Toyota
reviews and complaints

To whom it may concern

I refer my telephonic discussion earlier today (20.06.19 at 12H50) with a representative of Toyota New Zealand.

I ordered & payed in full for a new Toyota Rav, (Hybrid Limited Edition) that is currently been held back by the dealership (Toyota Greenlane) on instruction from Toyota New Zealand ( I refer email thread below).

I am very happy with the service of Michael Peng as he finds himself in a difficult situation with no answers for me as the client.

Please note the time line below:

» 23.02.19 - Paid holding deposit of $2550
» 07.06.19 - informed my vehicle arrived in NZ
» 11.06.19 - Paid vehicle in full - $47, 028.69
» 13.06.19 - Informed by Michael I may not pick my vehicle up.

Michael Peng has graciously arranged a small ‘courtesy' vehicle for us to use in the interim for which we are grateful.

However, I would please request someone take ownership of the situation and inform me how long will this situation continue and what the problem is?

I'm not a new buyer for Toyota, my first vehicle in 1997 was a Toyota Corolla and until this very day I have never driven another branded vehicle.

After waiting so long for this vehicle I am very close to cancelling this order and purchasing another brand. No one can give me a reason my vehicle is being held back & I find it concerning. I purchased this vehicle for its safety features for my wife who requires a SUV as we have two small boys…..I need to know if the safety on this vehicle is compromised? and what exactly is going on?

Please revert soonest as the current situation is not sustainable.

Darren Johnston

On May 15, I visited Kirk Toyota of Grenada, MS. Prior to the visit, I had spoken to Ms. Slaughter. I informed her that I was looking for an economy car. When I arrived at the lot, I asked for Ms. Slaughter. Once again I told her of my needs. We were looking at the Yaris when another individual approached. His name was Dalvin Taylor. When he discovered that I wanted to purchase one of the Yariss; he left to attend to another customer. Ms. Slaughter stayed there with me. Shortly after Mr. Taylor departed he returned. I intimated that he had left because I was not purchasing an expensive vehicles. He laughed and stated that the people he went to see financing fell through. At that point, he took over the sale. I selected the 2018 Black sport edition of the Yaris. At that time of purchase, I did not test drive the vehicle. Mr. Taylor told me that the vehicle only had 20 miles on it. I signed the form verifying the odometer reading as 20 miles. I did not take possession of the vehicle until the following morning. Mr. Taylor and I entered the vehicle. He sat in the passenger seat and I in the driver's seat. Immediately I noticed that the odometer read 85 miles. I turned to Mr. Taylor and said, "You lied. You said the vehicle only had 20 miles." He gave me a cheapish look and ignorantly replied, "Oh . . ." I said, "Well, Kirk Toyota have customers to sign a no remorse form. I tell you what provide me four free detailing to compensate for the extra 65 miles." He said, "I can't do four." I said, "Ok, two." We agreed on two free detailing. On June 14, 2019, at 8 a.m., I called Kirk Toyota and spoke to Mr. Taylor. He stated that I could bring my veheicle in Saturday morning as long as I got there before 12. I made it there at 10 a.m. Mr. Taylor took immediate possession of my vehicle. He returned a quarter of 11 and said that the car would be right out. In the interim, all of Toyota's customer received their vehicles and left. At 11:20 am, I asked Mr. Taylor about my vehicle. He left. At 11:45 am, he pulled up to the side door with my vehicle. On the passenger's side door at the bottom was several long streaks of dripping dirt. I pointed it out to Mr. Taylor. His reply was "You want me to get a rag?" My reply was, "If this was a 50 thousand dollar vehicle you would never have brought it out unclean and you would have never left dirt on it. Yes, get a towel." He returned with the towel. I then said, "You can't be successful treating people like this." His reply was, "I am already successful." As I was walking toward the driver's door, I noticed a long wet streak of mud streaming down the back glass. I showed it to Mr. Taylor. He wiped it away. When I pulled off, I look at the dashboard of my vehicle. It had not been touched. I looked at the interior, it had not been touched. In fact, the same dusty fingerprints that were on the dashboard before I arrived at Kirk Toyota were still there. My Yaris is a hatchback and the grass that was there was still there. At 12:30 pm, I called Kirk Toyota and asked to speak to the general manager. The individual who answered the phone informed me that he was the general manager. He then stated that his name was Eric Anderson. I told him about my interactions with his employee Dalvin Taylor. I told him how Mr. Taylor had abandoned the sale with me when he discovered that I was interested in purchasing the Yaris. I told him that when Mr. Taylor's more expensive sale appeared, he abandoned me but when that sale fell through, Mr. Taylor returned. I then told him about the odometer problem and that Mr. Taylor had agreed to provide 2 free detailing for his odometer misrepresentation. At last, I told him Mr. Taylor had failed to properly clean my vehicle. Mr. Anderson asked me to bring the vehicle back on Monday so that he could set the matter straight. I decided not to return to Kirk Toyota. In fact, this experience has persuaded me to sever my 36 year relationship with Toyota. I believe that if an employee lies about an odometer reading and employee will lie about other matters. I believe that if a business has it customers to dismiss their legal right to return a product within a legal time; that business is a business that I do not wish to be associated.

Hi members, i need some urgent help that deals with Toyota subang jaya. Would like some advice. Emailed the president of UMW a few times but no reply. Will make police report and report to KPDNHEP if no reply tmr..

BRIEF: CAR ENGINE EMPTY WITHOUT OIL AFTER SERVICE. SUSPECT SERVICE ERROR BUT UNSOLVE!

28th May 2019
I sent in my on 28th May when my car showed up a [check hybrid system] indication light. Kamal told me 90% is hybrid battery down and may need to change the whole battery. Promised to call back the second day. i hust changed the battery on 2014 and now its gone again.

29th May 2019
Kamal did not call, Izzian called. I told him I prefer to talk to service adviser that I am familiar with, he passed me to Ms. Beatrice. Upon discussing price and asked for discount, they managed to give me a 5% extra discount, however, the price they gave me is MORE EXPENSIVE than the price Kamal gave me a day before, before discount. Ms. Beatrice promised to take picture / show me the old battery after change. Promised to check and get back to me. NO ONE CALLED AGAIN.

30th May 2019
called Kamal, got the price issue solved. Proceed with CHANGING CAR HYBRID BATTERY TOGETHER WITH CAR SERVICING. promised to call the second day to inform when the car can be collect . No one called

31th May 2019
Izzian suddenly called up and say, your car ready. I asked, including SERVICE? He answered YES.

1st June 2019
Collected my car, Mr Izzian seems to be rushing. Paid for both battery and service. I asked to see the old battery, Mr. Izzian gave the reason that the battery is too huge, cannot pass to me . Did not see the battery. I told him i need to go to washroom before collecting car. He gave me my key and told me the car is just beside toilet.

Collected the car myself. On that night, realised there
ISN'T ANY STICKER FOR THE NEXT SERVICE.
SERVICED EMPTY OIL BOTTLE AND OTHER EMPTY AFTER SERVICE BOTTLES AND NOT IN THE CAR.

I did not that that as an issue as I supposed they forgotten to leave it in.

DID NOT DRIVE ON SUNDAY TILL MONDAY (2ND AND 3RD JUNE)

4th June 2019
Drove to office and realised the engine seem to be a little different, but told my self everything is OK because I just done service in Toyota. Tried calling Toyota to ask whether I can go for a check again but no one pick up the whole day.

5th June 2019 (REFER TO VIDEO ATTACHMENTS)
Drove from klang to Kajang . Upon reaching Kajang, an indication came out [ ENGINE OIL PRESSURE LOW] immediately pull over at my friend's house. Her husband and another friend of mine checked the engine. THERE IS NO OIL IN THE ENGINE. To check whether it is caused by an oil leak, we bought a 4Litres engine oil from shell. Add in half, still no indication from the engine oil pin. Add in all 4 Litres, engine oil indication pin shows in normal level.

7th June 2019
Drove to toyota from Klang, not open. NO NOTICE WHATSOEVER TO INFORM HOLIDAY FROM WHEN TILL WHEN.

8th June 2019
Drove to Toyota again, not Open.

10th June 2019
Sent in my car and told Ms. Beatrice the whole issue. Promised to check ASAP, asked if I can do a favour by leaving the car overnight because they are busy that day. I agreed. However, NO ONE CALLED FROM TUESDAY TILL I PERSONALLY CALLED AND ASKED WHAT IS THE STATUS ON THURSDAY.

BEEN DRIVING FOR ABOUT 500-600KM (DUE TO WORK) FROM 5TH TO 10TH, CHECKED OIL LEVEL WITH MY OFFICE FOREMAN AND FATHER EVERYDAY. NO LEAK, NO INDICATION OF OIL GETTING LESSER. REMAIN AT SAME LEVEL.

13th June 2019
I called to Ms. Beatrice, asking the updates of the status as no one called me. Ms. Beatrice told me the technicians inform that the oil is burnt due to piston ring worn out. I could not accept this reason. Asked to prove to me the documents, CCTV, stock out paperwork, technician names. Cant prove. ridiculously they say they can prove that they did fill in engine oil during service, by SHOWING ME THE EMPTY BOTTLE. I can show u few bottles also.

NO FOLLOW UPS FROM TOYOTA SINCE 10TH JUNE TILL TODAY. MY CAR IS STILL WITH THEM.

MY QUESTIONS ​
1) HOW CAN TOYOTA SUBANG JAYA PROVED THAT THEY DID SERVICE/ ADD IN OIL FOR MY CAR . TILL TODAY THEY CANNOT EXPLAIN / PROVE THIS TO ME. APART FROM TELLING ME OFF BY SAYING THEY WILL SHOW ME THE EMPTY BOTTLE WHICH IS LIKE TELLING A CRYING KID OFF BY GIVING A CANDY.

2) HOW IS IT POSSIBLE FOR A 4 LITRES OF OIL TO JUST BURN OFF WITHIN 3 DAYS OF DRIVING (GIVING A MAX OF 300-400KM DRIVE) BY JUST GIVING THE EXCUSE OF PISTON RING WORN OUT?

I had collected different advice from :
my own engineering team foremana workshop specialises in imported carsa car mechanic college in PJa hybrid specialise workshopa car mechanic in Klangyour other Toyota service center Braches.
In which ALL OF THEM told me IT IS NOT POSSIBLE FOR THE ENGINE OIL TO BURN AT SUCH RATE, IN WHICH THE ENGINE IS ALMOST DRIED UP. ​

3) IF TOYOTA SUBANG SAID THE ENGINE OIL DRIED UP SO FAST DUE TO PISTON RING FAILURE, THEY SHOULD HAVE REALISED DURING THE SERVICE, NO? BECAUSE HE SHOULD HAVE REALISED THE AMOUNT OF OLD OIL HE RELEASED FROM THE ENGINE IS VERY LITTLE, NO?

4) IF THE PISTON RING IS CAUSING THE OIL TO BURN IN SUCH A FAST RATE, MY CAR SHOULD BE RELEASING WHITE SMOKE FROM THE EXHAUST, BUT NO, ME MY SELF DID NOT SEE ANY SMOKE FROM THE BACK MIRROR. MY STAFF N COLLEAGUES, MY FAMILY, DID NOT SEE ANY WHITE SMOKE EVERYDAY WHEN I TRAVEL IN AND OUT OFFICE/ HOME.

5) WHY THE IS 4 LITRES OF OIL I ADD IN MY SELF DID NOT BURN AT ABNORMAL RATE AT ALL? GIVING THE FACT THAT WE CHECKED EVERYDAY BUT THE OIL LEVEL REMAINS THE SAME. (FORGOTTEN TO TAKE PICTURES, BUT I HAVE LOTS OF WITNESSES)

6) CAN WE ALSO ASSUME THAT YES, PISTON RING WILL GO TROUGH WEAR AND TEAR, BUT THE PISTON RING WAS WORN OUT AT A FASTER PACE DUE TO EMPTY ENGINE AFTER THE SERVICE?

On 31st May 2019, I went to UMW Toyota Section 19, Petaling Jaya, Malaysia outlet to collect my new Toyota Yaris. As I was driving it out, a tow truck parked illegally within the compound reversed and hit my car.

I am really unhappy with what happened and I am not happy with the response from Toyota so far. As a customer, I have my rights and Toyota has to compensate for my loss. Toyota has to be responsible for our safety within their compound.

My paint started peeling last year November 2018! When the wind would blow my roof of my my Scion 2012 xb came off! I filed a complaint and Toyota helped with some of the cost!Now June 2019 the trim of my car (paint is started to peel).. I took it to a body shop and said it was a paint defect! He said there was no primer and that's why my paint is coming off!

I went online and made a request to have my 10, 000 ToyotaCare maintenance performed on the 6th of June 2019 @ 1030am. I arrive at the dealership at1015am to find the whole pull thru maintenance bay full of cars. When the Service advisor finally came outside to get my information, I asked him about all of the cars. He told me that there is an automatic 1 1/2 hour waiting time to get my car into the service, then how ever the time it take to perform the service? I asked him what is the purpose of making an appointment then? I explained to him that I made the appointment to get my service and then head out to work in Denver. Billy Bailey(Service Advisor) just explained to me that's the policy there.

I think if you schedule an appointment to have service done you should not been placed in a que and have to wait 1 1/2 hours before your car can ever be seen. Now my car is way over the 10000 mile mark and still have not gotten the service performed.

Best Regards,

Charles Parker
10355 Desert Bloom Way
Colorado Springs, Co. 80925

Had a tire with slow leak and down from 35 to 19 lbs of pressure. Called AAA and they put on spare which was quiet a task with the hidden bar and locked lug. On June 5, 2019, took flat tire to Swope Toyota in Elizabethtown where we purchased our Tacoma. It has @ 9000 miles. Thought we had road hazard on tires but was informed we did not purchase tires there so would cost $40 to repair flat. Swope does have free road hazard on tires they sell. When I asked where I purchased the tires that came on the truck, Jim the sales manager, said "I'm not going there! We will go ahead and fix the flat this one time!" Waited 2 hours to replace front sensor recall and then another 1 ½ hours to fix flat. This is when story gets interesting. Was told sorry but we cannot fix your flat because the hole is in the wall of the tire but we can sell you a new tire mounted and all total $288. We told them to mark where hole is and just leave spare on truck and we would decide later because had been long day. When they brought truck around with tire lying in the bed, there was not mark where hole was. We went back to service and asked about mark and was told, "I told them to mark it but don't know why they didn't". We took tire across the street to Big O tires because something didn't seem quiet right because the tire still had dirt on it and did not look like it had been soaped down to check for hole. Big O Tires staff was very prompt and courteous. It took a while to find the hole because it was so small but in was in the middle of the tread and not in the wall. They repaired the tire from the inside and mounted it back on truck for only $29. By this time the service department at Swope was closed but I went back next day and talked to service manager Cole Miller. He "appeared to be very concerned" when I told him what had happened and that I wanted and explanation why we were lied to about the tire not being repairable. He said he wanted to look at the tire. I pulled the truck forward slowly as he examined the tire. I showed him the receipt where Big O had repaired hole in tread. I asked to speak to the technician who had found the hole in the tire the day before to hear his explanation and was told no that is against policy. Mr Miller had a good explanation of his own. The hole could have been in the tread and still not be safe to repair because was too close to the wall. I asked him to show me how far away from the wall would be safe for repair. The tire has 7 rows of tread and Mr. Miller said the 2 rows on the outside and the 2 rows on the inside were not safe to repair and were considered part of the wall and only the three in the middle were safe to repair. He wanted to take the truck back to service and take off the tire to see where it had been patched even though my husband told him that he watched when they found the hole and it was in the middle of the tread. At this point I had heard enough! I told him because 2 old people come in for service or repairs you should not take advantage of them! And you brag so much on how you respect and honor Veterans and then treat a disabled Veteran in a wheel chair with such disrespect is unacceptable! Instead of trying to find out what actually happened and talk with the technician who supposedly checked the tire, he added more lies. Cole Miller told us he would refund our $29 for the repair and I told him we did not want his money, what we wanted was honesty and being able to trust someone. If we cannot trust Swope Toyota of Elizabethtown to be truthful about fixing a flat, how can we trust them to service or repair our vehicle? They definitely tried to rip us off! They cannot be trusted!

Dear sir / mam, I owned a car toyota etios liva on the name of T. S. Verma.car registration no. Is HR29AB2748. I have given my car in body shop at thirty six toyota faridabad haryana india after repairs I got my car return back and I came at workshop again for interval service schedule on 3rd may 2019, but they collect key of my car and denied to give return back my car and told me that insurance company not given claim payment to dealer, and dealership harassment full day and treated me as I am doing a crime, I have to go out of station with my whole family, family members was waited and dealer hearted emotions me and my family, while I am taking insurance policies from toyota protect insurance from last 8 years and these all are cashless policies from toyota dealerships thirty six toyota and sunny toyota, dealer given me various excuses to hold my car, like your previous policy was canceled, you have taken claim in your in previous policy, your Ncb was faked

had no power to my new 2020 Geo Pro travel, left turn signal, 1st time to use, was working perfect when I left the dealer. took truck to Toyota of Escondido, they say the trailer cause the problem and burn out something behind the odometer. combo meter? they are telling me you won't cover and that there is no fuse to protect a short. cost is almost $900. my truck only has 5, 000 miles, just made the 1st payment. I have own dozen of Toyotas and never had a problem like this, I am on a fixed income and that is why I bought a new truck, so I would be cover by a warranty, this doesn't sound right to me and everyone I talk to. truck is still at the dealer being repaired.
requesting that it be covered by the warranty
sincerely
Chuck Lance
chuck.[protected]@yahoo.com

rav4 fl57oah at ron brooks mansfield had car since easter the car keeps sucking oil and slug into my diesel tank and contaminating my diesel hense wont start down the inlet pipe from the engine is this a normal ishue with this car if so please inform ron brooks as they dont no what they are doing and my bill keeps rising the car has only done 74 thou from new ans it has been in and out of ron brooks since about 3 years old with difrent problems i my car was classed as dissabled for my wife sadly she is no longer with me she passed away in 2016 still the car was in and out ron brooks sometimes on my wifes hospital check ups /heart dicease/so had to make other arangments the car is now classed disable for me as soon after my wife passed away i myself came ill with cancer and need the car for my hospital visting /check ups ect / i can supply prove to show that i am not lieing / i have now lost faith in toyota and there cars im sorry to say but please sort this out with ron brooks as i need my car thank you mr keith henson

I just had the frame on my 2007 tundra replaced and it did not pass inspection in mass due to exhaust leak at the flanges. The inspection station said that maybe they forgot to put in the gaskets.I called service and the tech saidd the they don't touch the exhaust system when they change the frame (lie #1)and that they would look at it but I would have to pay for repairs.I went back to Lia Toyota and they said it was rotten flanges and I would need new muffler, tail pipe and they would cut out the flanges and weld it together for $500. they had it up on the lift for a half hour and told me that they had replaced the gaskets when they put it back together after changing the frame. (lie #2)
I took it apart myself to see if maybe I could reseat the gaskets and there were no gaskets. I replaced the gaskets and there was no leak.
I was lied to and fell they were trying to scam me into unneeded exhaust system.

i have a 2007 Toyota Camry. I was told i was mailed 2 letters regarding oil consumption. i never received them. i have 3 Toyota's and have done all recalls on them. The Camry is now using a ton of oil and they said they will not honor checking it out and fixing it if there is a problem. This is not right. I certainly would have taken it in to get looked at if i received a letter regarding this. i would like Toyota to honor this.
thank you
suzanne kinchen
Post Falls Idaho
[protected]

The current service manager does not want to honor my proguard warranty because I don't have the original contract the last service manager and the one before that when there was a separate proguard manager went to records found the service order and told me to keep it with my paperwork and I should have no problems
So I have proof of purchase the work order wish the dealership gave to me and they have honored my proguard with this proof the last three times I took it in I would like them to honor the proguard warranty which I paid for and the proof they provider for me from my original sales record

Good morning,
I am a loyal Toyota owner. But I should say that, your branch Toyota Otomotiv in Izmir Turkey is not reflecting your global quality and standarts. As I twitted (but got no response unfortunately), to you they can not even meet basic customer relations rules. Especially, their second hand sales staff. They learnt the value of my Toyota by calling mechanics, vendors outside. Also I could not make a test drive, even though they made me wait. I informed them already, but I think this branch needs a training or a feedback by you. Thanks.

I had an awkward experience with my new Alphard G 2019, when I tried to Wcharge my iphone xs max, it won't charged, then I tried with my daughter's galaxy S9+, it won't charged either. so i went to the authorized dealer, they said: the iphone xs max nor the S9+ were too big for the slot of wireless Q, there were an air gap between the device so it won't charged. I said : WHAT! the latest luxurious car from Toyota provide a feature that useless! You better fix it A.S.A.P (considering that the earlier version had the same feature that fit any size of cellphone.

I leased a Toyota Mirai less than a year ago and the car had a damage underneath when i ran over a metal on the freeway. I took my car for service and I was informed that the hydrogen tank need to be replaced. I went ahead and agreed for the repair and my insurance agreed to shoulder the cost. Please note that the car was sent to the dealer in Toyota Longo on 4/19/19 and still in the dealer until now!
i have been calling Longo Toyota for updates about my car and Monty from parts dept. stated that the order to replace hydrogen tank had been placed but no ETA given. He further stated that he does not know when the parts is going to arrive. I have been in rental car for almost a month now and never fail to pay the car payment. i don't think I deserve to pay for something I never get to enjoy and utilize. i also have been calling Longo Toyota but they have been putting me on hold and I have been leaving messages but no one ever return my call nor my insurance company's call!
this is the worst service I have ever had in regards to cars!. the company should have quality and efficient service for a pricey car like Mirai!

Just to share with you that your service centre estimated time is really unethical, disappointed, dissatisfied and very angry.
Waited almost 6 hours in the service centre and all my appointments cancel. From 10.30am to 3.50pm! Estimated time 1 pm then were told 2.30pm lastly said need to check this and that.
Just go there for my 70k service and check up. At least had the courtesy to say the car will takes time and i can go for my appointments

Hello,

I noticed this problem in many Toyota Hilux cars in Algeria, The digital clock installed on the board has fixation problem and while trying to push button to adjust time the clock drops inside the board as per the attached picture.

The design needs to be reviewed and need either : make stronger colck fixation or make softer clock adjusting buttons

[protected]@hotmail.com