Uniters review: 7 year extended warranty - would not honor valid warranty claims

DO NOT PURCHASE Any Type of FURNITURE WARRANTY from UNITERS NORTH AMERICA! Avoid them at all cost! Unless, you want a guarantee that your valid warranty claims will be denied, and be given the run around. That seems to be their Standard Practice. In 2010, I was encouraged by the Value City Furniture salesman to purchase a seven-year, extended warranty for my Sectional. Since the coverage was decent, I went ahead and purchased it. However, a few years later, VCF apparently discontinued my Sectional. Which meant that it would be close to impossible for Uniters NA to honor any claims I may file within the seven-year extended warranty term. Needless to say, Uniters NA did everything in their power to avoid honoring my valid warranty claims that I initially filed in 2014. As of this past October, I'd been battling it out with Uniters NA for 12 months! When I saw the numerous complaints against Uniters NA on various sites, that dated back several years, filed by other consumers whose valid warranty claims were denied, I decided to contact the Better Business Bureau. Below, are the consumer sites where I saw the numerous complaints against Uniters NA. 1. ConsumerAffairs.com 2. [redacted].com 3. ComplaintsBoard.com Below, is the BBB office that handles Uniters NA, which is located in Florida. Better Business Bureau Serving Southeast Florida and the Caribbean 4411 Beacon Circle Suite 4 West Palm Beach, FL 33407 p: [protected] f: [protected] bbb.org My BBB case against Uniters NA, which you can view on the BBB site, is hopefully close to reaching a final resolution. After only two months, it took BBB a fraction of the time it took me to receive any response from Uniters NA. Since VCF discontinued my Sectional, BBB is requiring Uniters NA and VCF to replace my entire Sectional with another item of equal or lesser amount than what I paid for my Sectional. Since I will be replacing my Sectional with another Sectional or couch, I would expect that the seven-year, extended warranty will automatically transfer. If VCF and Uniters NA do not follow through with the full replacement transaction, I will be notifying BBB. If you've had no success getting Uniters NA to honor your valid warranty claims, I would highly recommend contacting BBB. Since BBB wants to see that you made every effort to work with Uniters NA, make sure to share with BBB all the attempts you made to communicate with Uniters NA, such as how, when, and at what frequency you contacted them. Also mention what response from Uniters NA, if any, you received with each of your attempts. It also helps to offer to provide BBB copies of your email exchanges with Uniters NA, the purchase receipt of your furniture, which should include the cost of the warranty, as well as a copy of the pamphlet detailing the coverage. Once I receive the full replacement for my Sectional, I will notify BBB and they will then consider my case closed.