Truwest Credit Union Customer Service Phone, Email, Contacts
Truwest Credit Union

Truwest Credit Union

Truwest Credit Union Complaints Summary

1 Resolved
0 Unresolved
Our verdict: With Truwest Credit Union's perfect complaints resolution rate, you can expect exemplary service. However, it's beneficial to read beyond the numbers. Explore detailed customer reviews to understand the context behind their success. Familiarize yourself with the full range of services offered by Truwest Credit Union and prepare clear communication for any interactions. Keeping a personal record of your dealings will help you navigate their services effectively and ensure your satisfaction with their performance.
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Truwest Credit Union complaints 1

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Newest Truwest Credit Union complaints

Verified customer This complaint was posted by a verified customer. Learn more
The complaint has been investigated and resolved to the customer’s satisfaction.
Truwest Credit Union has left an official reply on this complaint.

Truwest Credit Union Tru West Credit Union added $1500 to the balance of my auto-loan without notice, explanation, or legal cause

Tru West Credit Union added $1500 to the balance of my auto-loan without notice, explanation, or legal cause. I already know tru west will claim it is a result of not having car insurance, but tru west's claim is demonstrably false. They never contacted me about any issue with my insurance because there isnt one. I have had full collision coverage the entire time ive had the vehicle. This is just a cash grab, hoping some customers wont notice or complain. Tru west's actions are unacceptable professionally and illegal. The fee needs to be immediately refunded along with all interest that has accrued as a result of Tru west's nefarious activity.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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J. Bayer
Verified customer This comment was posted by a verified customer. Learn more

They noted that I never sent a document back to receive refund of money that was stolen by YELP. But I know for sure the document was sent back if I was at the location every week talking to the manager trying to get my money back with in the timeframe to file a complaint why would I not send document back to get money that was stolen from me. I want refund for $586.77 that Yelp stole + $48.46 that was deposited into closed account from Uber. Location this happened at was

Is Truwest Credit Union legit?

Our verdict: Truwest Credit Union has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Truwest Credit Union's position as a benchmark of trust and quality within its industry. Users and clients of Truwest Credit Union can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Truwest Credit Union earns 100% level of Trustworthiness

Perfect Trust Endorsement: Truwest Credit Union achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Truwest Credit Union. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Truwest Credit Union resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Truwest Credit Union has claimed the domain name for for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Truwest Credit Union website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Truwest Credit Union have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Truwest Credit Union and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Truwest Credit Union.

However ComplaintsBoard has detected that:

  • Truwest Credit Union protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Truwest Credit Union. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Overview of Truwest Credit Union customer experience

Truwest Credit Union has faced numerous consumer complaints in recent times. Customers have reported problems with loan approval processes that are unnecessarily long, resulting in frustration and inconvenience. Members have also reported issues with customer service and unprofessionalism from employees. Charging of excessive fees and hidden charges and delays in processing loan payoff requests have also been reported. Some customers have also experienced difficulty in accessing their accounts online or receiving assistance from customer support. These issues have led to a high level of dissatisfaction among Truwest Credit Union members, and may influence their decision to seek alternative banking options.
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Truwest Credit Union contacts


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