Truist Bank (formerly BB&T Bank) review: Over charged 7 years on escrow taxes.

Paper work is available, BBT November the situation was resolved monetary but the money was never been refunded, taxes over payed thru escrow acct.10,000 I not given up, I've struggle all my life, no, attorney if needed, BBT asked to hold off.28 the of March,2022, I was told it would be revoled. Your company take even take a phone call., waiting time twice today over a hour each time, list call both time. Do you think if I call the TV station they could help me get my over charged money back.