Trivagoerroneous hotel listing / poor customer service

Event occurred May 26, 2017

I live in Pittsburgh and was driving to Boston on May 27
I decided to stay half way in Fishkill New York.
I went on Trivago Website for Fishkill and found a real "deal: for Springhill Suites - "Uptown"
I booked through Trivago which came through - confirmation returned that i was booked for the night in Sprinhill Suites, Uptown in CHARLOTTE NC.
I immediately call and finally reached that property to cancel - they refused as it was a sameday booking (9 AM).
I called who said they could do nothing about it.
I have written/tried to contact Trivago at least 3 times - no response.
This was a mis-listed property - and the fault of Trivago
Naturally I would like a refund.

  • Updated by deanmarlin · Jun 13, 2017

    June 13 ... After lengthy online process TRIVAGO - provided a full refund to me this day. I had to supply extensive documentation but their customer service (which is in Europe) finally came through. However, I would recommend not using this 2-off website search engine to anyone not accustomed to internet transactions and communications with understaffed customer service operations. I believe I would still be in "neverland" if it was not for their attention being drawn by his complaint board posting

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