Vayama review: Cancelled flight refund

Tickets bought through vayama for a flight with airline TUIFly Belgium. Airline (TUIFly Begium) cancelled all their US flights due to COVID. I contacted vayama, who referred to me contact TUIFly. I contacted TUIFly whothen referred me to contact vayama. On second contact Vayama stated that they initiated refund proceedings, which never finalized. Vayama then referred me back to TUIFly. I contacted TUIFLy a second time and they have not responded. Neither Vayama nor TUIFly are working towards refunding the cancelled flight tickets.

Vayama ticket #KUSW-8483183
TuiFly Belgium ticket #[protected]

Attached is the last email exchange to show that Ive been trying to get a refund since July

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