Toyspick up service

G Nov 29, 2017

I went yesterday nov 28 to pick up and order I placed at the nanuet ny 10954 store and the whole thing was terrible. Ended up waiting over 45 minutes. Had to go inside twice and even then no one had any idea of how the pick up service should work or where my package was.
I called this morning to complain and the customer service lady told me "oh that's terrible"and that is it. I worked for toys r us and we definitely weren't trained to provide such horrible service. From ignoring customer, to making them just stand there waiting for 15 minutes without an update to finally just being handed a bag without any sort of apology or even a comment is completely horrible customer service

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