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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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4:18 pm EDT

UPS never received my package

So I sent a package to my friend via a UPS authorized shipper. They require signature but my friend works; they tried to deliver it 3 times and of course this was all in afternoon so they were all rejected because of the lack of signature.

Here's the kicker: My friend even wrote a NOTE saying "please leave by the doorstep" with her signature and they fail to honor this. I don't know what to do any more, I am at my wit's end. I tried calling customer support but they do not have a live person who can help me. The package is now being returned to shipper, and it had cost me $20 to ship it. If anybody has any ideas, PLEASE HELP ME!

For what it's worth, I am using USPS or FedEx from now on. They have a live number I can call.

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12:09 pm EDT

UPS driver drove too fast and reckless

A UPS driver just dropped a small pkg at my door (residential). I watch him go down the driveway (to wave thank you if he turned around). He gets in the truck, goes to the rear, returns to the front and throws plastic shipping staps into the street! UPS (I thought) must expend a great deal of effort in screening their hires. RARELY have a seen a driver drive too fast or reckless. It appears that's not the case anymore. Glenview, Il.

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7:02 pm EDT

UPS I would not trust ups to deliver a package of used kleenex and toenail clippings down the street

On January 7, 2010, UPS mistakenly delivered a package I had shipped to a UPS store to the Williams-Sonoma distribution center at 4300 Concorde Road in Memphis, Tennessee. The package was clearly marked with the name of the friend I was mailing the package to, as well as the UPS box number and complete address of the UPS Store where it was supposed to be delivered; however, the driver either could not read or did not care (or both) and left the package at Williams-Sonoma.

When my friend went to pick up his packages on Saturday, January 9, the delivery mistake was discovered when only two of the three boxes I had mailed reached their destination. I had to call UPS corporate customer service to even find out where the lost package had been delivered and have a lost package tracer placed on the delivery. Though they apologized repeatedly, customer service didn't seem all that sure the package could even be retrieved, acted as if problems like this occurred every day, and it was really no big deal.

Next I attempted to call the Memphis UPS hub. The number was always busy and I mean ALWAYS. I repeatedly tried to call them over several hours and I was never able to get thru. I'm sure it probably would've been more of the same lousy customer service I received at the corporate level, if not worse.

Frankly, I would not trust UPS to deliver a package of used kleenex and toenail clippings down the street. This is the second time in eight months I've had problems with them. My lost package was found in May, but it looked as if it had been run over by a bus. If I had not been backed up against a wall in an emergency situation, I would not have used them again. Next time, I will turn around and burrow thru that wall to the nearest FedEx or USPS to ship my packages. It would be safer to send them by rabid camels than trust the Memphis hub to get something to the right place at the right time.

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scorpion
there, US
Jun 09, 2010 10:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Well I just signed up for the complaint boards and was skimming through and found this complaint... had to comment...will prob find more to pipe in on at this rate.

It states "On January 7, 2010, UPS mistakenly delivered a package I had shipped to a UPS store to the Williams-Sonoma distribution center at 4300 Concorde Road in Memphis, Tennessee. The package was clearly marked with the name of the friend I was mailing the package to, as well as the UPS box number and complete address of the UPS Store where it was supposed to be delivered; however, the driver either could not read or did not care (or both) and left the package at Williams-Sonoma."

First paragraph... they delivered a package to, this is where choose your own adventure starts...
a) "to a UPS store"
b) "to the Willaims-Sonoma distribution center at 4300 Concorde Road in Memphis, Tennessee"
c) "The package was clearly marked with the name of the friend I was mailing the package to"
c part 2) "as well as the UPS box number and complete address of the UPS Store where it was supposed to be delivered"

Are you friggin serious? Each one of your packages, if shipped separately would have had a unique 1Z tracking number, for each package, to let you know where the three were at any given time.

By the looks of your post I have no idea where you were sending any one of them and where the world they were heading. I would your friend worked at a Williams-Sonoma distribution center? I'm surprised two of your packages made it to wherever you were shipping them in the first place...thank god you didn't use your GPS to try and drive them yourself.

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Michael79
Fairfax, US
May 17, 2010 7:09 pm EDT

That's why I only use FedEx. Less hassle and problems but they're not perfect too.

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10:02 am EDT
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UPS lousy shipping service

I have had several shipments misplaced, rerouted or just plain lost for a while! Fed EX is like the sunrising in the morning, UPS is like going to the casino and hoping the package makes it! What happened to the big Brown? They used to be real dependable, now when a vendor says they a shipping something UPS, I cringe! Get it together UPS, I'll be shipping FED EX or GASP... USPS

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5:24 pm EDT

UPS unsafe driving practice

This morning a ups driver pulled in front of me in a designated bike lane in Portland, OR. I had to come to a very hard stop and then go around the van to avoid hitting it. I followed the driver to it's next destination - a block away - and asked if she had seen me and why did she not stop. She said that I was the one who should have stopped for her. It's scary that UPS has drivers out there with this kind of attitude and below par skill level.

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Reviewer30354
,
Feb 17, 2016 1:09 pm EST

I was working inside my house and I hear and see a UPS truck flying down the street. We have had UPS trucks fly down the road before, but this UPS truck was going 45 miles on a 30 mph speed limit.

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cabodogg
, US
Oct 01, 2011 10:02 pm EDT

This morning a ups driver pulled in front of me in a designated bike lane in Portland, OR. I had to come to a very hard stop and then go around the van to avoid hitting it. I followed the driver to it's next destination - a block away - and asked if she had seen me and why did she not stop. She said that I was the one who should have stopped for her. It's scary that UPS has drivers out there with this kind of attitude and below par skill level.

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Tired of speeding large trucks
Memphis, US
Sep 17, 2013 11:19 pm EDT

At 6:48 pm [protected] Memphis, Tn = Riverdale @ WInchester Rd..a Big Brown UPS truck came balling out of a business lot across 3 lanes and a turn lane, CUT ME off almost causing me to rear end him because the light a block up ahead turned red. Speed limit on Riverdale is 45. I got behind him to get his truck# 113072, I wanted more so as we got to the expressway ramp, his foot hit the pedal and there he went while 2 lanes are merging...I tried to get where I could get a tag# but he was going over 70mph in a 55mph limit, I got up to 70 but he left me behind and I let him go for the cops sit all along 385 after a couple minutes, he was out of sight...that's how FAST he was going...a stop need to be put on these LARGE vehicles, they are causing accidents and taking lives in some situations!
Do UPS care?

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GregRoland
Portland, US
Jul 15, 2013 1:14 am EDT

I've seen these UPS driver's cut people right off of the road. They have no respect.

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Jennifer Alice Miller
Salem, US
Jul 14, 2013 8:54 pm EDT

There are about 7 UPS drivers in Salem, OR that are registered sex offenders. UPS will hire anyone they can.

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detwa1
Fort Wayne, US
Oct 02, 2011 1:09 am EDT

UPS drivers don't deserve respect if they can't drive. I am giving the original emailer the benefit of the doubt. Peter, your comments make no sense. No, I am not a bike rider either.

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2:04 pm EDT
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UPS unreasonable shipping times

I can't stand the inefficiencies and rigid shipping procedures of UPS. They're not customer service orientated at all. I live in a dense urban environment (Harlem-NYC) where packages can’t be left at my doorstep. I had a roommate who agreed to lookout for a package due on a Monday while I was at work. However, the apartment number was missing on a package, and I was able to see this "Exception" added to the online tracking page. It was within the hour of the Exception being added, so I called the Bronx shipping center real quick and tried giving them the apt. number so I could hopefully catch the driver while he was in the neighborhood. No dice...the SENDER has to alter the address. Fair enough, since this is probably to prevent fraudulent activity.

So I have the sender contact them immediately after calling, again, to hopefully catch the driver before it was too late. However, they were told that UPS "won't do same-day redelivery attempts" and that the package would be scheduled for tomorrow, even though the driver was still close by! They offered to hold it for pick-up, but it's a 119 lb. package so I simply couldn't do that.

I work a full time job, and tomorrow was no good since no one would be here. Complicating things even more, they refuse to give a time period any narrower than 9am to 7pm (all day), and they wouldn’t let me reschedule the package for Saturday delivery since it was sent out via UPS Ground, which only operates during weekdays.

I told them I wasn’t going to be home on Tuesday, but that Wednesday would be better. They said they'd have to make an attempt tomorrow regardless (Tuesday) and if no one is home, they'll try again Wednesday! But I'm sitting here TELLING you that no one will be there Tuesday. "I'm sorry sir, that's our policy."

So because of a missing apartment number, which could have been checked and corrected before it ever became a problem, I have to miss an entire day of work because they have such a huge window for delivery times. 9am to 7pm! And if you don’t schedule delivery times, why are there narrower window periods on your “sorry we missed you” slips?!

Here's a clue: why not try delivering packages when people are actually going to be HOME? Or at least offer that option for an additional fee?! And how about letting customers arrange for Saturday deliveries? Even if it’s for an additional fee, I’m sure this is better than having to miss a day of work. It’s infuriating.

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10:00 pm EDT

UPS avoid at all costs

On November 2, 2009 I received notice from Nike that my order was shipped UPS. I called UPS that evening to hold delivery until 13 NOV as I was away on military duty (unplanned departure after order was placed). I was told that could not be done but that three delivery attempts would be made and then the package held for five days so I could arrange delivery when I returned. OK, so the package could not be held for delivery and I would have to make arrangements on MON 16 NOV. On MON 09 NOV I received notification from Nike that the package was delivered Friday 06NOV, although UPS had said the package would not be left. I called UPS and arrangements were made for the package to be retrieved the next day so it wouldn't be sitting outside for a week, and arrangements for the package to be redelivered FRI 13 NOV as I was returning home that evening. I arrived home and there was no package, only a notice that a delivery attempt was made but the package could not be delivered as all of a sudden it required a signature. There was no date or time indicated for the next delivery attempt, so I signed the form and left it for the UPS delivery person. I arrived home MON 16 NOV afternoon and found another notice which stated that a delivery was attempted but a signature was required. I called UPS to ask why the package wasn't left as arrangements were agreed upon the previous week for the package to be left FRI 13 NOV (and a signature was provided on the delivery notice). I was informed that it was now driver discretion that signature was required upon delivery otherwise the package would not be left. That wasn't the case the previous week when the package was left although a call was placed to hold delivery, and the driver returned to retrieve the package which was still there so obviously if it wasn’t stolen after sitting outside for 72 hours a couple of hours wouldn’t endanger the package. Why all of a sudden a signature requirement at time of delivery? Once again there was no date or time indicated when the package would be redelivered, and the agent on the phone said it could be delivered any time the next day. So I'm supposed to sit at home all day waiting for delivery of a package which all of a sudden required a delivery signature? That’s worse service than COMCAST! Unfortunately I don't have the luxury of free time to sit around all day and wait for some sneakers, so I was told that after the delivery attempt on TUE 17 NOV I would have 5 days to pick up the package from UPS distribution center 30 miles away, because all of a sudden at the driver discretion a signature is required at delivery. Why there is all of a sudden a signature requirement by the driver, when there wasn't one on the original delivery after UPS was notified no one was home and was requested to hold the package? This is ridiculous. I informed Nike of the delivery problems which contacted UPS to request them to just leave the package, no driver discretion required. UPS said no, once the driver determines there is a signature requirement when delivered it cannot be lifted. A bit of a contradiction there, as the package was left (for 72 hours) during the original shipment without the signature requirement. So that was changed but common sense could not change it back. Not to mention UPS has been delivering packages here for 15+ years with driver discretion never invoking a signature requirement. I asked UPS for an explanation and all they say is “driver discretion.” More like driver idiocy, if you ask me.

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Moragi
Albuquerque, US
Feb 25, 2011 1:20 am EST
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I have had this same problem repeatedly. Sometimes the package is left without any problem. Sometimes the driver requires a signature and then refuses to leave the package after the signature is received. There was no date when the practice changed - each of the two options have happened intermittently over the past 14 years. Some drivers claim my area is unsafe, even though many packages have been left here with no problem at all - not one has ever been stolen. Nevertheless, some of them feel it's fine to require that I drive across town after dark (I work full time during the day) to a warehouse district where I have to negotiate a poorly lit parking lot and manhandle even large boxes back to my car without assistance. I am 61 years old, 4' 10" tall, and if they think the area where I live is unsafe, what do they think that warehouse district is? Ir I am supposed to take their word for it that that area is safe, why won't they take my word for it that my area is safe? I certainly don't feel safe out there by the UPS office, and I have refused to go back. (And BTW, Stealth Pilot, that refusal is a favor I'm doing UPS, because if I should fall or get mugged out there in the dark, where I would not ordinarily be, just because a driver wouldn't leave a package worth maybe $20 total on my front porch, UPS would certainly be liable for any injury I suffered.)

I cannot accept that a UPS driver has any legal right to countermand both the shipper's and my stated requests about the delivery of my package, which is my personal property. I know my home and my neighborhood far better than any of them do. Some UPS drivers in Albuquerque, IMHO, are using this poorly defined "driver's discretion" policy maliciously. If they are not going to leave the package anyway, why bother to request a signature two days in a row? It's become a form of harassment.

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concerned citizen still
Troy, US
Jan 16, 2011 5:28 pm EST

A sex offender is a UPS driver

Mike Fechter is a sex offender who is still allowed to work at UPS as a driver. Beware of him! I don't know how he is able to still work there after the crime he committed!

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5:20 pm EDT

UPS ups driver was very courteous and left my package on my front porch

I have a delivery man that delivers my packages in front of my garage. My front porch is up steps to the right of the garage. I wish he would deliver my packages to the front porch. My driveway is on a hill therefore if you do not know the package is in front of the garage you may not see it until it is too late. Also, when he delivered my package to my garage, he didn't even ring the doorbell to let me know that a package had arrived. The doorbell is by the garage! I had a package delivered yesterday and a different UPS driver was very courteous and left my packageS on my front porch!

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Tarheelgal7
Sylva, US
Apr 26, 2010 9:50 pm EDT

I work for UPS, just wanted to let you know, due to production the Big Wigs of UPS decided several Years ago to take pkg's to the nearest door and leave. Company also tell drivers that they do not have to knock. Again a whole 2 seconds towards production. That is if they just knock. Some people like small talk so it can hold a driver 2-3 min. At the end of the day it adds up. Not that I agree with it but this is how drivers are trained to the least amount of time at each stop. If you call you UPS center or stop by and explain your situation they will inform your reegular driver to start leaving them at the door that you want. Like I said, not that I agree with how everything is ran. But Corprate America only cares about time and money. But they will work with you if you call or go by the center. If that is out of the way, leave a nice note for the driver and he will work with you. The drivers I work with are really good about working with the customer. If they dont work with you file a complaint.

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6:43 pm EDT
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UPS horrible delivery service

UPS continually, almost every other package says they can't find my house (which has been here for over 50 yrs) and then when you call to find out the problem you are told you can't call the local center, but they'll have somone contact you which is a 50/50 shot that will happen. Then who knows how many days later your package arrives and I guess they figure if they finally get you, your package it's ok. Well it's not ok and I for one will be and specific any package I have delivered in the future not be delivered via UPS. Hopefully they don't actually rely on customers to stay in business as they have absolutely no customer service!

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William Webb
, US
Apr 28, 2021 3:21 pm EDT

Totally agreed

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missy
Chicago, US
Mar 18, 2009 1:45 pm EDT

UPS is the worst delivery service out there. I had a guaranteed delivery date for a package which was to be delivered to my work place located in a mall and residential building. I looked at the tracking information and it said they had already tried to deliver but there was no apartment number they didn't even question that there are businesses in the building. I called a half hour after they attempted delivery and they refused to redeliver that day! The driver was probably still in the street. It was only 12:30 and they deliver until 7pm. I work at a gallery that specifically will not use UPS for this reason. We have had the same issue with several clients and UPS is never helpful or do they go out their way to resolve a customer service issue. We will pay more for other delivery services that will actually get the packages delivery on time no exceptions. Hopefully they put UPS out of business. WE never recommend their services to anyone and I would advise the same to everyone else.

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scooby111
rihetta, US
Apr 04, 2011 5:38 pm EDT

2 words. The Worst!

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tigersharkdude
Old Hickory, US
Sep 14, 2009 6:21 pm EDT

ups sucks, i will from now on use fed ex

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8:16 pm EDT
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UPS customer service

I tried to send this email. I will be calling again tomorrow:

To Whom it May Concern:

I sincerely hope this email doesn't fall through the cracks or gets ignored. Yesterday I received my final notice for a package to be sent to my house. I called the number on the back and followed the instructions on how to set it up so that I could pick it up at the hub here in Austin on Tuscany. I took the time off work and went in this morning. I was told by the service rep that they did not have my package there. She said that somehow it got on a truck, but she didn't know which truck it went on. She gave me a manager's number to call and that was it. No "sorry for your inconvenience" for basically driving all the way out there for nothing. She did give me a hopeful time estimate and a number of a manager to call. As I had a lot of things to do that day, this really was an inconvenience. Well, the time for my package to arrive came and no package. I waited another hour as I worked from home. Nothing. I called the number. The manager, Locke, was short with me and impatient. She said it's on a truck and I'll receive the package later on tonight. Seeing as I have classes after work, this would again be a very big inconvenience to me. She spoke to me like it was somehow my fault for having a day job and not being there to pick up the package. When I told her that I called the number and followed the instructions for me to be able to pick it up and that I had five days to pick up the package, she said that I was wrong and that they would have just shipped it back if I wasn't there to get it the third time. I wondered why the instructions were different from the 800 number on the slip than what she was giving me. She spoke to me like I was a child and once again, I didn't get any apology for the inconvenience. I hung up the call feeling that she didn't care that my package was put on a truck at all and that it was no big deal when it was to me. It greatly concerned me that my package would have been shipped back simply because I had the audacity to work a day job in an office.

Wanting to find out if it would be shipped back and to file some complaint about the customer service I received, I called the 800 number. It was there that for the first time, I actually got an apology for what I was going through. They took down the name and number and told me that they would check in on Locke at the Austin UPS Hub and do some research into it. They also told me that according to their records, my package was there at the hub. I decided to go there as I didn't want to have to be late for work tomorrow picking up a package that I should have already been able to pick up today.

I arrived there and was told to wait while they got the manager. She came out and was immediately defensive. She said, rudely, that she already told me that my package was on a truck and I would be getting it around 6pm tonight. I told her that I spoke to the 800 number and they said it was here. She said that since they were in a different city and she's here, she would know better than them. She said that the guy loading the truck didn't know what third attempt means. Instead of taking this as an opportunity to offer to train this person so this mistake doesn't happen again, she again makes me feel like I'm the idiot. Funny, because I thought I was the customer. Again, even when admitting that they made the mistake, she still didn't offer any sort of apology and acted like I was both stupid and an annoyance more than anything else. You know, a lot can be tolerated with a simple apology and an acknowledgment that the customer has been inconvenienced. I wasn't even remotely extended this courtesy at all. Instead she acted harassed that she even had to speak to me. I told her that not one time until I complained to the 800 number of what happened that I didn't get any apology for my inconvenience. She didn't blink, didn't seem to care and was just defensive. I don't think saying sorry when you already know you did something wrong is too much to ask, do you?

I don't know if this complaint will make a difference, but I do know that you have officially lost a customer. There is no excuse to make a customer feel like an idiot or stupid, especially when you were the ones to make the repeated errors in this situation. I would like this complaint to be escalated if possible seeing as how I never got contacted back for further questions from my call.

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lorddick
, Vatican City
Jan 16, 2015 8:24 am EST

how about when you order something make sure your home to receive your ### their just doing their job. if you have a problem with it get your ### off the chair and go buy your ### or order it n have ot shipped to the store. its a pain in thr ### when they make more than one attempt and ypur ### aomt home so if you noticed that you never get your packages on time know that they ups drovers know your home schedule soif your ### aint their your getting sheeted REMEMBER your package rlly isnt yours altho you pay for it. its actually the drovers package whos delivering it if he feelongs like leavinf it trust me he will if they dnt like you or know your never around good luck recieveing your package ;) hope that was helpful for you

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Home/res
Bronx, US
Jun 24, 2014 6:25 pm EDT

UPS drivers from brush ave are the worse EVER! You will be home tracking your package and it will say " customer not available " . It's either they don't know how to ring the door bell or don't even show up, because sometimes they don't even leave a slip that they were the! It's very ridiculous and the interesting thing about it is UPS supervisor / management are not doing anything about it! I'm reading the reviews for this particular location and it's very bad. I just wish amazon will just go ahead and use a different shipping company like USPS and probably when UPS see there's a drop in business they will correct and make things better

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bigguy436
Lewiston, US
Apr 25, 2014 6:40 pm EDT

Just realized the ups delivery driver dropped off a $1300 receiver at the wrong side of the house...Never attempted to contact anyone..Just dropped it and left..

When I left for work in the am. The delivery confirmation said it was still out state...luckly I looked again on line when I got home and saw it was delivered...its Friday and probably wouldn't have looked until Monday..

The way I see it is the drivers and local warehouse staff aren't accountable to anyone...they do as they please and the hell with you...Its a shame...

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bedfordparkblvdguy
Bronx, US
Jan 28, 2010 8:08 pm EST

Why is UPS so afraid to answer the phone? Could it be that, back on 9 Decmeber 2009, the driver associated with my UPS store, 545 Brush Avenue, Bronx, NY [protected]) stole my merchandise and permitted someone other than myself to take delivery of it?

Could it be that they routinely have their drivers' record fraudulent entries that reflect that a package was undeliverable?

Could it be that supervisors at the Brush Avenue location permit drivers to drive company trucks with passengers (girlfriends) inside during route times?

Why has Mr. Ronald McMillan refused to take action and simply pass off complaints about the customer care of the company that pays him a salary?

Should the American people continue to justify the sub-standard actions of a Mr. Ronald McMillan?

I say: NO

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MJH7890
Devens, US
May 10, 2011 4:52 pm EDT
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So, I had scheduled a pickup yesterday. This morning, the packages were still there. No big deal. I call UPS to see what the deal is, and im told someone will get back to me. Well, the woman who called me back started by telling me that I didnt do the end of the day report by the time he had come at 3:45, and no one was at my desk. Well, considering I work until 3, your right, I wasnt here. However, I also have the end of day slip printed out, and had it on top of the packages for when he came. I have the time that was printed out also. When I told her this she proceeded to say "well, I have his time stamp right here that he went into the office and there were no packages"...man, he must be blind if thats the case because there are 6 giant tubes with labels on them right in front of my desk. So, he's lying and she has an attitude problem. She kept getting nastier and nastier until the end of the conversation where she said "well, he'll be there today, try to be at your desk"...wow. I dont even know how else to respond to that. How about your driver does his job correctly and you get some better customer service reps because that is completely unacceptable.

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LynnMR
Airdrie, CA
Aug 04, 2011 5:18 pm EDT

I ordered a birthday gift for my boyfriend online and the company only ships through UPS to Canada. They tried delivering it on the day promised, then advised me of the 75.15$ after the fact. I was not home during delivery time and asked to pick up the package. They said they would call me within 1 hour to let me know if i could pick it up on the same day. I did not receive a call so i called back. They said it was all ready for me to pick it up. I came in from out of town taking time off work to pick it up and they didn't know where the package was. They interuppted me, refused to allow me to explain because "they couldn't do anything and I needed to call the 1-800#". I called and they said that i was mis-informed, it is not ready for pick up but due to my inconvenice they would try to get it to the warehouse same day and someone would call me before 7 PM. No one called. The tracking web page was updated to reflect that I committed to picking up the package same day and i could pick it up after 8:30 PM. The warehouse closed at 7 PM. I called back quoting the reference number for my complaint and they said nothing could be done for my inconvenience. I asked to be put through to a manager and I was put on hold for 20 minutes. I disconnected, called back, asked to be put through to a manager and they said there was no manager but i could talk to the support center. The support center said they couldn't do anything, not even file a complaint against anyone as they had no record of who i talked to.

I cannot get my package on time due to the horrible service I receieved and my birthday present to my boyfriend is late. I missed time from work causing me unpaid hours at work. I had to drive from out of town causing me extra time and money in gas. I will still be paying the ridiculous 75.00 for the customs charges.

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PMDMAM
Belleville, US
Nov 17, 2011 10:40 pm EST
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UPS in all of this new age technology and advance global business practice UPS still falls behind the rest in the area of customer service. We work for a Property Management Office located inside of the actual building. It is not a make-shift office it is a real business. However UPS will not recognize the office as a business because although our address says Management Office we are located inside of a residential building. When I contacted UPS to ask if they would consider us a true commercial business (as we are) they flat out denied saying it was nothing they could do. However, the representative kept asking about opening an account with them. Now why would we want to open an account if we cannot get our business packages and deliveries before 7 or 9 pm on a normal business day, although our office hours are clearly posted. No thank UFUS...how about we stick with Fed-Ex because they are smart enough to be a consumer oriented business who obviously appreciates the accounts of our 200+ (albeit small to them) locations. I can see why and how Fed-Ex became so popular for businesses - they deliver to businesses during business hours. Now we must tell our contractors and vendors to find other means of delivering their goods to us as well. STUPID, STUPID- We have had enough!

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blcollins3
Las Vegas, US
Oct 27, 2012 1:52 pm EDT

Ups customer service was to call back in 1 1/2 hours, no call back, called customer service back and requested some local assistance and was routed to an operator in Guatamala City in Central America. This is the kind of run around that could be expected from any scam service.

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642ranch
Wellington, US
Sep 08, 2011 8:52 pm EDT
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MIssed getting my package by fifteen mintues. Did not know that I would have to sign for it. Called customer service (that was a mistake). I asked if they could route me to the distribution center to get the trucks number. They said that they could not do this (even though they did it just last April when they screwed up my wife's dance costume delivery). So rude. Gave me the speech that they can only make one attempt a day. Told them I work in the daytime and that they could take the package to the where I work. That is an extra charge. really. UPS sucks. They have gotten so big that they do not care. Love my local post office. They call me when I have a package and I can just go there and get it. Wow I live in a town of 8, 000 and UPS can't find me or better yet won't help me find the truck with my package.

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MJH7890
Devens, US
May 10, 2011 6:52 pm EDT
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The supervisor didnt, the rep i was speaking to hung up on me when i asked for her superior.

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UPS nothing, but problems

I had ordered a nutritional supplement from a company and UPS was to deliver it. When I placed the order on a Monday, I did give them my correct address so they knew where to deliver it to. It was to be delivered the next day. On Wednesday, UPS called me and they were in a previous town that I had lived in 2 years ago. I gave him my correct address and it was to be delivered the next day. I get home and there is a note saying they could not leave it because someone had to sign for it. I called UPS because the time that they had checked from 1-3 when they would re-deliver was not good because I would be at work. She said that I could not have a specific time even though there were times that could be checked on the slip. I work Monday through Friday and don't get home until 6pm. So, after working all day, I get to go drive an extra hour to pick up my son's nutritional supplements because they can not deliver it to me. I will check with the company and see if Fedex can deliver it or I will go pick it up myself. UPS is a JOKE!

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Tarheelgal7
Sylva, US
Apr 26, 2010 10:01 pm EDT

I can see where your frustrated. But just wanted to give you a little heads up for furture orders not matter who delivers them. UPS and FedEx driver have drawn up routes. Each driver has their own area. They are told how each area should be ran for the best production. This is for days that the driver is so busy that they is hardly nough time in the day to get all the stops delivered. So if you need a pkg 3 hrs after they left that certain area it is impossible for the driver to back track. If the driver is extremely heavy then he will be running behind and he will be later than the time he usually comes by. Everyday they have different stops and different amount of stops. This makes it very hard to narrow a time down. They dont try because of the possible failure to make it at the time. the best thing to do when ordering anthing to be delivered especially if time sensitve is to ask the Shipper (Company you are ordering from) if all pkgs are Signature Required. If it is a option then ask them to make sure it is not signature required. If it is a Signature Required it mean the shipper has had a lot of damaged pkgs go through the UPS system or their products are stolen often, or if there is a certain age limit by law that can purchase the item. For example any alchohol has to be signed for. If Signature Required it is best to have sent to work address or somewhere someone close to you can sign for you. I know things like that are very frustrating but just some tips that might help in the furture.

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UPS somewhere a village of idiots has gone missing... and they are wearing ups uniforms

Below you can see the days and most of the incidents written out to the customer service department via e-mail. The most recent was to a second level of their customer service department and I wanted to write this person's supervisor and suggest that her evaluation include the phrase "Maryann P. is a shinning example of "you can't fix stupid." She has lower reading comprehension skills than Special Olympics kids I coached!

In the e-mail string I enumerated the issues with UPS and calling their 800# as well as the "UPS Customer Center" that "is not there to answer calls from customers." What a statement! Though at least when I did call they did not seem offended that I had their #. Total phone calls was about 12, including the one on the first Friday where it took over an hour for the 800 # (since the customer center does not have a listed ph#) to figure out where 8200 was actually located. The last attempt to deliver (AFTER a 07:16 phone call from the "customer center" when I reiterated that I had no interest in accepting any packages from UPS) the driver left ANOTHER tag and tore the note I left stating I would no longer accept UPS deliveries...he three it on the ground next to the door. Of course, it can't be their fault that they don't follow their own directions on the tags they leave!

From:
To: customer.[protected]@ups.com
Subject: RE: General / General [Request: [protected]]
Date: Thu, 8 Apr 2010 19:08:09 +0000

What part of anything that I wrote and called and stated before has not been clear?

--------------------------------------------------------------------------------
From: customer.[protected]@ups.com
To:
Date: Thu, 8 Apr 2010 15:04:17 -0400
Subject: General / General [Request: [protected]]

Subject
General / General

Response (Maryann P.) 04/08/2010 03:04 PM
Dear Cindy,

Thank you for your response. I contacted your local Package Center and spoke with Brendan. He stated he spoke with you previously about this package. Unfortunately, the driver cannot leave the package due to its size and value. Your package will be returned to the shipper unless you want to pick it up at the center. Please let me know if you want to pick it up and I will notify Brendan. I apologize I was unable to assist you further with this issue.

Please contact us if you need any additional assistance.

Mary Ann P.
UPS Customer Service
UPS now has a new app that lets you Track, Ship, Find Locations and obtain rate quotes directly from your smartphone. Go to m.ups.com or visit ups.com to learn about Apple and BlackBerry device-specific applications.
Customer (Cindy Hill) 04/08/2010 02:05 PM
Ma'am, ?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /
Unless you can have someone personally call me, give me their name and # and hand deliver the package to me tonight when I get home from my appt. (at or around 9p.m.), then I don't know how you expect this to happen since you will just send it back to the people that have already lied to me blatantly.

I am roundly offended at the "third attempt" phrase as it implies I have not been cooperative with the delivery process, when I actually have followed it, only to have your organization, and specifically the driver NOT follow the directions on the paperwork that the driver left on my door.

In addition to the driver NOT following the instructions on the tags (all signed BTW) which HE put on my door, the driver would have been told yesterday that there was no way in which I was going to hang out at home all day.

Thus, bringing a package which he refuses to leave in exchange for the tag that states "Signature Required" (1st choice of those) and that gives directives on the reverse stating that the recipient can either be present, OR sign the bottom (where it has a sign and print area) and the driver will leave the item, but the driver refuses to leave the item, is a confirmation of a lack of judgement and sanity.

Apparently the derth of communication in your organization continues rampantly because in addition to, delivering other packages but not the one for which a signed tag is on the door nor leaving any explanation, NOT delivering on the days that I have voice mail confirmation of from the dispatch, leaving additional tags with THE EXACT SAME DIRECTIVE TO SIGN AND LEAVE ON THE DOOR FOR THE DRIVER, not delivering in an evening when he has specified he would and I have agreed I would be home...and I stayed on
the first floor of my home for 3.5 hours to ensure I did not miss the door knock.

This morning 8APR10 at aprox. 0730 EST the local UPS office called me about this package anD I told them, as I have instructed the merchants that were going to ship to me via UPS, I NO LONGER RECOGNIZE UPS AS A VALID DELIVERY SERVICE AND WILL NOT ORDER NOR ACCEPT PACKAGES VIA THEM. The caller clarified and confirmed with me that meant that the package could go back to the merchant as I would not take a day off from work because UPS can't pull their heads out of their fourth points of contact. The
merchants and factories which had a package already in the UPS system recalled them and I iwll receive them happily via FedEx, regular mail or trucking company. Those that had not yet shipped, either chose another delivery

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From: customer.[protected]@ups.com
To:
Date: Thu, 8 Apr 2010 12:35:10 -0400
Subject: General / General [Request: [protected]]

UPS Customer Support

SUBJECT
General / General

RESPONSE (MARYANN P.) 04/08/2010 12:35 PM
Dear,

Thank you for your response. Your e-mail was forwarded to me by Canoe M. for assistance. I can certainly understand your frustration and concern. Our records indicate the driver made a third attempt to deliver your package today, 04/08/10, at 9:42 A.M. I am sorry for the numerous delivery problems you have experienced with this shipment. Please let me know how I can assist you with this package.

Please contact us if you need any additional assistance.

Mary Ann P.
UPS Customer Service

CUSTOMER () 04/07/2010 10:45 PM
Hello,
I had another item already ordered and enroute via UPS. I have called the merchant, explained the entire below issue, and they are recalling the package so that it can be sent by a more responsible, honest, and communicative delivery driver.

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From:
To: customer.[protected]@ups.com
Subject: RE: General / General [Request: [protected]]
Date: Thu, 8 Apr 2010 01:52:39 +0000

1Z8V730W0314387773

UPDATE - So, Friday when I couldn't spend longer than the two hours in traffic and on the phone with the 800# to find the place, I requested that it be delivered instead and got a phone message from a man (I still have it in my voice mail) that the package would be delievered on Monday.

Monday: The deleivery driver left another UPS package, but no explanation why the first package was not left and did not take the signed ticket.

Tuesday: I called again during the day (and left the tag on the door), the lady told me that it would be delivered Wednesday, that she could not give me even a reasonable guess as to the time of delivery, but confirmed that i did not need to be present as I had signed the tag.

Wednesday: At 1205 the driver came by and left ANOTHER TAG on the door above the one that i had left attached to the screen door handle. I came home, saw the second tag in addition to the remaining first tag and called the 800#. I was told that the driver was uncomfortable leaving the package because it was an LCD screen. I called the service center itself at 1240. I was told it could then be delivered on Thursday. I said, no I was not going to wait around all day without any clue as to when they would
appear. The lady put me on hold and came back, she stated that the driver would deliver it Wednesday night after 5:30 (1730), but no end time.

2100 Wednesday night: I call the 800#, and am told they could be delivering up to 2200 (10:00 p.m.) so I ask that he contact the delivery center and find out if the driver is enroute. I become livid because he is stating that they are going to deliver it THURSDAY! I call the delivery center, THE DRIVERS ALL ARE IN BY 1900 (7:00 P.M.), so it is NOT going to be delivered tonight, no, it is supposedly going to be delivered on Thursday, sometime, who knows when, but since THE DRIVER IS DECIDING NOT TO LEAVE
THE PACKAGE NOR DELIVER IT WHEN I AM HOME WAITING FOR THREE AND A HALF HOURS, there is no logical reason for me to believe that the package will actually be delivered.

I know that another delivery is coming between 0700 and 1100 and that the driver is going to call me 40 minutes prior so I can still go to work. I did inform the delivery center person Wednesday evening that since this driver or the lady that I spoke with lied about delivering tonight while I was home, he should hope and pray that I am NOT home, because HE will be the one that I hold accountable for the lie.

I am contacting the merchant again and strongly suggesting (I have bought computer items from them on at least a few occasions) that they change delivery organizations. Not because the driver is uncomfortable leaving what he feels is likely to be taken illegally once left, but because there is inadequate communication, complete lack of respect for the time of the person receiving the package, etc. etc. etc. Either way, any additional items coming to me, will have to come by any other delivery means than
UPS (The Fed Ex driver missed me one day, and when I called within the hour he came back by at the time that he told dispatch that he would. That kind of service I greatly appreciated).

------------------------------------------------------------------------------------------------------------------------------------------------------------From: customer.[protected]@ups.com
To:
Date: Tue, 6 Apr 2010 22:17:22 -0400
Subject: General / General [Request: [protected]]

UPS Customer Support

SUBJECT
General / General

RESPONSE (CANOE M.) 04/06/2010 10:17 PM
Dear Cindy,

Thank you for your inquiry. Unfortunately, I am unable to help you without a tracking number. Please provide a UPS tracking number or a designated shipper reference number for this shipment. UPS tracking numbers are either 11 or 18 digits long, and 18-digit tracking numbers begin with '1Z'. This unique number allows us to provide you with specific delivery information.

I am sorry you have experienced problems with this shipment. I sincerely hope that you will not let this unfortunate and rare situation determine your choice for future shipping needs. Please allow us the opportunity to re-establish your confidence and trust in our service and company.

Please contact us if you need any additional assistance.

Canoe M.
UPS Customer Service

CUSTOMER (UPS E-MAIL COMMUNICATIONS) 04/06/2010 12:50 AM
Your Name:
Your E-mail Address:
Support Category: General
Support Topic: General
Are you the ...:

Country: United States
What is your question or comment? Door tag for 1st del. attempt (no prior notice).So tried pick up after work, D.C. rush hour. UPS @ 8200, north of 7405...north of 8320? Dumb. GPS thinks 7405 is 8200. UPS 800# approx. an hour. Said UPS fac. customer service center does not take customer calls. Oxy ###. I had no more time! So, set up for redelivery for Mon. 5 APR, original 2nd attempt date, left tag on door, tag still there after work, different package in door. Today last day. Down with UPS. Called told merchant.

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Ih8UPS
, US
Feb 16, 2017 8:46 am EST

So, the UPS driver zipped right past my residence at 7:15pm last evening, but he reported a package delivered to me at 7:17pm. I'm not sure how he managed that. Teleportation? Baffled by this extraordinary feat, I talked to UPS Customer Service department shortly thereafter. But because I contacted them "after 7pm" they couldn't/wouldn't help me. "After 7pm" missing packages magically become the responsibility of the shipper. How does that make sense? The driver drives past after 7pm, doesn't stop, doesn't deliver the package but certifies it delivered, and it's magically the shippers fault 1, 500 miles away? This is the THIRD time in four months that this UPS distribution center delivered a shipment addressed to me to someone else. UPDATE: Just got off the Customer Service line a minute ago. Miracle of miracles, they say they have located the package containing my Bose headphones and said they're picking them up this morning and delivering to my address for real this time. I wonder where they were...probably in someone's car at the UPS center.

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scooby111
rihetta, US
Apr 04, 2011 5:37 pm EDT

Worst delivery service EVER! Why wouldn't u attempt to delivery my package w/ or w/o an apt. on the package. Buildings have bells and names on it for several reasons; but what do you expect from dumb people disguised!

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UPS deceptive business practices

Unfortunately, the only shipping option for several oversized items ordered from a farm store was UPS. Since UPS delivers after 5pm at my residence, I surmized that there would likely be a small risk of delivery difficulties. I obviously underestimated the situation to a vast degree. Unique to these items, UPS refuses to deliver them at the normal scheduled delivery time for the area and insists they be delivered between 9am-12pm. Much to my chagrin I'm not independantly wealthy and must work, so daytime delivery is not going to happen especially since UPS is requiring a signature for these items. There is "allegedly" the option to change the delivery day online, but interestingly each time a patron tries to select that particular option, the UPS website yields a pop-up indicating that "selection is not available at this time". It doesn't make a difference what time the patrion attempts the online change; 6pm-1am, 4am-5pm, I've tried it all and at anypoint during the day the same pop-up rears it's ugly head. Of course you can call UPS to change delivery schedule, but of particular interest is the fact that the fee to do so via phone-in is costs more than if the change is performed online. To validate my hypothesis that a scam was afoot, I called UPS to inform them of the online issues with the "change delivery" option. Initially they vehemently denied there was a problem, since they obviously "had no problem getting into the system and changing delivery day options" from their system. At my insistance that they try to access their own website externally like the "average joe", they found much to their "surprise" that they couldn't access that particular option online either. Website malfunction, or purposeful deception to increase monetary gain? You decide. To add insult to injury, UPS call center reps indicated there is no way to change package delivery to Saturday, although that option is clearly stated in the terms on the website with the fee for doing so specified.

Needless to say, the items ordered will be going back to the original supplier due to failure to obtain the delivery signature that UPS requires. I also have informed the supplier that I will not be ordering from them again until they provide another shipping option... I'll be [protected]@mned if I use UPS anymore.

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UPS perfect example that ups and crawford insurance are committing consumer fraud

After selling an expensive item that I purchased insurance on with UPS and shipped item thur UPS (tracking # 1Z610X754219780041). When buyer received item it was destroyed, buyer returned item to me in original packaging and inside of original box and put box inside of another, after recieving item back I contacted UPS and was refused by UPS to have the item investigated. After numerious phone calls for 2 weeks and 3 attempts of sending pictures of the damaged item and packaging to UPS's insurance (Crawford) I was told by UPS and Crawford (UPS Insurance) that the bubble wrap I used has small bubbles and I should of used large bubbles and the claim was denied. I have been shipping thru UPS for about 10 years now and I check the UPS online requirements quite frenqently espacailly when sending expensive items like I did in this case. UPS online packing requirements says nothing about when to use what size bubble wrap. It has been one excuse after another from UPS and crawford Insurance not to honor the claim for the insurance they sold me..This is a perfect example that UPS and Crawford insurance are committing consumer fraud..

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Dawson Hale
, US
Feb 02, 2017 5:20 pm EST

Similar but different situation. They've (Crawford) has made me jump through countless hoops. UPS Corporate Security Consultants requested proof a check was cashed. After providing the evidence on January 2017, they noted the check was cashed after being asked about it. Check was cashed back in November 2016. Security Consultants stopped talking to me after they got caught in that mix up. Now I have to sue the Franchise which was who sold me the Declared Value addition to get my computer replaced. They even made up some story about me "Fixing a computer for a friend." It was a brand new computer, nothing was to be fixed.

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DeepPurpleTulips
, TW
Jun 02, 2011 4:48 am EDT

UPS is the WORST air courier I have ever used. UPS has serious problems in their internation systems and employees (especially in India and China). They don't investigate or find the mistakes they made first. They only know how to annoy their customers by jeopardizing the relaiontion and reputation between the receiver and the sender. Even though the one size (receiver) has already paid the payments, UPS still sent the bill to the other side (sender) to pay the payments. They don't listen to customers' explanation or watch the proofs. They just want to double charges the bill. Fortunately, after long bothering process, my India customer decided to cancel their UPS account. However, cancelled the account doesn't mean the annoying joke can be ended. UPS still do the stupid job to call the sender to say the bad words about the receiver, and reqeust the sender to pay the same bill again.

If UPS' business drops tremendously, don't be surprise! Their poor and unprofessional services shall lose a lots of customers for sure!

DON'T USE UPS ANYMORE!

~from My honest and helpful advice to everyone~

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parlor
Sunnyvale, US
Jul 08, 2010 4:54 pm EDT
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What I suggest that you do, is to keep on houding Crawford. If they do not pay your claim, contact U.P.S. Headquarters and get to their LEGAL dept.
It will yake a awhile, but let them know you PAID for Insurance and you will not accept a Deined claim. I hope you have Kept E-mails dates, name and time of everything. If not start doing it now, and write down every number you call and the tiime on + off the call Person talked to etc. Write EVERYTHING.
If it all fails. Go to the Insurance commisiolner in your state.
I sure hope this helps !
Good luck it will work for you!

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UPS dishonest delivery practices

UPS... is unreliable... I have been working on the delivery of my 3 day select package, which should have reached me on Thurday. By Friday, I gave UPS a call because I had not received mypackcage. I was told that there was an adjustment that had to made on weight charges, back to the sender. Apparently there was a discrepency in regards to charges. This was not discovered upon at drop off, nor was it discovered during the 3 days during transit.

I contacted customer service, three times on Friday evening before the hours of 7pm and was told that showed it was out for delivery and I could receive it until 8 pm... Waited for my package, it never arrived. I contacted a supervisor who was only able to tell me that they wer already gone r the day.. and that will have to wait until Monday to obtain infomation on my package.

Bottom line, customer service only provides you with the information that is provided on the website. They have no means of contacting the driver. Unlike FEDEX.. there is nowhere to pick up your package after hours. I have been waiting on this packcage all week. It was a part for my dismantled SUV... which is sitting in the mechnics shop dismantled since the previous week... Very important, that I receive this package, because I am being charged.

I would never rely on this delivery service.. Simply, reckless, unaccountable and unable to provide satifactory customer service. You would think that a mistake was made, perhaps they would offer to delivery on Saturday.. NO chance.. "those packages are reserved for airport deliveries only"

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cschene
Phoenix, US
Mar 17, 2015 7:55 pm EDT

I ordered a copy of my birth certificate and a signature is required. We were here all day on Monday and they said they came here but no one was home: Absolutely not true! They did not even leave a note.

The second attempted delivery both my wife and I were here and they claimed to have tried at 2:54 PM but no one was home. They left a note but did not ring our very loud bell and both of us were here,

I the contacted their customer service and they said I would receive a call back in an hour, did not happen. It has been three hours since I contacted them.

Very dishonest company with bad customer service,

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UPS stealing

I ordered a &479.99 Sprint phone on 3-23-10 and it was shipped UPS 2 day air, scheduled to be delivered on 3-25-10. About 2:15pm on 3-25-10, the UPS driver stopped in front of my neighbors house across the street. I then went to my front door to wait for him to come to my door. The driver put packages on my neighbors door step, then got into his truck and drove off very fast, stopping at the house 2 doors up. I ran after the truck in my shorts and t-shirt yelling for him to come back. He then backed in front of my house stating that my phone was not on his truck. I stated, how did you know it was a phone, he then started saying my package. I got very upset then and told him not to leave until I contacted 800# UPS. He got on the phone and told them that my package was never put onto his truck. Now the UPS sytem showed my package scanned into the warehouse the night before then scanned onto the UPS truck a 6:23am 3-25-10. It took me to go to the UPS warehouse in Landover to speak to a supervisor about this issue. She informed me that my package scanned into the Landover UPS location and onto the truck but never scanned off. I contacted Sprint once I receive my replacement phone and I was informed that the stolen phone was activated on 3-31-10 about 7am. How stupid can they be to activate a stolen phone that can be traced. I was also told by a worker in a sprint store in my area that alot of their stores phone orders never show's up coming from the UPS Landover warehouse. UPS Landover warehouse are under investigation from UPS and Sprint.

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UPS ups store # 1511 sucks

Ups store # 1511
1799 w fifth ave
Columbus, oh [protected]
Phone: [protected]
Fax: [protected]

I'm in columbus, ohio.

On 3/23/10, I visited the ups store #1511 on 5th ave.

I had a package to ship, and I wanted to insure it for $600. So this amanda person (Owner's daughter) charged me around $15 for insurance of $600. So the total came out $165.47 (Shipping alone costs $150)
I filled out the custom form. This amanda and her brother checked the form and said it's ok.

However, when I looked at the copy of this form at home, I found something fishy. First, it's a usps custom form... According to the clerks, I thought it was a joint ups-usps thing... Moreover, the "insured amount" was blank! — usps clerks always fill the damn "insured amount" for you!

3/24 morning, I went to the store again. This time, the ups store owner jim (Older guy) was there. Hours later, he called me and said my package was not insured although I paid for the insurance, because his daughter did not put it in and did not find the blank!

I'm furious. What if my package is lost? It's $600!
Jim also said it's a usps package, so he had nothing to do with it... Oh my god! I cannot believe he can be this un-responsible!
Jim said he could refund me the $15 and said "if you want take $15, take it; if not, just xxxxxx" (I didn't hear the xxxxxx very well). You think jim is a nice person, right? No! He is just trying to get out of the responsibility of my $600 worth of package!

Later I find out that was just a usps priority package!
[censored]! It's way more expensive than usps could charge!
Ups store # 1511 sucks!

I don't understand why this amanda (In ups uniform, looking like a professional - fooled me, at least) is so incompetent - she either doesn't know what she is doing, or she just simply doesn't care.
I dont' understand why this jim, the owner, could be such a rude person.

It's a utterly bad experience dealing with ups.

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UPS they lost my package!

On Feb.23 I asked for a scheduled pickup through ups.com. It was a package that was supposed to be picked up from a hotel in Orlando, FL and sent to Miami. The guaranteed delivery date was Feb24.Tracking the package on the 25th, I could see that it hadnt been delivered, so I called ups. The agent scheduled another pickup and said that I shouldnt worry, that I'd get my package on the following day. It is now March18, and ups lost my package.Ive spent over US$100 on the phone with UPS, since I'm calling from brazil and they said that with the tracking number I have they cannot see where the package is and that they are deeply sorry but cannot do anything else.They've contacted the pickup location themselves and got a confirmation that a UPS driver did get the package. I have people waiting on the package and this has been a really uncomfortable situation for me, having people call me everyday wanting to know where the package is.
Some UPS agents say that they see a request for a pickup in brazil, which is wrong. When i called to ask for the pickup I confirmed the pickup location address and i have a print screen document confirming that.
I have print screens confirming my order, package type, guaranteed delivery date and everything else.

Please help me...i cant just let UPS say that they lost it and thats it!
My email is r.[protected]@uol.com.br

Thank you!

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UPS ups boxes always opened & retaped

For four years now, almost every package delivered by UPS to my house has been bent, crushed, opened, and retaped. I complained to the company about this after about 20 packages and my next delivery from them was completely bent, open at all seams, and not retaped.

UPS = bad service
UPS = bad delivery
UPS = opened, damaged, retaped boxes
UPS - a bunch of thugs in brown uniforms?

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UPS wrong destination

I orderd a package and after waiting longer than the expected date, I decided to check the status. UPS delivered the package but just dropped it in front of someone's door. Wrong address apparently. Reading is FUNDAMENTAL. The postal system is too sensitive for human error. Why would you just drop something off in front of someone's door and not to mention the WRONG DOOR!This company is ridiculous.

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Debora randall
Baltimore, US
Mar 14, 2011 8:54 pm EDT

Same thing happened to me. I went online to check my status to learn that they delivered my package but gave it to a woman, how you just going to give my merchandise to someone on the street not knowing if they really live at that address.

UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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