[Resolved] Travelgenio — customer service
TravelGenio, are you playing joke with me? Is this really what you call service?
How come you are not replying to me email for 3 working days + weekend?
I sent my email 3 weeks ago and one single problem hasnt been solved.
When i tried to purchase a ticket from your website an error occurred saying the money couldnt be paid. And you sent me an email saying the paymeny process failed and i need to confirm to continue to purchase. Obviously i did not confirm because of this unstable service. So i bought ticket from other office.
Then few days later, you sent me an email saying YOU took out money from my card and purchased the ticket that I DID NOT PAY FOR. I dont need your ticket but you took it out without my confirmation.
And as a reply to my cancelation to the ticket you bought with my card, you said i need to pay 280 euro as a cancellation fee.
What are you doing? Why do i pay that much money for ticket you forcefully purchased?
And what makes me more angry is you not replying immediately or solving this problem. Instead, you mentioned that I bought the ticket. I wonder if you even read my email.
Please solve this problem already and beware i am not paying for the ticket you forcefully purchased nor the cancellation fee of your mistake.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
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