over to them then gave me worse service than I was already getting, when they were supposed to in fact be giving me faster internet service. They also told me I was being given a 2 year guaranteed rate when in fact it was a 2 year contract. They have unlawful practices.

I went to a Verizon store located in Cordova Mall in Pensacola. FL. I was told that I had to get internet for my Verizon Motorola DRIOD RAZRM phone. The employees told me that this was a smartphone. I did not want internet on my phone. I just want an affordable plan that will fit in my budget. I also did research online regarding my Verizon motorola phone and did not see that this was a smartphone and required internet service. I was very, very disappointed.