CB Automotive Financing and Insurance Toyota engine: black oil leaking issue "sent the car 3 times but the leaking issue yet to be resolved so far"

Toyota review: engine: black oil leaking issue "sent the car 3 times but the leaking issue yet to be resolved so far"

arulprakashraman of Petaling Jaya, MY

Oct 03, 2019 9:43 pm EDT

Verified customer

This complaint has been raised to customer service in Malaysia on 3rd September 2019 and they have promised to investigate the issue and share with me the findings. I'm disappointed so far did not receive any update from the customer service centre. My reference as below:

My name: Arul Prakash Raman
Car registration number: WSP 9519

Email correspondence as below:

From: Customer Support [mailto:customersupport@toyota.com.my]
Sent: Tuesday, 3 September, 2019 2:34 PM
To: Arul Prakash Raman
Subject: [protected] [[protected]@Seremban] Arul Prakash Raman - [protected]@sabahintpetroleum.com - WSP9519 - Engine: Black oil leaking issue "sent the car 3 times but the leaking issue yet to be resolved so far"

Dear Mr. Arul,

Greetings from Toyota Malaysia and thank you for your email. We also acknowledge your contact to our Freephone earlier today.
We are sorry to hear about your recent experience.

Product/Service Feedback
Please allow us to look into this matter, as we will also need to refer to our Laser Motor Seremban Toyota Service Centre(TSC) so that we may:
1. Investigate further to understand your vehicle's condition
2. Share our finding and/or recommendation

Kindly be informed that we have arranged for our Customer Relations Executive(CRE) to follow-up with you directly for further assistance.
Please allow us to assure you that we (HQ) will also be communicating with the Outlet to ensure proper handling and resolution of this matter.

We hope the above addresses your queries suitably.

Please do not hesitate to contact our Toyota Freephone at 1800-8-TOYOTA (869682) should you require any further assistance with regards to your Toyota in the future.

Thank you and best regards,
Customer Support Team
P/S: Please reply to customersupport@toyota.com.my

CONFIDENTIALITY CAUTION: This message is intended only for the use of the individual or entity to whom it is addressed and is or may contain confidential, privileged or proprietary information. If you, the reader of this message, are not the intended recipient, you should not disseminate, distribute or copy this communication. If you have received this communication in error, please notify the sender immediately by return email and delete the original message. Thank you.

From: Arul Prakash Raman [mailto:[protected]@sabahintpetroleum.com]
Sent: Tuesday, 3 September, 2019 9:01 AM
To: Customer Support
Subject: Engine: Black oil leaking issue

Hi,

In referring to the above issue, my name: Arul Prakash Raman, vehicle number WSP9519, have sent the car 3 times but the leaking issue yet to be resolved so far. I'm bit disappointed such established Toyota Service Centre unable to provide satisfactory services to loyal customer. I have been sending my car for routine and other repairing services for the last 10 years and this is 1st time encountered such predicament.

I would like to see better solution to resolve this issue quickly and expecting better service in future.

Best regards,

Legal Disclaimer:This message is for the intended recipient only and may contain privileged or confidential information. If you have received it in error, please immediately notify the sender and then delete this message. Opinions, conclusions and other information in this message that do not relate to the official business of UMW Toyota Motor Group shall be understood as having no endorsement by UMW Toyota Motor Group. UMW Toyota Motor Group also makes no warranties that this message is free from computer virus, corruption or interception or unauthorized amendment, and disclaims all liabilities in connection with this.

I'm hoping Toyota will take necessary action pertaining to this customer dissatisfaction.

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