Vacasa
Reviews and Complaints

My family and I were really looking forward to a relaxing vacation at Vacasa Beach House D503 675 Scenic Gulf Dr, Miramar Beach, FL. However, from the moment we checked in, we knew this was going to be a nightmare. Blood stains on the walls and feces-stained toilet brushes in the bathroom were just the beginning. The countertops were covered in dried food and there was a terrible smell of mold and mildew in the bathrooms. When we contacted Vacasa (***399), they informed us that Coral Bay Cleaning LLC was responsible, and we highly recommend avoiding them in the future.

Housekeeping was not much better, using a wet rag to clean up the blood stains instead of proper cleaning products. The trashcan was dirty and wet with old food and trash, and the sponge for doing dishes had clearly been used multiple times before. We paid a significant amount for this vacation rental and expected much more in terms of cleanliness and hygiene.

The knocking and beating noises were a constant disturbance from six in the morning until late at night. We later found out that the neighboring rooms were undergoing repairs and construction, but we were not informed of this before checking in. This disrupted our peace and quiet and made it difficult to truly relax and enjoy our vacation.

To top it off, we were also lied to about the non-smoking policy. Despite being assured that it was a non-smoking facility, our room was full of smoke. When we raised this issue with the manager, Danielle, she informed us that people were allowed to smoke on the premises. This was unacceptable, especially considering the fact that we had checked specifically before booking.

We feel incredibly let down by Vacasa and the staff at D503. We paid for a clean, relaxing vacation and received none of it. We do not recommend this property or the services of Coral Bay Cleaning LLC. We hope that Vacasa takes our concerns seriously and makes the necessary changes to ensure that this does not happen to anyone else in the future.