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TCLflip2 provided by Tracfone freezes up after calling another person who uses AT&T. I Contacted Tracfone many times and they said the phone was OK. They said it must be the other person's phone. I have many friends who use AT&T and every time I would phone them my Tracfone TCLflip2 would freeze up. The phone worked fine calling anyone who did not use AT&T. I even bought a second TCLflip2 from Tracfone and it did the same thing. During this issue with the Tracfone TCLflip2, Tracfone suddenly shut down my service with them. When they eventually restored the service 5,000 of my prepaid rollover minutes had disappeared from my account. Tracfone could not provide a reason for why this happened and they could not access how many prepaid minutes I had on my account prior to my service being shut down. I would like Tracfone to reimburse the $129.26 I spent on 9/7/2023 to roll over my minutes and add another 1500 minutes and the $21.19 I spent on the second TCLflip2 for a total of $150.45. I have since bought another flip phone from another company and it works fine.
Desired outcome: Refund the $150.45 spent with Tracfone.
The way you can resolve this matter is to reimburse my Visa credit card ending in 9961 which I used to purchase minutes on 9/7/2023 for the amount of $129.26 and for the $21.19 spent on the second TCLflip2 on 10/25/2023. Total amount due to my credit card - $150.45. As stated in my original complaint, after spending many hours with Tracfone technical support, they were unable to resolve the problem with my phone. Tracfone also lost over 5,000 of my prepaid minutes. I have since gone with another company and have no issues with their phones or service. I have filed a complaint with the FCC about this issue. And, I DO NOT use my phone outside the United States.
