After paying off 3 bounced checks, 2 months later (9/24) I received 3 letters from TRS charging me $50 for each check-service fees. I figured okay, I gues that's about right.
Less than 12 hours after receiving the letters, they withdrew the first $50 without my knowledge or consent. I did not even have the chance to wake up in the morning and call them about it. The checks (that had bounced)had already been paid. I was told that if a collection agency is trying to get $$ from someone for a second party, they can legally withdraw the money without asking you. HOWEVER, TRS was acting only for themselves.
After calling them and speaking with a supervisor, they apologized and assured me they would refund my $50. That was all I had in the bank at the time, and don't get paid until the end of the month. They were very apologetic, which sounded to me like they knew what they did was wrong.
Unfortunately, I wake up on 9/26, check my bank account on line, and they have tried to take out the other $100 I owe them-again, without my knowledge or consent. Now I am in the red $70 for NSF, because there is no money in my account.
I am furious at these people, and called them again today(9/26), talked directly to a "supervisor", and got the same "I am so sorry, we will refund the money". I tried to explain that they did not get any money, because their withdrawal request was NSF, but the guy was not listening. I was not yelling, just assertive, and begged them NOT to do this, taht I would pay them next week. He hung up on me.
Okay--Can anyone out there help? I want to speak to someone higher up in this company; does anyone know a number I can call? I am an intelligent person, I pay my bills, even when they are late (I am having the same problem others are having economically), and am not trying to get out of paying them their service fees. BUT--I feel something should be done about this.
I wrote a check to a sporting goods store that was returned and then cleared on the second time. Despite the...
TRS Recovery has called twice Yvonne is the foreign rep stating they have a check # for a certain amount that...
My daughter received TWO letters from TRS saying on December 18, 2008 she wrote two back checks at a Wal-Mart out of the Houston area. FIRST, my daughter does not nor has she ever owned a checking account; SECOND, she does not own a car and has never been to Houston, Texas. Here is a young lady just out of High School starting college and she is hit with identity theft. Like all of you, no cooperation from TRS -- all they want is money and now we are receiving letters that they will settle for a lessor amount. They will not provide copies of the checks and want us to provide copies of the checks to them - duh - what part of she does not have a checking account don't they understand. We have filed identity theft with our police department and they are involved with this case. They told us not to send TRS ANY personal information and seeing as they have my daughters drivers license (don't know how they got this) that they can pretty much pull up anything on my daughter at this point. At this point, she can't even get a checking account even if she wanted so they are succeeding in destroying her credit when she hasn't even started her adult life.
So, one day I get an email from Amazon.com, supposedly, saying that a payment made by check did not go through and has been reported to TRS Recovery Systems, Inc. I had no idea what order this was in reference to, and there was no reference number. I contacted Amazon.com directly to verify the validity of such a claim, because it sounded fishy to me. First of all, I rarely use checks, and when I do, they are never for online purchases. This email arrived 6 months after I had made a purchase on Amazon.com and received my items.
My order had been split because one of the items I ordered was on backorder and arrived 6 months after I had placed the order. I talked to a customer service rep at Amazon.com and they said that they had no qualms with me-everything was paid for. However, they told me to call TRS to clear this up. So I called TRS and they had no idea what I was talking about. They wanted my bank account number and full routing number. I gave it to them, but they said it wasn't the right number, and asked if I was certain that I gave the full routing number, including the check number at the end.
Since I did not use a check, there was no check number to give. I told them I used a debit card for my transaction, and they said they don't work with credit card or debit card transactions-only checks. They said they couldn't help me unless I could give them an order number, reference number or full bank account information and to call Amazon.com. I already called them and they didn't have any information about this. So I thought it was over - since I didn't use a check and I was good with Amazon.com, I didn't have to worry about this anymore. I was wrong. A week later I get an invoice saying I owe TRS for the amount of $10.68 for the Amazon.com order plus a $20 service fee that they imposed for 'helping me out' and getting rid of this debt that I didn't have.
Even though they have my bank account number, I don't care, because that account has been closed for the past 3 months, so if they try to collect from that, they won't get anything out of it. I sent them a letter telling them I am not going to pay because I don't owe them or Amazon.com anything.
TRS didn't like my response and rebutted by sending another letter saying the debt was valid and that if I didn't pay it would affect my credit score and I would never be able to place another order at Amazon.com until the debt was settled and I better pay or else. I have since ordered from Amazon.com several times in the past few months with no problems whatsoever.
In addition to the threatening letters, they started calling my cell phone night and day. I screen all my calls and don't pick up for 'unknown' numbers or numbers I don't recognize. They never left a message, but I knew it was them. If it's important enough, they will leave a message and I will call them back. (Well, maybe not them, but other people).
I sent them another letter, demanding them to cease and desist immediately. I told them forthright that I would not talk to them over the phone. They still call me night & day, however now they leave a prerecorded message, with my name and some 14-digit number after it.
They ignored my initial order to cease and desist, so now I have to send them a second cease and desist letter. I have logged every call I've received from them and reported them to the FTC, my cell phone carrier, the Utah Division of Consumer Protection, the BBB, and have an attorney on standby.
I don't know if that will be enough to stop them from continuing to call me. If they do not stop, they will be seeing me in court (For a $10.68 so-called debt, it is hardly worth it, however, I am confident that I will win and I will sue the pants off these bas***ds, just for the sheer inconvenience it has caused me).
I received in the mail a "Notice of Attorney Referral" from TRS Recovery Services. The letter claims that I had written a check to a Wal-Mart in Tulare, CA in December of 2007, and that they had tried numerous times to contact me (which did not happen). Upon trying to contact them back at one of the numerous numbers that were provided, I was never able to reach a human being to talk with them. Since I had NOT written a check for $820.00 to Wal-Mart in Tulare, because I live at least five hours away, I became alarmed that this was 1) either a scam on the part of TRS or 2) Identity Theft. I contacted my local Police Department, and they were nice enough to check into the situation for me.
The officer working on the case suggested that I do the following:
Because TRS is actually a legitimate business (I don't understand why!), that I write them a letter stating that the check was not written by me, that I had contacted my local law enforcement agency, and that they need to send me an affadavit form. I obtained a Police Report for this claim, and I will share that with TRS.
The officer told me that once this happens, if they then send me the form, to go ahead and fill it out and it should be done. He said also that many times, they drop the case. Good Luck, and beware! Don't give them any personal information.
I had some transactions that accidentally did not go thru and TRS Recovery got involved. They tried to send...
TRS keeps calling my house looking for my grandson that "used" to live with me. I have told them repeatedly...
TRS Recovery Services, Inc. keeps authorizing bad checks written using my name or nick name and address with an incorrect identification and another victims bank information and then sends unpaid check notices to me for payment or keeps calling for collection. TRS has allowed identity theft criminals to write more than twenty plus checks totaling over $20, 000 using my information with another victims bank account information. Despite my affidavits about the identity theft and fogeries, I keep receiving notices and additional requests.
TRS still accepts checks using my information and says that the burden is on me to prove that I did not write these checks. TRS representatives have notified me that its system is not setup to identity identity theft victims. Additionally, I have found great frustration trying to talk to a live person and then, once you do, they hang up on you.
Anyone interested in a class action suit. Maybe they will change the system to protect identity theft victims instead of the criminals.
I received a letter from TRS Recovery Services stating that I had written bouced checks, but I do not receive checks from my bank. So far they have sent me 4 different letters for different amounts of money that I had supposed to have written the checks for. I called the number that was listed if I wanted to dispute this letter. I dialed [protected], it was a recording that told me to write to the p.o. box number. I never could talk to a live person. I am getting me an attorney to do a full investigation on this company for Identity theft and calling the better business bureau of Investingation to make sure this company is put out of business.
TRS recovery has been calling my job everyday This woman Carolyn was very nasty and short with me on the...
After a purchase on Amazon .com unsuccessfully was paid through my electronic banking, I have been repeatedly harassed by TRS. The purchase was by my son, a minor. The "Paypal" transaction did not go thru. TRS calls constantly calls at all hours of the night and asks for my son. The last call, the admitted that it takes 2 to 3 weeks for paper checks to be processed. I advised them not to call me at all in the next 3 weeks since they are admitting that this is the case.
The balance is $34.00
I have realized that there are numerous complaints on the internet against this company and I expect to lodge 1 complaint for everytime they call me until this is resolved.
I purchased something from McAfee 3 months ago using the TELECHECK service on their website. It ended up being the wrong product so they refunded me the money. Well a month later I get a collection notice in the mail saying I owe TELECHECK $87.00. I have been on the phone for the past 2 months trying to sort this out. McAfee has contacted TELECHECK to tell them that the product was refunded and STILL they are harassing me with this. I sent them my bank statement proving that it had been charged and then refunded. I don't know what more I can do. This company is unbelievable.
I keep getting phone calls from TRS Recovery saying that they need to resolve a debt matter before 10-05-07...
Received a letter from TRS Recovery Services on April 9, 2007. They told me that I had wrote a bad check for...