Vitacost.com reviews & complaints 81 - 55
Vitacost.com complaints 55
Vitacost.com - fraudulent advertising
Ordered a product, received half strength capsules. Item listed as 560mg, got 280mg capsules. Spoke to two reps and a supervisor. Company only offered to come and get them and then credit my card. I insisted on a price adjustment which they wouldn't do. I cannot say enough bad things about these people. They are a fraud, they arew thieves. They sent half strength products. AVOID!!
Vitacost.com - order never arrived
I placed an order over two weeks ago. My order is over a week late and still has not arrived. I have contacted company three times. They state that they have no control over UPS delivery methods. No offer to refund my money or reship overnight...it is not there problem. I am beginning to feel scammed...I do not think I will get a refund or the products that I ordered. I will never order from them again. VITA.COM SHAME ON YOU. Buyer beware.
Vitacost.com - re-shipment not proceed
Vitacost tries to look like a large retailer but 30 days after my order I was learnt it was not proceed because "Amy had broken leg and went to hospital and your order was not proceed". Now, we all humans and I feel bad about Amy, but lets be realistic here!
I told them cancel my order and I wont use them anymore. They said: "fine!". It was astonishing how easy they drop a customer.
Oh -- btw: I havent forgot to tweet to my 13, 000 followers (on multiple occasions) NOT to use vitacost EVER.
Vitacost.com - fraudulant shipments
I purchased some vitamins in August and the company cannot tell me or show me that I signed up for some sort of automatic shipment service for one of the items, but none the less they started sending me the supplement. The first batch I assumed was a delayed item, and then I got another one in November. I never authorized such charges. While the products were ok the first round they were a one time purchase and never did I intend to purchase them on a regular basis. I have spent time on and off all day just to get them to take the stupid stuff I ordered back without having to pay for the shipping myself. Still waiting for the supervisor to call me back and its been 2 times now.
If you are going to buy from them I would use a prepaid credit card or something to avoid this annoyance that keeps giving. People on the phone are useless and I have to send them legal notice and go through a hassle just to get my 17.95 back (keep in mind I now spent 30 because the first one escaped my radar)
Vitacost.com - does not honor price paid
We spend the whole labor day weekend purchased over $600 from Vitacost. They cancelled over 70 of my items without any reasons. (They said they had a computer computer technical error, but why didn't they shut down their website for those three days?). They are still selling these items but at a different price on their website. What a rip-off! What a waste of time. My husband would have worked during those hours he spend on browsing Vitacost. He charges $135 per hour if he work on his own job. A class action should be filed. I am definitely interested.
Vitacost.com - no delivery, rude customer service
I have ordered from this company for about 2 years in the tune of over $2000.
This past several months items have arrived damaged from inadequate packing or even worse- shipped back to their warehouse by UPS because of damage without informing me.
The last 3 orders where nightmarish.
I waited several weeks before finding on my own that my package was destroyed in transit and sent back. No one notified me or asked me if I wanted a refund or my items reshipped! I ended up having to drive to the health food store to buy my items until my shipment came through and when it did come through, one bottle of cherry juice was broken because it did not have bubble wrap.
When I called their 800 number I waited on hold 15 minutes. The woman that answered simply said "What do you need" in a very rude tone. She then hung up on me. I called again and asked for a supervisor and she said he would ship out another bottle. (it has still not arrived)
In the meantime I made another order. Considering the holiday returns where still in full swing I gave them the benefit of the doubt.
I checked order tracking yesterday to find that my package was delivered but we recieved nothing!
I called phone support and the woman checked my order and said that it showed deliverd but what it really meant was that it was delivered to usps- She said that UPS delivered my package to USPS.
I asked her for a USPS tracking number and she could not provide me with one.
I asked to speak to a superviser and she said they where not allowed to take callls and she hung up on me!
Is this how you treat loyal customers?
Up untle about 6 months ago I told everyone I know about how amazing this company was.
My husband and I tried to get my parent to shop here but they did their homework and said no way! They told us if we liked them we could order their stuff for them but they would not take the risk. Now I see why.
After they gain your trust in 2-3 years they probably turn on you.
This company is bad and I do not reccomend them to my worst enemy.
Right now they still owe me close to or a little over $50.00 in product and I have no idea where it is or when it will be here or if I ever see it and I do not want to suffer the heartburn of calling their customer service so I can be abused by their rude employees.
Vitacost.com - worst customer service
I received a gift certificate as a gift for vitacost.com. It was printed on the gift certificate to shop at vitacost.com or to call to order. I proceeded to place an online order with the intent of using the certificate. As I went throught the checkout, there was no box to put the gift certificate number into. When I saw that my order was placed, I immediately emailed customer service to inform them I had wanted to use my certificate and there was no where to enter it and I gave the gift certificate # in the email. A day later, I receive an email that my certificate cannot be used and to call customer serivce. I called customer service and they told me I would have to use the certificate on a new order. I find this absurd. They refuse to credit my order the $50 saying it isn't possible. Instead, they expect me to return the entire order and place a new order over the phone. Why do we have to go through the hassle? If they cannot technically apply the certificate to the order then credit my account the $50 and cancel the certificate.
When I called customer service I felt like I was talking to a robot. The girl kept saying there was nothing they could do. I requested a supervisor who could not talk to me at the time but later left me a voice mail saying there is nothing they can do but I can feel free to use the certificate on my next order.
I have encountered other online companies where there would be a similar problem and they were always immediately resolved. I don't understand why vitacost customer service is so poor and why they are so unwilling to help me. It is not like I received the certificate after I placed the order and was trying to use it. I specifically shopped because I had the certificate. I was a regular customer of vitacost and promoter of their good prices but if they fail to handle this matter in a fair way I will tell everyone to avoid them and I will shop elsewhere. I have sent them another email and have not received a response.
Vitacost.com - overnight shipping takes 2 weeks!
My order was supposed to ship “overnight.” The only problem is, the items took 2 weeks to ship to me! I called customer support and explained to them that I paid $12.00 for overnight shipping to ensure my products reach me before I go out of town for four days. No one really knew what they were doing and when I sent the company an e-mail requesting the shipping charges be refunded (as they were false to begin with...overnight shipping! What a joke! It took 2 weeks to get to me!!!) but no one ever returned my e-mail. There were also several times that I had to wait over 25 minutes till a customer service rep assisted me on the phone. I will not be ordering from this company ever again!!! What a hassle just to get a few bottles of vitamins.
Vitacost.com - bad business practice
I purchased vitamins from Vitacom for two years. They delivered appropriately
Then I took advantage of a $10 discount offered on the website. To do so I had to enter my email address twice, credit card numbers and etcetera. That seemed innocuous for they already had that information from my previous orders.
One day a couple of months ago I noticed a $14.88 charge on my credit card. I did not recognize the company name and resolved to keep aware of that charge next month. It appeared again, and I checked back for several months. The charge appeared EIGHT times.
I called my bank to stop that charge agency - but they were unable to do that. I disputed the charge, and the cost that is about $30.00
I called ShoppingEssentials, the agency who actually billed my account for Vitacost. They were kind but were able to credit me for two of the charges.
I consider this process orginating in the Vitacost website to border on fraud, misleading, and a simply nasty method to suck in unsuspecting customers for a series of monthly charges. Most of them, just like me, will not notice the deductions promptly, if ever.
The process is indicative of a management that either does not know what is going on, who does not attend to business ethics, or who intentionally defrauds unsuspecting customers.
Vitacost.com - check the product carefully
In the past 8 months or so, i have had a few problems with vitacost, namely a line of products they sell called nsi, which is nutraceutical sciences, inc.
I ordered a bottle of flora-glo lutein which did not have the shrink wrap on it, which is the plastic wrap you see on almost everything. The bottle specifically stated that if the shrink wrap is not intact, do not take it. So i called vitacost, & asked for another bottle & they sent another bottle "without the shrink wrap". I had to call again & asked for a supervisor, who checked the inventory & said none of them had shrink wrap. I asked her if maybe she should remove them from the shelves & she said "i suppose so."
Another incident involved "nsi liquid l-carnitine with raspberry flavoring". I had been taking this for about a year & knew how it tasted, so when i received a bottle that tasted very different, i called & they sent me another bottle exactly the same. I called again & asked for a different lot # to be sent, but lo & behold! I got the same lot # & the same awful tasting product.
Be very, very careful of this line of products. They could spell danger. I warn you to check the bottles carefully for any type of tampering or shrink wrap that is supposed to be there & isn't, & anything that doesn't taste right. This warning goes for any product from any company.
Vitacost.com - does not ship in 24 hours
I placed an order with Vitacost.com on Feb 04, 2008. I called many times and was told that my order was in the warehouse and ready to ship. On Feb 12, I finally was allowed to talk to a supervisor. He told me that there was nothing wrong with my order and that it would ship that day via UPS 2nd day air. I found out that my order shipped via UPS ground and that it would not be delivered until Feb 19. I called and talked to a very nice supervisor who agreed to call back the shipment in transit.
Vitacost's website states a 'ship in 24 hour' policy. I would say that an order placed on Feb 04 and shipping of that order on Feb 13 does not meet that 24 hour ship goal.
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