Vitacost.com reviews & complaints 41 - 56
Vitacost.com complaints 56
Vitacost.com - service and shipping
I tried to change the arrival date of my package. I spent an hour trying to get through to the Shipper who could not help me. I spent over an hour between two different Vitacost chat representatives who both assured me the package would be rerouted back to them and my money refunded.
This never happened and the shipper left the package in the parking lot of a different building. Vitacost customer service never got back to me even after leaving multiple emails and speaking with multiple customer service representatives. What a waste of hours of my time.
Order #: [protected]
Order Date: April 20, 2016
Vitacost.com - vitacost
I am consumer of Brazil. Realized Vitacost purchase on site and have not had the product received after 60 days of waiting.
I've sent millions of e-mails and so far nothing.
I demand the product in my house as soon as possible.
my other email: [censored]nercg.cardoso @ hotmail.com.
Vitacost.com - deceptive and fraudulent advertising practices
they may have low prices but i get a slew of deceptive and outright lying 'coupons' and 'codes' in my email and on their website. they refer to discount that are legalistically worded to suggest savings and discounts, and then when you are done with your purchase, you realize most of what you were lead to believe is EXCLUDED!
my latest experience was on the webiste it said $10 off on orders of $50 or more of vitacost products...most people would assume that items bought on the website would qualify as this is vitacost...but no.
you needed to purchase actual vitacost 'BRANDED' products...of course their offer didn't state the word brand or branded...so after adding things to my order to hit over $50, it wouldn't take. assuming their customer service would apply the discount after the purchase, that it was a failure of the website, i made the purchase anyway.
of course their customer service said they meant vitacost BRAND products even though their ad didn't say that...so for $10 they had about 4 agents message me that they wouldn't give me a discount.
i don't care what the prices are, when a website uses deceptive or borderline deceptive advertising practices to bump an order, and then spend voluminous amount of customer rep time to back up the deception, they have not only lost a customer, but gained someone who will spread the word about their deception and anti-customer practices.
Vitacost.com - false shipping information
On the website shipping information provided that the DHL Global
Estimated delivery in 8-20 business days
Estimated delivery in 5-10 business days
But when I select DHL Priority and pay extra, it turn out that the shipping was even slower then DHL global, talk to the customer service and they denied all responsibilities and saying they have no control once the item left the facility.
Vitacost.com - worst experience ever
It took 1 month and half already and shipment still has not arrived yet.
when i ordered from iherb.com, it took only 4 days to arrive with fee shipping. Vitacost charged me more than 60USD. Vitacost's prices are little less than iherb.com but it ends up with much more expensive.
Some of products had been confiscated at custom and they refused to refund money even only for this product. they did not even want to pay shipping cost both way. Customer need to take all risks. Customer service are the worst as well. He pretended that he could not understand what i wrote and kept ignoring my question. i had same situation with iherb.com but they refund it right way. iherb.com is best. it's better not to buy from vitacost.com worst company ever!
Vitacost.com - order was cancelled, card was still being charged
I wouldn't recommend anyone to shop in this website. Order was cancelled on 10/31/2012. Sent me a letter saying that my credit would not be charged, but still charged my card on 11/5/2012. Transaction went through. Called them a thousand time and they said that it was an authorization hold and they never charged me. Said that they were willing to call the bank with me but then I had to provide them with a direct line to the bank. Where on earth do I find a direct bank phone line! I called the bank and the bank verified that the transaction went though and I filed a claimed with b of a. I contacted vitacost to tell them that my card was being charged that it WASN'T an authorization. They replied me that they are sorry that the bank gave me the wrong information (they said it twice, still didn't admit that it was their fault) and said that they do not hold any responsibility on that. Can you believe that? This company never admits its fault and doesn't have any responsibility. I will never shop here again...and good luck to you guys! Less
Vitacost.com - non receipt of product, dodgey service and charges without authorisation
"ABSOLUTE CRAP! Do not use this company! Got a $10 discount coupon, so ordered items totalling to $19 without discount. So with discount a total of $9. Butt evidently the company decided not to honour and circumvent the discount because they probably thought I was too far away and not worth the shipping cost (in astralia). Here are the order of events which happened:
1. Placed order total $9 for 2 items.
2. Got a cancellation email even though they charged me $6.98
3. After I lodged a paypal dispute, they sent me a shipping notice email but on there stated only one item shipped (the two items were dependent on each other so they shipped me the refill item and not the item which is reqiured to be refilled - essentially useless to me!)
4. THEN was charged another $11 on top of the $6.98!
5. I lodged a charge non-authorisation through Paypal
6. They reversed the $11 charge but the $6.98 charge still remained
7. STILL awaiting product they charged for and APPARENTLY shipped (no tracking) to arrive after 22 days.
Moral of the story, I will continue to pursue Paypal dispute for the $6.98 if I dont received the product. If I do receive the half of the order, it is useless to me without the other half which they knew because its a refill, and I will still be unsatisfied!
NEVER again with this company! They suck! I would rate them ZERO stars if I could!"
Vitacost.com - vitacost customer tricks
Hello, I have two opens orders with Vitacost
At the site Vitacost in this http://www.vitacost.com/International-Shipping # FAQIntl4 written the following: "*Due to Brazilian customs delays affecting e-commerce companies worldwide, Vitacost will be temporarily discontinuing delivery to Brazil. We will resume service once we are confident that our packages will reach our Brazilian customers in a reasonable time frame.
If you have already placed an order with us for shipment to Brazil, your package is currently in transit. Please allow 90 days for your package to arrive to you."
After waiting 90 days I contacted Vitacost, I received the following answer: "Thank you for contacting Vitacost.com. I want to apologize for any and all inconvenience. Unfortunately your orders has exceeded our 60 day limit for a replacement or refund. For Future orders, please contact us within 60 days of ordering if you are needing to inquire about an order. Thank you for contacting Vitacost.com."
I await a solution!
Vitacost.com - poor customer service poor postal
On February 23, 2012, I bought the some products in the Vitacost.com . My order number is [protected]. I spent $75.06. I have decided this package for my wife, mother and child. The Shipping Method is DHL。Tracking Number: is GM5551124770896998 .Destination is China. On March 19, I sent an email to customer service to ask some information about my parcel . The customer service told me all the international order must wait 21 working days. On March 28, I still have not received my package.I want the company to return 100% payment . But the customer service want me to provide some proof that the package is not being held by customs. If I am unable to provide this documentation they can issue a credit for the items minus a 20% restocking fee. China has many customs. I don't know which customs my package is in. So I wanted them to provide tracking number to me or provide proof that said the package arrive to customs. When I wanted Vitacost to offer them for me, they changed the strategy. They told me that my parcel have liquid and they was received information that liquid products are not allowed to be shipped into China. There are liquids on my order and it is possible that my order has been confiscated.
I am really disappointed to hear this news.However, I asked about the customs of the people and some mothers bought the Vitacost’s products.They have not heard of these provisions of the liquid.I am sure that every day there are many customers from China buy Vitacost’s products. These products include solid and liquid. After post, most of them can get these things. So I want VITACOST to provide these specific provisions. I have Chinese customs entry product tax payment table. In the above entry of goods for taxation everything I bought is in line with this policy. From then on, I have never received any reply . I believe that my E-mails are filtered by Vitacost. Every day I send an E-mail, but receive no reply. I have no any method but to turn to the BBB. As a big company, this is not accepted. For the shopping, I'm disappointed. A whole month in the past, I have not received any thing. I'm very disappointed. They want to deduct the freight and the poundage of 20%. This requirement is not acceptaed. I want VITACOST return 100% paid to me or send you a replacement without delay. The shipping method should provide the electronic tracking.
Vitacost.com - outdated, damaged, broken seals, horrible customer service representatives and worse supervisors
I have been a Vitacost customer for many years, spent a lot of money purchasing from vitacost and didn’t have a problem until the past two shipments. The items in these last two shipments were thrown into boxes without any bubble wrap or form of protection. As a result the bottles and boxes bounced around in the box with no protection which is probably the part of the reason some of the items in the shipments were damaged. I received bottles of supplements that were dirty, dusty with broken seals, much of the supplements that were sent to me were old or outdated, they posted either one year and some two years dates of manufacturing which renders them old, outdated and unacceptable.
I called for replacement assuming that the person working for Vitacost would understand the problem and fix it. I was shocked that after spending over 15 minutes each on the phone with 2 customer service reps I found them to have an attitude of “I could cared less” both C.S Reps refused to replace the items or issue a return shipping label so I can ship the defective and outdated items back. All they were willing to do was to "allow me" to receive a return authorization to ship them back at my expense!
I asked to speak to a supervisor, was keep on hold for over 25 minutes just to be told that a supervision will call me back shortly.
It took Ashley( the supervisor) over 5 hours to call me back.
She was uncooperative and outright rude to say the least!
I asked for a replacement of the items that I was concerned about, she didn’t even make an attempt to show interest or try to find an amicable solution. Her outlandish position was that “even if the date of the merchandise was old or if the supplements had an expired date it didn’t mean that the item was bad" she claimed that "it migh only be less potent which is fine and acceptable based on vitacost policy ”.
Vitacost used to be a great company to do business with but it has been getting worse and worse as time goes by and Customer of NO service is the worst in the industry which is reflected in the numerous complaints against the company which I have found on several sites and the BBB.
Vitacost.com - I won't ever use vitacost.com or recommend them to anyone
I recently tried buying supplements from this website but could NEVER get the order to go through. I tried several times and I don't like having to enter my credit card info over and over on a website. I also tried using Paypal to pay and that didn't work either. I won't ever use Vitacost.com or recommend them to anyone.
Vitacost.com - parcel lost and never refund
I have placed an order at VITACOST on 30th Jan 2012 and order number is [protected] and shipped by DHL, but I have not received the parcel yet until now (6th March 2012).
I contacted VITACOST several times and they always evaded the issue and asked me to provide our country customs documentation to prove that the parcel never held by the customs. but does any country customs can provide it? It's very funny! I called our custmos and they never provided it before.
I got the email from the carrier DHL and they proved the parcel never arrived my country, I forwarded this email to VITACOST and they never reply my email and never refund me if no customs documentation.
Their customer service is worst that I have encountered and they seeked pretext everytime and never solve my problem. I am very dissappointed about VITACOST and scared to shopping on it. It is the first and the last time shopping with VITACOST.
Vitacost.com - customer service
This is one of the worst customer service oriented companies I've had the displeasure of dealing with. The product I ordered was not what their system sent me. I tried to arrange for a replacement, and their customer service management team would not agree to provide a pre-paid return mailing label. Please save yourself the aggravation, and deal with a more reputable company. One that does not have hundreds of complaints on Better Business sites, and complaint sites. It isn't any wonder that they filed for bankruptcy!
Vitacost.com - misleading advertising
After receiving my first order, saving 25%, I was thrilled. It came on time and was perfect. I referred several friends via the Vitacost "refer a friend program". My friends get a $10 coupon and I will as well, upon my friends first order. All of my friends who signed up did not get the coupon as promised. The "live chat" on their website is vacant and the person who answers the 800 number says they can't help. After having some email dialogue, it became apparent to me my friends were all getting the run around. There is no coupon. It was just a clever way to get people to sign up. BEWARE OF THIS COMPANY.
Vitacost.com - lack of service - won't deliver
DO NOT ORDER FROM VITACOST - they will rip you off and sell your credit card info to others! Very dangerous company. I tried to order product but they refused to ship it. VITACOST has over 300 Complaints with the local BBB - wow! Scary so many people are ripped off by these people. Vitacost needs be shut down by the Attorney General's Office.
I've read over 400 online complaints too. something is a miss with them!
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