Trivagoerroneous hotel listing / poor customer service

Event occurred May 26, 2017

I live in Pittsburgh and was driving to Boston on May 27
I decided to stay half way in Fishkill New York.
I went on Trivago Website for Fishkill and found a real "deal: for Springhill Suites - "Uptown"
I booked through Trivago which came through Hotels.com - confirmation returned that i was booked for the night in Sprinhill Suites, Uptown in CHARLOTTE NC.
I immediately call and finally reached that property to cancel - they refused as it was a sameday booking (9 AM).
I called Hotels.com who said they could do nothing about it.
I have written/tried to contact Trivago at least 3 times - no response.
This was a mis-listed property - and the fault of Trivago
Naturally I would like a refund.

  • Updated by deanmarlin · Jun 13, 2017

    June 13 ... After lengthy online process TRIVAGO - provided a full refund to me this day. I had to supply extensive documentation but their customer service (which is in Europe) finally came through. However, I would recommend not using this 2-off website search engine to anyone not accustomed to internet transactions and communications with understaffed customer service operations. I believe I would still be in "neverland" if it was not for their attention being drawn by his complaint board posting

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.