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Afni
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2.3 1 Review 159 Complaints
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Afni Reviews 160

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A
12:00 am EDT

Afni Exceptional Customer Service Experience with Afni, Inc

I recently had the pleasure of using Afni, Inc.'s customer service for technical support. The representative I spoke with was incredibly knowledgeable, patient, and went above and beyond to assist me with my issue. The service was prompt, efficient, and resolved my problem seamlessly. I highly recommend Afni, Inc. for their outstanding customer support!

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  1. Pros
    1. Expertise in Customer Lifecycle Management
    2. Robust Omnichannel Support Solutions
    3. Advanced Analytics for Customer Insights
    4. Proven Track Record with Big Brands
    5. Tailored Training & Quality Assurance Programs
  1. Cons
    1. Limited Global Presence
    2. Industry Competition Intensity
    3. Potential Client Privacy Concerns
    4. Perception of Outsourcing Negativity

Afni Complaints 159

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6:48 pm EDT
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Afni "collection" practices

This organization has been dealt with by the United States of America Bureau of Consumer Financial Protection. They have also been Hacked and covered up that mismanagement of their Target's ID Information.

You Can Read the Complete CONSENT ORDER Here:

https://files.consumerfinance.gov/f/documents/cfpb_afni-inc_consent-order_2020-11.pdf

Here are samples of their Malpractice.

20. Respondent’s creditor clients did not furnish accounts to CRAs before sending accounts into collection and therefore did not previously furnish dates of first delinquency for those accounts.

21. When creditors would send accounts to Respondent for collection, the accounts often did not specify a date of first delinquency. Instead of establishing and following reasonable procedures to obtain dates of first delinquency from its creditor clients, Respondent would instead select from dates that the creditors did provide, including the date on which telecommunications service was disconnected, or when the debt was charged off, and Respondent would furnish such dates as the date of first delinquency.

22. The disconnect date is not an accurate date of first delinquency because telecommunications services are often not disconnected until after a consumer has been delinquent for some time. Likewise, the date on which a debt is charged off is not an accurate date of first delinquency because debts are often not charged off until a consumer has been delinquent for some time.

They seem empowered to call from unpublished (fake) numbers as if you are supposed to believe they are who they say they are and whatever claim they are making is legitimate.

Desired outcome: Follow The Law, and Hold ATT into account for Failing in it's duty to do the same. Just because you are given a claim by ATT does not make it legit. They enjoy a shady reputation.

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10:51 am EDT

Afni Customer service representative

Dena frageman is an employee of yours who works out of home in Tucson az. She has been convicted of crimes such as theft and drug sales. How is it that she is able to access customer information? Do u drug test or run background checks? A report will be made along with this one to the bbb and if necessary corporate. It's unbelievable how your company can hire people like this and allow them to have complete trust with the information provided about your customers. It's mistakes like this that your company has allowed to skip through the cracks that have innocent peoples life's at jeopardy. I'm literally shocked and surprised how afne and Verizon has allowed this. Your company should be ashamed and I will undoubtedly take this a step further.

Desired outcome: I expect it to be dealt with according to policy

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4:18 pm EDT
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This event took place on September 5th in the early afternoon around 5 PM. Michelle Henry, your 'social media' employee is not my friend on facebook, and we have no mutual connections. Somehow she found and targeted my page for harassment. She found a memory that I had shared of a traumatic event in my life and started posting the laughing emoticon on it...

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Is Afni Legit?

Afni earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Afni to be a trustworthy company. Although there's a 32% resolution rate for customer complaints, which deserves attention, Afni is known for their high standards and safety. If you're thinking about dealing with Afni, it's wise to check how they handle complaints.

We found clear and detailed contact information for Afni. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Afni has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Afni's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Afni.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Afni.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Afni's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 32% of 1 complaints were resolved.
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3:33 pm EDT

Afni collection call for wrong balance

Received a call from AFNI and had a person by the name of "Cat" tell me my balance with Verizon was $ 306.24. She stated that she was a Third party collector. (Afni according to Verizon is one of their divisions, so it is not a third party collector) When I finished with her, I got verizon on the phone and had them both listen to each other. Meagan with AFNI, supervisor, preceded to tell me the balance was actually $ 122.00, which is the correct amount. I asked why would Cat state is was $ 300.00, she stated that becuase we have a lot of calls, sometimes there are mistakes. I informed her that I as well handle collections and I have never, never, called a customer and given them the wrong balance. I preceeded to get her to pull the call, all of a sudden, she can't but her supervisor can, but is unavailable. If I was stupid, and didnt know my balance, they would have accepted the $ 300.00 and made a profit of $ 184.00. Drop Verizon, go with someone else, they are crooks and obviously hire thieves!

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2:40 pm EDT

Afni us cellular

Lost a job a couple years ago, and went in to cancel my phone contract during this rough time. The people at the local store said that it wouldn't be a problem to cancel, I just had to pay a fee of $125. So I paid it, in cash, out of pocket, right there. I asked if there was anything else that I'd need to do, and the woman told me that my last bill was already paid with the fee, and the contract was cancelled, so nothing should come up again.

July 3, 2017, nearly TWO YEARS LATER, I received a letter in the mail from a collection agency, claiming I owe them $347.80. For what? I called them and all they would say is that I owe them all of that, despite that I paid off my contract and any backed up fees.

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4:17 am EDT

Afni Unethical behaviour, attempt to collect false debt

Just received a collection notice from Afni that I owe Dish Network $691.06. Funny...I have never had Dish Network service at any time. I have found that this seems to be a common practice of Afni to send out fraudulent notices as well as pick up old debts that are past the statue of limitations and attempt to collect them.
I am sending them a demand for validation of debt by certified mail just to make it legal so I can pursue legal action if they persist. Then I am contacting my states attorney general.
CHECK OUT http://afnifraud.blogspot.com/
http://aaacreditguide.com/collection-agencies/afni/
Will re-post as this goes on to let people know as many details as possible.

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5:23 pm EDT
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I just received a letter from afni inc, stating i owe them $8, 779. 44. For a loss and damages. . They threatened me by saying they will take the comparative negligence laws, and that the department of transportation told them that mt license will be suspended and registration, if i do not pay immediately. . They told me to make payment by visa, mastercard...

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3:40 pm EDT
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I am posting this to actually try and help you, and I encourage you to keep that in mind and read thoroughly through all that I have to say. I was previously a debt collector employed at Afni, and I am going to let you know what I would do if I received a bill from Afni, or had a listing on my credit report from them, and you can go from there. Let me...

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8:15 am EST
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Afni Collection on account never had

Received a letter to settle an account that never existed. The letter claimed that I could pay half of the total balance of an AT&T Mobility bill. I have never had an AT&T Mobility account. I googled the company, and found pages and pages of reports of fraud.

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Always be alert
Always be alert
US
Feb 07, 2013 4:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

We're always taught that we are considered innocent until proven guilty...This is not the case when it comes to debt collection. If you are sued, you must show up at the court date and dispute the debt there. Then you can finally force the collection agency to produce evidence that :

1. The debt is valid
2. They have a legal standing to sue you for the debt (a number of documents required to prove that they have the legal right to sue YOU for the money they claim they are owed. )
3. The amount claimed is accurate
4. The debt is still within the statute of limitations for legal remedies

A note to 'How Long With This Account Last?"...Once the consumer is being hassled by debt collectors, (debt buyers) the OC has already written the account off. Paying the debt buyer has no affect on lending rates, because they have no influence on financial markets. Debt buyers almost NEVER have the legal standing required to bring a suit anyway. They know this, and still fill the courts with in-house generated 'affidavits' making claims they know they can not back up in most cases. They make their money from 'summary judgements' on the people who do not know their rights and don't show up in court to force the agency to prove their claim. If you don't show up, the assumption is that the debt buyers claim is factual! You will then be legally obligated to pay a debt that, otherwise might not even be valid!

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5:03 am EDT
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I was sent a "Pay only HALF OF YOUR BALANCE to settle your account" offer. I never have had an account with the company they mentioned:T-Mobile. The said I could pay either online or with a credit card. They asked for my social security number plus my credit card number and 3 digit code. I tried to call the number they provided but it was not working at the...

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4:56 am EDT
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Afni Trying to collect debt that does not belong to me

AFNI has attached my address to someone elses debt as it appears that me and the debt have similar names. I have confirmed with them that my social security number does not match that of the real debtor. They have placed a collections account on my credit file using my name and home address only. I have contacted them by phone and by letter and they refuse to discontinue their threats and harassing letters and calls. I'm not sure what my options are for suing these ###, but this is my first step prior to contacting a lawyer.

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tiredofbullies
Lindale, US
Feb 05, 2013 1:20 am EST
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They have contacted my grandfather stating he owes a debt to them. Number one, my grandfather has NEVER had past due bills. They are claiming to be collecting from AT&T but what really grabbed my attention was the last two lines of the letter: "The law limits how long you can be sued on a debt. Because of the age of your debt, we will not sue you for it, and we will not report it to any credit reporting agency."
Hmmm. Ranks right up there with the ### trying to get information at their house based on "Windows Error Reports" - I told that one off in no uncertain terms - telling him plainly I knew he was a liar because there had never been a computer hooked up in that home!

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2:51 am EDT
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April 06, 2012, I received a settlement offer in the mail, stating I owe debt to QWEST. I never have had service with Qwest, in my life. In the letter sent to me, it states this; For proper credit on your account please write this number [protected]-02 on your payment. Afni, Inc.Account # [protected]-02| balance 212.88| Original Creditor QWEST| Creditor Account # [protected]|Date 0462012

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11:24 am EDT
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Afni Cable Bill

I got a Bill today from afni Inc offering Me a discount payment offer on a bill from a cable company that I had over 7 years ago. Mind you I, I haven't received a bill from this company, Telling me I owe this bill, Just out of the blue I get this payment offer from afni Inc, I looked up statue of limitations in Ore. And the law states, after 6 years you can't be sued for the bill.

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lyle1959
Tempe, US
Oct 15, 2009 5:53 pm EDT

They are scamming again.They just sent me a bill from Californa verizon inc.
I have not lived in california since 2005.
The agency is called Afni, inc.404.brock drive.
po box 3427.
Bloomington.il [protected]

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3:35 pm EDT
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Afni Fraudulent Phone Bill

I received a collections letter from Afni.Inc stating that they were "making another attempt to contact me regarding my overdue Verizon account. They were offering to settle for half what they said we owed ($577.75). The spelling of the first name of the person addressed on the letter was similar to mine, but not the same as my first name. The last name was the same as mine.

I have never had a Verizon account. When I checked with Afni by phone the manager said "they would remove my address from the computer so I should disregard the letter." When I asked why it was sent to me in the first place, the manager became verbally insulting and said "then I should ask you why you were opening other people's mail."

I called Verizon and spoke with their Fraud Investigation Department, and was told that they have no record of there ever being a Verizon account in my name or under my SS#. The Fraud investigator said Afni.Inc. was probably doing "skip tracing" with just the name on the account to see if they could find anyone with that name anywhere to send the collection letter to. I suggest anyone who gets anything from Afni.Inc. check on it carefully before paying them anything!

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9:29 pm EST

Afni Scam

A company called Afni sent me a collection notice for an AT&T bill of over $500. The problem is that I have never once had AT&T in my life; I've only had Verizon. Furthermore I've never had any problems with Verizon and I've paid my bill on time and never lost service. So these fraudsters have tried to charge me over $500 to collect on a service I've never once used or paid for in my entire life! Plus they said in the letter that I only had 30 days to pay up.

Not only is Afni trying to get me to pay money for something that I do not owe, but they are threatening to try to damage my credit if I don't pay! They are harassing me for a debt that I've never had. This is extortion and is illegal!

If you get a collection letter from Afni Collections, Inc. do not pay them! Afni is a scam and a fraud and you can't cave into their illegal harassment! And now I'm worried that my credit will be damaged because these fraudsters will ruin it or that they'll hand over my fake debt to another scammy company!

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NikkiFU
Brownsville, US
Dec 30, 2022 11:05 pm EST

I have also got a collection on my credit report from AFNI for AT&T in the amount of $1480.47. I have had AT&T but we switched to Verizon about a year ago. Now I owe that much? How? If I did owe that amount why would I have never gotten a bill from them with that amount or any amount for that matter?

Now I got paperwork in the mail asking for drivers license, social, etc... No way I am giving you that information.

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Mad Niteowl2
US
May 09, 2022 9:28 pm EDT

I’ve received a collection letter from AFNI for a Fraudulent AT&T bill that I don’t owe at all. I’ve never had an account with AT&T ever. This is the second letter I’ve gotten from them asking for information

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1:10 pm EDT
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Afni Inc. alleges that i owe ATT $80.00 dollars which afni claims ATT has placed this acc with them for collections. ABSOLUTE LIE! After getting a better deal from a local cable company (Time Warner) for a service bundle of cable TV, digital phone service and high speed internet, i took the offer, which involved transferring the ph service from ATT to...

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1:41 am EDT
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I am a forgery victim in the state of california for forgery with a bill I cannot clear out of my credit report with t-mobile for 389.04. I have filed a complaint with the ftc and sent in appriopiate paperwork incuding a police report and filed affidavits with this organization. Over 80% of the case has been cleared including the credit report. The case...

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4:17 am EDT
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Afni Cell Phone Bill

OMG! These people are plum AWFUL! I applied for service through tmobile and discovered that there was a old account created in 05 well i was only 16 in 05. So i was told to contact AFNI where my account had been sold. So i called and that lady was just so RUDE! Basically calling me a liar, and telling me my only option is to pay this 800.56 dollar bill! Does anyone know if there is futher actions i can take to resolve this matter without paying for something i had NO IDEA about?
Thanks in advance for yall's help :)

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1:54 pm EDT
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Afni BOGUS COLLECTION LETTER

MY DAUGHTER RECEIVED A LETTER FROM AFNI STATING SHE OWED (APPROX.) $2, 785 TOAT&T.
SHE IS 23, HAS NEVER HAD AN ACCOUNT WITH AT&T. I UNDERSTAND THAT THIS IS A BOGUS CLAIM BUT CAN THEY DAMAGE HER CREDIT RATING? I READ THAT WE SHOULD NOT CALL THEM, OR GIVE THEM ANY INFO EXCEPT FOR WHAT IS IN THE FORM THEY SENT. WHAT, IF ANYTHING SHOULD WE DO?

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6:29 am EDT
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Afni fake company trying to use dummy companies to collect money

They sent me a bill stating I owe 929.52 for a ATT mobility and I'm seeing different complaints online stating that they are a fraud company using fake companies to collect money.

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FDL_HOU
Houston, US
Apr 23, 2011 10:16 pm EDT
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No, they are a real company and a shady one, at that. They use legitimate companies and try to get people to pay bogus amounts. They purchase OLD accounts receivables from companies, mostly phone companies. There maybe someone else with the same name as yours or had that phone number. What I think is stupid is they will attempt to collect on a debt that is beyond the statute of limitations in most states. They are ###. Do like Maggie says, send them a letter and make them prove it.

About Afni

Screenshot Afni
Afni is a company that specializes in customer service and engagement solutions. They offer services such as customer care, collections, and insurance subrogation, primarily through call center operations. Afni also provides back-office support and customer acquisition strategies to businesses.
How to file a complaint about Afni?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Afni in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Afni. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
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8. Submission Process:
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9. Post-Submission Actions:
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Ensure you follow these steps carefully to effectively file a complaint with Afni on ComplaintsBoard.com.

Overview of Afni complaint handling

Afni reviews first appeared on Complaints Board on Jan 10, 2007. The latest review Exceptional Customer Service Experience with Afni, Inc was posted on May 22, 2024. The latest complaint Former Employee was resolved on Oct 19, 2013. Afni has an average consumer rating of 2 stars from 160 reviews. Afni has resolved 51 complaints.
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  1. Afni Contacts

  2. Afni phone numbers
    +1 (866) 352-0479
    +1 (866) 352-0479
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    Customer Service
    +1 (866) 377-8844
    +1 (866) 377-8844
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    Head Office
    +1 (866) 778-2364
    +1 (866) 778-2364
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    Opelika, Alabama
    +1 (800) 518-4337
    +1 (800) 518-4337
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    Tucson, Arizona
    +1 (888) 281-2364
    +1 (888) 281-2364
    Click up if you have successfully reached Afni by calling +1 (888) 281-2364 phone number 0 0 users reported that they have successfully reached Afni by calling +1 (888) 281-2364 phone number Click down if you have unsuccessfully reached Afni by calling +1 (888) 281-2364 phone number 0 0 users reported that they have UNsuccessfully reached Afni by calling +1 (888) 281-2364 phone number
    Tucson, Arizona
    +1 (877) 448-2364
    +1 (877) 448-2364
    Click up if you have successfully reached Afni by calling +1 (877) 448-2364 phone number 0 0 users reported that they have successfully reached Afni by calling +1 (877) 448-2364 phone number Click down if you have unsuccessfully reached Afni by calling +1 (877) 448-2364 phone number 0 0 users reported that they have UNsuccessfully reached Afni by calling +1 (877) 448-2364 phone number
    Bowling Green, Kentucky
    +63 24 622 364
    +63 24 622 364
    Click up if you have successfully reached Afni by calling +63 24 622 364 phone number 1 1 users reported that they have successfully reached Afni by calling +63 24 622 364 phone number Click down if you have unsuccessfully reached Afni by calling +63 24 622 364 phone number 0 0 users reported that they have UNsuccessfully reached Afni by calling +63 24 622 364 phone number
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    Philippines
    866-352-0479
    866-352-0479
    Click up if you have successfully reached Afni by calling 866-352-0479 phone number 0 0 users reported that they have successfully reached Afni by calling 866-352-0479 phone number Click down if you have unsuccessfully reached Afni by calling 866-352-0479 phone number 0 0 users reported that they have UNsuccessfully reached Afni by calling 866-352-0479 phone number
    More phone numbers
  3. Afni emails
  4. Afni address
    1310 Martin Luther King Dr., Bloomington, Illinois, 61701-1465, United States
  5. Afni social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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