Menu
UPS Customer Service Phone, Email, Contacts

UPS
reviews & complaints

www.ups.com
www.ups.com

Learn how the rating is calculated

1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for UPS has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of UPS. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

UPS reviews & complaints 2063

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
11 reviews
Sort by:

Newest UPS reviews & complaints

ComplaintsBoard
T
8:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS united parcel service

First, I would like to state that I drove a delivery truck for UPS from May of 1964 to August of 1976 in southern California. At that time, customer service was very important and the drivers were expected to provide excellent service with each delivery. If a customer was not at home and there was not a safe area to leave the package, we would try leaving it with a neighbor. Many times we could leave small parcels behind a screen door or in a garage, so that they would not be seen from the street. At Christmas we would sometimes need to deliver a bicycle in a box with pictures of the contents on the box. In a case like that, we would contact the customer before we left the package to ask if their kids may be present, as we did not want to spoil the surprise. Again, service was important!
Now to the present day of UPS deliveries. Seems as if service is no longer important to the company or their drivers. They don't even knock on the door or ring the doorbell to alert the customer of the delivery. Instead, the parcel is just left in front of the door, so that if the resident doesn't look down when they step outside, they may fall over the package. Also, there is the problem of packages being stolen from front doors by dishonest persons or "porch pirates" that follow delivery trucks to see when a parcel is left at a door.
As for today, I had a return package that was to be picked up by the UPS driver. I was inside all day and the driver never rang the bell or knocked on the door. I called UPS customer service to let them know that I was home waiting for the pick up. A service rep from the local office called me to say the driver would return for the parcel.
In closing, I just want to let United Parcel Service know how their service policies have changed since I was a driver.

Read full review of UPS
Hide full review
ComplaintsBoard
P
6:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS unethical behavior

The UPS driver Anthony that comes to the property to drop off packages has shown continued unethical/ sexual behavior toward myself Elaine William and I am requesting it to stop NOW, and him be removed from the route. I do not want any problems with him over this complaint. But I am expecting something be done to stop this behavior.
Last contact with driver 7.10.19 - He walked in and rub his lips with his finger and told me he like my lips.
He has also driven up beside me while I was walking and asked if I needed a ride.
He comes in and continues to talk about my hair and what I am wearing. I have shared with him many times this is not needed but he continues with this behavior. Today was enough for me to try to get your help. Thank you If you have questions please contact me at my place of work [protected]

Read full review of UPS
Hide full review
ComplaintsBoard
E
11:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS truck driver parked in reserved shuttle space

Good morning,

My name is Emma Button; I am contacting you through the office of Morgan Babcock, manager and coordinator of the Carlyle Council. We have had a consistent issue with a truck driver parking in the reserved shuttle space in front of 2000 Duke Street. His truck number is 157633. There have been multiple encounters with him, trying to correct the issue, where he has been continuously rude. Please have a UPS supervisor follow up with my manager.

Morgan Babcock
[protected]
[protected]@carlylecouncil.com

Thanks in advance.

Best,

Emma Button

Read full review of UPS
Hide full review
ComplaintsBoard
M
10:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS ups store # 4687 (douglas sipes owner)

In June 2019 I was involved in the McLemore auction of liquidating the Thiel company in Tennessee.
McLemore Auction noted this spiel in Terms and Condition: (Douglas Sipes at UPS Store #4687 at 718 Thompson Lane, Nashville, TN 37204 will provide shipping and pickup services for items in this auction. If you intend to have items shipped, please contact Mr. Sipes before the conclusion of the auction to make arrangements to have him pick up items from McLemore Auction Company, LLC as your designated agent). I noted Douglas Sipes as my designated shipper twice via email as directed. As events unfolded it turned out he did not pick up the items but instead relied on the individual overseeing the auction. The problem started on 6-21-19 at the end of the auction. I called Mr. Sipes and i believe he said he would get over to the Thiel site on Friday or Saturday and the won lots from the auction would most likely be shipped by Monday or Tuesday. In reality, what happened instead was he later said he lost electricity from Friday until Sunday so he was behind. Each time i called and spoke to him he was short and acted as though it was my fault for being concerned and telling me i was just one of many customers he had to deal with. My thoughts were he was overwhelmed by the size of the job but unable to admit this. Each time he promised me the moon, i will get to yours today or later. Fast forward to 6-28-19 when the items were finally shipped. During our conversation of estimating charges i asked about double boxing and he said he inspected a shipping container earlier and felt it was sufficient to ship without double boxing. However, he then said he could double box but it would cost a lot more and gave me an estimate which i declined. I received the items unmolested which i am grateful for. However, upon arrival i see that the item were already double boxed from the factory so i am glad i declined although Mr. Sipes would have loved to have charged me the cost of double boxing. Also, early on during one of our conversations he described my lots (2) as "low hanging fruit" and would get them out of the way early on. As it turned out this was not the case as i suspected, they were still there the next day when i called to check. In my opinion and based on my experience with the Douglas Sipes's UPS store i would have to say i am greatly disappointed in UPS in Tennessee. He was short, curt, blamed customers for having concerns and downplayed his responsibilities that he decided to take on. PS, there were many other dissatisfied customers from the Thiel auction. I know this because on one of the occasions that called the UPS store a worker said " are you from the McLemore auction" to which i replied, hoe did you know? He responded "because he, (Douglas) has been getting a lot of phone calls from the bidders. I am starting to get writers cramp so i will stop here. I also have serious doubt that UPS will do anything although i felt somewhat compelled to alert UPS about his poor business habits. PS, through all of this Mr. Sipes never once offered reduced shipping to compensate for his poor handling of the auction. Don Guin

Read full review of UPS
Hide full review
ComplaintsBoard
R
10:29 pm EDT

UPS item apparently delivered to the wrong address 7/2/2019

I was waiting for UPS to deliver my item as it said it was out for delivery. I was sitting in my living room waiting for the doorbell to ring. This was at 6:00 PM. After a while I checked my tracking and it showed delivered at 6:08 PM. Impossible, I would have heard the knock or the doorbell. The tracking said left at front door. No package. I called customer service and gave him the tracking number. He said it was delivered to my address. He said couldn't help me any further. Then he said I would have to contact the shipper and have them track it. Can't you people use GPS to see where it actually went? Your company and the customer service guy were no help at all. I contacted the shipper and the gentleman offered to send me another item. I don't think he should have to do this because of a mistake made by your company. Here is the tracking # 1Z95548F0246181884.
I'd like you to find my item. Delivered somewhere on 7/2/2019.
Richard Bersuder
1005 Hide A Way Ln.
Carriere, MS 39426
[protected]
[protected]@gmail.com

Read full review of UPS
Hide full review
ComplaintsBoard
D
4:11 pm EDT

UPS damaged merchandise in shipping

I shipped some items to my daughter that were fragile. I asked at the Store in Zachary that they pack them in the styrofoam penuts. I was informed that they did not use those anymore because they made too much of a mess. The end result was that some of the dishes that I was shipping got broken in shipment. I filed a claim online and was contacted and informed that the Zachary store would have a resolution for me on 07/01/2019. I called this morning to inquire due to the fact that I had not heard anything yesterday and was met with very negative attitudes. I was told be the Zachary Store manager that they would send out an insurance inspector to check the packaging. Needless to say I am not at all please with this service. On average I have spent over three thousand dollars a year shipping packages and materials from this store. I can assure you that after this experience I will not continue to utilize this facility.

Read full review of UPS
Hide full review
ComplaintsBoard
J
12:27 pm EDT

UPS delivery

One of my recent orders; tracking #1Z [protected] 9117, scheduled to be delivered to my office suite was delivered to a different business. The orginal shipping label was covered with another UPS label to the different business with a note that we had moved. This is not true, we have been in the same suite for 1 year. Why would my shipment be changed & delivered to someone else?

Read full review of UPS
View 0 more photos
Hide full review
ComplaintsBoard
C
8:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS frontgate bello torch

On 6/12/19, ups driver delivered shipment of bello torch (from frontgate) to my porch. Box was 8 feet x 1 foot x 1 foot (estimate). Box weighed no more than 7 lbs. Box was delivered upright on one end with the end completely ripped open. Torch was in box, but snuffer (bronze) and pouring funnel (metal) were missing. Additionally, the long rod which holds the torch could not be screwed into housing due to impact from careless fast driving which caused the inner threads to be bashed in. I ended up filing a return with frontgate, who was very dismissive of ups, and gave me all my money back. I implored frontgate to file a complaint, but their response, "don't worry about filing a complaint, just send the item back to us for a full refund". Really? they must not care about their customers. Anyway, i'm upset over careless ups driver (phoenix) and strong disciplinary action needs to ensue. Note: i'm typing in all upper caps because i can type faster that way.

Read full review of UPS and 1 comment
Update by Chisel
Jul 03, 2019 2:24 am EDT

That is very typical of UPS.. they leave you hanging. If you arenot at home, they simply put the parcel back into the truck where it can get shifted around and bashed up until the next day where they make another delivery attempt. Good luck!

Hide full review
1 comment
Add a comment
J
J
james donohue
, US
Jul 02, 2019 10:27 pm EDT

I had a scheduled delivery for today, 07/02/2019 no delivery came and impossible to get any information..after entering the tracking number it reads to be delivered today. This is the second month this has happened.. now will have to wait all day tomorrow for the package.

ComplaintsBoard
T
7:40 am EDT

UPS stealing money from my card

I ordered an item weighing just 5kg to be collected from the Netherlands and to be delivered to Portugal. The price agreed was €68. Unknown to me until a few days later, UPS and fraudulently, without my permission removed €345 from my bank account through my card. I had to cancel my card to stop them taking any more and now am chasing these crooks to get my money back. Moral of the story, do not trust UPS with your card details!

Read full review of UPS
Hide full review
ComplaintsBoard
T
5:53 pm EDT

UPS unnecessary, questionable behaviour

Friday, June 28, 2019, approximately 4:15PM; driver would not give his name. Full-size UPS step van #863-188 -- not the regular driver.
UPS Tracking Numbers: 1Z2886500379678660, 79, 88, 97 -- Vendor: Tire Rack; Deliver to: Taalib-Din Uqdah, 1373 Jefferson St., NW; Washington, DC 20011.
Driver exited truck, extracted hand-truck, loaded tires and preceded to delivery address, all while conversing with someone on his headset. Stood at the bottom landing, looking up on porch at me and asked, "Are you gonna come and help me?" I thought he was joking, and responded, "Do I look like I'm dressed to come and help you? I've cleared a space -- pointing to an area -- for you to put them." He kept talking on his phone, bringing one tire up at a time. Once he dropped the 2nd tire he turned to me and said, "Next time, don't point;" I said, "excuse me?" He responded from the bottom of the steps, "You heard me, next time don't point."
We exchanged words, refusing to give his name -- I wrote down the step-van number -- and as he left, still on his head-set, I heard him say, "I'm sick of these old people telling me what I gotta do."
This young delivery driver needs either retraining or reassignment -- off the streets -- at best, termination at worse. He's a deliveryman; his job -- his responsibility -- is to deliver packages. If I choose to help him that's my prerogative -- I've done it before -- if not, it shouldn't be held against me, no matter what age or how "fit" I may appear to be. He left the other 2 tires on the sidewalk.

Read full review of UPS
Hide full review
ComplaintsBoard
M
10:41 pm EDT

UPS my ups driver

My ups driver took a picture of two small boxes from pill pack and recorded it as a white dress I had ordered from amazon which I did not receive.
Also He recorded as delivered a Steelers baby outfit which it was not. I don't trust him or her as competent. I would like someone else to deliver my packages. Someone who reads sender. How could a dress come in two small boxes? Ups has become incompetent. Or at least my driver.

Read full review of UPS and 1 comment
Update by Margaret Cangelier
Jun 29, 2019 10:55 pm EDT

Two small boxes from pillpack were marked as a dress from amazon

Update by Margaret Cangelier
Jun 29, 2019 10:57 pm EDT

Two small boxes from pillpack were marked as a dress from amazon. How could one dress come in two small boxes unless it was cut in half

Hide full review
1 comment
Add a comment
N
N
NEL10
Honda Path, US
Sep 13, 2022 11:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was supposed to get medicine delivered last Friday. Friday and Monday driver says wrong address. Now we live off the road but mailbox is clearly marked. Every other driver has placed it behind the tree near the mailbox. Yesterday I called and got forwarded to the center the truck comes out of. She said she would talk to the driver. Today the driver said they missed me. WTF? No signature is required. I decided I would have it held at the warehouse and go get it. They want to charge $14.99 for that. The website is terrible. If Gary don’t leave it tomorrow I’m reordering and filing a claim.

ComplaintsBoard
D
4:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS package delivery

My package was left in a clear plastic bag sitting at BOTTOM OF MAIL BOX POLE ON GROUND! I live on a busy hwy and had been home all day . A sticker was stuck to the side of my mail box, not filled out with any hand written note or signature, not even a box checked. This was a valuable item that could have been stolen by any body passing by. If my daughter hadn't have left for work, we never would have even known. This is ridiculous. How hard is it to pull up a driveway to my door, what do I pay shipping fees for? Why do you pay them to not do their job fully. At Christmas, a package was left at my fence rowin the grass! I'm tired of this, but my family is at your company's mercy in order to get certain things delivered. Thank God it was broken or raining. This happens too often. And since when do the drivers not have to deliver to my home, not the ground below my mailbox? Ridiculous! I'm posting complaints wherever I can, and calling tomorrow until I speak to someone. Delivery service gets 0 stars from me and the Driver.

Read full review of UPS
View 0 more photos
Hide full review
ComplaintsBoard
J
11:11 am EDT

UPS unethical behavior

1Z0R31A11303742352, This item shipped UPS RED saver on June 19, 2019 from Texas to Manalapan, NJ, received at the TinTon Falls facility and out for delivery on June 20. The package was not delivered to the business due to a missing suite #. ( In have a hard time believing the drivers don't know the customers on thier routes, i'm sure its not the first time to this business). The evening of the 20th with the sender, the receiver, and myself on the phone with UPS (the toll free #) added the suite #. The package was not delivered on the 21st, so I called UPS on the 24th, (the toll free #), to find out that the suite # was NOT added on the 20th. Asking again for the updated info to be added and told we were good to go for delivery on the 25th. The 25th came and went, so I called the toll free # again only to be told again the info from the day before was not added. (You can't have inept people from foreign countries run your customer service). At this point I asked for a supervisor and was told no one was available. A moment or two later I ask again for a supervisor and was told NO, I was not allowed to do so. I asked for the phone number for the Tinton Falls facility and was told "I wont give that to you". At this point very upset, I hung up and back on the website found another # for UPS (again not in the US) who was able to assist by getting the Tinton Falls facility to call me at my home (she would NOT give me a phone number). To my pleasure I got a call within 20 minutes from Liz at the Tinton Falls facility and she was able to set the wheels in motion for my package to be delivered on the 26th (it was). Liz gave me phone numbers for ther facility so that I could follow up on the 26th, good thing I did, I spoke to Connie who told me my package was in the "will call". Connie did some magic and got my package on the delivery truck. I will be hard pressed in the future to use UPS. As it is said, "when it absolutely, positively, has to be there the next day..."

To have your customer service folks, located in foreign countries tell you there is no supervisors to talk to... it a load of crap. I will give you 24 hours to respond before I post this on social media along with all the facility numbers I have been able to acquire

Jim Myers james.e.[protected]@yahoo.com

Read full review of UPS
Hide full review
ComplaintsBoard
S
6:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery to my house

Your company has been delivering packages to my house for over 25 years. All of a sudden they say I wont get deliveries if my dogs are out. I have called the Oshkosh location & talked to the manager. He said that some drivers have been bitten. I explained that the drivers have NEVER been bitten at my house. My dogs are fenced in & have never had them out of the fenced in area. They are very good dogs & would never & have never bitten. This has happened after a new [censored], Pussy driver has been delivering. This is terrible. This policy sucks. I have stood outside in my driveway & watched the driver drive by & never even attempt to deliver my product. This company sucks... I will use Fed EX anytime I can. I give them a 1 for a review. They have not even attempted to find common ground here. Disgusting!

Read full review of UPS
Hide full review
ComplaintsBoard
A
3:28 pm EDT

UPS delivered my package damaged

Tracking number 1ZEW54660395632042 claim number [protected]

UPS delivered my package damaged. I submitted all of the pictures and information that was requested of me only to have the representative come back to me to say the claim is denied. My package was insured and yet UPS is not taking responsibility. I'm trying to get a hold of anyone who will help me resolve this issue.

There is such a long story to this that writing it is cumbersome. How can a company wash their hands of their responsibility. After reading so many reviews of how poor UPS's service is of handling claims I am devastated that I may never receive the help I need. I'm in tears.

Thank you.
Anna Manley

Read full review of UPS
Hide full review
ComplaintsBoard
U
12:17 pm EDT

UPS lazy irresponsible union criminal swine employees who take no responsibility

Disabled. Homebound. Older. Female. I rely on home deliveries to EAT. Four years of UPS damaging literally EVERY package. Half of my deliveries are replacements.
They also seem to find amusement in leaving packages in bizarre and for me inaccessible places, such as: my storm cellar! MY CAR. They actually OPENED MY CAR DOOR (not running) and shoved three large boxes inside this last delivery.
Most deliveries are OPENED.
They have NEVER- in four years of regular deliveries- knocked! In part because half the time they DO NOT COME TO THE DOOR but some other strange location!
Endless complaints have just passed the buck; some have been mocked in response.
This is no laughing matter.
The lazy, irresponsible union swine are always suing for more pay- how about DOING YOUR JOB FIRST!
I just found this website: https://makeupspay.webs.com/ if anyone else wants to join and maybe see satisfaction someday.
For any companies using them for shipping: you have lost my business, as I will not be able to receive a shipment successfully through UPS. We need to bring 'customer service is King' back!

Read full review of UPS
View 0 more photos
Hide full review
ComplaintsBoard
J
11:05 pm EDT

UPS outrageous delivery experience

I cannot believe the terrible service I've received and the stress I've been through because of UPS. I called them on June 18 to let them know that I needed my shipment to be held and delivered after July 1st as I had not moved in yet to the delivery address (items bought on best buy that told me that I could pick any day for delivery, which was not true). Their agent tracked my shipment but told me that he could not change the delivery date at that time as the items were currently being labeled. I stressed the urgency of the situation, telling him I don't live at that place yet, and could not afford to notify them of the change too late. He told me it's never too late as the driver can be notified at any time of the change. Delivery was not scheduled until June 25-27, so I had time to call them back and make the change. Today (June 19) I received an email notification that the items had been delivered! I totally panicked not knowing what had happened to my items. I had ordered 2 pieces of furniture, not just some small cheap item. Let me tell you what happened. The items were taken to the address where I don't live in (despite my communication with their agent less than 24h before), the current tenant not sure about what was going on opened the door for them and they dumped the furniture at the lobby and then just left before he even had a chance to go downstairs and talk to them. Luckily for me he was kind enough to agree to keep the furniture in his apartment until I move in. Then the 2 of us had to transport more than 80lbs up to the 4th floor (no elevator in the building), risking to actually being injured, as the building management does not allow items left in the lobby. This is the most outrageous thing that has happened to me and I'm taking this complaint to the highest level possible as well as posting on all available forums.

Read full review of UPS
Hide full review
ComplaintsBoard
C
7:21 pm EDT

UPS ups delivery failure

Signed by: DRIVER RELEASE
Track package

UPSTracking ID: 1Z9350XV1318465068
AmazonBasics Microwave, Small, 0.7 Cu. Ft, 700W, Works with Alexa
Sold by: Amazon.com Services, Inc
$59.99 condition: New
Order Details
Ordered on June 13, 2019 Order# [protected]

On June 13, 2019, I ordered the above microwave and I received an alert via phone that it was delivered to my home address on 06/17/2019. When I arrived home, the package was not there. I phoned Amazon customer service and UPS and received no satisfactory service to resolve this issue with UPS, but received excellent service from Amazon. I wish to report this incident to the mail regulators . Please provide me with this information. UPS has not given me a response to what happen to my package.

Read full review of UPS
Hide full review
ComplaintsBoard
R
7:16 pm EDT

UPS belguin waffer maker

The tracking number they send me was for a package delivered to a business in Deerfield Beach, Fl. I contacted UPS when, I received a notice that it had been delivered. I was told by UPS that the box was address to a business in Deerfield Beach, Fl and not to me.
I send a message to seller twice and have not heard from them.
Where is my waffer maker?

Read full review of UPS
Update by Reynaldo Lerma
Jun 17, 2019 7:17 pm EDT

Where is my waffer maker

Hide full review
ComplaintsBoard
K
4:13 am EDT

UPS delivery guy

This driver was delivering in a neighborhood area and he was driving erratically and made a pass and cut another vehicle. He was honking his horn while doing this. He even speed up on the pedestrian lane when the pedestrian lights was blinking. This happened at Westlake Shopping Mall area at Park Plaza Drive, Daly City. It happened on 6/13/2019 around 5:45Pm in the afternoon. The plate number of the delivery truck is 53253R1. As a delivery guy he should be cautious when driving around neighborhood.

Read full review of UPS
View 0 more photos
Hide full review

UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact UPS customer service

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with UPS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with UPS Customer Service. Initial UPS complaints should be directed to their team directly. You can find contact details for UPS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.