Toyota
reviews and complaints

My 2015 Standard transmission Tacoma's clutch burned out after only 70k miles. I've been driving standard cars/trucks since 18, I am now 32. I have not had a clutch burn out on me like this, now it being a Toyota I have expected quality that comes with that brand. I understand that warranties are there to protect the company, however, to see this happen so early and that "nothing" can be done because it's outside of warranty sounds rediculous. After reaching out to Toyota customer service and explaining my stance and reasons I am looking to Toyota to reimburse the expenses I accrued due to the faulty clutch, I was strong armed off of the call because I wouldn't stand down from my point of view which is that the name Toyota represents quality and caring for their customers. However, after being told that Toyota would not cover anything after the warranty left me discouraged and dismayed that I would be left out to the wind so quickly and abruptly. I believe the lifetime of these parts should not be ending so abruptly and this soon in a vehicles lifespan. I know these parts have lasted into the 100k range, I don't beat my truck up, I'm a daily driver who doesn't think that this should have happened in the first place and because of it had to pay a significant amount out of pocket. I am looking to have the issue looked into and not brushed under the rug. If after that it's still the answer I understand but would like to be treated as the valued customer I am.

I just purchased this car two weeks ago and noticed within a couple of days a glare on the windshield that not only caused a problem with being able to see through the windshield at on coming traffic but it also caused a headache from straining to see. Upon further investigation, I noticed the dash was extremely sticky, finally realizing the dash was literally melting! This is a terrible liability! This car only had 138, 000 miles when I purchased it and should still be eligible for replacement under a recall program but was told the recall has expired. Toyota needs to rectify this problem immediately. Please call me to correct this oversight at [protected]

Car Model : Toyota Vios (2017)
Car Plate No. : VAH 7618

I have issue on the 360° angle Panoramic View Monitor. It started with the front camera having issue than follow by the back camera. Currently the right side camera is having issue. I have try to ask assist from Toyota Services center at Hiewa Auto Gallery (Melaka) Sdn Bhd. I have took to repair for more than 3 or 4 times. But the issue keep on happening from front to back and now my right side camera. The service center said will follow up and keep me up to date. I have even provided a clip of video to them. They do not provide me any update and solution at all. They told me that Toyota HQ could not do anything unless the whole camera is spoil and they just willing to change and repair for me? What is the point of the warranty that Toyota gave? Is Toyota intention to purposely wait for my warranty to expired, so they can charge me money to repair it?

I am a Toyota loyal customer for the last 16+ years and drove all kinds of Toyota models. Bought a brand new Toyota 2019 model in Georgia.

It started applying break when accelerating and started vibrating the engine heavily. This started within a couple of months buying the vehicle. Complained to the dealership and then went to Toyota customer service. Finally, the vehicle showed "Check Engine" and "TRAC Off signal" in the dashboard. I called Toyota customer service again and they sent Toyota technician to diagnose it. The technician repaired and confirmed that the vehicle is safe. I drove again and got exactly the same problem and this time I was lucky enough to escape the accident as vehicles behind me maneuvered and avoided the accident.

Now, I am begging them to look into this vehicle and requesting them to take back the vehicle but the customer service agent is very rude. Not everyone in the customer service, except the case manager assigned to me seems, don't care about the issues.

DON'T BUY Toyota 2019 Sienna. They are trying to test their electromechanical devices with your lives.

I'm helping my parent to file a complaint about our minivan - Toyota Estima. This minivan was made in Japan and exported to Malaysia for resell, all parts are original from the manufacturer in Japan. My parent bought this minivan in 2019 March and not sure what happened and caught fire yesterday, with the neighbors help and Malaysia fire department and finally put down the fire, I'm so glad that my families are safe while driving this minivan to Kuala Lumpur for doctor checked up, I can't imagine if happen few second early, they all burn to death. We filed the report through Malaysia Royal police department and Malaysia toyota, unfortunately Malaysia toyota didn't take any immediate action and send me the form for minivan service, this minivan is totally damaged and not able to preform any service or driving. We have hired a local expect technician to look at this vehicle and found that this issue came from the abs pump causing the fire, I'm very surprised to see worst customer service in Malaysia, hoping that any corporate officers will step in to investigate on this matter, this is related to human life and safety of the car, I did contact Toyota President (Akio toyoda- San) in Japan and USA Headquater . I'll looking forward to hear from you all.
Thanks,
Fen ([protected]@rainbowloom.com)

Car Owner: GVE Metal Sdn Bhd
Car Plate: QTP 7288
Chassis No: PN1DB8FS400110035
Engine No.: 2GDC049274
Model: Toyota Fortuner 2.4 AT 4x4

Problem Faced:
This car brake system is jamming this morning after I left it at home for 2 days. I informed my Toyota salesman, Mr Allen Lim and he had arranged the towing service to tow my car to UMW Toyota at Jalan Pending, Kuching. After 2 hours, I received the call from UMW Toyota Service Centre @ Kuching said that my car's brake rotor is dirty and that's the reason why my brake system is jammed. Obviously, this answer is unacceptable for me. I only drive my car on bitumen road. If the brake rotor dirty will affect the brake system then how about those car users who using their cars for off road? What if I'm driving on the road and suddenly my brake jam again? Toyota Service Centre should really look into this case. Thank you.

Husband started noticing the peeling on the roof after a very bad storm. Each storm that came through made it worse. Had bad hail damage and brought it to a body shop. An adjuster came out and said he couldn't pay for the paint job cause it's a Toyota problem with bad paint job. Called our local Toyota and they said there wasn't a recall so it's not their responsibility. That the insurance company was just trying to push it under the table. It will cost $8000.00 to repaint my car. Who has that kind of money not me. So instead of getting my hail damage fixed that money has to be used to do a vinyl wrap on my entire car. NOT HAPPY.

My name is Pulkit Vasisht - (M) [protected], I own a Toyota FJ Cruiser 2014 model - Dubai P59702.

I have been facing AC problem since the day I picked up my car and after a couple of repeated reminders and highlighting this problem the service center has been doing some quick fixes that often are temporary in nature because some or the other problem keep coming back in the AC.

This time it was something major, the gas didn't leak but the AC completely broke down, I gave my car last Saturday - 6th July 2019 with this problem and I was informed that my compressor broke down. As my car is under warranty this will be replaced free of charge but we will have to wait for Toyota Japan to approve it. It's been 4 days now and after everyday follow-up calls, I only get an answer that we are still awaiting Japan's approval.

I just like to say, I have gone through a similar problem with my Ford Mustang but the service experience was far superior and professional. I got my compressor replaced and that too free of charge in just 2 days.

Could you help intervene and help get this job done at the earliest?

Regards
Pulkit Vasisht
+971 [protected]
(An unhappy, Toyota FJ Cruiser customer)

We have been long time owners of Toyotas, and have our vehicles serviced at Toyota stations. Much to our dismay we were informed at our last service (2019) that our 2007 Camry was experiencing engine oil consumption . What flustered us was that there has been a recall on our vehicle for this very issue since 2015. All the servicing for 4 years prior we have NEVER been informed of this issue/recall, or had this taken care of by your very own Toyota service centers. We recently changed service centers to one located closer to us and that is when we were informed of this recall. We have no doubt been very LOYAL customers for 25+ years and this has shaken our faith in your company. I am hoping that you will rectify this situation so that we can remain customers who will continue to purchase your brand. Honestly, this is going to be a huge decision in our next vehicle purchase which is coming up soon.

On June 3, 2019, I took my 2016 Toyota Camry to Grieco Toyota on Taunton Ave in East Providence, RI 02914 for an oil change and tire rotation and a 30, 000 mile check. I was told I needed an alignment too so I agreed to that as well. I was charged $215.30 for the work which I paid. Upon getting my car home I relaized the rotation wasn't done I took the car back and the person doing the work on my car said he didn't see the rotate tires on the work order even having it on the work order 3 times. I believe the service tech was being lazy and thought he would pull a fast one by not doing the rotation. I am a senior citizens on a fixed income, it's difficult for me to pay $215 and not get what I paid for. That's stealing! I will never step foot in this dealership again and I will not let my wife or son go there either. The first line on the work order was A Service Package A: Replace engine oil and filter, ROTATE TIRES and check tire pressure, how could anyone miss that! Rotate tires appeared 2 more times on work order.My customer number was 60697, After giving this much thought, I want a refund for the money I paid.
Warren H Coachman
83 Allerton Ave
E Providence, RI 02914
[protected]
[protected]@verizon.net

I have a 2014 Toyota Tundra that I purchased with Approx 14000 miles from a Toyota Dealer in 2015.
1)34000 MILES
Problem with brakes pulsating when pressure applied to brake peddle.
Dealer turned drums and replaced pads.
Problem not resolved.
2)
40, 000 Miles
Electriclal problem causing front and rear blinker bulbs to short out.
Every month I am replacing bulbs for front and rear turn signals on both sides.
Extremely disappointed with this truck.
I owned a 2002 tundra for 14 years and it was problem free.
The 2014 model is a big disappointment.

I would like for the Brake Problem and the Electrical problem to be fixed.
Truck is not safe as you cannot trust brakes or turn signals.
Travis Medley
[protected]
[protected]@yahoo.com

From: VJ [mailto:[protected]@gardentoolsindia.com]
Sent: Saturday, June 29, 2019 12:48 PM
To: 'voc@toyota-kirloskar.co.in'
Subject: RE: Unsatisfactory service provided by A.N.R. Motors P.Ltd, Pathankot Road, JALANDHAR. Navigation System issue in our Vehicle Innova Crysta 2.8Z Registration no. PB08DW 8811 Model code GUN143R-MXTHYX

2nd reminder
Dear Sir/Madam
Please refer to our mails below and telephonic calls, we regret to state that we have not received any response from your end and also no response from your local dealer.
Kindly look at this and arrange to fix Navigation system of our vehicle which has not been working after getting the Servicing done from the authorized dealer.
Looking for early resolution.
Regards
Vanish Jain ( Cell no. [protected])
Ramco International
Jalandhar
India

From: VJ [mailto:[protected]@gardentoolsindia.com]
Sent: Wednesday, June 26, 2019 11:43 AM
To: 'voc@toyota-kirloskar.co.in'
Subject: RE: Unsatisfactory service provided by A.N.R. Motors P.Ltd, Pathankot Road, JALANDHAR. Navigation System issue in our Vehicle Innova Crysta 2.8Z Registration no. PB08DW 8811 Model code GUN143R-MXTHYX

Dear Sir/Madam

Please refer to our below mail and subsequent telephonic conversation regarding problem being faced in the Navigation system of our vehicle due to negligence on part of Mechanics at A.N.R. Motors P. Ltd., Village Nurpur, Jalandhar.

You are kindly requested to instruct the Company to fix our Vehicle under Warranty.

Best regards

Vanish Jain ( Cell no. [protected])
Ramco International
Jalandhar
India

From: VJ [mailto:[protected]@gardentoolsindia.com]
Sent: Saturday, June 22, 2019 2:24 PM
To: 'voc@toyota-kirloskar.co.in'
Subject: Unsatisfactory service provided by A.N.R. Motors P.Ltd, Pathankot Road, JALANDHAR. Navigation System issue in our Vehicle Innova Crysta 2.8Z Registration no. PB08DW 8811 Model code GUN143R-MXTHYX

Sir/Madam

We have purchased the above vehicle from Castle Toyota Jalandhar on 18.12.17 and since then have availed Vehicle Servicing on 4.10.2018 & 13.3.19. My vehicle has done only about 16700 Kms till now.

When I sent my vehicle for 2nd servicing on 13.3.2019, the Mechanics at A.N.R. Motors P Ltd., took the chip out from Navigation system of the vehicle and when we enquired why you have done this, they said you can keep this with you as this is important part and we don't want to keep this with ourself as our guys working in the company might take away or damage this Chip.

After Servicing our Driver took the vehicle back and after few days when we drove the vehicle for Road trip and found that the Navigation System is not working. We sent our Driver many time for fixing this to ANR Motors, but guys kept on telling that they have taken the matter with the company and you will hear from us in few days.

Finally fed up with this issue again and again, we asked for a copy of the complaint so that we can take this matter directly with the company. To our utter surprise then we found that they have not even forward the complaint.
Again taking up this matter again they took some images of the Vehicle on 20th June and told us to wait for a day as they have formally sent our complaint to the company.

Today I called the ANR Motors Jalandhar and they said defective part is not coverd under Warranty and will not be replaced.

We wish to state that either it is poor quality of the product or Staff at ANR motor have damaged the part while taking out from Navigation system or while putting back into the system and now refusing to replace the same and fix the problem.

You are requested to take this matter and please replace the part and fix the navigation system of the vehicle. Why the customer is left to suffer for no reason? The Agency people responsible for servicing of the vehicle should be held accountable for negligence.

Hoping for early and positive resolution to my issue raised.

Regards
Vanish Jain ( Cell no. [protected])
Ramco International
Jalandhar
India

Vehicle purchased new 2005
Extensive frame rust multiple holes in frame. Unable to get yearly Ma. vehicle inspection sticker. Advised not to drive vehicle.( Ma.Inspection Station #PB004755). Recently had to repair power steering. Cannot drive vehicle due to extensive rust and holes in frame. Have serviced vehicle according to owners manual and have the records to prove it. There should be a recall as I am not alone in my complaint. Loyal customer (my wife purchased a 2015 4Runner 9/18.

I had problem with my vios model 2010 ; I submit the car to toyota office in otis manila.
They asked to check it first. After 2 days they came up with repair qoutation of about 46000 php plus 2500 fees for care check.
It was expensive for; but I accepted becuase I have no other option.

After few days they called us telling that the engine need additional major repair that must be done also. The problem that I cant afford that.

Now my complain is : the did check and chrge me 2500 phpand gave a quotation. Why they failed to check the car properly and estimate the final cost before starting repair

Farid helal
[protected]

Dear Toyota,

I purchased Toyota Corolla Model 2016 Motor Number V111848 and chassis number 60r130281 from Toyota Egypt, and from the first day till now I did all the service and maintenance needed and recommended at the official Toyota Egypt agent. Almost a year ago I heard a strange sound in the car, so I went to the Toyota Egypt agent to check it up as usual, and they told me that there's nothing at all. Since then, the sound kept increasing, therefore I called them again to check up the car again. They told me that it's a defect in the gearbox from the main company and not from being used, therefore it has to be replaced, and it's very expensive and will cost a lot and the car now is out of warranty. However, they assured that this defect was not from bad use, but it's from the manufacturing of the gearbox it self. Also, the gearbox is a perennial and a long-term part that should never be affected in a very short time. It's a 2016 model. In addition, the car didn't pass the 71, 000 Kilometers, which is unfamiliar issue for a Toyota car. Moreover, I have been a loyal client more than 20 years, that is committed to the periodic maintenance schedules and I never had an issue in any of my Toyota car that I owned in the past years, that led me to purchase the new Toyota Corolla 2019 (The new shape) about a week ago. Although I already own the 2016 Toyota Corolla and the 2017 Toyota Fortuner 4.0 V, I'm in love with Toyota for quality and amazing services. To sum up, this shows that I trust the name of the company, Toyota which is one of the most successful company in the world that is trusted. Furthermore, I keep recommending it to all me family and friends. So please study my case carefully and replace this part for free because its not my fault at all, and this problem affected me mentally and added stress to my life that effected my job and family, so please find a solution. Thank you so much in advanced.

Sincerely, Mohamed Mosaad

On 02/18/2019 I had my 2013 FRS Scion, which at that time was working terrific with no engine problems, taken into John Elway Toyota for the replace engine valve springs recall. I picked it up on the 21st and drove it straight home. I am currently, legally disabled, so the next time I drove it on 02/22/2019, on my way back from seeing my oncologist. I was sitting in heavy traffic waiting to go onto the 91 freeway from the toll road when I start hearing a load "knocking noise". I start to panic because I am thinking, surely my car is going to breakdown on the toll road, where no one can help me. The noise is only getting loader and loader and my entire car starts to shake. The traffic starts to pick up and at this time my entire vehicle is shacking and the "check engine light" comes on. Luckily, I was able to safely merge on the 91 freeway and exit my closest exit which was Weir Canyon in Yorba Linda. I call my Toyota adviser, Jeff Wade, who tells me the car is unsafe to drive and I ask him if they would pay triple A's tow truck company to tow my vehicle in for further evaluation. I was told the spark-plugs were misfiring. They fixed two and I returned to them when they received the other two spark plugs. During the few times I did drive my vehicle I heard the same tapping/knocking noise so approximately on 03/14/2019 I took the car back to John Elway Toyota for further evaluation of my car. They ask to keep my car overnight since I could not point out the noise when I drove the mechanic around the block. I have several doctor and specialists I have to see as a result of my poor health. I NEED A WORKING VEHICLE. Finally, on 04/10/2019 I took my car back to John Elway's Toyota because the tapping/knocking noise had become a constant, consistent noise, very similar to the knocking noise that became louder when my vehicle was towed, Also, the check engine light had come on. It was about two weeks before they told me they had could not find "anything wrong with the vehicle but the tapping continues, so we called a guy from our Torrance Toyota Headquarters to come take a look". I would like to inform you that this Toyota specialists removed the engine for the THIRD time to determine what was occurring with my vehicle. I called my Toyota adviser for updates and he basically told me to start looking for a new car unless I "absolutely loved" my car because it looks like I needed a new engine. For two weeks I could not get an answer to what had actually occurred with my vehicle and my calls were no longer being taken by my Toyota Advisor Jeff Wade. Instead they were being directed to Josh Reese, Service Manager. After at least 30 days of having my vehicle sit at the dealership with the engine out. Josh Reese told me and my brother that he had four other Scion FRS sitting at his lot with "the same issue". He encouraged me to make a claim with Toyota Customer Service, explaining to me that the dealership was a separate entity than Toyota, and at a dealership level they believed they did nothing wrong rather this was a "product defect". When I asked him what did the Toyota Customer Service do in the other 4 cases with the four other Scion FRS and Josh told me that they all had no luck. In fact he said Toyota told each owner who had experienced the same situation that it was due to their vehicle maintenance, or lack of it. Meanwhile they wanted to work with me to get into a new vehicle and they insisted they were given me a deal to estimate my trade in vehicle to be $1, 000.00 after at they took into account the broken engine. Finally, Josh concluded to my brother and I that what caused my engine to cease was sealant had got onto the engine indicating no oil was being delivered and that time and that this caused the engine to "burn up". I filled a case with the Toyota National Customer Service which they opened an investigation. After the claim manager spoke to Josh Reese at John Elway Toyota they concluded that the engine was as a result of my poor maintenance and they would not be responsible for it! i had my claim sent to a different department for further assessment to determine if Toyota will buy back my vehicle as I requested them to do so because I need to wash my hands of this car and entire situation and return to focusing on my health which has suffered greatly from this entire ordeal with Toyota. However, Toyota, after speaking to the dealership determined I was at fault for due to "poor maintenance -lack of oil intervals". Apparently, John Elway's Crown Toyota had some of the car's service history missing. Luckily, for me I have copies of all the oil changes and vehicle maintenance performed which is actually ADEQAUATE. However, when I informed the dealerships service manager about his he refused to look at them or to update his records. I believe he didn't want to view them because it would demolish their argument of the lack of oil changes being the cause of the engine failure. This has been an extremely upsetting experience and I now have no vehicle and the claim I made with Toyota was pointless. This is going to be a serious issue for Toyota because there are several cases like mine out there. The internet has several similar stories to mine, with Toyota not honoring warranties or claiming the engine failed due to "lack of maintenance". This is disgusting and Toyota should take responsibility for the engines that are failing after the valve springs replacement recall. This is a safety issue as well and it is only a matter of time when someone dies from this! Toyota = Poor Customer Service, no integrity, and I encourage anyone reading this to bring up this situation to Toyota in the hopes that future FRS drivers don't lose out on a car, like I did.

My car - with 3000 miles - has been in the dealer's shop for 5 weeks, waiting for warrenty covered repair. This is too long. I want to know what the problem is.
I do NOT understand what the problems is or why it is taking so long. The Dealer has been less than satisfactory. I am sorry I bought this car and very dissatisfied
Peter Bleed
18 Cove Creek Point
Little Rock, AR 72211
[protected]

Break System Failure- Hybrid car:

Dear Toyota,

I'm a very dissatisfied owner of a Toyota Prius C 1.5L AT (Reg. no.: WXT 326). I would like to launch a complain to Toyota regarding a serious safety issue.

My car was purchased in December 2012 and the hybrid battery failed in November 2018 (less than 6 years of driving). It was subsequently replaced by an authorized Toyota service centre.

Ever since the replacement of the hybrid battery, I have noticed a buzzing/ cranking noise coming from under the hood. The car also jerks under braking especially during low speed. The noise became more frequent and just recently, 4 warning lights came on during a normal day of driving. The warning lights are ABS warning light, slip indicator light and 2 brake system warning light. The brake also loses significant amount of pressure when depressed during the warning lights were on.

I sent my car to a Toyota service center (Laser Motor 4S Sdn. Bhd.) on the 20th of June, and was diagnosed with C1391 (abnormal leak in accumulator). However, the service center could not identify a cause for this failure and deem it under "wear and tear".

This is unacceptable as the brake assembly system shall be not under "wear and tear" item instead its the quality of bad built parts provided by Toyota to the customer, moreover is a CBU car which driven for less than 7 years! On top of that, this issue should be a major safety concern.

I was quoted RM 13, 722.20 for the replacement parts. The total cost of replacement would total up to more than RM20, 000 (including the hybrid battery replacement) for a CBU car which is only less than 7 years, I would expect Toyota products to have higher standard and quality but now my confidence are all gone.

Moreover, this brake issue is not a isolated case. It is a known fact around the globe that this is a common issue faced by many generations of Toyota Prius and Prius C. This proves that Toyota has no concern over the customers safety.

Toyota should take this issue seriously and look into this matter and I am here seeking Toyota's immediate responds and action to rectify the issue by replacing the brake system of my car with no charges as an appropriate compensation.