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We scheduled in July for a vacation in October. Hurricane Heleen hit our area the last week of September and because we didn't take out vacation protection, they screwed us out of our trip. We made multiple calls, and they couldn't give any answers and after multiple calls, we have no choice but to cancel. They wouldn't offer a voucher or any part of a refund when we had no power and lost all the food we had on hand. They are not easy to deal with.
Thank you for your comment. We actually disputed the credit card charge but Vacasa provided limited evidence that made it appear that we waited until 10/3 to "just cancel' which was far from the truth. I'll try headquarters and see if I can gain further assistance.
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It is quite shameful how Vacasa isn’t willing to show any compassion after the devastation a hurricane leaves behind. Reach out to the headquarters of the company and request reprieve on the grounds of such unprecedented situations and them assisting you in none. Alternatively, if they are not accommodating, you might also want to approach your credit card provider complaining about the charge. Please help prove that your plans were disrupted by a hurricane which made travel impossible. Vacasa’s actions are totally unacceptable but don’t let them take advantage of your problem without a struggle.
Do not rent with VAcASA!
Confirmation: Z17CC4AZ Disappointing Experience with Noise Issues and Poor Customer Service**
I recently stayed at this property managed by Vacasa, and I must say it was one of the most disappointing experiences I've had. I was on the first floor, and the noise from the tenants above was unbearable. Heavy stomping and loud footsteps echoed throughout the night, particularly after 10 PM, disrupting my family's sleep. On the last night, the noise continued until 2 AM, waking my child and leaving me worried about potential intruders.
When I finally reached out to Vacasa after my stay, I spoke to three different managers who all seemed to follow the same script. Instead of addressing the issue, I was told that I should have called during my stay for them to intervene. This response was not only unhelpful but dismissive of the discomfort I experienced.
It’s clear from reading other reviews that this is a common problem, yet Vacasa has done nothing to rectify it. For $250 a night, I expected a much better experience. I would advise potential guests to think twice before booking here, as it seems that guest comfort is not a priority for Vacasa.