Ashley HomeStore reviews and complaints 1
View all 785 complaintsAshley HomeStore - Rocker recliner and warranty service
Very Cheap Furniture and Horrible Warranty Service.
Purchased Rocker Recliner on Sept 3, 2021, with an estimated delivery date of Sept 25, 2021, as product had to be manufactured. Also purchased 5 year Accidental Coverage provided by Furniture Care Protection.
Noticed in April of 2023, that rocker springs are squeaking. Also a cut on back where head rests. Inquired about the warranty and a product was suppose to be sent to me, then someone would come over to fix. I was told it would be 12 weeks for delivery. Ridiculous! Here it is June and now I am told that that rocker is no longer manufactured and cannot get the part. What? It was just manufactured 1.5 years back. How could there not be a patch kit?
So I was offered $44. Ridiculous again! It wold cost me at least 4 times that to have someone come over to fix it. Never did receive the money. I called twice as I was told they would call back in one day. Both times no call back.
Desired outcome: Since springs squeak, replace recliner or $200 to patch.
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