Menu
Write a review
File a complaint
Vacasa

Vacasa review: Filthy vacation rental

S
Author of the review
6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Shame on you Vacasa!

Every single inch of this house is beat! It is disgusting!

The rental we stayed at is called “Silverheels Splendor” in Silverthorne Colorado.

The photos that are posted on the Vacasa website must be several years old.

Please look at the real photos to see for yourself.

I did a review on their website and they only put up my name and 1 star. The review is missing. Hmm, wonder why? I find it impossible that anyone would rate this house any better. It is repulsive!

They have not yet contacted me by phone/text or email to even apologize.

The wood floors and carpet are absolutely gross. Huge sign “take off your shoes” as I step on a tack strip.

There are carpet stains throughout the house and it smells awful.

Hot tub didn’t work, but I would not have stepped a toe into it even if it was working.

A tile from the bathroom is just laying on the floor behind the bathroom door.

Outlet plug cover is missing in the kitchen.

The back of the front door and garage door leading into the garage has huge scratches all over them.

Filthy windows.

Kitchen counter has stains on it. I also love how someone watered down the hand soap (Mrs Meyers) that is on the counter.

Black duct tape wrapped around electrical cords (fire hazard no doubt)

Main floor bedroom comforter has a huge tear in it and the stuffing inside is falling out.

The grates on the gas grill were dirty and the wood piece behind it was burned.

This was our first time renting from Vacasa and it will be our last.

It is disgraceful for Vacasa to represent a house that is so offensive.

What a horrible experience on my vacation.

0 comments
Add a comment
  1. Vacasa Contacts

  2. Vacasa phone numbers
    Click up if you have successfully reached Vacasa by calling (503) 345-9399 phone number 0 0 users reported that they have successfully reached Vacasa by calling (503) 345-9399 phone number Click down if you have unsuccessfully reached Vacasa by calling (503) 345-9399 phone number 0 0 users reported that they have UNsuccessfully reached Vacasa by calling (503) 345-9399 phone number
    Local
    Click up if you have successfully reached Vacasa by calling 800-863-8415 phone number 0 0 users reported that they have successfully reached Vacasa by calling 800-863-8415 phone number Click down if you have unsuccessfully reached Vacasa by calling 800-863-8415 phone number 0 0 users reported that they have UNsuccessfully reached Vacasa by calling 800-863-8415 phone number
    Make a reservation
    Click up if you have successfully reached Vacasa by calling 800-544-0300 phone number 0 0 users reported that they have successfully reached Vacasa by calling 800-544-0300 phone number Click down if you have unsuccessfully reached Vacasa by calling 800-544-0300 phone number 0 0 users reported that they have UNsuccessfully reached Vacasa by calling 800-544-0300 phone number
    Guest support
    More phone numbers
  3. Vacasa emails
  4. Vacasa address
    PO Box 10130, Portland, Oregon, 97296, United States
  5. Vacasa social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 17, 2025
  7. View all Vacasa contacts