The complaint has been investigated and
resolved to the customer's satisfactionResolved Vacation Network Inc. — refund of payments
resolved to the customer's satisfaction
I gave VNI a payment last Apri ($499) and and additional ($200) in August for a reservation. The reservation never materialized as they offered me nothing which fit my needs. I was told after much confusion on their part on November 11th that I would be refunded the money on December 5th, 2008. That has come and gone and am now being told that I will be paid on February 13th. They will then have held my money for 9 months without providing me anything, no interest, nothing. It's very unprofessional. They should refund money to their members in a timely fashion and it makes me suspicious that they will do so at all.
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