Washington, District of Columbia
United States - 20005
After six months of Verizon FIOS VOIP serive, I am pretty disgusted and want go back to traditional service. I find Verizon FIOS VOIP to be unreliable. I have to reboot the phone adapter several times a week to keep it up and running, and even then, incoming calls dont connect. I would not buy Veriozon FIOS VOIP service again and I will try to cancel it now.
I have a old phone bill with verizon one bill is 2 years old like a 100 bucks. Another one of 60 bucks.
I was told by verizon if I paid it. I would be able to get all over verizon services long distance ect...
I have a bill dec 13 1997 its around 2200.00 dollars
I was told the statue of limitation was 7 years. Any they could not deny me long distance cause of it.
Ill be paying the other two bills off in full.
But if they try to me deny me. Ill goto a full hearing with the ny state public service commission.
Has anyone else ever had this kinda situation.
Because of outright contract fraud with Verizon yellow pages, I eventually cancelled the yellow page ad...
We purchased Verizon DSL and paid up front to have the service hooked up. When the day came to download and...
My saga with Verizon FIOS started on August 10, 2006. I went to a Verizon store in Plano (on Central Expwy...
I called Verizon Fiber Optic Service to have Internet and TV installed in June 2006. On Oct. 16 2006 I woke up to find that I did not have Internet access. At 8 am I called Verizon's Tech Service and asked them why. After 20 minutes on hold I was told by one of their supervisors that my service had been canceled. I asked them why. They stated that they did not know why my service was canceled. I was put on hold while they checked. The rep returned to tell me that my service was indeed canceled and they did not know why and that they could not reconnect it until they determined why it was canceled, but the supervisor that was in charge was busy and that they would call me back in a couple of minutes. I was never called back. I called again at 2:08 because I had not heard anything. I was told that there was some very strange things going on with my account and that a person in billing " Ellen" would call me back. I never received a return call. I called again at 4:02 because I did not hear from them. I was told this time by the rep that my service would be connected by the next morning and that she would personally call me at 8 am to verify that I was up and running. 10-17-2006 I never got a phone call the next morning nor did I have service. Again I called the help line and was told by Eric that he was sorry and if he could have my phone number he would call me every couple of hours and keep my up to speed on the status of his progression. I never received a call. The next morning 10-18-2006 I called and asked to speak to a Supervisor. I was conected to a supervisor that said she was sorry but she did not know why my serviced was canceled but that she would connect me with someone that would reconnect my service. I was transfered to Anthony! After waiting on hold for 25 minutes Anthony came to the line and said that he could not talk to me anymore and that he would have to transfer me to collections. I asked him why because I had an existing credit with Verizon. He just stated that he could not talk to me and gave me the number to collections. I called collections and explained everything and the collections officer state that she was sorry but that I had a credit and that she did not know why I was told to call collections. I asked her if she could transfer me to the correct department. She transfered me. The transfer was to Long Distance Services? I asked the rep why I was transfered to her she said she did not know and asked me what I was looking for I told her help with my Fiber Optic Internet Service so she transfered me again to the wrong department. I hung up the phone and called back twice. Both times I was told that I did not have service from Verizon nor was I in their system. I called back at noon and finally got someone that had me up and going from scratch in one hour! Why wasn't it done in the first place. After I was totally back online I called a Supervisor at Verizon. I asked her why I had to endure such grief. I asked the Supervisor if I could get some credit other than one month of service being that I had to use 311 minutes on my cell phone, could not pay my bills, and could not manage my investments and was not able to get online for three days. She flat out told me no. I told her that this was a contract service. If I default on the contract before one year they would charge me a disconnect fee of 99.00 so why shouldn't it be the same for the consumer. If they disconnect you before the year is up why shouldn't the consumer be entitled to the same compensation. She stated that it was a one way contract and that it only benefits the company. Not one of the people that told me they would call me back actually called back. Why kind of company is this. I grew up in an environment that If you say that you are going to do something.....Do it...if you can't do it call and let someone know......And this is a Phone Company?
My wife is eligible for an employee discount from Verizon. She tried to go to the Verizon Store. She was told...
Don’t lose the box when you buy a Treo 700 P phone from Verizon Wireless. If you are trying to get your rebate on the 700P Treo phone, you will need the UPC code, which according to Verizon, is only available through the Manufacturer, and according to Palm is not something that they keep records of. ?!? Despite this, if you enter a phony number in the Verizon Rebate Center’s web page, it will state that the number is not valid. How could they know unless they had a record of the number at Verizon?
Somebody’s not being entirely truthful at Verizon. Oh, and the Rebate Center Phone number on their web site leads to a voice mail that only hangs up on you.
I have a complaint about verizon cell phone service. I am extremely unhappy with the service and because I am...
Verizon Wireless cheats thier consumers by disabling features provided by the phone's manufacterer so...
Who can I complain to. I have been a customer of Verizon for 3years now. When I first moved to the Southern California area I had AT&T but left them in disgust because it seemed everytime I turned a corner I would have dropped calls. Upon leaving AT&T, I was lured in by Verizons pitch on dropped calls and great service. I joined their nationwide plan which gave me 800 minutes. Well every month I was over my aloted minutes. I always call and argue that it is impossible. They recomended I upgrade my plan. I decided to get 3 more phones for family and move to the Family Share Plan with double my minutes for what I was told would be $120 a month with insurance for each phone. I have not seen a bill for under $200, with this last month close to $400. The other 3 phones are rarely used with all the kids blockages for downloads. The Verizon rep told me all the charges were to my line, when I told them that was impossible since I am not using the phone anymore than I did before. All he said was he had the paperwork to prove it.So basically he told me that I jumped from what they claim was an average of 820 mins to 1900 mins of usage. I dont understand how no matter what plan and how many minutes I have, I always seem to go over on minutes although my usage remains the same. I was also told that when I traveled to Temple City, CA I was charged roaming. Temple City is one block from my city, needless to say he did not have a reply to that response. To me it seems they have some kind of scam going on that is hard to pin point and needless to say they have all the answers for.
In short, and I am sorry for the lengthy letter I think I needed to vent, I was wondering who I can complain to since talking to Verizon falls upon deaf ears.
I have been a customer of Alltel for 9 years. I recently changed plans, and soon after received a bill from ALLTEL. The bill was a partial bill had I had changed prior to the bill cycyle ending. No Problem. I paid the bill, and continued to use the phone. About a month and 1/2 passed by, and I received a text message on my phone telling me I needed to pay my bill. I contacted the office, as ALLTEL had recently closed the office in our city, and was told they would mail me a bill. I received a bill for the entire month and 1/2, but only a statement for part of the bill. I called ALLTELL again. I was informed that they would send the additional statement this time, but in the future I would have to pay $2 per month to get the statement mailed to my home. They also charged me for the text message they sent, as well as a late fee. I informed the lady I was not paying the text cost, nor the late fee, and that I would find another service that would mail the statements to me at no cost. I am presently try to find another carrier.
It is with great disgust I write this letter to you, hoping that having reached the end of my rope, your article may force verizon to correct their mistakes and rectify my problem. My husband and I signed up for verizon dsl service in november or december of 2005- a service that we really wanted. We agreed to a 1-year contract, and paid whatever fees were required, including the cost of mailing the modem and other tid bits that were necessary for dsl connection. It is now july 2006, and to this date we do not have nor have we ever had the dsl service, yet verizon has been billing us every month for this service!
Both my husband and I have been on the phone, all but on our hands and knees requesting help in the matter. The last call I made to them was a real teaser, I was so sure that the problem was going to be sorted out then... But as usual, I was lied to.
You will not begin to understand my frustration, perhaps you can afford me the time to explain. We were told, when we first signed up for dsl, that we would get it... May take a couple weeks but we would. Then they called back to say that the area we were in was 'booked' and that as soon as something became available, we would get on board... Mind you, that was in 2005, and we continued to pay the bill for dsl!!! Then they called after about a month to say that we were on board, and that we could start 'enjoying' the service, etc. But the truth of the matter is that we were never connected, the modem's light keeps blinking and that is descriptive of something blocking the reception, or so I was told.
I spoke to so many people, I am dizzy from the run-around, and 'being on hold' etc etc... Finally this year, I spoke to michael who reassured me that he would look into the matter, and would send out someone to troubleshoot the problem etc... That I should call back and confirm the appointment. Lo and behold, when I called back to 'confirm' the appointment, there was no appointment made for anyone to come to my apartment, nor did anyone know what I was talking about. Then I was told that I could make an appointment but that I needed to give them a 4hr window??? Whatever happened to keeping the customer happy? I work until 5pm or later every weekday, my husband, until 7pm... I was able to bargain with my boss for an early leave for one day, to be home at 4pm, just so they could come and fix the problem... But that was not good enough. You see, I had to understand that they needed a 4 hour window, and therefore I had to be available from 1pm since their last appointment would be at 4pm!!! Confusing? Imagine how I felt.
Then I tried to tell them I wanted re-imbursement for the months and months that I have been paying for dsl, well... That was another issue... They could only re-imburse me for 2 or 3 mths back, which I gladly accepted, but get this (The best part)... They would also throw in one month (July 2006) free dsl... Wow!!! What a deal!!! If only I had dsl, I could really see myself going for that!
I have called all the numbers they told me to call... Spoken with lauren and barbara, to jeff and linda, nancy and annie, and don't forget angela... They were all helping me, and where have I gotten? No-where! The last call I made to them on june 30th, I spent 42 minutes on the phone, explaining what I have been through... I am so sick of it, it is no longer funny. When I asked about canceling this 'imaginary' service, I was told that I would have to pay a fee!!! Is that the icing on the cake? So that means that I have been paying for absolutely nothing but stress in my life for all these months. Where is the justice in this? Every you call to complain about it, you have to go over the entire thing and then some sweet voice over the phone says nonsense like "I understand" and "I will look into this and get back to you"- which they never do, I am the one calling all the time!!!
The last bill I had to pay was small, since they gave me credit for the couple of months they said they were only allowed to give... But this is just unacceptable. How can a company be allowed, in this day and age, to cheat innocent people like myself is beyond me... Who do I turn to in a situation like this??? I cannot believe that they can even get away with this in a society such as ours... It is all at my expense... I have gotten no results form the constant pleas I have been making and I think this is downright wrong. Please, if you do not believe me, call verizon, I would love to hear their view of the whole thing... They are just unbelievable.
I want this problem addressed... I want all of my money back too, for the inconveniences and trouble I have been through for over 6 mths now, I deserve better. Trust me when I say that this has been a very stressful task for me, and I would appreciate it if you could facilitate my complaint, as I can assure you that this has been a genuine problem for me and my husband.
I've been an Alltel customer for years on end. My problems with this company and their lack of...
I tried to upgrade my cellphone to a palm treo 700w. I knew exactly what I wanted but it took an hour to buy a stupid cellphone/pda on my existing verizon family plan.
Part of that time pushing the motorola q. I don't want a motorola q. Then they tell me I don't get the $50 rebate offered on the internet. Oh & I have to transfer to a more expensive cellphone minutes plan on-top-of the the internet/data usage plan.
Think i'm all done when they take my phone to "programming". To supposedly turn-it-on & pair up the bluetooth (Wireless) headset. This they tell me will take 15 mins more for one & 5 for the other. I leave & pick up things at other stores. Come back a half hour later & it isn't done.
A half hour later after this, I have to "re-do" all the paper work. The boss has to help. A half hour after this & they tell me the phone is defective & I have to start over with a new one. Half a day blown (W/2 hour round car trip) and I still don't have a cellphone/pda.
It would be nice to surf the internet (Unlimited) from a handheld device & collect my email besides being a regular cellphone with a small wireless headset. Yea, a little pricey.
Then they tell me that I have to pay a hundred ($100) more to put on my one cell number but not on the other? I say both cellphone numbers are mine on the same bill.
So then they tell me that I can put it on the one number, take it home & pay $20 each to transfer the 3 cell phones around tomorrow? What!!!!!! You want me to take a non-working very expensive toy home & do all the work myself after wasting half a day? This is after the first one you gave me was defective???
I don't think so. Give me my money back. Put my old verizon phones back on line & give me my old plan back with my nys employee discount. Eventually this is (Supposedly) done & I leave grumbling.
(Hadn't slept for 24 hours)
So I drive home & need to make a call. Guess what? My old cellphone doesn't work. Eventually get to a payphone & my wife's cellphone is shut off too. Grrrrrrr...
Get home & spend a half-hour on verizon's voice mail automated system with no human to talk to. Try again later & talk to a very nice lady who puts my phones back on line. Check my internet verizon account later that night & i'm still on the more expensive cell plan that they forced on me for the new pda/cellphone.
Spend another half-hour on the phone. This rep says it's all taken care of. I'm almost afraid to check my verizon internet account on-line again. I think all of verizon's service techs, managers & technical people are following that actor around on tv leaving the business at hand to...?... India?... Pakistan?
We contracted with verizon wireless in toledo, oh and pay our bill to lehigh, pa. verizon's coverage is so...