Vayamaflight operators cancellation

A Aug 11, 2018

On August 9th, August 8th, and on August 5th I have requested assistance through your customer service on line and via phone call in vain. The Flight #SXF77H operated by British Airways, from London Heathrow to Palermo Italy, has been cancelled by the operator. I called British Airways and consequently informed Vayama's representatives the operator cannot start the refund process until Vayama has made the inquiry to British Airways. Vayama's representatives at first refused to do so, then told me they were going to look into that. As of today I have not received any response.

  • Updated by Alexmnl · Aug 11, 2018

    After my flight was cancelled by the operator, British Airways, I promptly called Vayama to have the issue resolved either via refunding the portion of the journey or booking a different trip via different operator or route. All of the above was refused upfront. British Airways is willing to refund the trip as long as Vayama called them to inquire about it and start the process. Vayama refuses to do so, and it is witholding my possibility of getting my refund. If I will not receive my refund I will file with the General attorney

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