Vacasa

Very poor maintaining of my property. Went to my cottage to find mold in the shower, broken bathroom faucet and dirty outdoor furniture. A renter had written a review with these issues and they did nothing about it. Local property manager called and told me what review to give him ("no lower than 8"). They do not have the staff to care for the properties they supposedly management. They certainly don't earn their 30% fee

Rent it through vicasa for the first time this winter and the experience was extremely positive. They had everything ready check in was smooth and instructions were clear and easy to follow. Responded to all our questions so the service was great. The property was just as pictured and was wonderful. It was clean spacious and bright. Enjoyed it so much we rebooked it again for next year already. Based on our experience I would highly recommend.

I would definitely rent from Vacasa again. We rented this home for a mini family reunion (family members from NC, GA and OH) and it was perfect for us. There was plenty of room for all of us to sleep. The living room had plenty of seating room as well. The kitchen was great for cooking for a crowd - especially the 6 burner stove. The Vacasa app is very good and text and email communication from Vacasa was timely and all needed information was provided.

This condo is spacious and well equipped. The kitchen had everything and more to make meal preparation easy and convenient. The loft has a beautiful lanai from which we took in sunsets each night. The furnishings and decor have that tropical vibe that we want when staying in Hawaii. The pool with its ocean view is a place to spend all day. We loved the proximity to Poipu Beach and the easy access by walking. We will definitely stay here again on our next trip to Kauai! Aloha!

I'm pretty good when it comes to planning vacations, but I out did myself this time. THIS PLACE was amazing and set a new standard for how we vacation. The house was perfectly located, very clean, and well appointed. From the bedding, to the dishes, to the appliances, even the coffee cups. They left no stone unturned. They even had chip clips for large bags of potato chip. Who does that?! Since I've been back home I've been looking for larger houses as now other family members want to join us this year. But, nothing even comes close. THIS PLACE was amazing!

This condo, the location, cleanliness, comforts of home, beach & lagoon views, pools & beach access were more than we'd hoped for!
Parking, WiFi & other amenities were on point.
Check in/out & parking/passes were all easy to complete/obtain/access.
The Vacasa customer service team was impeccable throughout the booking process (we had some unforeseen changes from our original booking/ properties & dates, but the three agents we worked with were awesome & made everything hassle free & without worry!
Thank you for being a ray of sunshine in a year riddled with disappointment!
Best vacation ever!

Checked into Unit 321 at the Tidelands yesterday for a 39 day stay and paid $6400. So far all 3 TV's do not have a cable connection. Called about 5pm of day 1 to report problem. We are now at 5pm day 2 and still no TV. We have called miltiple times and spoke to a bunch of customer service employees and they keep saying they opened a ticket. Ok now do something! We also had no parking pass, no way to get into the pool, no trash instructions and my name was not on the list to get in the gate although I made the reservation. I was told if I bought the pool fab for $20 VACASA will reimburse me. I'm not counting on it. I bought it so we could use the pool. Very limited kitchen supplies. No roaches so far but our dog found a roach trap under the living room table. If we could move out with a refund we would. Unfortunately we're stuck here. All the customer service people are very nice but nothing gets fixed. I wish we had researched VACASA before we booked. You have been warned!

Vacasa has great taste The condo located at 111 E Marlin unit A is perfectly nestled into a great location for both beach fun and nightlife. Vacasa prides themselves with exquisite vacation rentals such as this one. With Vacasa, you will want for nothing. The condo located at 111 E Marlin unit A in South Padre is in a perfect location! Literally a two minute walk to lounge on sandy Gulf beaches, or relax by the shared swimming pool right in your own backyard. When it's time to indulge in some evening fun restaurants and bars are within minutes. Stop into the favorites like the Painted Marlin Grille, Louie's Backyard, and Palm Street Pier. Or stop by Padre Island Brewing Company, a local gastropub serving up craft brews, burgers, steaks, and seafood from a breezy rooftop deck. Clayton's beach bar and grill are also a must see! Discover the island's endless outdoor activities and family attractions, from fishing and watersports, to dolphin watching and sand castle-making lessons.

Forgive me if this is a little long.
We originally booked through VRBO
Come to find out it was actually a vacasa rental
Two days before we were supposed to check in to our seven day Beachhouse rental vacasa called us at 10 o'clock at night to let us know that there was a leak in our home and it was no longer available
My husband and I drove 20 hours so we were somewhere in Alabama when we got the call
In two days our whole family 10 people were flying to meet us in Florida
Vicasa literally spent all night long on the phone and through emails making sure they found us a property that worked for us
Not only did they find us a property they found one that cost even more money and they paid the difference
We had never used Vacasa before
I can tell you we will be a fan and a lifelong customer they went above and beyond to make this right with us
I am 100% sure VRBO and Airbnb would have not accommodated us the way Vacasa did
This could've ended up being a disaster I do want to give a special shout out to Terry W
She is a relocation specialist and she was bound and determined to save this trip for us we are forever grateful and like I said a customer from here on out

This was my 1st time booking with Vacasa and will be my last! They charge you up front cleaning fees, however when we arrived for a short getaway, the property was filthy. From feces on the toilet lid, smelly bathrooms, to hair and dirt all over the sofa, crumbs of food on all floors, table and kitchen counters, oven disgustingly filthy, hair in kitchen sink, comforter filthy and smelly, appears to be mold on vents, bathroom rugs extremely dirty and so were the floors. I contacted them shortly after check to get a response of, "I'm sorry, let me contact the property manager and call you back in 10 minutes." Needless to say, I never received the return call so I called Vacasa again to receive the same script. I contacted VRBO, the site I used for booking and basically got the same run around. I ended up vacuuming and cleaning to make our stay comfortable. As of this writing, the following day, I am still waiting on a call and their cleaning team.
Today, we go out to dinner to return and the key wouldn't unlock the deadbolt. Again I called Vacasa and spoke with a representative to advise that we were locked out. She told me that she couldn't find my name or reservation. After searching, I
Was able to provide her the confirmation number. She said she would call the local property manager and would call me back. Needless to say it's been more than an hour and I'm still waiting for a call back. I guess we will need to book a hotel for tonight. I am beyond frustrated!

A/C didn’t work ( the temperature didn’t go down lower then 80F)

Bed linens were dirty on most of the beds, so I needed to strip the beds and wash the linens by myself, only to find out that the dryer is not working.

It was late at night and so we slept with no linens first day. Next day customer service told me I can just dry everything outside :)

Towels were wet and dirty upon arrival, and again I washed them but couldn’t use them because the dryer didn't work.

Dryer didn’t work

Fan didn’t work

All in all it was completely disappointing experience, since it was long awaited vacation with my family, that got ruined. In addition to all this issues, I had to spend my vacation time calling customer service a few times each day trying to resolve issues, and all I would get every time is a promise that the local team is going to be out in just a little bit.

For the 3 night and 4 days nothings was resolved.

We had booked this for a one night rental on June 7-8. When getting to the room we couldn’t figure out the code because it had yet to be sent to us so we contacted vacassa and waiting outside on the phone for 30 minutes trying to get the code. Finally got it got inside found mold on the beds/ceiling, and the couch pull out bed. Had sand all over the floors, the balcony door was extremely hard to open, the ceiling fan didn’t work so it was very hot all night. The most concern we had was the mold and the desk manager didn’t want to do anything for us and told us we had to contact vacassa. We have pictures for proof and would honestly just like a refund and for the room to be fixed

Run away, don't just walk. The worst hotel in Myrtle Beach. At check-in, don't think about showing up at 5 minutes till 4. Check-in is 4PM. Rose at the front desk told us to wait till 4 and then informed us our room wasn't ready. Very rude and poor customer service. Plan on barking dogs from pets left alone in rooms. We ended up leaving a day early after listening for two days due to a yapping dog near our room. Also, watch the added fees. After checking in, DO NOT EXPECT ANY DAILY CLEANING OR RESTOCK OF TOWELS OR LINEN. What are these fees? It appears they just inflate the actual cost of room. Also, don't expect any help from Vacasa. Just canned answers to any issue you may have. Again, RUN.

I was contacted in May of 2023 by a Vacasa sales rep. I was told that if I switched to them over my existing property management, they would give me more of a share of funds and would guarantee my place would be listed by the holidays. We agreed to onboard Oct 17. I gave them permission to onboard and they entered my home under the pretense of onboarding. They then went dark despite our signed mutual contract for services. They “forgot” to file a permit for short term rentals and then stalled as long as they could. When it was too late to list my place for the holidays, they told me they wouldn’t onboard my home for unclear reasons. Turns out, they were just stealing my business from a competitor to bring supply in the area down and to artificially inflate rental prices in the area. They had no intention of listing my place and instead deceived me in their bait and switch scam

We rented a little cabin in Rockaway Beach Oregon to use as a clean quiet place to bring my granddaughter to after she had surgery. Last minute they postponed her surgery but we all went to the cabin anyway... Had my granddaughter had her surgery this cabin WOULD NOT HAVE BEEN ACCEPTABLE. Dirty sheets with no back ups... Mold around the tub dishes scattered In odd places but most were still dirty some were found under sink with cleaning supplies. 1 shampoo/conditioner. Reached out 3 times to vacasa was told the local team would be in touch but that never happened

Home looked great online, we arrived and it was filthy. Excessive dog hair everywhere, tack strip with nails exposed (one of our guests cut their feet on it), ants on the kitchen counter tops and in dishwasher, dirty dishes in cabinets, and more. Local company offered to clean, however this place needs some significant TLC and a DEEP cleaning. We spent most of our time outside the home. We visited other homes in the area that were spotless. While in the home, Vacasa offered to reimburse some of our cost, however they have been unresponsive since. HORRIBLE experience.

Do NOT! Rent from them! Terrible company! Dirt y house! Linens- one sheet per bed. Broken towel bars in bath rooms, curtain rods, ice maker, all dresser drawers broken. Back sliding door can’t open. Worst part - no one responds to calls! Just keep getting auto texts. It’s a complete dump! Putting in credit card dispute for all $ to be returned. Disgusting! Same reviews as year ago. Wish I had seen them!

Paid 700 to stay in a home rental

Arrived with urine in the toilet

Stains of the beds

No heat

Mold in the ceiling

Back door didn’t lock

Dust everywhere

Informed Vacasa. We left immediately

2 months later still no refund or resolution

Absolutely horrible customer service be you get thrown around from person to person.

They steal your money and have no concept of customer service

Recently, my husband and I decided to take a trip with another couple to Vermont. We booked what looked like a stunning cabin on the lake through Vacasa.com. However, from the moment we first walked through the door, our vacation turned into a horrendous nightmare. The cabin had been advertised as having a fully-stocked kitchen, complete with all the utensils and supplies we would ever need. It was also supposed to have a cozy fireplace that was "stocked" with everything we needed to make a fire and watch a sporting event. In addition, the property's wrap-around deck and grill were some of the top features that enticed us to rent it.

However, when we arrived, everything was not as it appeared. We had driven for over 6 hours from New Jersey with an entire car full of food that we had planned to cook during our five-day stay. Unfortunately, we were immediately faced with a sign that had been taped to the stove claiming that it was "out of order" and that we should not use the oven. We soon discovered there was no propane for the grill or firewood for the fireplace either. It was 6:30 PM on a Sunday, and there were no restaurants nearby to get food. We were stranded and couldn't even order takeout! It was quite distressful!

We attempted to contact the maintenance manager named Sonja as she was the one responsible for this property. Her name and number was on the welcome paperwork, and we tried calling her, but her phone was not working. Also, their internet connection was extremely slow, which made the matter worse. After a few attempts, we managed to text her, but she responded that she didn't have service and couldn't help us. We needed urgent help, so I looked up Vacasa's customer support and lodged a complaint, but they only sent a message to Sonja. The next day, someone showed up to deliver propane and firewood, but this was simply not enough.

Moreover, the cabin was advertised to have a washer and dryer, but the dryer's knob had been removed, making it unusable. We couldn't shut the fridge door properly as it didn't seal correctly. There were no curtains at the windows, and we needed to hang a towel over the bathroom window for privacy. However, the most disturbing feature of the cabin was that it was infested with mice. We found mouse poop all over the place, literally everywhere, even in the drawers, on the dishes, and in the cabinets. We were so disgusted that we washed everything we used!

Overall, I'm extremely disappointed with the vacation rental experience from Vacasa.com. Despite informing them of the unacceptable condition of the cabin and sending photos of the mouse infestation, we didn't receive feedback. Furthermore, their rental was a health and safety hazard. Fortunately, we didn't have any kids with us, or it would have been much worse. I will warn everyone to stay away from this company and never book a cabin without thoroughly reviewing the property. If you see anything fitting that description (Eden Lake Vermont), don't book it - it is nothing short of horrendous.

My husband and I booked a vacation through Airbnb in Ft Walton Beach/Destin with hopes of having a calm and peaceful getaway before my cancer treatments began again. Unfortunately, our vacation became anything but relaxing from the moment we arrived. The wrong address was given to us, causing us to enter the wrong private condo and set off an alarm. The company had no knowledge of the unit we booked and couldn't turn off the alarm, causing us to track down the correct place on our own. The backdoor patio couldn't be used due to the alarm system, and the ocean view wasn't as described, with a huge sand bar obstructing it. The unit had no basic accommodations like sugar, salt, pepper or coffee, and the place's overall appearance looked like it was from a thrift shop's clearance section. To make matters worse, the bedding wasn't clean, and the foul smell caused frequent waking throughout the night.

On the last day of our vacation, painters were scheduled to paint the building without warning us. They didn't ask us to move our new car or even notify us of the situation. They even sprayed the paint in such a measured and rash way that caused paint splatters all over our car, without offering to help rectify the situation after the fact. The workers hired dumped left-over paint into the sand bar beach side, even after we implored them to stop.

We booked our next location in Panama City Beach with the same company through Airbnb, hoping for a better experience but were met with more subpar service. The appliances were changed without any previous warning to us, and we sent them away on a previous occasion since we didn't feel comfortable letting strangers enter the unit. The check-out day was no better, as we got an unexpected knock on the door at 9 am, asking us when we would leave so that they could do their work.

Overall, our experience with Vacasa was unprofessional, unaccommodating, and not worth wasting money and time on. Booking a relaxing vacation through them would be a major risk not worth taking.

I gotta say, my experience with Vacasa was a total disaster. I mean, I wouldn't even give it a rating if I had the choice. My party of 18, including 5 kids, checked in on July 17th, 2022, and checked out on July 22nd, 2022. And let me tell you, we had a ton of issues right off the bat. I mean, it was a total nightmare. I had to spend over 3 hours on the phone with Vacasa, and that's not even counting all the texts and emails we exchanged. And let me tell you, their customer service was just plain awful. I got hung up on multiple times, and every time I called, they just told me someone would call me back. But only 2 people actually did. It was a total mess, and it totally ruined my vacation.

But that's not even the worst part. On the day we checked out, 2 members of our party tested positive for COVID, including my 5-year-old daughter. And by the end of the weekend, 10 out of 18 of us had tested positive. One person even had to be hospitalized for 3-4 days. And get this: EVERYONE in our party tested negative before we left for the trip. So clearly, the house wasn't cleaned properly. The floors were sticky, the fridge wasn't wiped down, and the banister and light switches were dirty and sticky too. It was like they did the bare minimum to get the house ready for us. And since COVID can be transmitted through surfaces, I have no doubt that we got it from the infected surfaces in the house. It's just unacceptable.

But that's not all. We had a ton of other issues too. For one thing, there were only 5 towels in the house for 18 people. I mean, seriously? And when we called Vacasa about it, they said they'd bring us fresh linen on Monday, but we didn't get it until Tuesday, and they didn't even bother to ring the bell. And the linen on the beds was soiled too, so we had to wash everything ourselves. And don't even get me started on the dishwasher and garbage disposal. When we ran the dishwasher for the first time, it smelled like something had died in there. It was disgusting. And we had to wash everything by hand until it was fixed, which didn't happen until Wednesday evening.

And that's not even half of it. One of the bedrooms had an unstable bed that felt like it was going to collapse, and Vacasa never fixed it. The sectionals in both sitting areas were dirty and stained, and the pool was so dirty it looked like hotdog water. And we couldn't even use all the pool furniture because it was falling apart. And the game room was a total disaster too. The air hockey table was broken, the cord for the basketball unit was severed, and the nets were missing. And we couldn't even get most of the TVs to work, and the remotes were missing their backs and were dirty too.

And to top it all off, Vacasa hasn't even contacted me since I called them on July 22nd to tell them about the positive COVID tests. They said they'd refund the cleaning fee and compensate us, but I haven't heard anything from them since. It's just a total mess, and I wouldn't recommend Vacasa to anyone.

Vacasa promised an exquisite vacation, but unfortunately, the experience we received was nothing short of a disaster. The rental property we were promised on their website was not the same property we received, and after encountering numerous issues, we were met with unhelpful and uncooperative management.

Upon arrival, we contacted the management company to express our dissatisfaction with the rental property. We were informed that the property had been sold three weeks earlier and that the previous owners had stated that it was no longer their concern. We had made the rental agreement with the previous owners and not the current owner.

To support our complaint, we have provided images from Vacasa's website that demonstrate how the property was presented to us before we rented it. Furthermore, we have included images that display the actual condition of the property we received on arrival. It is evident that this property is not the one described on Vacasa's website, nor is it worth $520 a night, as advertised. According to the website of the new owners, the price per night has been reduced to less than $200 a night.

We attempted to find alternate accommodations for two days, but every location was booked solid. This forced us to stay in the property and caused us to experience undue hardship and a substantial decrease in the value of our entire vacation. Our hopes for a lavish vacation were crushed when we realized the property was poorly maintained, with numerous broken and damaged items.

For instance, pictures one and two from their website express the actual size of the small palm trees, the elegant covered pool chaises, the straw thatched roofs and the large dining table on the second floor. Pictures 3 and 4, which are actual photos, show the actual size of these very large grown palm trees, with a growth rate of 10-15 years. The straw thatched roof was now painted corrugated tin and the chaises were so deteriorated we would not even sit on them.

Additionally, pictures 14-18 from their website depict an oversized elegant dining table and chairs, cushioned seating area, and light water wall. Still, pictures 7-11, which are actual photos, display the massive size of the palm trees, painted corrugated roofing, and basic damaged and unkept dining table/chairs and seating area. Our disappointment continued as we discovered that there was no bathtub, curtains, or towels in the bathroom, only a shower and shower curtain.

Furthermore, the elegantly decorated firm seating area with vibrant pillows, curtains, and a straw thatched roof for that Costa Rican feel, as advertised in picture 20 on their website, bore no resemblance to the actual photo, picture 21. Instead, we found an old and abused seating area, no curtains, and no straw thatched roof. The actual photos showed numerous things that were broken or not working, including a broken water wall, hot tub wires cut to prevent heating, and a poorly functioning refrigerator and dishwasher. The roof was also compromised, and the sound of falling sheetrock kept us up all night in the Master Bedroom.

In conclusion, our experience with Vacasa was unfortunate and distressing. We were misled by their advertising, resulting in severe inconvenience and a vacation that was not worth the $3120.80 charged. It is our hope that our complaint is taken seriously to prevent other unsuspecting renters from experiencing a similar disappointment.

This Thanksgiving was a complete disaster thanks to Vacasa. I've had some pretty terrible holidays in my 41 years, but this one takes the cake. I've dealt with crazy relatives and even had to eat Tofurky when I was married to a hippie, but nothing compares to the nightmare that Vacasa put me through. I'm currently sitting in my car with a crying toddler and a grumpy teenager, waiting for Vacasa to fix the mess they made.

The problems started when I received an email and instructions on the Vacasa App with the wrong address. I spent an hour driving back and forth between two locations before a Vacasa representative finally figured out the correct address. Then, I was given instructions for a keypad code, but when I arrived at the door, there was no keypad, only lockboxes. It took several frustrating phone calls to convince an overseas Vacasa representative that I wasn't mistaken and that the lockboxes were not the same as a keypad. Eventually, I was given two codes to try, but one box was empty, leaving me with no food for my children on Thanksgiving Day.

After three 15-minute waits, an actual person finally arrived with a set of keys. I was relieved to finally be able to enter the apartment, but then I realized that if the key wasn't in the lockbox, who had it? Was it the owner, someone who stayed there previously, or a complete stranger? The thought of someone having access to our apartment without our knowledge was terrifying.

To make matters worse, the apartment had windows with no child locks or screens, and the futon was easily within my toddler's reach. I couldn't even distract myself with the TV because there was only one remote, and I couldn't figure out how to complete the channel auto scan. Vacasa has made no effort to resolve any of these issues, leaving me stranded in a dark and cold parking lot with my children.

Overall, I would not recommend Vacasa to anyone. Their lack of attention to detail and customer service is unacceptable. I hope that they can improve their services in the future so that no one else has to go through what I did.