Ordered vitamins online. At the end, when the invoice page came up, a pop-up window appeared, offering $10...
i ordered a couple bottles of vitamins from this suposed supplier, was charged the whole amount including the $9 rush shipping and it's been three weeks and still haven't recieved my order. DO NOT ORDER ANYTHING FROM THIS SUPPLIER!!!
My order was supposed to ship “overnight.” The only problem is, the items took 2 weeks to ship to me! I called customer support and explained to them that I paid $12.00 for overnight shipping to ensure my products reach me before I go out of town for four days. No one really knew what they were doing and when I sent the company an e-mail requesting the shipping charges be refunded (as they were false to begin with...overnight shipping! What a joke! It took 2 weeks to get to me!!!) but no one ever returned my e-mail. There were also several times that I had to wait over 25 minutes till a customer service rep assisted me on the phone. I will not be ordering from this company ever again!!! What a hassle just to get a few bottles of vitamins.
I purchased vitamins from Vitacom for two years. They delivered appropriately
Then I took advantage of a $10 discount offered on the website. To do so I had to enter my email address twice, credit card numbers and etcetera. That seemed innocuous for they already had that information from my previous orders.
One day a couple of months ago I noticed a $14.88 charge on my credit card. I did not recognize the company name and resolved to keep aware of that charge next month. It appeared again, and I checked back for several months. The charge appeared EIGHT times.
I called my bank to stop that charge agency - but they were unable to do that. I disputed the charge, and the cost that is about $30.00
I called ShoppingEssentials, the agency who actually billed my account for Vitacost. They were kind but were able to credit me for two of the charges.
I consider this process orginating in the Vitacost website to border on fraud, misleading, and a simply nasty method to suck in unsuspecting customers for a series of monthly charges. Most of them, just like me, will not notice the deductions promptly, if ever.
The process is indicative of a management that either does not know what is going on, who does not attend to business ethics, or who intentionally defrauds unsuspecting customers.
In the past 8 months or so, i have had a few problems with vitacost, namely a line of products they sell called nsi, which is nutraceutical sciences, inc.
I ordered a bottle of flora-glo lutein which did not have the shrink wrap on it, which is the plastic wrap you see on almost everything. The bottle specifically stated that if the shrink wrap is not intact, do not take it. So i called vitacost, & asked for another bottle & they sent another bottle "without the shrink wrap". I had to call again & asked for a supervisor, who checked the inventory & said none of them had shrink wrap. I asked her if maybe she should remove them from the shelves & she said "i suppose so."
Another incident involved "nsi liquid l-carnitine with raspberry flavoring". I had been taking this for about a year & knew how it tasted, so when i received a bottle that tasted very different, i called & they sent me another bottle exactly the same. I called again & asked for a different lot # to be sent, but lo & behold! I got the same lot # & the same awful tasting product.
Be very, very careful of this line of products. They could spell danger. I warn you to check the bottles carefully for any type of tampering or shrink wrap that is supposed to be there & isn't, & anything that doesn't taste right. This warning goes for any product from any company.
I placed an order with Vitacost.com on Feb 04, 2008. I called many times and was told that my order was in the warehouse and ready to ship. On Feb 12, I finally was allowed to talk to a supervisor. He told me that there was nothing wrong with my order and that it would ship that day via UPS 2nd day air. I found out that my order shipped via UPS ground and that it would not be delivered until Feb 19. I called and talked to a very nice supervisor who agreed to call back the shipment in transit.
Vitacost's website states a 'ship in 24 hour' policy. I would say that an order placed on Feb 04 and shipping of that order on Feb 13 does not meet that 24 hour ship goal.