TWX*AOL ServiceUnauthorized debit withdrawals!

V
This review was posted by
a verified customer
Verified customer
Review updated:

2/13/2007 -2/19/2007 debit withdrawals on banking statement that are unauthorized for unknown services. How did this company get access to my account number and get this authorized. I am currently unemployed and I need my money to survive. This is totally unacceptable!!!

Responses

  • Mi
    Mike Thay Oct 24, 2006
    This comment was posted by
    a verified customer
    Verified customer

    I am receiving a pop-up when i turn on my computer asking me to verify my account info. This is very annoying. when i signed up with aol, i was told that aol would never ask me for billing info. i want this pop-up removed,i didn't authorize to put this pop - up in my computer. i want to know how to get rid of this pop - up. if you want updated billing info send me a letter with a aol letter head and contact info.

    0 Votes
  • Di
    Diane Nov 06, 2006
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    a verified customer
    Verified customer

    Received AOL High Speed Offer in the mail. I called the number on the card 1-866-317-2363 on 5/17/2006. I was told if I signed up on the phone right then I would receive a $50 Visa.
    I signed up. I have called back 8 times, the last time being today 10/17/2006 and again have been ignored. Supervisor Christie #60231 said she cannot call the AOL Corporate Office on my behalf because they are a call center and don't have any outbound telephone lines. Teresa Young of AOL Corporate Office had called me on Thursday 10/5/2006 and promised she would have an answer for me by the next day 10/06/2006. I have not heard from her since. I wasted my money calling Teresa Young at 703-265-1000 (AOL Corp.) today since Christie #60231said she couldn't call for me. Teresa Young has not returned my call.

    Diane

    Conway, SC 29526

    0 Votes
  • La
    Lakisha L Moore REynolds Dec 01, 2006
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    a verified customer
    Verified customer

    I had receive a over draft slip from my bank saying that twx*aol had taken 30.90 from me and i don't even have an aol account. I don't have money to just give away.

    0 Votes
  • An
    Anne Greene Dec 13, 2006
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    a verified customer
    Verified customer

    What is TWX*AOL, we have had 10 deductions from our account by this group, I don't even know who or what they are.

    0 Votes
  • Lo
    Loretta Andrews Mar 09, 2007
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    a verified customer
    Verified customer

    The same thing happened to me, I received a notice from my bank showing an unauthorized charge from ever private card for $49.95, I immediately contacted my bank to report this case of fraud, I have never heard of this company nor did I authorized this charge to my checking account, I now have to get a new checking account number and order new checks, etc, this is very inconvenient for me and I just wanted to vent and let someone know how upset I am

    0 Votes
  • Ma
    Marieta May 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    AOL Subscribed Internet service. I called their Support team for help and the man led me through some steps without telling me in advance he would disconnect my Internet service in the end. So, I was disconnected even though paid up to the end of the month. I e-mailed them, called them many times and mailed them a letter asking for a refund for the time remaining which I didn't receive Internet service. I have not received a refund or any response. It wasn't very much. But it was the principal of the matter.

    0 Votes
  • Re
    Rebecca Kauk Jun 09, 2007
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    a verified customer
    Verified customer

    I too recently was scammed by this as well. They deducted $25.60 from my account. I don't even have AOL or don't use it.

    0 Votes
  • Po
    Portia Mayes Jun 29, 2007
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    a verified customer
    Verified customer

    Around the 25th of June, I was charged $25.99 for AOL services. What did I purchase? I am NOT an AOL subscriber and want (need) my money back as I did not purchase anything off AOL.

    0 Votes
  • Mi
    micah johnston Jul 07, 2007
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    a verified customer
    Verified customer

    AOL is unreal! I don't have any services related to AOL at all. I have Comcast High Speed Internet! My family has never had AOL. How did they get my banking information? Does anyone have a number to call about this? My bank is also stupid is somehow blaming me for this. They have never seen a charge from AOL on any bank statement before this one and they're blaming me. Aside from that they are upset that I am leaving their bank due to pathetic "security".

    0 Votes
  • Da
    Darrell Dalton Jul 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    A company in Utah, selling adeprine Rx known under adiprinerx billed my credit card $84.97 for product we did not ordered. The credit card said it was a mistake and put request for a refund they denied it. They only have a P.O box 1638 American Fort, Utah, 84003. I called Al.D Enterprizes Hoodia they said it only is a bill for them sound fishy to me. The money is a lot to us when were , on a fix budget and handicapped. Can anybody help us please. Thank you. I'm sure there are others they have done it to.They have to be stopped, from folks like us, thank you, and God bless.

    0 Votes
  • Na
    Nancy O'Donnell Aug 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Out of my own stupidity, I haven't checked my bank statements for some time and then I started seeing discrepancies when I went to the ATM and got receipts for balances. Needless to say for 11 months this aol has been ripping me off 23.90 per month and I've never had AOL. Not only that my ISP is peoplepc.com and they've been double billing me since 3/06, which they deny, but I have my statements to prove them wrong. What legal action can be taken to stop these companies and for people to get reimbursed for their losses? Advise smb!

    0 Votes
  • Ro
    rose Sep 04, 2007
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    a verified customer
    Verified customer

    Personal bank account so far three deductions from my bank account by twx*aol, never gave my permission or my bank account # to this company... As of to date that i know of $92.70 has been deducted could be more .. I demand this be r3funded and any banking charges for over drafting my account making me think i had money when they fraudulently had withdrew it im stopping action at my bank tomorrow and getting a lawyer to sue time warner for recovery .. Im on fixed income every penny has to be accounted for, im an american this shouldn't be happening in our country by greedy ceo 's and businesses like twx*aol i want my money back plus some compensation for hassle ive been put through over this matter immediately i demand action against these people... Asap

    Sincerely rose c taylor usa north carolina.

    0 Votes
  • De
    Deborah Day Sep 06, 2007
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    a verified customer
    Verified customer

    I just noticed on my credit card that AOL TWX Service 0707 800-827-6364 NY has been charging me $25.90 monthly for July, June, and May 2007. I don't know what this payment is supposed to represent, but I need to find out why I am being charged when I am no longer an AOL customer.

    0 Votes
  • Pa
    Patti Newlin Nov 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I just had an unauthorized debit from my checking account for $30.90. Notified my bank and called AOL. It's like talking to a wall - if you can get thru to a real person. I picked the option that you can open a new account on and told the person I couldn't get thru to a real person any other way. He agreed to help me and file a fraud complaint with their fraud dept., who is to contact me within a week. First number is 888-265-8008. Fraud dept is 800-307-7969. From what I've read, you have to call the fraud dept and get nasty with them before anything is resolved. That's just what I'm getting ready to do. Wish me luck!

    0 Votes
  • St
    steven kieth Dec 02, 2007
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    a verified customer
    Verified customer

    After finding out that after all the promises from aol that i would get 8meg speeds after being a loyal customer for over 3 years now i find im being ripped off and am getting just under half the promised speed. POOR SHOW ME THINKS JUST ANOTHER NOTCH ON THE RIP OFF BRITAIN POST.

    0 Votes
  • St
    Stephanie McIver Dec 09, 2007
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    a verified customer
    Verified customer

    I do NOT have an account or screen name or any affiliation with AOL. I have fraudulent charges taken from my debit account from TWX AOL service, also. I will aggressively pursue this with my bank, Clark Howard, and any other support I can find. I HATE AOL. The nerve of them to subtract 25.90 from my bank account without authorization and the nerve of my bank to allow them to do this.Clark Howard.com says there will be forms coming to complain about these thieves, but I have not seen them yet. I will take any advice from anyone who has this problem.

    0 Votes
  • Ji
    Jimmy Dec 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    WTF? I just got charged from TWX AOL Service? I don't even have AOL and I haven't used AOL in ten years! It's been ten years because AOL always sucked and now they're making me pissed. I don't even used that credit card either because it's only used for emergencies. Can someone help me with this? I'm going to call my bank and blow a load out tomorrow. What makes me really really pissed is that I don't even use that credit card.

    0 Votes
  • Ra
    Randy S Dec 18, 2007
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    a verified customer
    Verified customer

    This is the 2nd time AOL has bent me over and given it to me. I usually pay my credit card via e-banking, so I don't look at my statement very often. I just happened to look and there it was "TWX*Xdrive by AOL" for $9.95 a month. I immediately called my credit card company and they sent a fax to me to dispute the past 60 days worth of billing. I then called those ### at AOL and told them to immediately terminate this account. I agree with everyone "AOL SUCKS". I have never wanted anything to do with them and as far as I'm concerned TIME WARNER is just as bad. I would not trust them for any service what so ever. Just pisses me off that a company can get away with this. I'm writing to.

    AOL LEGAL DEPT
    22000 AOL WAY
    Dulles, VA 20166

    0 Votes
  • De
    Deborah L Jan 23, 2008
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    a verified customer
    Verified customer

    I have an unauthorized charge on my bank statement, too. It's been going on for about 6 months. When I made an inquiry with my bank they offered to stop payment for up to 90 days and investigate it, but ultimately, the burden is on me to get them to stop. I don't know how they got my bank account number. I never authorized payment through my checking account. My credit cards require substantiation that the payment is authorized. Unfortunately, MBNA Bank only offers to establish a new account which is a huge hassle if you have automated payments set up for utilities, insurance, etc. But, all of this aside, isn't this a criminal act????? Shouldn't we be reporting this to a law enforcement agency? I will have my bank stop payment and investigate, but if this isn't resolved in a timely way, I will report it to the police and/or the FBI to see if they are addressing incidents of this nature. Good luck to all of you in resolving this problem.

    0 Votes
  • Ma
    Margaret V. Perez Jan 26, 2008
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    a verified customer
    Verified customer

    I have been receiving mail only with the understanding that it was a free service. I would like my money back as this was completely unauthorized. I would like answer back from you ASAP. If I don't hear from you within 5 days take my name totally out of your books as I will go to another service.

    0 Votes
  • Li
    linda teaster Feb 23, 2008
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    a verified customer
    Verified customer

    I keep getting 32.90 off of my debit card i have know idea for what but i am closing the bank account and this had better not happen again.. Linda teaster i know longer have aol as my internet and i havent for 2 months ,so i want this problem solved now. Thank you

    -1 Votes
  • Jo
    Joeme Martin Mar 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Need yoou to stop taking $495 out of my checking account.

    0 Votes
  • Gw
    GWEN CR Mar 11, 2008
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    a verified customer
    Verified customer

    OH MY GOODNESS!! ME TOO! DO NOT HAVE AOL, NOR USE IT, THEY CHARGE IT EVERY MONTH $25.90 ONTHE 28TH! WHAT DO WE DO? I AM CONTACTING MY BANK RIGHT NOW!

    0 Votes
  • Ka
    kate Mar 15, 2008
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    a verified customer
    Verified customer

    I was charged $59.+ for a service even the rep I called couldn't explain. I asked for a refund and no more billing but was told my aol has been cancelled a log time ago so it can't have charges made for it but yet I was charged this $ for something that doesn't exist. Okayyy, so next I will cakk nt credit card co. and find out what it's about.

    0 Votes
  • Ka
    Kat May 19, 2008
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    a verified customer
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    just got this charge on my account and don't know who has my banking information or how they got it! $32.50!

    0 Votes
  • Aa
    Aaron Celio May 28, 2008
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    a verified customer
    Verified customer

    I found charges on two of my accounts going back 3 years. They total more than 1500 bucks. I have never even had aol services. When I called aol they could not find any info for any account in my name, yet money has been taken out for over 3 years. Anyone have any advice other than balancing my checkbook monthly .

    0 Votes
  • Ly
    Lydia Hillburn Jun 15, 2008
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    a verified customer
    Verified customer

    I also just tried to notify greendot pre-paid credit card that twx.Aol was trying to take money that I put on the card not them out in the amount of $77.88 for something I did not authorize. I seen these charges after it was declined twice. 4 days later after informing greendot the charges were not approved. Greendot still allowed this purchase 4 days later. This is my money that both company's did as they wanted Now what?

    0 Votes
  • Je
    Jesse Wright Jun 22, 2008
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    a verified customer
    Verified customer

    I was charged 25.90 on 6/10/08. I do not have a AOL account.how do they get your credit number, I called and they talk trash to me

    0 Votes
  • Ri
    Richard Hughes Jul 04, 2008
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    a verified customer
    Verified customer

    I caught this bunch trying to bill me $25.00 for god knows what!

    0 Votes
  • Ge
    George Snyder Jul 14, 2008
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    a verified customer
    Verified customer

    On 6/26/08 Twx* Aol Service 0608 962 56553 put a charge on my checking account the amount of $19.98. I Want to cancell this.

    0 Votes
  • De
    Denise Jul 18, 2008
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    a verified customer
    Verified customer

    I was charged $16.99 from my bank account for what I dont know I dont even use aol anymore I would like to find out how to get these chsrges removed and make sure I dont get billed again.

    0 Votes
  • Je
    Jerry Humphreys Jul 21, 2008
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    a verified customer
    Verified customer

    Just stop chargeing me

    0 Votes
  • Ma
    Mary Pisch Jul 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have tried to cancel my account several times and they want
    me to reinstall the program to do it . AllI want is my money to stop going on something I don't even use or want

    7-7 25.90

    and several previos monthes

    0 Votes
  • Le
    LeRoy J. Fiedler Aug 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am being billed through Discover Card for a service I no longer use for the amount of $25.90. Could you please correct this as soon as posible.
    Thank you.

    0 Votes
  • Be
    Bernice Aug 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Delete all pop-ups. I am not interested in any of them.
    Thanks.

    0 Votes
  • Sh
    sharon trujillo Aug 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    this is an unauthorized rip off of my bank account, I want this stopped! you people are taking 32.90 out for what? I'm going to call my bank to have any further stealing!!

    0 Votes
  • Jo
    Josef Stanek Aug 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Those f**king ### have been taking $35.73 a month from my checking account for god knows how long. I want ALL my money back plus a very large sum for punitive damages.

    0 Votes
  • Mu
    muriel Aug 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    TWX*Xdrive by AOL have taken 53.37gbp from my bank without notice or authority by myself. i am a single mum and carer for my elderly father. i get 90. 00 per week to survive i only had 40 in my account to feed my daughter and father and keep electric and gas please aol i need this money back and beg of you to reinburse my account. its a struggle coping on government benefits without this deduction. please please please give me back my much needed cash...

    0 Votes
  • Ev
    Evelyn Kish Aug 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Somebody please help me, I am a server and struggle with bills as it is... Aol *twx has been taking 25.90 from me every month and its been bouncing my account costing hundreds of dollars!!! Please, someone write me and tell me what to do!!! I Call and they are mean to me, my bank is still charging hundreds from my savings in overdraft charges!!! I need some serious advice here- where did they get our info???

    0 Votes
  • Ev
    Evelyn Kish Aug 25, 2008
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    a verified customer
    Verified customer

    I want my money BACK!!! 3 years worth of 25.90 charges sometimes once a month, twice...ect!!! I get my money back, or contact every news, media, police station, court- Lawyer untill justice served for alllllll of these people who have had money stolen from them like me- this is bull!!

    0 Votes

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