UDR (United Dominion Realty Trust)udr is trying to get more money after we moved

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a verified customer
Verified customer

My husband and I moved in to Bella Terra apartment Huntington Beach California last spring
It all seemed so great when we first started to move in that very day. Everyone Ineeds the office was so friendly and nice. So there was a lot to remember with all the passes and keys and rules. But ok this was a new experience
So my husband had a spot on the Fithian floor on a waiting list for a parking space on second floor. Got to the truck the next morning it was towed. Shocker come to find out. My husband forgot to put the pass so it was visible. They would not pay the fees to get the truck out . We told them it should matter if the pass is visible the parking is assigned to his truck. Well that was the start of the Bulls hit
I waited 2 months to get a key to store our bikes Orlando told us to put them in front of my car which was conveniently on the second floor close to our apartment I wasn't sure about that but he reassured us that they will give us a key whining a few days. Time passes they gave us a key. We go back talk to them and say there is no room for two other bikes in that bike storage. Again they tell us they will check into it. One night I get home I'm by myself and as I park I see my husbands bike missing. I called them in the morning told them I had called recunity who told me to call the cops cuz they couldn't do nothing about it. Wow some security we have there. Chey at the office was very sorry they told me all that things I needed to do and they would look into the cameras blablabla months went by nothing end result cops did not help they didn't care. At this point there was way too much going on otheright tenant had many of their own complaints friends we met there moved they complained on how they got screwed out of money. So here we are we moved after we bought our home in Jan. Our bill and fees came out to be1535.50. What the hell for. Ok for the carpet they needed to replace. WHAT we did nothing to the carpets. They accused that our pets soiled them. No not true. My pets are well trained. Not to mention. I'm a clean friek
They had come to my apartment for various reasons like so thing broke as things broke a lot and I even invited onemail of the girls from the office in after she opened the door for me cuz I locked my self out. And they all s as said my apartment is so clean looks like a model home. Not they say the carpet look like crap. Then I get pics with out explanations of refrigerator counters cabinets walls. And they say issue no description. I left that place every cleaner then when we moved in. I have pics too. I guess I'm not very trusting. And I filled that long inventory list stationgoes all the issues. So no yhis is wrong. We shouldn't have to pay for this. And now they want to send us to collection. What can we do sirously I'm in shock to see how bad UDR us with everyone

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