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USAA (United Services Automobile Association) Customer Care Service


9800 Fredericksburg Road
San Antonio
United States - 78288

Customer Support Phone Numbers

+1 800 531 8722 13 14
+1 210 531 8722 2 0
+1 800 531 8877 0 1

USAA (United Services Automobile Association) Complaints & Reviews

USAA (United Services Automobile Association) / claims

MicheleH on Sep 20, 2017
I have been trying to settle my diminished value of my (then when their insured rear-ended my vehicle was brand new) they offered me $767. I have dealt with two different representative Melody Simmons and Angelica Leos. Well I have supplied them with two different appraisals (one even...

USAA (United Services Automobile Association) / auto insurance

Scott Long on Jun 15, 2017
The second time they pulled the old 'bait and switch' on me...this time they quoted me $390 on my insurance premium then autodrafted $494...Spent an hour on the phone...no results, no reasonable explanation, and refused to elevate the call to someone who could explain! Mr. Stuart Parker...

USAA (United Services Automobile Association) / auto insurance

Bob4422 on May 31, 2017
Our car was hit from behind by a driver who was a member of USAA. The police were called and they confirmed that we were hit from behind and the other driver was following too close. We exchanged information and filed the following claim with USAA: Shawna Shelton, USAA...

USAA (United Services Automobile Association) / mortgage loans

Tosha Epley Mascroft on May 10, 2017
My name isTosha Mascroft and we were pre approved for a mortgage loan 4-5 weeks ago through USAA. Once we had the pre approval we were in contact with a Realtor, looked at several homes, and made an offer that was accepted. We were then in contact by a Loan Officer named Tiffany Greene and...

USAA (United Services Automobile Association) / insurance claim denial for loyal customer

Aveeno Smith on Apr 17, 2017
I am an honorable discharged disabled veteran of the Vietnam Era and Gulf War. As any veteran with an honorable discharge I carry the motto duty, honor, and country as my platform in life. When I wore the military uniform the country was behind me and the wing master of my density. As a...

USAA (United Services Automobile Association) / you are not entitled because of your race

Aveeno Smith on Apr 13, 2017
The absence of usaa articulated response only suggests a holding principle not remedy the forth coming issue. Their silence has only rubber-stamps the issue and deeply supports their selective racist principles. As with any company quality services are expected and vital. There is no...

USAA Insurance Company / usaa is a ripoff - don't believe the veneer of "friendly customer service" - life, auto, home, umbrella

Snipe on Apr 12, 2017
USAA is a RIPOFF - Don't believe the vainer of "friendly customer Service" I'm 30+ year customer...since 1991 with monthly "nobody will notice" ACH transfers of term life premiums ratcheting up year after year, I had enough. The premiums for the coverage were ridiculous. After speaking...

USAA (United Services Automobile Association) / claim

brandy rourk on Apr 7, 2017
I was hit By a policy holder in SWFL in September 2016 and I was actually the third car at at red light. a report was filed, estimate gotten everything done right. The second car never called in and then . the policy holder would not return the company calls supposedly. I have given then...

USAA (United Services Automobile Association) / banking, customer service!

Jermaine Montgomery on Mar 30, 2017
To whom it may concern, my name is anton montgomery and this bank has held my funds hostage for 3 days! I just lost a love one and was trying too get a limit increase so i could pay the funeral home. The limit was increased then my account was blocked by the fraud team! They asked me too...

USAA (United Services Automobile Association) / auto insurance claims

Tamara Prater on Mar 22, 2017
03/09/2017 9:40pm usaa insured driver made an improper lane change into my vehicle resulting in significant damage 03/10/2017 initial call to submit claim; kimberly clarke, usaa claim rep, to call back with next steps 03/13/2017 2:08pm vm for k clarke 03/14/2017 12:14pm vm from k clarke...

USAA (United Services Automobile Association) / credit card security

baritone on Feb 4, 2017
I have been a USAA member for over 25 years. For most of this time I thought they were a first class outfit. No more.In Jan. 2017, someone was able to hack my account at USAA and request a credit card be sent overnight to them. They were able to activate the card and charge over $2, 800 to...

USAA (United Services Automobile Association) / usaa false advertising

Bruce Epperly on Feb 3, 2017
I have complained multiple times. The Josh Eilers TV commercial shows him leaning on an A-10 while wearing flight gear. I applaud Eilers for his service; however, he has never flown an A-10. I have as have many of your customers and I, and they, find the commercial disgusting and not of...

USAA (United Services Automobile Association) / homeowners personal property

20103 on Feb 3, 2017
Claim # 009108255-90C-002 My wife's wedding ring had the center stone fallout and was lost. After entering a claim for repair and supplying quotes as we were directed to do so, you decided to have your own internal gemologist provide the actual replacement and repair cost that was only 1/3...

USAA (United Services Automobile Association) / banking

rhyder2 on Jan 26, 2017
The over the phone process has me going back and forth between departments and every time I have to verify who I am, also whenever I am transferred to a new representative they have no idea what's going on because the previous person did not tell them. Then when I am trying to be...

USAA (United Services Automobile Association) / pay in full plan

RCE8617 on Jan 18, 2017
My name is Rachel Evans, I'm a member w/ USAA and have been for 10+ years. I am so upset w/ this company, and how they treat their members by doing very sneaky things. Upon me looking into my 6 month renewal policy on 1/17/17 I noticed I was subjected to a pay in full plan which i...

USAA Investments / investments

Martin Pottle on Jan 18, 2017
On january 9, 2016, I called usaa investments and spoke with a rep based in phoenix, az about investing $70, 000 with them; the rep said he'd get back to me in a day or two with recommendations and steps to proceed. A week and a half later, still nothing, even after calling and leaving...

USAA (United Services Automobile Association) / claim number: 023992245-7101-8 auto accident 01-05-2017

Bernie Stock on Jan 5, 2017
Today I had an automobile accident. I have been assigned claim representative matthew morelo. I want another claim representative to be assigned to my claim. A third parties listened to my conversation with mr. Morelo and their remarks were, “we do not know who was the most arrogant you (Me...

USAA (United Services Automobile Association) / car insurance

Cindy M. Cossuto on Dec 6, 2016
I was with State Farm for 10 years and had a great, low rate with a loyalty discount, too. I switched to USAA in August 2016 because I had purchased a (new to me) preowned car. I specifically told them about the great rate I was already getting which included a discount for my loyalty and...

USAA (United Services Automobile Association) / supplemental medicare insurance

Bergerson on Dec 4, 2016
I changed supplemental Medicare insurance companies from USAA, and they kept charging my account, despite my notifications I had other insurance - which I think they threw into the trash. Five months later they call, and are willing to refund two of the five months. I had other insurance...

USAA (United Services Automobile Association) / claims representative

Linda F. Poole on Nov 28, 2016
Jameson Leak is an aggressive, intimating, ill-mannered agent who talks very fast and very loud. Every time I speak with him, he is sarcastic, keeps talking around me and it is difficult to get a word in. He challenges everything I say and rather than slowing down and lowering his voice...

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