I used the drive through at the West Columbia S.C. Branch on HWY 378 on 15/Oct./2026 just to cash a check and waited 15 minutes to have the teller tell me that I had 3 people in front of me and that it would be a while. I saw her through the glass and she was working very hard to service everyone. This is the 3rd time out of 4 (I have multiple accounts there) that I have tried using this bank just to cash a check. This has happened at another branch that I go to in Lexington where the Teller is over worked and rushing around to assist everyone in a timely manor. Per the Teller and what I have observed there is a employ shortage. Please get this fixed quickly or I will be forced to close out 8 accounts that I have with you.
Desired outcome: Staff up
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