TradeInn – Avoid tradeinn - faulty item after months, weeks to approve return, now stuck in endless warranty limbo

I bought a Dolphin liberty 300 from Tradeinn which worked for a few months, then completely stopped — no lights, no response from the unit, even though the charger was showing power. I followed all troubleshooting steps with no success.

From 10 July, I contacted Tradeinn repeatedly to request a warranty return. It took several weeks just to get the return approved, during which time I was told to send videos and repeat the same checks. When they finally accepted the return, I was told the process would take “2–4 weeks.”

Now, instead of resolving the issue, they have sent the product to the manufacturer for assessment with no clear timeframe. I was also warned I may be charged transport, service, and repair costs if the manufacturer rejects the claim — something not made clear at purchase.

The whole process has been slow, unhelpful, and lacking transparency. Based on my experience, I would not recommend Tradeinn. Their returns and warranty handling is the worst I’ve dealt with.

Order: [protected] | Return: 6428764 | Dates: 10 July 2025 – ongoing