Vacasa review: A deeply disappointing stay – proceed with caution

A Deeply Disappointing Stay – Buyer Proceed With Caution

What was meant to be a meaningful, celebratory weekend for our family turned into a series of frustrations that left us feeling ignored, disrespected, and thoroughly disheartened. I wouldn’t recommend this property to anyone — especially not when there are far better-run hotels and Airbnbs in the area that actually care about their guests’ experience.

1. Inflexible and Unaccommodating Staff:
We had requested an early check-in, as our daughters were flying in from opposite coasts for a rare and precious family reunion to celebrate both my husband’s and my daughter’s boyfriend’s birthdays. Given that we were also required to check out four hours earlier than usual, we hoped for even the smallest gesture of flexibility. Instead, we were met with robotic, unsympathetic rigidity. No effort was made to work with us or even acknowledge the nature of our request. It felt cold, impersonal, and frankly out of touch with the spirit of hospitality.

2. Misleading Listing – No Central Air Conditioning:
The listing makes no mention of the fact that the home lacks central air conditioning. In a region known for warm weather, this is a basic amenity guests reasonably expect — especially when the price point suggests a level of comfort and convenience that simply wasn’t delivered. This omission is deceptive at worst, negligent at best.

3. Power Outage – Zero Support or Contingency Plan:
Midway through our stay, we experienced a power outage that lasted close to six hours. We were left without lights, appliances, functioning bathrooms, or any kind of communication or guidance from the property managers. There was no offer to assist, no resources shared — just silence. For guests paying premium prices, being left to navigate a blackout with no support is unacceptable.

4. Appalling Customer Service and Disrespectful Communication:
Adding insult to injury, my father received an email from a member of the administrative team that was riddled with typos, poorly formatted, and dripping with condescension. Rather than address our concerns with professionalism and respect, the tone was dismissive and patronizing. It was as though they forgot they were in the hospitality industry altogether.

Final Verdict:
This was by far the most disappointing vacation rental experience we’ve encountered — and we travel often. The combination of misrepresented amenities, poor communication, inflexible policies, and outright disrespect is inexcusable. If you’re considering staying here, I strongly encourage you to look at one of the many hotels or other Airbnbs in the area. You will almost certainly receive better service, clearer communication, and a more hospitable environment elsewhere. This property simply isn’t worth the headache.