Turkey Hill Dairy reviews & complaints 134
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store money customer manager attitude disrespectful rude unprofessional counter cigarettes ice cream purchased employee time fired kids purchase brand disappointed waitingNewest Turkey Hill Dairy reviews & complaints
Turkey Hill Minimarket employee Tamaqua Pa
This morning I walked into Turkey hill in Tamaqua pa as I do most mornings I get a coffee and hot chocolate she rang it up and it was a different price so I asked her how much they were and did they go up. She was on her phone with ear buds in her ear she was very rude and acting like I was bothering her and I never found out the answer to my question and I know she over charged me. That's not the first time and that lady is very rude if she doesn't like her job why doesn't she just quit.
Monday February 26 around 9:30 a.m
Claimed loss: Over charged but I can handle it if someone speaks to that employee hopefully she will change her attitude,gets off her phone long enough to put a smile on her face and act like customers aren't a bother to her.
Desired outcome: Somebody should really talk to the employee unless Turkey Hill likes losing customers there are plenty of places in town to get coffee and gas with nice people behind the counter willing to help and greet you with a smile!
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Customer service rep. Disgraceful service
Today, at around 10:35am, I entered the store at 63rd and Derry streets, Harrisburg PA 17111. I walked in and noticed the light skinned, heavy set, young black woman, hunched over the front counter. That's how I was greeted. No hello or good morning, so I said hello, good morning and asked, "may I please have 4 packs of cigarettes. While ringing me up for the smokes, she asked if that was all? I respond with and hand gestured to the register and replied, that's it for this, but I'd also like that $10 scratch off, and proceeded to hand her a $10 bill, thinking, two separate transactions, as I've just completed one. She totaled me up, I slud my credit card in, DECLINED. She said I needed to use Debit because of the scratch off. I said I already paid for the scratch off. She then continued to say that I did not inform her that it was separate transaction and now there's nothing she can do So I said I'm not sure what to do And she said you Hear me There's nothing I can do and I said I don't know what to do And then she said you're not hearing me and proceeded to walk away And I'll hop and puff Period at this time two other Ladies can't do my rescue And quickly We're able to Do something with the register and ring me out with credit card and I was on my way. I've been getting my gas and cigarettes here for SIX YEARS NOW, First Time I was EVER treated like this. I am in customer service for over 30 years. You never tell someone there's nothing you can do, and you can never be rude, as the customer is always right.. even if they are not. Stay calm, get assistance and make the customer smile. I guess I will have to get my gas and cigarettes down the other way on Derry Street at Rutter's
Claimed loss: Respect and dignity
Desired outcome: YOUR CHOICE
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Turkey Hill Dairy - Raspberry tea
DEAR turkey HILL. I am a avid drinker of this product. this claim is a fact. this is a first time, I have asked your company to resolve any issues. this is about what I discovered, was a very unsualy un pleasent taste. the fact is that this has happened more then once, this is in the 3 bottles purchased last week, it has also been in the 1/2 gal jugs a...
Read full review of Turkey Hill DairyPoor customer service
I went into 600 North oak street store on Saturday morning Sept 3 2023. I was checking some lottery tickets. I asked my son to pay for my coffee and he did. But when I went over to make my coffee, I decided not to get my coffee. So I ask the clerk to give a refund She wasn't sure how to do it guess. So she asked the shift manager about the refund. So then Rachael who is the shift manager asked me why I didn't want the coffee I explain that I changed my mind. She gave me a hard time. She did give the refund for the coffee but not after she said take your dollar five and have fun with it. This is not customer service she and was very rude. I will not buy gas or any other products from this store or any other store. She does this to customers all the time by being rude.
Turkey hill fudge ripple ice cream
Friday, August 18, 2023, I purchased a gallon of “Turkey Hill Fudge Ripple” ice cream. The previous two times that I purchased this product, there was just a Dab of chocolate in the middle of the container. No swirl. No ripple. I thought it was a fluke so I purchased it one more time yesterday. No fluke. This time, I’m sure there was less than one tablespoon of chocolate in the middle of the container. Three strikes… you’re out. I have told everyone I know about this and now no one is buying this product. Some quality assurance person should be fired. I will now buy the competitor’s product no matter how much more money it is.
Desired outcome: I would like assurance that someone will fix the problem or do not call it “fudge ripple”. This is false advertising and very frustrating.
Molded food
I bought a frozen burrito from turkey Hill just an hour ago for my dinner after work an I get home open it an it got moldy on it. Now I have no dinner an no one will answer the phone at store. This has happen a couple of times at the same store but this is first complaint because I am tired of wasting my money . Come to find out it expired in January of this year. 6 months ago
Desired outcome: Reimbursement
Store
I go to turkey hill on chestnut street before work every morning. Every morning when I pull up the third shift worker has people hanging out inside the store and outside the store. I went in this morning and there was a guy yelling and flipping out about nothing, literally looking at the machines while doing it. Store associate was in the back room while another guy was outside the doors doing whatever. They had to let jer know I was standing there waiting. Everytime I go there it makes me feel a little uncomfortable around these people not knowing what is gonna jallen when I walk in and out of the store to my car since it's dark. Something needs to be done before someone gets hurt or something happens.
I'm complaining about restaurant worker jodie
I saw jodie handling food with dirty gloves, she also blew her nose with the same gloves, touching the trashcan with those same gloves, and touching doors and other dirty objects with the same gloves she handles food with. Its very unsanitary she is going to get someone sick, and also serving undercooked food, she needs to be fired. She also has a nasty attitude, well if this problem is fixed than I will no longer shop there, I see other employees washing hands after changing gloves constantly but she jodie wont do it and that is not right please handle this situation, before she kills someone.
Desired outcome: I would like for her to be fired .she is going to get people sick and then a lawsuit you don't want that to happen do you .
Turkey Hill Butter Pecan Ice Cream
I purchased 2 cartons (144 ozs.) from Food Lion Grocery store, Raeford Road, Fayetteville, NC. I often purchase the Butter Pecan and have been extremely until the last 2 cartons, which had very few pecans and they were very small pieces. Vanilla with a small amount of pecans is not mine or my family's preference.
Carton Info is: Best by May 06, 2024
08:47 42-092 L4/60
Desired outcome: I would like refund of $3.99 each + tax. Please put original amount of pecans if, not more, in the ice cream, do not skimp!Letter of acknowledgement would be nice.
Mechanicsburg Location
Kylee authorized a transaction on 6/17/2023 at store #0236 in which she added 2 packs of Marlboro cigarettes to my order for herself. I bought 3 single serve drinks and she remained on the phone the whole time I was in store. Never asked if I wanted a reciept and now I know it's because she stole from me and the manager on location Amanda was snobby and useless. She downright refused to look up the transaction. She even refused to give the name of the employee that stole from me at first. I had to go to the corporate level to get any action done. I was to the store 3 seperate times and nobody there communicated about what happened to me. Nobody has a clue whats going on half the time and the attitude from michelle is off the charts. Never will be visiting this location again and I really should file police charges for fraud. $5 or $20 I was still stolen from and humilliated. Attached is a picture of the proof of the money being taken from this specific location and at what time.
Desired outcome: Demotions, better staffing, a gift certificate, an apology..... anything at this point
Lottery machine
Your store on Cassady Ave., Columbus, OH 43219. The lottery machine is always down. I believe they turn it off but when I go in the store your workers either on their phone standing around or sitting down today I went in and it’s 430 and the girl said the machine is down. So I said you turned it off. She just smiled and looked at me. It seems like every time I go in there they turn the machine off at least if they gonna sit down and don’t want to run and Lottery machine, put a sign at the door, saying that the machine is down that would be courteous to the customer, I have been there in the morning at 11 AM and theysaying the machine is down. If you don’t want it at that location then take it out or put a sign up saying at the particular time we are not doing Lottery let a customer know before they get in there That you’re not gonna be doing any lottery
Manager closing store to early
For quite some time Jason at Lampeter Turkey Hill in Lampeter Pennsylvania on Village Road has been closing the store on random. It's becoming an issue with him as he whines that he can't keep people. The reason he can't keep anyone is because he has no professionalism on handling situations of any kind. And if a daily customer says anything to him about whatever he doesn't like to here he tells them to get out of my store and never come back. It's summer time soon and he has to close at 4pm for what reason. Oh he whines he has wife and kids. So what. I have wife and kids. Doesn't mean you have to close a store for that. He can't keep employees either because his attitude is the same towards customers if they say anything too. People quiting or getting fired for telling him stuff he doesn't want to deal with. Unprofessional period.
Desired outcome: Terminate Manager Jason
Gas pump
I used my debit card at the pump for 20.00 in gas. 100.00 was deducted from my account. I'm on SSI and that was my food money. I will never pay at your pump ever again . I contacted my bank and the money was put back right away. You are illegally holding that money . 80.00 for a 20.00 charge are you serious . I'm going to find someone in the government to report this too. You are thieves
Desired outcome: Stop doing this
Coffee
Every time I go in there the coffee is never fresh. Doesn't matter what time of day it is burnt and old. Also the service there is very slow. If anyone stops in there they know it will take at least 20 minutes to get out of there. I used to love the coffee at turkey hill but now it's never cleaned and it's never fresh. This happens all the time but the last time it happened was Tuesday may 30th at 6 am and 830 am. Until it's corrected I will not be going back.
Desired outcome: Can they please just take care of the customers that are giving them business and also have fresh coffee . Otherwise this store will continue to lose business to Sheetz. Thank you!
Icecream seem to have melted
From target deptford. Was shopping with daughter for school. While there we decided to make Sundays. Long day. Got Cherry's and pineapple chocolate sauce wet nuts bananas. And two half gallons one vanilla an chocolate. We were excited for the Sundays. When opened the ice cream seemed that someone wasn't right. To us it seemed that the ice cream may of melted then was refrozen. Live to far away to go back to the store. So thought I'd reach out to you. Sorry no photo through away
Desired outcome: Replaced
Got my husband cookie and cream a couple weeks ago, opened it and it was just vanilla. Didn’t think anything of it until it happened again today same thing! Clearly says cookies and cream but it’s just plain old vanilla. Just thought I’d mention it in case you’re having some issues! Love your ice cream though!
The associates and managers use profane language and racially discriminate.
Multiple patrons at this turkey hill get called nasty names and are told they should make coffee themselves. There's never coffee in the store at any time and they are very disrespectful to people that go in there to purchase anything. All they do is complain about management and talk to patrons like they are beneath then like a piece of trash. If nothing is done there will be a lot of posts and videos on how they treat people and hope someone does something about it. Thank you!
Desired outcome: They need to all be fired including the managers. I'm sure better associate could be found . Business will be lost until it's done.
Managers need to be changed as well as associates.
Extremely rude employee
On December 14, 2022, I went to store number 69 to get a one pack of menthol vuse pods and a cup. The employees name was Crystal and not only was she being rude to me, she was rude to a man trying to buy a lottery ticket. I gave her my ID and she refused to even scan it and started yelling out a different birthday than what was on my ID. She then proceeded to tell me to get out as handing my ID back to me. It was extremely uncalled for as she was the only worker in the store so I didn’t want to cause a scene.
Desired outcome: I would like her to at least be taught where to look for the correct birthdate on an Id so this doesn’t happen to someone else and I would like an apology.
Turkey Hill Gift Card Issue
I am having an issue with a Turkey Hill gift card. I called to the amount of the gift card and the message indicated the card was not found. I followed up with a live chat on the person was no help. I was asked for the receipt and/or location of the Turkey Hill it was purchased. I received the card as a gift from a group of students at a college were I work. The group of students presented me with the gift at the time of their graduation. I have no idea where it was purchased or when it was purchased.
I would like more substantial assistance with this issue.
Desired outcome: I would like resolution for a gift card that is not working. I can be contacted at [protected]@psu.edu or [protected]
Racial discrimination/ blatant disrespectful
Every time I go into the Turkey hill in dunmore, Pa (401 S. Blakey Street, Dunmore,PA 18512) If I am the only one in the store she services me but with an attitude. But, if anyone else is in there she will service them first before me. Her attitude toward me is very unprofessional. As a result I drive a half a mile away so that I do not have to deal with her or got to the Exxon. On The day,of November 7th, I had to go to the store. I had no other chose. This is the day her behavior became unbearable, I was stand in line waiting to be serv.ered. She helped the man in front of me then ask another woman if she was there for lottery. The woman said , Yes. She then said, Ok because the other girl was handling that. She then looked and an other customer and said, what do you need? The woman looked at me because she knew I was there first. Then she serviced another woman knowing I had been waiting. Then another. I finally said to a customer who knew I was waiting and said in a normal tone, am I invisible? When I stepped up to the counter the employee said, I don’t have to get you anything. Can you get me a gold pack of USA 100. She said, you can go over to her she can serve you. I said, just get me a gold pack of USA 100s. She said, No! And walked away leaving me and the rest of the customers standing there. The was the last straw and very last time, I am going to be disrespected by this girl.
Desired outcome: .
Lack of stock and tidiness
This morning. No toilet paper in restroom & it was filthy. Consider it's a new day restroom was still dirty from day b4. Mentioned 2 clerk (April) she gave me the poorest excuse. Staff shortage. She continued on about why is was dirty. One person per shift. Making excuses instead of apologizing &saying well address the issue. She very mouthy.. I've lived in Whitehall 16 yrs. To me no excuse. Especially when I've seen numerous employees just gossiping & standing around. I've seen this store go through staff &Mgrs like people go through a red light ly
Desired outcome: A simple apology. And a statement of how you would improve the situation.As a customer I don't care that u out under staffed. That's not my problem.
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