Washington, District of Columbia
United States - 20005
Verizon Wireless is forcing people to pay for internet service on certain phones. Kids like the phones with...
I worked for Verizon and before that Bell of Pa.I That Verizon...I retired after 31 years with respect for the phone company, It referred to Bell tel ad MY company. I purchased my cell cell phone wirh Verizon. I made a big bit mistake. Every month I mention wo Verizon people bill me once a month, , , , that never happened. I was I was tole to the bill in half and sent that in.NO good. I got two bills to replace tghat one. I wanted to leave Verizob, the girl shouted I could not leave. I said you watch, , , O I left and went with AT&T who does send ma montly till and minutes are shared.
Today I received a statement indicating my account was past due for $119 (which I electronically paid last week) and the statement came to a total of $206 due on February 23, 2010. Ironically, I received a communication stating that my account was delinquent in the amount of $206 and it was to be paid immediately! It is obvious that this company doesn't know its left from its right. It throws out these misleading figures and alarming deadlines as a ploy to keep you off balance. Although I pay this company every month...I never get a statement indicating they have received payment from me. This is a set up and I think the company needs to be investigated for unethical practices.
We upgraded our phone 3 weeks ago and it lost its front display. When we took it to the Verizon store the employee Stephen Garay, who has always treated us with a rude and condescending attitude, refused to replace the phone because he claimed it had water damage, and would not help with an AC adapter that was not working from our daughter's phone. We told him that the phones had insurance but that didn't seem to matter to him. The store has no "manager" per se since all the employees seem to wear a manager name tag- nice ploy to avoid dealing with customer complaints. We then called the "customer service" number 611 and they are equally unhelpful and condescending. Is there a jail to hold these criminals of customer service and decency since all they do is take your money and in return do nothing to warrant any loyalty?
Verizon fios service access box. Http://www.youtube.com/watch?v=0eu4w4-cxmg Verizon fios problems with...
I have been charged $300 for a couple of international calls that I made. The effective rate is almost $3 per minute. Verizon fios would not budge. This is clear cut rip off and taking advantage of unsuspecting customers. I have always used third party calling services for international calls. Somehow this time it went through verizon network.
I never wanted international dialing facility on my plan but I guess this is how the evil corporations make money; by giving you something you don't want/ need or request. Then they wait for one ocassion when you fall in their trap; which I did.
Well, this is to alert lot of other unsuspecting folks. I have already started my process of getting Direc TV, Vonage and comacast to replace the useless fios bundle I had.
Hope I never have to be a verizon fios in my life; as long as there are choices, I am staying away from verizon.
They can have my $300; as if their stock would shoot up! no way with such evil practices and customer service would they thrive.
They have proven to be penny wise pound foolish...they have my $300 but would lose $185 a month that I paid them each month for the triple play bundle.
I have been researching the Droid/Verizon and IPOD/AT&T online and decided to go into my local Verizon store and give my current carrier the option to sway me and to find out my options for upgrading.
I spoke to a sales person who explained the phone and I was leaning towards the purchase even though the phone is expensive. I told the sales man I was not eligible for my $100.00 discount for the "new every two" till August but that I was considering just paying the $200.00 now just to get the phone instead of waiting. He advised me that I would have to agree to a new 2 year contract (I already knew this) that I would be waiving my $100.00 credit in August and would have to wait 2 years again for that discount (yeah knew this too) but what he told me last made me livid... that Verizon would charge me $20.00 for a EARLY UPGRADE fee!!! What the heck is a early upgrade fee??? Its not good enough for these greedy people to ensure my business for 2 years and not give me a $100.00 credit but they want to make ME pay for them to retain my business? I know its only $20.00 when my ###ed butt was about to pay $200.00 but it is the principal... I REFUSE to pay $20.00 for NOTHING when this deal already benefits them so much!
i cancelled my internet on my mobile phone because i wanted to cut back on my expenses. my mobile phone is a touch phone. The phone would still go on the browser while being on my pocket. i recieved a call asking to call verizon due to my overdue payment so i called and turns out that i have an outstanding bill of over 3, 000.00 dollars. i called verizon wireless to work something out. So far i talked to a supervisor and all she can do is take off 10% i told her i dont even have money to pay for rent. i asked her if there was any one else i can speak two and she says that her supervisor will call me. I think it isnt fair that im trying to save money and i get a surprised with an over 3, 000.00 bill. i have been a costumer for over 4 years.i explained how it was an accident. they tell me they are valid charges. i really need some help here
In December of 2009 I received an offer from Qwest for a package deal including High Speed Internet, Landline...
Company philosophy (internally): "Better to beg forgiveness, than to ask permission. We take care of each other." Or "do whatever it takes and we'll fix it later".
When you are "intiated" into the fold, with absolutely no training whatsoever, you are instructed that we are Verizon Wireless, but... no they're not. They tell the customers that, but... when there's a problem they have to send you to a corporate location or call customer service.
There was a $1.1M callback on payouts from Verizon Wireless, because Flexicom was collecting monies on incomes that were unsecured. Instead of taking responsibility for the procedures that were approved by Flexicom to their employees (a trainee follows the training) Flexicom charged employees back for bad charges over a period of several months.
Even with the chargebacks, it was impossible to make any money as a rep or a store partner. This was because including the chargebacks you still had to make store goals, which were near impossible. So... Flexicom would fire or move you if you didn't make store goals but then they would issue chargebacks so it was impossible to make any money.
Here's the kicker: Flexicom paid the $1.1M and then issued the chargebacks, in doing the figures (at one time) Flexicom made an enormous profit by paying off the settlement to Verizon Wireless and issuing chargebacks to the stores. How? Because Flexicom collects 100% of the monies up to the store goals (minus increasingly small expenditures) and they would keep all the monies made post-store goals by issuing chargebacks. The several months of chargebacks increased the capital gain for Flexicom than any other time.
I cannot go into too much detail. I feel terrible for Bill Goodrich, he's such a great guy. He's the only person who is single-handedly kept the company together.
Let's not even go into Chris Schmedes, Shawn's "ex-right hand man". Who they finally wised up and let him go.
One thing I don't appreciate is someone of these people bringing in Shawn's family or his personal life into these reviews, it's uncivil and innappropriate. He has a wonderful wife and family, who are loving and caring. These reviews should be stricltly business related.
Work corporate direct. Drop the pride of being "so-called self-employed", it's a joke. The only people who make money are those who create a corporation and they sit on the top.
Pros: Bill Goodrich.
Cons: Company philosophy (internal) "Better to beg forgiveness..."
i subscribed, on the web, to verizon's supposedly optional international calling plan as part of voice service. what was not clearly stated is the fact that only calls to land-line phones were qualified under the plan. the weekend following, i called my mother and talked with her for over an hour, and on tuesday, i got a mail from verizon stating that my international plan did not include calls to cell-phones, and any such calls would incur premium charges. they provided no information as to what those charges would be, or how to get access to it. i had to call their customer service to get the shocking news about my plan rate for cell phone calls. i have just moved from a cablevision-serving area where i enjoyed 250 minutes of internation calls to ANYWHERE, terminating on ANY user equipment, for $19.99!! unfortunately, cablevision does not serve my new area.
so buyer beware! if you plan to subscribe to the verizon international calling plan, understand that you will incur hefty charges for calls to cell phones. make sure you find out the rates to the countries you make call to before you make any decision.
i really should not have complained about cablevision.
Omg!!! I had a horrible experience!! This guy jason calls and I initially was interested in seeing the details on switching. Price was a liitle less than I was paying and I would have been able to get dsl. My chief reason which I told him!!! - because I have a a dedicated t line and its fairly expensive $400 or so. Anyway, just before I sign up I get a hold of the local guy that does my computer stuff and he raises a red flag that he did not think verizon had dsl in the area. Since 90% of my business requires internet access I called to verify and this a*hole swore that we were good. Something about him seemed a little sleezy so I called verizon directly and they told there was no way dsl was going to happen. That they didn't even have the right equipment in my area!! I called him back told him this he said it was their mistake and he would fix it right away and call me back. Well he never called and refused to take my calls when I followed up. I used to think verizon was a reputable company - god knows I use them at home and for my cell - but not anymore. How dare this guy risk putting me out of business just so he can make a few bucks. How dare verizon allow this to happen!! I'm sending them a message and going to cable and t mobile.
Caller id: [protected]
Caller: verizon - premier network
Caller type: telemarketer
In 3 weeks I have had problems with 3 routers. First one would keep knocking me off line. Was on the phone 4 hours until I got a new router. The second one I had to restart 4+ times a day because I kept loosing the internet. After 3 more hours on the phone they sent me a new router. This one I had to reset twice before I could get on with my desktop, I still could not get on wirelessly. We then found out the WEP key printed on the label was not the correct one. After another 4 hours( 2 calls to India, 1 to West Virginia) on the phone we finally got it to work. They offered me a 2 day credit for waiting for the new router. After talking to billing and payment dept, I managed to get a 1 month credit. Lets see how long this one lasts. If I could get DSL or better for the same price I would leave in a flash!
Verizon Wireless hast he worse customer service departmenet imaginable. A majority of agents do not know what they are doing and give you miss information. I moved and gave the agent my address but she didn't put all of the information so I never received a bill. Months later I found out that this information was reported to the credit bureau. As soon as I noticed this I called right away abnd paid the bill but Verizon refused to remove the negative information even though it was there fault!
If you have Verizon, drop 'em!! I am with Sprint now and am so much happier. Their customer service agents go out of their way to fix your problem without giving you a hassle. I had an issue with my phone and the contacted me right away to resolve it in a professional and caring matter.
I have had no dial tone on my Verizon land line for almost two weeks. I called in a complaint last week and...
They will not allow anyone in the rual area hook up to DSL. I have done their speed test and I can connect at 375-425 kbps (their minuiam is 700 kbps) 375 kbps is alot faster than their dial-up 28-32 kbps. When I contacted Verizon they said they couldn't do anything it is up to my local goverment. How stupid of an answer is that!
I signed up for Verizon Wireless service in the greater Palm Springs area in July 2009. Since inception, to today's date, I have had over 50 calls dropped.
After memorializing every dropped call and then complaining to them in writing on multiple occasions and copying the PUC in every instance over many months, their executive office finally called today, after repeated written denials that there was any problem; and so generously "allowed" me to terminate my service early w/o penalty after finally ADMITTING that the area was being provided with "substandard service" and there are "no plans to improve it in the future". Their only "compensation" for all the inconvenience not only to me but to all the people I was talking to when a call was dropped, was to waive the early termination fee after 6 months into a one year contract. The executive's arrogant and indifferent position was that I should have KNOWN within the initial 30 day cancellation period that this substandard service was the kind of service I should have expected once I experienced calls being dropped and I should have canceled at that time. He REFUSED to compensate me for the wasted money for the phone, the home charger, the car charger, and the ear-piece for that particular phone which were all bought at the time of service inception and are now all worthless. Had they admitted to their poor service at the time of my first complaint, I could have saved myself months of maddening inconvenience that I was paying for. I.E., their written lies to me and the PUC for months have cost them nothing. Hopefully, all who read this will decided to NOT USE VERIZON WIRELESS FOR YOUR CARRIER!
At the end of June, 2009, I removed myself from my husband's Verizon account and transferred my Verizon cell phone and my son's Verizon cell phone to my name. I was not told by anyone at Verizon that I could merge my cell phone number and my son's phone number to one plan and save more than $100 per month until a rep at the Dickson, TN store offered it to me just this month. That is my first complaint. So, all these months, I've paid more than $300 a month - and some months more than $400 per month for TWO lousy cell phones. So, at the same time I switched my and my son's phones into my name, I ordered unlimited texting - in June 2009. I have a small business and my customers text me if I'm on another line when they call my office. So, from June to December 2009, when I got time in December 2009, I called Verizon about my high bill. She said I did not HAVE unlimited texting. I said I ordered it in June 2009. Of course, as true to a Verizon rep, she said she was SORRY. She said she would credit me a lousy 79 dollars. Whoopie!! So, last week, I called the Dickson, TN Verizon store to report that my son had not been able to use his phone for over a month because in December, he opened it and it fell off the hinges. My son is not a child. He's over 18. The guy at the Verizon store gave me the phone number for claims (wrong number) and offered to put me on ONE PLAN to save me over $100 dollars a month. FINALLY, after 6 months of no offer. I didn't know I COULD get on one plan. Nobody at Verizon ever OFFERED me that. So, I called customer service - thinking SURELY they would credit me the month's bill for my son not being able to use his phone. No WAY. They offered me a lousy $32 dollars for their screw ups and told me that one of us HAD to have dropped or thrown his cell phone to make it come off the hinges and they would not give me any kind of a credit for the month he could not use the phone. The only reason it took me a month to turn in the claim is, I got tired of being on HOLD for 10 minutes every time I called. Listen to the AT&T commercials people. As soon as I can get away from Verizon, I'm out of here.
Purchased phone and fancy warranty. Phone failed to dial 911 when dialing 911. Called 911 three time...
In October of 2008 I changed telephone providers from Verizon to Digital Time Warner. I paid, what they told...