TracFone Wireless review: Tracfone replacement phone

My phone couldn't complete a call. I kept getting a message that said my phone wasn't registered on a network and could only be used for emergency calls. (I had used the phone for four months with no problems.) I called TracFone customer service and talked to 12 people before it was decided that I should return my phone for a replacement. I received the UPS label, mailed the phone back (tracking number showed the phone was delivered). I waited 3-5 days, as instructed, no phone; I talked to 15 more people from October 11- November 3. On October 11, one person said the phone had been sent out but couldn't give me a tracking number--no phone received. On October 19, another person said the phone had been shipped but didn't know when--no phone. Another person said the phone had been shipped but it was on hold at the carrier--no phone. One person said the phone I had returned was no longer available, would I accept a comparable model. (Why didn't they call me and ask me? Why did I have to call them?) Yes, I told them I would accept a comparable model. I waited another 3-5 days: no phone! On October 29, I was told the phone had shipped but the rep couldn't say when or from where. On five of these calls, the call was "dropped" (I think I was deliberately cut off). I'm disgusted that I have been lied to and strung along for nearly a month. To date, I've talked to 28 different customer service representatives and I have gotten no where.

I'm stuck! I think at the very least I should be reimbursed for my phone. I still have a service plan that goes until June 2024. I don't know whether to try another service or just go buy another phone and use up my service plan and then change. I have had TracFones for years and been very pleased; however, this has been a terrible experience!