Vitacost.com’s earns a 2.2-star rating from 27 reviews and 78 complaints, showing that the majority of health-conscious shoppers are somewhat dissatisfied with their purchases.
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lack of service - won't deliver
DO NOT ORDER FROM VITACOST - they will rip you off and sell your credit card info to others! Very dangerous company. I tried to order product but they refused to ship it. VITACOST has over 300 Complaints with the local BBB - wow! Scary so many people are ripped off by these people. Vitacost needs be shut down by the Attorney General's Office.
I've read over 400 online complaints too. something is a miss with them!
expired supplements
Several months ago, I placed an order with Vitacost for supplements. These arrived expired-several months pasted the expiration date. I returned at Vitacost expense and received a new order. Those too were expired; so I asked for a full refund this time. This week I AGAIN received expired supplements that expired in 2010-Sept-one yr past the expiration date. I didn't receive my refund only more expired supplements. I order from Vitacost a lot-no clue to what they are doing now. Will go to my credit card company and file a complaint ~ no longer a customer of Vitacost.
The complaint has been investigated and resolved to the customer’s satisfaction.
this company only sent me part of the items for the 8/4' s order and did not send the whole items of the 13/4's order
I ordered dietary supplement on 8/4/2010 and 13/4 /2010. But this company only sent me part of the items for the 8/4' s order and did not send the whole items of the 13/4's order. I sent e-mail to this company several times after 1 and a half month. There was a guy called Krista Adams answered my mail on 9/6/2010 and told me that he would send the packages to me. He additionally sent e-mail to me on 14/6 and 22/6 telling me the replacement would take 2 to 3 working days for me to receive my packages. If I refused it, he would refund the CASH to me. I agreed with the replacement and send e-mail to him at the beginning of July. But I received nothing after 2 weeks and I sent e-mail to this company but no one answer me. I kept on seding e-mail several times until and still no one answered me. I have been waiting for my order for nearly 4 months. I was very disappointed and I questioned my CASH refund. But there was still no one respond to my mail. Please help me in resolving the problem.
Hi Ditello. My name is Catherine C. from customer service and I am sorry for the inconveniences experienced! I am happy to help you. Please send me an email with the order details to customerserivcevc@vitacost.com and I will be more than glad to check this and resolve it for you as soon as possible. Thank you in advance for your thorough email.
Catherine C.
Social Media CSR
Vitacost.com
[protected]
fraudulent advertising
Ordered a product, received half strength capsules. Item listed as 560mg, got 280mg capsules. Spoke to two reps and a supervisor. Company only offered to come and get them and then credit my card. I insisted on a price adjustment which they wouldn't do. I cannot say enough bad things about these people. They are a fraud, they arew thieves. They sent half strength products. AVOID!
The complaint has been investigated and resolved to the customer’s satisfaction.
My experience has to do with the fact that Vitacost is now selling on Amazon. They had 258 items listed on multipack pages. On the multipack pages it stated very clearly how many you were supposed to get. However, they refuse to ship the amount of items clearly stated on the page. So that they don't have to cancel all the orders and send their cancel rate with Amazon through the roof they are shipping out the packages with one of each item. Even if the page clearly stated that you were getting 12 items they are shipping only one item. It is total fraud! What is worse Amazon is standing behind Vitacost instead of the buyers. If you look at Vitacost at Amazon you will see that several people got cheated and have left negative feedback. I placed an order for over $403 and they emailed me that they refused to ship the order because they were all multipacks and their price was for one item. They said it was a typo. Instead of cancelling the order they said they were going to ship ONE item out of the 58 items I ordered. They lyingly said that they wouldn't debit my debit card for the $403 but they did anyhow. They stole $403 out of my bank account and they say they're shipping me one item that costs $2.52. My daughter likewise got cheated as well as several other people. Now I will have to see how I can get my $403 back. (:
order never arrived
I placed an order over two weeks ago. My order is over a week late and still has not arrived. I have contacted company three times. They state that they have no control over UPS delivery methods. No offer to refund my money or reship overnight...it is not there problem. I am beginning to feel scammed...I do not think I will get a refund or the products that I ordered. I will never order from them again. VITA.COM SHAME ON YOU. Buyer beware.
I ordered from Vitacost and they sent the order in two different shipments. One was delivered, the other was not. I never received the second shipment, but the UPS driver falsified the delivery receipt and signature. Vitacost refuses to do anything. They say the have a signed delivery receipt. Do not purchase from Vitacost .. too many excuses. To make it worse, UPS says their drivers are union members and even though the records are opposite of the driver's statement, they can do nothing. Very poor customer service .. nobody is at fault, but the customer is out the price of the product and shipping. Don't do business with Vitacost!
Vitacost refuses to abide by its refund policy. It has a "Five-Star Satisfaction Guarantee" but it does not abide by it. It refuses to refund if you don't like something and send it back. Shame on them!
re-shipment not proceed
Vitacost tries to look like a large retailer but 30 days after my order I was learnt it was not proceed because "Amy had broken leg and went to hospital and your order was not proceed". Now, we all humans and I feel bad about Amy, but lets be realistic here!
I told them cancel my order and I wont use them anymore. They said: "fine!". It was astonishing how easy they drop a customer.
Oh -- btw: I havent forgot to tweet to my 13, 000 followers (on multiple occasions) NOT to use vitacost EVER.
Case closed!
The complaint has been investigated and resolved to the customer’s satisfaction.
No order Yet why? No order, would like my money back, now !
athena1929@hotmail.com No order yet, Why ?
Hi, my name is Matt with Vitacost customer service and we have taken care of this issue for you. If you need anything else or have anymore trouble, feel free to email me at CustomerserviceVC@vitacost.com. I am here to help and i am glad we could get this issue resolved for you.
fraudulant shipments
I purchased some vitamins in August and the company cannot tell me or show me that I signed up for some sort of automatic shipment service for one of the items, but none the less they started sending me the supplement. The first batch I assumed was a delayed item, and then I got another one in November. I never authorized such charges. While the products were ok the first round they were a one time purchase and never did I intend to purchase them on a regular basis. I have spent time on and off all day just to get them to take the stupid stuff I ordered back without having to pay for the shipping myself. Still waiting for the supervisor to call me back and its been 2 times now.
If you are going to buy from them I would use a prepaid credit card or something to avoid this annoyance that keeps giving. People on the phone are useless and I have to send them legal notice and go through a hassle just to get my 17.95 back (keep in mind I now spent 30 because the first one escaped my radar)
The complaint has been investigated and resolved to the customer’s satisfaction.
does not honor price paid
We spend the whole labor day weekend purchased over $600 from Vitacost. They cancelled over 70 of my items without any reasons. (They said they had a computer computer technical error, but why didn't they shut down their website for those three days?). They are still selling these items but at a different price on their website. What a rip-off! What a waste of time. My husband would have worked during those hours he spend on browsing Vitacost. He charges $135 per hour if he work on his own job. A class action should be filed. I am definitely interested.
The complaint has been investigated and resolved to the customer’s satisfaction.
no delivery of order
I ordered dietary supplement on 8/4/2010 and 13/4 /2010. But the company only sent me part of the items for the 8/4' s order and did not send the whole items of the 13/4's order.
I sent e-mail to the company several times after 1 and a half month. There was a man called Krista Adams answered my mail on 9/6/2010 and told me that he would send the packages to me. He also sent e-mail to me on 14/6 and 22/6 telling me the replacement would take 2 to 3 working days for me to receive my packages. If I refused it, he would refund the money to me. I agreed with the replacement and send e-mail to him at the beginning of July.
But I received nothing after 2 weeks and I sent e-mail to the company but no one answer me. I kept on seding e-mail several times until and still no one answered me.
I have been waiting for my order for nearly 4 months. I was very disappointed and I asked my money refund. But there was still no one respond to my mail. Please help me in resolving the problme. Thank you very much!
Best regrad,
Wah Foon
liars
They have this magazine promotion going on, but every time me or my friends have spent over the amount to get the 'free' magazine offer, we never receive our magazines. It's happened over 4 times and we're just so fed up with having to chase them down constantly, that we've given up. We are still waiting on the many promised magazines. Forget trying to get through to customer service, they're useless and that online chat service is a joke. Nobody understands a thing you're talking about, even when making it perfectly clear!
JACKMAN - That just about sums them up, not very professional in dealing with customers, you may get a response, but they never follow up. 47 days?! That's disgusting, to say the least. The smaller companies seem to care a lot more. As I said above, at one time they were very good, they were smaller, an almost 'perfect' company, nobody is perfect, but they came close... once they got bigger, they got worse, like they didn't care any more. Sad to say, but true. You need to get on them, don't stop until you get what is due you.
JOSHUA - did you ever get your money back?! I hope you did and if not, I hope you reported them.
BONZOB - that's right, they give you the run around and have the audacity, when you do manage to get them on 'chat', to tell you to call the company, which upon calling, the company tells you to call Vitacost! As I've said, chasing them got to be a hassle and it only makes one mental, so just gave up, realising it is, as you said, a sham. Sorry to hear you've had to endure the same bs. Good job you filed with BBB, hopefully this will wake Vitacost up.
TO HEALTHGURU:
I totally feel for you. Thank you for understanding this situation. I'm sorry you've had to go through this crap. That was hilarious about you waking Cynthia from her nap! Forget about emailing them, they WON'T answer you. I've tried every possible route there is... it's all futile. The chat gets so confusing since they can't seem to grasp anything you say to them so don't frustrate yourself with that thing.
They use to be such a good company. I think, now that they've got so big, they just don't care like they use to. Jason seems nice, at least he answered, more than I can say for 99.9% of them over there.
Whatever... I have all orders sent to a friend who lives in ARCADIA, he turns around and sends the order(s) straight to me. The magazine offer is going to the states. I've talked to people on your 'chat' and they have said, time and time again, the magazine WILL be going to the shipped to address which is in ARCADIA... shall I repeat this again. I've told all of you over there so many times, I sound like a freakin broken record. Just another excuse.
No long comment. Just sadness to see a once wonderful company gutted by a large uncaring machine for profits. Not very holistic! Sadly, sometimes you just have to know when to look for new cheese. Off to check out iHerb. Good luck to all!
I've dealt with large and small firms, that constantly provide me with nutritional supplements, for me and my family and friends. In all of my past experiences, nothing like this incident ever happened!
I been making sizable orders from Vitacost - and what the result been? They treat my complaint of non-ever-received order in the the least professional way!
Even a tiny little company, run by handful of individuals, like "BetterLife.com". Once there was an issue of delay, just slight delay of my order. They offered to send any next order I placed, direct to me via Fedex, free of charge.
Yet in this case of my order with them, Vitacost, I placed my faith and trust in them. What happened ! Their site stated regarding DHL assured delivery time. And look, 47 days ! and no delivery, no refund.
If saving few cents, or be it few bucks is the question, then the hell with them, i will go for small or medium sized sellers who have some decency to treat a consumer.
I see that I'm not alone. I wish I had read these commente BEFORE I place an order. I bought some vitamins off this company via their website. Received an email saying goods shipped and was charged for the product. A month later and no shipment. Customer service response was terrible. It appears that the goods never even shipped! They just took my money. I think this is called STEALING isn't it? I am waiting for a refund but don't have high hopes... Avoid using Vitacost if at all possible unless you want to lose your money.
I have had the same problem with VitaCost and Customer Service regarding their false advertising for a free subscription of Prevention magazine. They basically told me to wait twelve-weeks, and when I didn't receive the magazine, they "re-issued" the subscription, and told me to wait another twelve-weeks. It's a total sham. It's been 14-weeks (round two) and when I wrote back, they never replied! Good thing I live in the same town Prevention is published. I also know some people who work for the company. So, I will be filing a complaint with the publisher as well as the BBB. Too many shady business practices by VitaCost to keep patronizing them.
I think Vitacost is missing the key point here. She probably wouldn't have posted this if customer service had given her that information the first time. I think Vitacost's customer service is anything but that. I have been waiting for an order for a week now, and according to the website, everything was in stock and stated it will ship in 24 hours. I emailed vitacost to see what the problem was. I still have not received a response back. I called today, and after being on hold for 10 minutes I got a gal named Cynthia, who cared this about the issue. She sounded like I interrupted her nap. She said one item was out of stock, so I told her to take it off and ship the rest of the order. A day later, still hasn't shipped. I called again, waited on hold, and tried to cancel the order but was told its in process and cannot be cancelled. BUT it hasn't shipped yet! Come on Vitacost, get with the program. You just lost another customer to Iherb.
Good morning. My name is Jason and I work in the customer service department for Vitacost. After looking at your profile, it says you are from the UK. All of our magazine offers to do state that the offer is for United States residents only. That could be the reason that you are not getting your magazine subscriptions. If you live in the US, then this is definetely an issue I would need to research further to see why you are not getting your magazine .
If you have any questions, please call us at [protected].
Thank you
no delivery, rude customer service
I have ordered from this company for about 2 years in the tune of over $2000.
This past several months items have arrived damaged from inadequate packing or even worse- shipped back to their warehouse by UPS because of damage without informing me.
The last 3 orders where nightmarish.
I waited several weeks before finding on my own that my package was destroyed in transit and sent back. No one notified me or asked me if I wanted a refund or my items reshipped! I ended up having to drive to the health food store to buy my items until my shipment came through and when it did come through, one bottle of cherry juice was broken because it did not have bubble wrap.
When I called their 800 number I waited on hold 15 minutes. The woman that answered simply said "What do you need" in a very rude tone. She then hung up on me. I called again and asked for a supervisor and she said he would ship out another bottle. (it has still not arrived)
In the meantime I made another order. Considering the holiday returns where still in full swing I gave them the benefit of the doubt.
I checked order tracking yesterday to find that my package was delivered but we recieved nothing!
I called phone support and the woman checked my order and said that it showed deliverd but what it really meant was that it was delivered to usps- She said that UPS delivered my package to USPS.
I asked her for a USPS tracking number and she could not provide me with one.
I asked to speak to a superviser and she said they where not allowed to take callls and she hung up on me!
Is this how you treat loyal customers?
Up untle about 6 months ago I told everyone I know about how amazing this company was.
My husband and I tried to get my parent to shop here but they did their homework and said no way! They told us if we liked them we could order their stuff for them but they would not take the risk. Now I see why.
After they gain your trust in 2-3 years they probably turn on you.
This company is bad and I do not reccomend them to my worst enemy.
Right now they still owe me close to or a little over $50.00 in product and I have no idea where it is or when it will be here or if I ever see it and I do not want to suffer the heartburn of calling their customer service so I can be abused by their rude employees.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there, Dee00000. I am sorry that you’ve had a bad experience with us! We are happy to assist you in all aspects and I hope that we can demonstrate that in the future if the situation arises. The description of the services received is unacceptable and we would like to look into that particular one and take corrective action. Please send me an email, customerservicevc@vitacost.com, with your order information so we can see who you spoke with about your order. Thank you for allowing us to assist you in advance.
Catherine C
Social Media CSR
Vitacost.com
[protected]
I agree with you, I have ordered from Vitacost for a long time and spent a lot of money. But in the past 6 months to a year, things are different, I always get damaged items, I was told this is the fault of the delivery service, but it is not, the packing is terrible, they just put everything in the box without packing material and the cans are all badly dented. They resent me some cans the were extremely dented and when they arrived, they were dented again, and not just a small dent but almost dented in half. The other items were damaged too, the pasta was crushed, and on other orders the flour burst open and leaked everywhere. When I talked to customer service (a joke) the girl that answered did not apologize, even when I told here I have been receiving most orders all damaged and packed horribly. I asked her if I could speak to a supervisor and she said that this person was busy. The person answering the phone was not pleasant at all.
worst customer service
I received a gift certificate as a gift for vitacost.com. It was printed on the gift certificate to shop at vitacost.com or to call to order. I proceeded to place an online order with the intent of using the certificate. As I went throught the checkout, there was no box to put the gift certificate number into. When I saw that my order was placed, I immediately emailed customer service to inform them I had wanted to use my certificate and there was no where to enter it and I gave the gift certificate # in the email. A day later, I receive an email that my certificate cannot be used and to call customer serivce. I called customer service and they told me I would have to use the certificate on a new order. I find this absurd. They refuse to credit my order the $50 saying it isn't possible. Instead, they expect me to return the entire order and place a new order over the phone. Why do we have to go through the hassle? If they cannot technically apply the certificate to the order then credit my account the $50 and cancel the certificate.
When I called customer service I felt like I was talking to a robot. The girl kept saying there was nothing they could do. I requested a supervisor who could not talk to me at the time but later left me a voice mail saying there is nothing they can do but I can feel free to use the certificate on my next order.
I have encountered other online companies where there would be a similar problem and they were always immediately resolved. I don't understand why vitacost customer service is so poor and why they are so unwilling to help me. It is not like I received the certificate after I placed the order and was trying to use it. I specifically shopped because I had the certificate. I was a regular customer of vitacost and promoter of their good prices but if they fail to handle this matter in a fair way I will tell everyone to avoid them and I will shop elsewhere. I have sent them another email and have not received a response.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had problems with this company too. They have very rude customer service and will not do what is right when a complaint is lodged against them. Beware of free product offers also as they will claim there were only limited quantities of the free items but yet they process your order and take your money instead of letting you know the offer will not be fulfilled so you can opt out. It is outright theft in my opinion.
misleading &coupon& offer
Ordered vitamins online. At the end, when the invoice page came up, a pop-up window appeared, offering $10 "coupon" towards next order. There was a button to click, & then a space to enter email address. After I submitted my email address, I found I had just ordered a subscription to a discount shopping club, which will debit my account for it's monthly fee of $15, using the account information I submitted when ordering vitamins from VitaCost.com. Now I have to call & cancel the subscription with DealMax or SavingsAce, or whatever it is. I called customer service at VitaCost, to attempt to stop my order & my account information from being sent to these partner merchandisers, and was told it was too late. I went through something like this once before, & it was a scam. It took me 3 years to get my money back after a class action lawsuit. I am enraged. Needless to say--no more ordering from VitaCost!
The complaint has been investigated and resolved to the customer’s satisfaction.
placed an order for tocoq10 on sept 08, 2017, for which i received a receipt. i can contact them, they send me around in circles.
I was happy to use vitacost until I placed the last order from them. One of the products I order was not available at that time, but my account said it will be available in few days. I checked back few days later and it said it would not be available few weeks. Few weeks past, it was not still available. I waited more than a month and finally decided to write them several time, no luck. Finally I called them. I waited about 10 mins to speak to a customer service person and I asked her to cancel my order. She said she did and it would appear on your account later. I checked back my account in few days. My order was still there. I called customer service again and asked to substitute with other products. Their price is great, but not the customer service. I am done with vitacost. I moved to iherb. They are way better. Also they offer free shipping on order $40 or more and first customer saves $5 with the coupon code YUk833
Vitacost withholds shipping cost for financial gain at the cost to the customer. They acknowledge shipping costs from US but fail to inform of Import Vat. A cost they personally avoid by shipping products to a bonded warehouse in Germany, knowing when these products are moved on the cost will be passed on to customer. When customer service is contacted they deny any responsibility, knowledge, control or reimbursement. Evidently they want the customer to belief that Vitacost has no business plan or cost analysis.
Further, if products are returned Vitcost will withhold the additional shipping costs plus 20% of product cost.
Personally, on my purchase of $68.50 I was charged $17.83 shipping. The additional hidden cost of $31.95 (£20.32) was withheld by Vitacost. On my purchase price of $68.50 I was not informed of having to pay an additional $49.78; something I would never had done if known in advance.
Vitcost fails miserably on customer care and costs.
Kizzy,
This is blatantly false; you knew that these products were to be shipped from a bonded warehouse in Germany; that the import vat charges are accessed on anything £15 or more would be passed on to me. All this information you were privy to but failed in your responsibilities to inform me, the customer.
You have also not sent the contact information as requested to take this complaint to a third regulatory independent party for a decision.
You leave me no choice but to go online complaint site to get that information from the Internet community.
Sincerely,
J. Malley
From: Kizzy Douglas
To:
Sent: Thursday, 26 January 2017, 2:59
For the SECOND time, I made an order that NEVER got sent until I called to inquire about it. Of course, no apologies, just, "we will send it out". One time I was on hold TEN MINUTES to only be disconnected. Although my order number has my telephone number, they don't call yo back so you have to wait on hold another ten minutes to get through. The customer service people have a "customer is always wrong" attitude.
I am so sorry for the inconveniences experienced, Anthony. I have spoken with management and we do agree that you were refunded incorrectly in regards to your two missing products. Please allow up to 72 hours for the excess funds to be replinished in your financial institution. If you have any questions or concerns further please don't hesitate to let us know. Thanks for choosing Vitacost.com and have a great week!
Catherine C
Social Media CSR
Vitacost.com
[protected]
Vitacost ripped me off too, but I have started a complaint process with the BBB (search for the web complaint site) Hopefully everyone with problems will complain and let people know of the shoddy standards Vitacost support adheres to.
totally agree. do NOT use vitacost unless you think you'll never have to deal with customer support
Yes this is the worst customer service there is. Rude people that do not care what the right thing to dsom is. They have your money so to hell with you now is their attitude.
unrecieved product
i ordered a couple bottles of vitamins from this suposed supplier, was charged the whole amount including the $9 rush shipping and it's been three weeks and still haven't recieved my order. DO NOT ORDER ANYTHING FROM THIS SUPPLIER!
The complaint has been investigated and resolved to the customer’s satisfaction.
For the last 4 or 5 orders, Vitacost's shipping practices have been the worst. Products to be shipped out in "24 hours" were not. When I inquired, they "don't know why" is the answer I get...if they don't know, who should?! Products stated to be in stock when ordering are suddenly on back order. Shipping that goes from UPS to USPS and takes 11 days to arrive. Orders that sit in warehouses somewhere between their point of shipment and the destination. I could go on...What used to be a fantastic company is now merely mediocre at best.
I've ordered from VCIVitacost once, and that was my last. VCIVitacost canceled my order due to item unavailable, which isn't an issue. I can order it somewhere else. not a problem.
The problem lies with their refund process. I used PayPal and PayPal has my transaction as 'pending'. I called VCIVitacost, they said they will not charge me, but my money has been processed from PayPal to them. VCIVitacost can simply decline my transaction, but they didnt. Or at least VCIVitacost say's they've already 'canceled' the transaction.
So, is paypal or VCIVitacost the problem? Well, ive used paypal many times, and i never had a problem like this before... making me come to a conclusion that VCIVitacost is the one who is holding my money. Because VCIVitacost can decline Paypal's transaction, but they DID NOT!
I think I will eventually receive my money once the pending period is invalid... this means it will take me 2 months before i get my money back. VCIVitacost needs to train their staff, update their software or have better communication between PayPal. Else, dont use PayPal if you dont know how to issue a refund.
I've ordered from VitaCost over 5 times. Never had a problem.
overnight shipping takes 2 weeks!
My order was supposed to ship “overnight.” The only problem is, the items took 2 weeks to ship to me! I called customer support and explained to them that I paid $12.00 for overnight shipping to ensure my products reach me before I go out of town for four days. No one really knew what they were doing and when I sent the company an e-mail requesting the shipping charges be refunded (as they were false to begin with...overnight shipping! What a joke! It took 2 weeks to get to me!) but no one ever returned my e-mail. There were also several times that I had to wait over 25 minutes till a customer service rep assisted me on the phone. I will not be ordering from this company ever again! What a hassle just to get a few bottles of vitamins.
i am surprised by all these negative comments, i have never had a problem with vita cost, i receive my order within a few days and one time a bottle was broken, i called and they replaced it immediately.
bad business practice
I purchased vitamins from Vitacom for two years. They delivered appropriately
Then I took advantage of a $10 discount offered on the website. To do so I had to enter my email address twice, credit card numbers and etcetera. That seemed innocuous for they already had that information from my previous orders.
One day a couple of months ago I noticed a $14.88 charge on my credit card. I did not recognize the company name and resolved to keep aware of that charge next month. It appeared again, and I checked back for several months. The charge appeared EIGHT times.
I called my bank to stop that charge agency - but they were unable to do that. I disputed the charge, and the cost that is about $30.00
I called ShoppingEssentials, the agency who actually billed my account for Vitacost. They were kind but were able to credit me for two of the charges.
I consider this process orginating in the Vitacost website to border on fraud, misleading, and a simply nasty method to suck in unsuspecting customers for a series of monthly charges. Most of them, just like me, will not notice the deductions promptly, if ever.
The process is indicative of a management that either does not know what is going on, who does not attend to business ethics, or who intentionally defrauds unsuspecting customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
I would also like to warn potential customers of this company to watch out for malicious cookies that Vitacost puts into your computer. Check this out for yourself by clearing all cookies from your browser before going online with them or (most ironically) by sending them feedback/complaints, etc. on their website contact form. Then check out all of the cookies that are now in your cookies file.
Also see this complaint: http://www.epinions.com/content_370138320516
I wonder if the State Attorneys General look at these complaints?
Agree with other writers -- vitacost is spam -- they try to look like a large retailer but 30 days after my order I was learnt it was not proceed because "Amy had broken leg and went to hospital and your order was not proceed". Now, we all humans and I feel bad about Amy, but lets be realistic here!
I told them cancel my order and I wont use them anymore. They said: "fine!". It was astonishing how easy they drop a customer.
Oh -- btw: I havent forgot to tweet to my 13, 000 followers (on multiple occasions) NOT to use vitacost EVER.
case closed.
that guy cant spell for !@@# ... oh yea thats me
I have found the same rewccuring $14.88 on my statement six times so far, originating from a GlucoControl purchase.
The deal was supposed to be a $10.00 one time fee. This can only be intetional FRAUD!
check the product carefully
In the past 8 months or so, i have had a few problems with vitacost, namely a line of products they sell called nsi, which is nutraceutical sciences, inc.
I ordered a bottle of flora-glo lutein which did not have the shrink wrap on it, which is the plastic wrap you see on almost everything. The bottle specifically stated that if the shrink wrap is not intact, do not take it. So i called vitacost, & asked for another bottle & they sent another bottle "without the shrink wrap". I had to call again & asked for a supervisor, who checked the inventory & said none of them had shrink wrap. I asked her if maybe she should remove them from the shelves & she said "i suppose so."
Another incident involved "nsi liquid l-carnitine with raspberry flavoring". I had been taking this for about a year & knew how it tasted, so when i received a bottle that tasted very different, i called & they sent me another bottle exactly the same. I called again & asked for a different lot # to be sent, but lo & behold! I got the same lot # & the same awful tasting product.
Be very, very careful of this line of products. They could spell danger. I warn you to check the bottles carefully for any type of tampering or shrink wrap that is supposed to be there & isn't, & anything that doesn't taste right. This warning goes for any product from any company.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is good advice - I received L-Glutamine with an open top (NSI brand) and had it replaced. Sure it's probably not Anthrax powder, lol, but I'm not taking any chances.
The site itself still has great pricing and great shipping and I continue to order products from Vitacost including liquid options whenever possible to avoid all the magnesium stearate, gelatin, etc.
does not ship in 24 hours
I placed an order with Vitacost.com on Feb 04, 2008. I called many times and was told that my order was in the warehouse and ready to ship. On Feb 12, I finally was allowed to talk to a supervisor. He told me that there was nothing wrong with my order and that it would ship that day via UPS 2nd day air. I found out that my order shipped via UPS ground and that it would not be delivered until Feb 19. I called and talked to a very nice supervisor who agreed to call back the shipment in transit.
Vitacost's website states a 'ship in 24 hour' policy. I would say that an order placed on Feb 04 and shipping of that order on Feb 13 does not meet that 24 hour ship goal.
The complaint has been investigated and resolved to the customer’s satisfaction.
Order #: [protected] Order Date: January 05, 2023
Shipping Carrier: Tracking #: Date Shipped:
USPS Priority Mail 9405511205121871291637 January 04, 2023
Garden of Life RAW Probiotics?
SKU# [protected]
This product arrived at room temperature and I am afraid to take it. I had placed a postponement on my order yet it shipped anyway.
This company may be the worst in terms of guarantee of service and cohesive followup of any company I have placed an order with.
The communication is ridiculously poor: I have spent days trying to get through by telephone just to have the calls dropped or to get busy signals over 48-hour periods, and never had an email answered. I tried chat as a last resort and was never greeted and five different agents left the "conversation" before anyone responded. It was chaos. After the poor service was blamed on a number of reasons, the conversation was ended by the agent with no explanation. I have had orders held for over a month with no explanation and no answers provided.
Their selection of items is fantastic, but they are truly the worst company I have dealt with and I do over 300 online purchases per year. They do make just about anyone from the utility company to any online store look phenomenal however!
I'm unclear as to how they're continuing to operate like this without any consumer agency intervening.
I've placed an on-line order and received an on-line confirmation when i clicked to finalize. There was no e-mail confirmation which they stated would come shortly. I phoned their toll-free number the following
business day and complained. A rude customer service rep. told me that my order had to go to the manager for approval. I'm the paying customer and I was treated so disrespectfully. Plus, i forgot to mention
the real humdinger. when i was signing in with my e-mail their
internet site told me they had no record of my e-mail account. i've orderd from them lots of times.
They are unethical and lie. with millions of customers, purportedl, y they don't give a hoot!
The excuse I got from the nasty rep. was that they are being careful of credit card fraud. They are the ones lacking integrity!
In truth, they don't have certain items in and they are the fraudlulent
culpruts. We were also charged falsely for items that weren't orded.
Sometimes the credit card has been charged multiple times and I had to fight with them to credit me back.
I will no longer order from them, as, there are ethical
companies out there. My lawyer has sent them a letter and I've put complaints in.
I also placed an order, after 3 days waiting for item to ship, I sent several email inquiries, all were ignored. I thought their prices were a little too good, but it seems I got NOTHING for my money. Good thing I paid with PayPal, now I have to fet a refund.
Dial +1 800 381 0759 or +1 800 793 2601 to reach their dedicated customer service team and experience exceptional support.
Overview of Vitacost.com complaint handling
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Vitacost.com Contacts
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Vitacost.com phone numbers+1 (800) 793-2601+1 (800) 793-2601Click up if you have successfully reached Vitacost.com by calling +1 (800) 793-2601 phone number 0 0 users reported that they have successfully reached Vitacost.com by calling +1 (800) 793-2601 phone number Click down if you have unsuccessfully reached Vitacost.com by calling +1 (800) 793-2601 phone number 0 0 users reported that they have UNsuccessfully reached Vitacost.com by calling +1 (800) 793-2601 phone number+1 (561) 982-4180+1 (561) 982-4180Click up if you have successfully reached Vitacost.com by calling +1 (561) 982-4180 phone number 1 1 users reported that they have successfully reached Vitacost.com by calling +1 (561) 982-4180 phone number Click down if you have unsuccessfully reached Vitacost.com by calling +1 (561) 982-4180 phone number 1 1 users reported that they have UNsuccessfully reached Vitacost.com by calling +1 (561) 982-4180 phone numberDirector Of Investor Relations+1 (800) 381-0759+1 (800) 381-0759Click up if you have successfully reached Vitacost.com by calling +1 (800) 381-0759 phone number 0 0 users reported that they have successfully reached Vitacost.com by calling +1 (800) 381-0759 phone number Click down if you have unsuccessfully reached Vitacost.com by calling +1 (800) 381-0759 phone number 0 0 users reported that they have UNsuccessfully reached Vitacost.com by calling +1 (800) 381-0759 phone numberCustomer Service
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Vitacost.com emailscustomersupport@vitacost.com100%Confidence score: 100%Supportpinterest@vitacost.com80%Confidence score: 80%
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Vitacost.com address5400 Broken Sound Blvd., NW, № 500, Boca Raton, Florida, 33487, United States
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Vitacost.com social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Vitacost.com contacts
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Something is very, very, very wrong with Vitacost.com. Every time I place an order with them online, my bank account (debit card) gets FRAUDULANT charges! help! And I mean BLEEDING OUR BANK ACCT DRY! At first, we weren't sure of the connection to vitacost, since the bank can't really track down the fraud person. However, we've recently noted the pattern that seems to connect it to vitacost: When we had to cancel my debit card the 2nd time, we used my husband's debit card for a vitacost order til my card came. And guess what? This time, the fraudulant activity occurred on my husband's card. EEks. Also, we found out that the fraudsters also had our home address! And the only place we knew of that had both our home address AND name AND my husband's credit card AND my previous debit card was vitacost.com. Of course we can't prove anything definite (though we're planning to get the police on it to do so), the pattern with vitacost is very scary. Also, I've had a LOT of problems with receiving orders from vitacost that are a mess -- eg, stuff leaks out because it's very poorly packed (ie, stuff thrown in upside down that leaks). So at this point I'm having serious concerns about them.
Hi there, BigJoe123. I am sorry for your negative experience and would like to assist you. Please email me, customerservicevc@vitacost.com, your order information so that we can determine the reason for cancelation and perhaps replace that order for you. We sincerely appreciate you allowing us the chance to assist you in advance.
Catherine C.
Social Media CSR
Vitacost.com
[protected]