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WeTransfer

www.wetransfer.com

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WeTransfer Complaints 5

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2:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After using this "service", which is the default way that Mike's Camera of Boulder, Colorado sends images of their developed film, a subscription charge of $228 appeared on a charge card on 4/19/25 that I have never used at that establishment or online. I don't know where they got my card number, but the charge is from Amsterdam! I'm in the US! I tried...

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11:29 am EDT
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WeTransfer WeTransfer: The Game-Changer for Easy and Reliable File Sharing

So, I was trying to get this big file from my friend, right? And I was like, "Okay, let's do this." So, I downloaded it and everything seemed fine. But then, when I tried to play it, it just wouldn't work. I was so frustrated! I mean, what's the point of sending a file if it can't even be opened, right?

But then, my friend told me about WeTransfer. And let me tell you, it was a game-changer. With WeTransfer, I was able to send and receive large files with ease. No more worrying about whether or not the file would work. Plus, it's super easy to use. All you have to do is upload the file, enter the recipient's email, and hit send. It's that simple.

And the best part? It's free! I mean, who doesn't love free stuff, am I right? Of course, there is a paid version if you need more features, but for basic file sharing, the free version is more than enough.

Overall, I highly recommend WeTransfer. It's a great way to send and receive large files without any hassle. So, if you're tired of dealing with unreliable file sharing methods, give WeTransfer a try. You won't be disappointed.

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10:39 am EDT
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WeTransfer Disappointing Experience with WeTransfer's Free Version for Large File Transfers

I recently gave WeTransfer a go with their free version. I had three files that were each around 450 gigs in size that I needed to send over to a colleague. Unfortunately, it took almost the entire day for each file to download. Needless to say, it took me a day and a half just to complete a 20 or 30 minute project. I was pretty disappointed with the experience and don't think I'll be using WeTransfer again in the future.

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Is WeTransfer Legit?

WeTransfer earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds WeTransfer to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, WeTransfer is known for their high standards and safety. If you're thinking about dealing with WeTransfer, it's wise to check how they handle complaints.

The age of WeTransfer's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wetransfer.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wetransfer.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up WeTransfer and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • WeTransfer protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to WeTransfer. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:00 am EDT
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WeTransfer WeTransfer Review: Free to Paid Version Issues and Pushy Upgrade Offers

So, I was using WeTransfer for a while and it was pretty good. I mean, it did what it was supposed to do and I didn't have any major issues with it. But then, I decided to upgrade to the paid version for a bit and when I wanted to go back to the free version, things got a bit weird.

First of all, they wouldn't let me go back to the free version. I mean, what's up with that? I thought I could just switch back and forth whenever I wanted, but apparently not. And then, when I tried to upload something, it kept stopping and giving me error messages. Like, seriously? I just want to upload a file, why is it so difficult?

And then, to top it all off, they kept trying to get me to upgrade again. Like, come on, I already paid for the upgrade and now you're trying to get me to do it again? That's just not cool.

Overall, I feel like WeTransfer is a bit of a scam. They lure you in with the free version and then try to get you to upgrade, and when you try to go back to the free version, they make it difficult for you. I wouldn't recommend it to anyone.

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WeTransfer Disappointing Customer Service from WeTransfer: A Pro Account Holder's Review

I gotta say, I'm pretty disappointed with WeTransfer. I mean, I've got a pro account and everything, but when I needed some help, they just left me hanging. I tried emailing them, but they never got back to me. And forget about trying to call them - there's no phone number to be found anywhere. All they do is send you to their website, which is about as helpful as a screen door on a submarine. I mean, come on, guys - I'm paying good money for this service, the least you could do is give me a little bit of customer service. It's like they don't even care about their customers. Honestly, I'm starting to think I should just switch to a different file sharing service altogether.

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Overview of WeTransfer complaint handling

WeTransfer reviews first appeared on Complaints Board on Jun 7, 2023. The latest review Fraudulent charge was posted on May 7, 2025. WeTransfer has an average consumer rating of 1 stars from 5 reviews. WeTransfer has resolved 0 complaints.
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