Toyota – Formal complaint regarding poor treatment and lack of response during car purchase visit on august 23, 2023

Dear Toyota Customer Relations Team,

I hope this letter finds you well. I am writing to express my deep disappointment and dissatisfaction with the treatment I received during my recent visit to a Toyota dealership on August 23, 2023, with the intention of purchasing a car. As a loyal Toyota enthusiast for several years, I had high expectations of the company's customer service, but unfortunately, my experience fell far short of those expectations.

On the mentioned date, I visited your dealership BUMC, located at Hazmiyeh Lebanon. I was interested in purchasing a new car and had done my research in advance. However, my experience at the dealership was nothing short of disheartening. Despite having a clear idea of the model I was interested in, I encountered the following issues:

Lack of Attention: Upon entering the dealership, I waited for a considerable amount of time before a sales representative approached me. There seemed to be a lack of attention to customers, as several representatives were engaged in personal conversations rather than assisting potential buyers.

Unprofessional Attitude: The sales representative who eventually approached me exhibited an unprofessional attitude. He appeared disinterested and unenthusiastic about my inquiries, and his responses lacked the necessary information to guide my decision-making process.

Ignored Inquiries: Despite expressing my interest in a specific car model, the sales representative failed to address my questions adequately. He provided vague answers and brushed off my concerns about features, pricing, and financing options.

I believe that as a customer, I deserve to be treated with respect, professionalism, and courtesy when considering a significant purchase such as a car. Unfortunately, my experience on August 23rd has left me disillusioned and questioning whether Toyota values its customers.

I am reaching out to express my disappointment in the hope that this incident was an isolated one. I kindly request that Toyota takes this complaint seriously and addresses the issues I have highlighted. Improving customer service is crucial not only for retaining existing customers but also for attracting new ones.

I am open to discussing my concerns further and giving Toyota the opportunity to rectify this situation. However, I urge you to take swift action to ensure that such incidents do not happen in the future.

Thank you for taking the time to read my letter. I look forward to a prompt response addressing my concerns and outlining the steps Toyota intends to take to enhance its customer service.

Sincerely