Trivago — erroneous hotel listing / poor customer service
Event occurred May 26, 2017
I live in Pittsburgh and was driving to Boston on May 27
I decided to stay half way in Fishkill New York.
I went on Trivago Website for Fishkill and found a real "deal: for Springhill Suites - "Uptown"
I booked through Trivago which came through Hotels.com - confirmation returned that i was booked for the night in Sprinhill Suites, Uptown in CHARLOTTE NC.
I immediately call and finally reached that property to cancel - they refused as it was a sameday booking (9 AM).
I called Hotels.com who said they could do nothing about it.
I have written/tried to contact Trivago at least 3 times - no response.
This was a mis-listed property - and the fault of Trivago
Naturally I would like a refund.