Travelgenio — not refunding canceled jet airways flight tickets
I have been trying to get my refund from travelgenio for my jet airways cancelled flight tickets (booking code 5JVH2I and 71CKKG). Jet airways mentioned in the email that they have processed the refund. Every time I speak to a travelgenio customer care, they say they are still awaiting for a refund. I was assured that I will receive a full refund if Jet airways cancels even a single flight out of my whole journey but nothing has come my way. I have almost $2000 stuck with them.
TravelGenio Customer Care's Response, May 03, 2019
You will receive a reply by email within the next few hours. Thank you for your collaboration.
Updated by Aareena, May 03, 2019
I appreciate your quick response on this forum but I have not received any email from your end yet @Travelgenio.
Updated by Aareena, May 10, 2019
Has anybody received any update from Travelgeino? Other agencies have issued a refund to their passengers and Travelgenio has still not refunded any amount.
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