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Ashford Communities
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1.0 10 Reviews

Ashford Communities Complaints Summary

0 Resolved
10 Unresolved
Our verdict: Engaging with Ashford Communities at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Ashford Communities reviews & complaints 10

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9:04 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ashford Communities - Adding charges to my rent repeatedly

Hello, I never wanted it to go this far by complaining, but I have voiced my concerns with them many times with no resolution! I pay my rent on time since I have been here for 3 years. My rent went from $775 to $875 to $938. I complained of course those are big jumps but either way it goes it has to be paid. Over the course of the years I have been here I...

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6:49 pm EDT
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Ashford Communities Renters Insurance

I am trying to resolve an issue pertaining to rental insurance. I have had my own through assurance/Geico since I have lived at Ashford Strawbridge in Pearland. The past few months I have a recurring $19 charge for rental insurance when I have repeatedly provided proof of insurance to management/leasing office. Dean Meyer told me he took care of it but since hes gone, Jackie Munoz was the one I spoke with and she was extremely unhelpful. Can I please get this resolved? Thank you,

Michelle Barclay.

Desired outcome: Need this charge removed from my account immediately and document my own personal rental insurance on their part so it does not happen again

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10:29 pm EST

Ashford Communities leasing staff

Kindly take action against leasing staff. Everyone at leasing office is very rude. Each and everyone at the office. Some how I was able to get this website and hope now you guys will take action and ask the staff to behave nicely with everyone. Staff has too much attitude.

Everyone staying here at stancliff park has only one issue and that is management. I request you to please take action.

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Is Ashford Communities legit?

Our verdict: Complaints Board's thorough examination reveals Ashford Communities as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Ashford Communities stands out for its commitment to quality and security. Clients considering Ashford Communities should delve into its customer service record to gauge compatibility with their expectations.

Ashford Communities earns 91% level of Trustworthiness

Perfect Trust Endorsement: Ashford Communities achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ashford Communities. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for ashfordco.com can be seen as a positive aspect for Ashford Communities as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Ashford Communities's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Ashfordco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ashfordco.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Ashford Communities has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Ashfordco.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ashfordco.com may offer a niche product or service that is only of interest to a smaller audience.
  • Ashford Communities protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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1:31 pm EDT
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Ashford Communities ashford stancliff park apt 1414

I live in Ashford Stancliff Park and I have a maintainance request pending since last 2 weeks. I called couple of times and also added another request after that and a guy came to look at it and never came back since last Monday. My restroom floor is coming out and it is not safe as it is slippery so are you guys will take responsibility if something happens?
Plus the manager and the guys in the front are very rude and do not respect their residents.

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6:10 pm EDT

Ashford Communities illegal flyering haa/taa member apartment communities

This Ashford Communities did 4 of our neighboring communities illegal marketing advertising desperately asking people to move in free to their apartments. This management company run by UNPROFESSIONAL people is making unhealthy competition and degrading the quality of living for the people moving there. Aberdeen is the worse and St. Cloud is the worst of all property where management is just painting walls and covering up all their maintenance issues.

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12:02 am EDT
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Ashford Communities office and maintenance

I filed a maintenance request and its heen 3 days now, no one came to fix it. I got a call that someone will come next day but no one came by the end of 2 days from that time. I have water that is not passing through my dish washer. This is the second time I am using it and it happened like before. This should not happen if the dishes are cleaned with water before washing. Here are the complain file picture and the call log.

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9:55 am EDT

Ashford Communities maintenance service

Two of my many maintenance needs took two weeks to fix, for two weeks I had to cook in the dark management nor did Maintenance notified me that it was going to take two weeks to fix. My Dyer took two weeks to fix an I wasn't notified that it was going to take that long every mirth my AC brakes and all They do is patch it up maintenance on call does not work and it is a joke no one comes out to see if everything is ok

I feel that everyone that office an all maintenance workers need to be let go

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1:06 am EDT

Ashford Communities my overall first month experience here has been hell

My first 3 days of being here both of my cars were towed when you all shouldn't have allowed me to sign the lease without both cars information I was told. Secondly my appliances (sink in kitchen and tub head) were loose. Now two weeks of being here my roof has a crack and water coming in the ceiling and my cable hookups in the apartment were. Not attached originally for cable. Lastly my celing trimming is half done. This is really poor management and service. It's just been hell now my books and papers have water damage from this ceiling but I'm 100% sure you all want your rent for October

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2:34 pm EDT
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Ashford Communities no hot water

I live at one of the Ashford communities and we barely have any hot water the whole month every week the hot water boiler goes out or there is something wrong with it. For this month the hot water had been off since Sun(8/6/2017 through now 8/10/17 I'm tired of paying my rent on time but I can't get the service that I need to live comfortably in my apartment I work all day and expect to come home to hot water there's not even no water coming out my tub I have to sit here and boil pots and pots of water just to take a bath at night time who has time to do that the apartments I live at is Ashford Casa Serena I would appreciate if you could please help

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1:04 am EST

Ashford Communities Apartment complex

Some of the worst apartment complexes in southwest Houston. Incompetent management unprofessional bad manners and rudeness, and on the property it self rodent infestation bed bug, toxic mold running through the whole apartment complex, flooding problems when ever it rain where water coming in your apartment unit no security maintenance never really fixes anything for the various units nothing ever gets done the high crime area for some of the complexes, and no parking vandalism of property losing your paperwork in the front office always blaming the Corp office for nothing done are fixed charging $30-$50 for parking on top of rent and utilities u have to pay not to mention the gas leak near boil or Laundromats that does not work all the time with old washers and dryers there are 11 properties so far as of now .Founded in 1998 with over 2, 750 apartment units . I DON'T Recommend moving here at all take your Money some place much better

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Sara park
, US
Sep 01, 2018 11:56 am EDT
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I would gladly appreciate if I can talk to someone who runs this company with some authority and concern. I am steady repeating myself with no results.

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Contact Ashford Communities customer service

Phone number

+1 (713) 774-1188

Website

ashfordco.com

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