Travelodge

Booked online using visa rewards program. Advertised as COVID compliant with clean rooms. Needed pet friendly room so added comment on booking.

Arrived at hotel after 10 hours drive and female staff member on desk was struggling to find reservation which she did eventually. Not wearing a mask and when I asked if you no longer needed to in Quebec she said that you do. Did not put her mask on.

Room on second floor and corridor contained several buckets and large laundry hampers to hold water leaking from the roof. Most of these had standing water in them and one had a pump directly into a guest room (see photos).

Our room had a loose toilet seat, dirty toilet bowl and mould on the roof above the door (see photos). I went back to front desk explained my findings and asked for another room. They gave me a room across the corridor which was no bettter and had brown stains in the toilet bowl which had not been cleaned.

I went back downstairs and complained this room was just as bad and the male staff member told me all the rooms were just as bad. I asked how can you charge these prices for these rooms and I was told by the male staff member that “I could just find another hotel if you don’t like it”. This lack of customer service infuriated me and when I told them that I had just had a long journey, two pets and a wife who had just ordered food to be delivered I was again told I could find another hotel. I asked why they weren’t wearing masks and the male staff member told me he didn’t want to.

As I arrived here at the Travelodge by Wyndham in Montreal (Dorval) I asked for internet and alas no internet, it never downloaded, and when I notified the front desk I was told that was the speed they had here. Than was told there was no restaurant and to go eat at the hotel next door, than I asked to talk to a manager I was told the manager or supervisor was not available, I tried cancelling this nightmare before I even checked in and was told by booking.com I could not get a refund, because it was paid ahead of time. I got a hold of someone at Travelodge by Wyndham on the telephone which gave me a file number to which she said she would look into it#[protected], and would get a call within the week, which I cannot wait to see. There is so many other hotels near the airport to chose from and this one in my book will be the last time for my company and myself. At the reception the receptionist was diplomatic, which is a plus on his part, but the enthousiam for working here was not really apparent. John Grenier ([protected]@outlook.com)