The complaint has been investigated and
resolved to the customer's satisfactionResolved Unlimited Vacation Club — uvc is a scam!! will file a lawsuit if I do not receive my deposit back and able to cancel
resolved to the customer's satisfaction
My husband and I purchased in Puerto Vallarta 10/18/20 on our second day of vacation. We were sold on nightly prices of $85/night for breathless and secrets and $75/night for Now at all locations. I still have the paper from the presentation with the prices written above each resort. We were planning a NYE trip with friends and we were told all of our friends could book for the $85/night in Punta Cana and also received 2 weeks with RCI and $2000 with lifestyles for hotels, flights, and car rental. Once we got home we tried to log on to plan our NYE trip. After calling I was told I could not get my log in for a couple weeks but they would give me quotes. I then found out the $85/night was a lie. They first tried saying it's because of low and high season and then it came out that really we only got 25% off the rooms. When I priced everything out with cheap Caribbean you pay more booking through UVC after flights and transportation. I was livid. I immediately filed a formal complaint with compliance and asked for a refund and to cancel. I was told I had to cancel within 5 days which we were still at the resort within those 5 days. We continued to complain and they kept saying it was a misunderstanding and a legal binding contract and there is nothing we can do. We were lied to about everything on the contract and I have told them countless times I have the paper with their handwriting on it. Yesterday I tried to book flights with our the lifestyles money to try and salvage some of the money we paid. On the paper they gave me they highlighted flights and when I called they said flights are never able to be booked with the money. And the hotels and car rental you just get a small amount of "savings" (at most $60) which is no different than on Expedia or kayak. It is literally impossible to use the $1000/yr. Carlos was our sales person and literally everything was a LIE. I have made countless phone calls crying, yelling, doing anything to try and get these people to help us with no luck. I am currently looking for a lawyer to get atleast some of our money back and out of this SCAM.
The complaint has been investigated and resolved to the customer's satisfaction.