CB Travel and Vacations Travelodge Complaints #42-61

Travelodge review: Staff performance, hotel cleanliness

Mark Childs of Montreal, CA

Mar 09, 2022 8:29 pm UTC

Verified customer

Booked online using visa rewards program. Advertised as COVID compliant with clean rooms. Needed pet friendly room so added comment on booking.

Arrived at hotel after 10 hours drive and female staff member on desk was struggling to find reservation which she did eventually. Not wearing a mask and when I asked if you no longer needed to in Quebec she said that you do. Did not put her mask on.

Room on second floor and corridor contained several buckets and large laundry hampers to hold water leaking from the roof. Most of these had standing water in them and one had a pump directly into a guest room (see photos).

Our room had a loose toilet seat, dirty toilet bowl and mould on the roof above the door (see photos). I went back to front desk explained my findings and asked for another room. They gave me a room across the corridor which was no bettter and had brown stains in the toilet bowl which had not been cleaned.

I went back downstairs and complained this room was just as bad and the male staff member told me all the rooms were just as bad. I asked how can you charge these prices for these rooms and I was told by the male staff member that “I could just find another hotel if you don’t like it”. This lack of customer service infuriated me and when I told them that I had just had a long journey, two pets and a wife who had just ordered food to be delivered I was again told I could find another hotel. I asked why they weren’t wearing masks and the male staff member told me he didn’t want to.

Desired outcome: Apology from Travelodge and a the hotel closing until it is fit for paying customers

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customercare.facebook@wyn.com

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Travelodge address

22 Sylvan Way, Parsippany, New Jersey, 07054, United States

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