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USAA (United Services Automobile Association) Customer Care Service

USAA

9800 Fredericksburg Road
San Antonio
Texas
United States - 78288

Customer Support Phone Numbers

Fax:
+1 800 531 8877 0 1
 

USAA (United Services Automobile Association) Complaints & Reviews

USAA (United Services Automobile Association) / Credit card security

Ba
baritone on Feb 4, 2017
I have been a USAA member for over 25 years. For most of this time I thought they were a first class outfit. No more.In Jan. 2017, someone was able to hack my account at USAA and request a credit card be sent overnight to them. They were able to activate the card and charge over $2, 800 to...

USAA (United Services Automobile Association) / USAA False Advertising

Br
Bruce Epperly on Feb 3, 2017
I have complained multiple times. The Josh Eilers TV commercial shows him leaning on an A-10 while wearing flight gear. I applaud Eilers for his service; however, he has never flown an A-10. I have as have many of your customers and I, and they, find the commercial disgusting and not of...

USAA (United Services Automobile Association) / Homeowners personal property

20
20103 on Feb 3, 2017
Claim # 009108255-90C-002 My wife's wedding ring had the center stone fallout and was lost. After entering a claim for repair and supplying quotes as we were directed to do so, you decided to have your own internal gemologist provide the actual replacement and repair cost that was only 1/3...

USAA (United Services Automobile Association) / Banking

Rh
rhyder2 on Jan 26, 2017
The over the phone process has me going back and forth between departments and every time I have to verify who I am, also whenever I am transferred to a new representative they have no idea what's going on because the previous person did not tell them. Then when I am trying to be...

USAA (United Services Automobile Association) / Pay in full plan

Rc
RCE8617 on Jan 18, 2017
My name is Rachel Evans, I'm a member w/ USAA and have been for 10+ years. I am so upset w/ this company, and how they treat their members by doing very sneaky things. Upon me looking into my 6 month renewal policy on 1/17/17 I noticed I was subjected to a pay in full plan which i...

USAA Investments / Investments

Ma
Martin Pottle on Jan 18, 2017
On january 9, 2016, I called usaa investments and spoke with a rep based in phoenix, az about investing $70, 000 with them; the rep said he'd get back to me in a day or two with recommendations and steps to proceed. A week and a half later, still nothing, even after calling and leaving...

USAA (United Services Automobile Association) / Claim number: 023992245-7101-8 Auto accident 01-05-2017

Be
Bernie Stock on Jan 5, 2017
Today I had an automobile accident. I have been assigned claim representative matthew morelo. I want another claim representative to be assigned to my claim. A third parties listened to my conversation with mr. Morelo and their remarks were, “we do not know who was the most arrogant you (Me...

USAA (United Services Automobile Association) / Car insurance

Ci
Cindy M. Cossuto on Dec 6, 2016
I was with State Farm for 10 years and had a great, low rate with a loyalty discount, too. I switched to USAA in August 2016 because I had purchased a (new to me) preowned car. I specifically told them about the great rate I was already getting which included a discount for my loyalty and...

USAA (United Services Automobile Association) / Supplemental medicare insurance

Be
Bergerson on Dec 4, 2016
I changed supplemental Medicare insurance companies from USAA, and they kept charging my account, despite my notifications I had other insurance - which I think they threw into the trash. Five months later they call, and are willing to refund two of the five months. I had other insurance...

USAA (United Services Automobile Association) / Claims representative

Li
Linda F. Poole on Nov 28, 2016
Jameson Leak is an aggressive, intimating, ill-mannered agent who talks very fast and very loud. Every time I speak with him, he is sarcastic, keeps talking around me and it is difficult to get a word in. He challenges everything I say and rather than slowing down and lowering his voice...

USAA (United Services Automobile Association) / Part 1: usaa and ccc consumer fraud, rico act violation

Cc
CCC-One on Nov 14, 2016
Dear USAA member, My family entrusted USAA with our earnings, savings, house and car insurance for the last 30+ years. Last week my wife's car got totaled by a driver running a red traffic light. The driver admitted his fault and was ticketed by the police. USAA is using CCC for the primary...

USAA (United Services Automobile Association) / Credit card pay off

Wa
warriorcasca on Oct 19, 2016
On the 5th of July 2016 I went to Killeen, Texas Banking branch and spoke to the manager I stated to her I want to pay off my credit card that with all interest and fees She agreed I went and got a Cashier's check of the amount specified, and again explained I want it paid off today. The...

USAA (United Services Automobile Association) / Banking

Ro
RonKap on Oct 14, 2016
I have been a member of USAA since 2001. I use their investment, banking and insurance products and services and am part of their wealth management elite group of members, meaning I have significant assets under their management. Just this week I was reminded once again that USAA does not...

USAA (United Services Automobile Association) / Investment and banking

Pa
pattyoa on Oct 13, 2016
I have several banking and investment accounts with USAA. In August, I used the online system to direct some transfers of money from my money market fund to other mutual funds. Instead of executing as I had expected based on the panels in the website, USAA pulled my money out of my...

USAA (United Services Automobile Association) / Claims service

Do
Donna Fernandez on Sep 23, 2016
USAA has control of my car and I cannot get it to the repair shop until it's towed from IAA. Your Total Department rep (name, Sacramento) refuses to extend my rental car past 9/27 because he told me the car was totaled on 9/20. Now it's 9/23 on a weekend and Alana just messaged me and told...

USAA Insurance - Auto / Customer service and promises

Ma
Maschwend on Sep 21, 2016
06/29/16 A USAA member backed into the front of my car with his pickup and caused significant damage, the care was drivable and no one injured. At the time of the accident the member themselves said USAA would provide a rental care, whatever I needed. An adjuster showed up at my home to do...

USAA (United Services Automobile Association) / Chip debit card

Ja
Jacque Shipp on Sep 20, 2016
Dear USAA, On behalf of all military personnel stationed overseas, your new debit cards DO NOT WORK!!! I myself have had numerous experiences where I was unable to make a purchase or take a taxi because for some reason your chip does not read outside of American ran military bases. The card...

USAA (United Services Automobile Association) / Auto loan

Bo
BobJ12345 on Sep 8, 2016
USAA is not a Veteran friendly organization. They are solely bottom line driven and will dispose of a multi-year relationship if they no longer see value in it. This is counter to the sell they give you when you first sign up as well as the advertised offering. USAA promised me (which I...

USAA (United Services Automobile Association) / Checking

Do
Don Schell on Sep 2, 2016
short story - I was scammed on the site "Offer Up". I received a check & did a mobile deposit. called USAA to see if I could draw on that check & was told that I could. 5 days later the check was found to be bad & I am out over $1000. basically USAA said "too bad you should have known...

USAA (United Services Automobile Association) / Banking

Da
Danny W. Braudrick on Aug 30, 2016
Received my new USAA Visa Debit Card today with the chip, replacing the existing MasterCard non-chip Debit Card. I am given two options to verify: Go to a USAA website or call an 800 number. So I go to the website, enter all my authentication info, and then told I have no cards to verify. So I...

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