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On 05.22.25, I was scheduled for a trip to a charitable dentist that is outside of Verida's system. But a nurse within their system referred me to this organization presenting me with the opportunity to become eligible for these services once being made aware that i was in dire need of such services (P.C.P. over my case filled out the form for me to be possibly eligible for the services) through the doctor over my medical case. Once had been approved, I struggled to find someone to take me to get the services, Paying strangers in the community to do this, it became increasingly difficult so I spoke with the nurse over my case who had referred me to the organization about Verida not being willing to take me; he got on the phone with them, and explained to them the situation. They booked the trip and provided me a confirmation number. However, a day prior to that trip, they called me and said they wouldn't be honoring it. I called the nurse back (Nurse Rick G.), and explained what I was experiencing with the transportation company. He went through the system and got the ride approved once more. Now, Verida has sent me correspondence informing me that I have to pay for this trip. I have been completely overwhelmed dealing with the emotional stress caused by dealing with those I've had to interact with this comoany; they are angry with me for lodging complaints about either the interactions of those I've had to deal with booking my rides or drivers not showing up to scheduled trips to appointments, their failing to book the trip within their system. I cannot afford to pay fellow community members for rides let alone repay for this trip! I am humbly beeseeching Verida to wave the fee for this trip! The interactions with this entity has been so emotionally overwhelming that when I got the letter to be honest, I dreaded opening it. I didn't open it until yesterday at my doctor's appointment with my PCP. Only then did I realize what the letter was saying. Again, issues with this transportation company has been a point of dreadful retaliation for making complaints about what has been experienced as a result of interactions with those over the booking of the transportation.PLEASE, have them wave this fee for the trip, I am not in a position to pay for this ride! I've had to forgo food at the end of the month or medications just to pay strangers to get me to prior appointments. I pray that there is someone who is compassionate enough to understand my current life's plight. Please assist me in getting this fee wavered thank you, peace.
Claimed loss: Amount for trip that is being demanded
Desired outcome: For the trip fee to be waved due to my inability to pay for this ride that was approved within their system.
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I have had to deal with a driver going off on me for asking her to drop me off at a certain place where I could get into the building of my therapy session with my walker. They have booked trips with contractors aside from the preferred driver which resulted in that company's driver never showing up. Other instances, my trips weren't even entered into the system. Further, approvals that were within the system, i was told weren't there causing me to miss a month of my therapy sessions that later was assured would be added back to the allotted time thank goodness! I've called and spoke to those over the booking of the trips, explaining how a driver told me my pickup time was too late for her; she refused to let me out where i could gain access to the part of the street where my walker could go over the curb; she left me standing in the gutter of the street where walking to that spot could have possibly resulted in my falling; I was so upset and confused! I contacted the transportation department, and was explaining what was occurring; the agent over the phone started snickering; o eventuallyhung up aware that the person clearly didn't care. When she returned; she was yelling at me so loudly and for so long that I just put my hand up to get her attention while others turned to see what was occurring; it was greatly disheartening, creating shame for even being part of this interaction! I was terribly abused as a child, and this interaction raised my PTSD, anxiety, and depression to new levels where now I've been prescribed medication to help me deal with such interactions. All that is being requested is for those who applied for these positions to perform them professionally and respectfully, because they are interacting with others who are struggling already. Compassion and common decency goes a long way (what you do for the least of these you do unto me)!
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