Trivago review: Room booking

Subject: Request for Resolution – Incorrect Booking Date

Hello,

I am contacting you regarding my recent booking. I attempted to book a room for the night of 30 June, but the confirmation I received showed 9 August, which was clearly incorrect. I cancelled immediately and contacted you straight away to explain the error.

You acknowledged that this was a human error, yet I was told the booking is “non‑refundable” regardless. I then offered a reasonable alternative — to simply keep the booking for 9 August — but this was also refused, despite the room still being available at the same price.

This situation is not reasonable. I acted immediately, the error was acknowledged, and no loss would be incurred by correcting or honouring the booking.

I am requesting that you either:

Refund the incorrect booking, or

Reinstate the booking for 9 August as originally confirmed.

Please resolve this promptly so I do not need to escalate further.

Thank you.

Regards,
William