Toyota
reviews and complaints

I took my 2012 tundra in for the frame rust repair when the recall came out. They said they just sealed the frame, and all was ok. I recently took my truck in for bad bed rust. The truck has always since new had a high-quality topper and bed protector.

According to a body shop the rust of the bed came from the frame underneath.

This should never have happened. The rust is almost completely through the bed from underneath.

The frame recall was done by Smart Toyota in Madison Wisconsin

Brian Cornell

[protected]

My wife bought a 2022 Rav 4 hybrid. It had 2600 mils on it. We got a carfax on it and found out it was owned by 2 other people. I brought the car in because some of the features would not work. They said it was a certified car and supposedly they checked it out again. The hybrid battery is only 50% charge. Red to electric motor and red to battery. I took a rav4 hybrid from another dealer and saw mostly green and yellow on the screen.

Apple car play only works sometimes. Blue tooth does not pair with Alexa but our phones did. My wife paid 8000.00 dollars over msrp. The dealer should at least check the battery but it is certified and they say nothing wrong. Lazy? I have had Toyota for over 40 years and a hybrid Avalon and hybrid Rav4. Never had a problem.

Also, I wanted to finance with Toyota and they put me into a bank 1000 miles away.

I need to buy a new rear light fitting. Jemca, the franchise, want me to go in person to pay and then to return later in person to collect the part. Toyota say this is nothing to do with them.

Toyota themselves direct me to Ebay to buy the part. Nothing is listed at there official Toyota ebay site for my car.

Attitude of both Jemca personnel and Toyota Customer Service staff was appalling. Totally dismissive, unhelpful obviously and condescending.

I am still struggling to get the part.

bought a car from toyota in 2020 october . it has 57k miles on it. all of sudden engine light came on dashboard. when i took it to check on toyota dealer, they said that there is gasket issue. the warranty book clearly says that any gasket and seals willl be covered under powertrain warranty until 60k miles or 60 months. they denied to the warranty that i was eligible. i had to pay $650 extra for which should be covered under the warranty.

They have had my car for months. They confirmed the repairs would be carried out on 3rd October 2022. I have been trying to contact them by phone and email.

They refuse to speak to me. They do not respond to my emails.

I know that the work has not been done.

How can I make a formal complaint against this garage and get a proper response and some action in respect of this matter?

Their treatment of me has been appalling and utterly ignorant. They are obviously not interested in their customers.

Sirs; My 2019 Toyota Avalon Limited had to be jumped started several times. On 9 Nov 2022, TOYOTAWOROLD OF LAKEWOOD, NEW JERSEY, replaced my Alternator Assembly, Battery was 90%. Truly this is difficult to understand since my vehicle mileage was only 21, 489. Of course I was out of warranty, but please, Alternator had to be replaced only after 21, 000 miles. Since 2000, I have owned 6 Toyota Limited's without any problems except for factory recalls.

P.S. TOYOTAWOROLD OF LAKEWOOD, NEW JERSEY Service Center is a true credit to TOYOTA.

Bob Whartenby

We purchased a Timeshare from these sharks and have been trying to get out of the contract. They promised us we could use our week anytime without black out dates. Find out we didn't have enough "points", suckered into purchasing more. Of course, still not enough so we are not able to use it. We are still paying for the timeshare but not able to use it. We were told they would buy it back if not satisfied, NOT TRUE! This is a big scam and the sales people are ruthless. Wish someone would do a class action lawsuit against them. I just want out to this nightmare.

To whom it may concern,

I would like to file a former complaint against Kulim Toyota Service Centre (Telagamas Motors Sdn Bhd) for their irresponsible attitude and inaction.

On 20/9/22, I have done the 3rd service of my Toyota Altis at Telagamas Motors. I did not use my car for two days after the service and parked it at home.

On 23/9/22, I drove my car to work at 6.45 am. I went to my office first and later went out to visit a few of my customers. I left the last of my customer’s workshop in Lunas at around 3.00 pm and drive home towards Butterworth. After around 30 minutes of driving and when I was on the flyover turning to Jalan Chain Ferry, a lorry driver and passerby alert me of smoke coming out from the bottom part of my car. I cannot stop at the flyover so I drove my car to my customer’s workshop nearby at Chai Leng Park. My friend looked at the undercarriage of my car and saw a fire so he immediately put it out using an extinguisher. Many bystanders witnessed the incident. Later I tried to start my car and drove home slowly.

On 24/9/22, I left home at 6.45 am and went to the office first and then drove my car to Telagamas Motors. I reached there around 8.30 am and informed them of the incident as mentioned above. The service advisor asked me to leave my car there for inspection and will inform me of the investigation outcome. In the afternoon, customer service called me saying that their technician was unable to determine the cause of the fire and they will ask another experienced technician to check my car but had to wait for him to come back from training on 27/9/22. I left my car there at the service centre.

On 27/9/22, the said technician called me at around 2.30 pm to go to the service centre. When I was there he told me they were unable to determine the cause of the fire and will inform Toyota KL HQ to arrange for further inspection.

On 11/10/22, I and a friend went to see the customer service operation manager to demand action after almost two weeks of inaction. He keeps on repeating that it’s not Toyota parts' fault and keeps on assuming it’s an external reason that’s caused the fire without concrete evidence and investigation. We asked him if he have informed Toyota HQ of the incident and he said he already sent some photos. He later promised to send an email to KL HQ for further action.

On 12/10/22, At 9.30 am the said manager called me to sign an indemnity letter which he has email me before he will inform KL HQ of the incident. I said I will read and understand the said letter first before I will sign it.

On 13/10/22, I went to the service centre at Kulim in the morning. The said manager asked me again to sign the indemnity letter only after that he will contact KL HQ. I refused because the letter is not fair to me as a Toyota customer. So I took back my car.

My questions:

1) Why Telagamas Motors, the Kulim Toyota Service Centre refused to inform Toyota KL HQ after they failed to investigate the cause of my car undercarriage fire?

2) Why the said manager simply assumed that the fire was from an external cause and not the car parts' fault when they do not know how it happened? I would like to know how the undercarriage fire can happen while I was driving.

3) Why I was asked to sign the indemnity letter before Kulim Toyota service centre wanted to inform KL HQ of my incident? Is it a normal procedure for Toyota Malaysia to ask your customer to sign the indemnity letter before further action? (I attached herewith the said indemnity letter for your further evaluation)

4) What will happen to my Toyota Warrant after this fire incident?

5) What is the advice and action from Toyota Malaysia to help me? I am helpless now, please help.

Dear Manager,

I am writing to report the very poor treatment I received at Brindisi (Start Point), on 9 August 2022, including gratuitous insults of the customer and the handing over of a replacement car with a red fuel warning light on and zero notches, just enough to reach the petrol station with luck.

Where I immediately filled up with thirty euros of petrol, half a tank, not asked back.

I ask, in addition, for a quick refund of €100 paid unjustifiably.

My car stopped for no apparent reason: I had one notch of petrol, the orange light was not lit and no audio alarm, 20 km of autonomy shown.

Transported by tow truck to Toyota, I was immediately greeted with a hostile attitude: unjustified waiting, pessimism about the extent of the fault and the time needed for repair, no hope of a warranty because I had done 311,000km (as if doing many kilometres was a crime).

'A good car is good even after 300,000km and mine is,' I replied firmly. And I truly believe that.

And I added that I trust Toyota and have always done all the coupons.

"If the problem is attributable to a fault that Toyota will hold responsible, surely Toyota will contribute," I added.

The next day (today) I am told that the fuel was missing and that it is attributable to my distraction. And I am asked for 100€. It is not clear under what title.

I am also told that I have been given preferential treatment.

I return the car with 30€ of

Petrol put in by me, because the tank was empty, and before paying the 100€, I point out that it is absolutely NOT due and that I would write to Toyota immediately asking for a refund.

I had to pay them anyway, and with a 'lecture' to pay attention to the fuel warning light, from the very person who

delivered me a replacement car with an EMPTY tank. Paradoxical!

The three most serious things:

1. accusing the customer of being absent-minded without any proof; I vouch on my honour that I had one notch and was as quiet as I always was with one notch; I would have refuelled calmly, after lunch;

2. No investigation to establish whether the indicator is malfunctioning and repair it; that would have been the first thing to do I think;

3. Courtesy car delivered with fuel warning light on red without a single notch of fuel and no mention of the mishap and no apology.

For me it is unacceptable to have been accused of distraction: I am an air traffic controller by profession and paying attention to the warning lights is part of my job.

I am perfectly willing to have the car checked and prove that I was with one notch of fuel and no red light on, and, in addition, when the car stopped, the PCS light had come on, NEVER the fuel light, fixed at one notch at all times. CERTAINLY THERE ARE PRECEDENTS and it would have been enough to believe the customer and investigate the problem, which was absolutely NOT done.

Apart from all this, I still cannot explain why the €100, which not even the enclosed sibylline invoice explains in the slightest, considering also that no check was made on the fuel gauge, giving zero credence to the customer's claim.

In conclusion, I ask:

1. An apology for the mistreatment received;

2. A refund for the €100 unduly received (invoice attached, which explains in itself how the €100 is NOT justified);

Toyota's good name is at stake, which I wish to continue to trust.

I add that I already emailed the same in Italian to this address tmi.[protected]@toyota-europe.com.

The answer was that I should ask the dealer for a refund.

My view is that it is up to Toyota do take the responsibility to decide who is right and to give urgent feedback to his customer, me, please.

I will not stop asking, until I receive a clear answer, please.

I ask for a kind, prompt reply, failing which, I specify that any further action to protect my interests will be exercised in the venues deemed most appropriate.

Thank you in advance.

Best regards.

Pierfrancesco Valente

While under warranty asked a Toyota dealership to look at my CVT due to abnormally high RPM's. I was told it was normal. Now I knew nothing about the CVT and couldn't find the fluid check stick. So I thought it was just me. It kept doing it in every drive mode and got worse. Finally after babing it for a while I had them recheck the CVT. Now they say it needs to be replaced. They also never topped off my ATF and in the paperwork with an oil change stated fluids were fine. Now the warranty people will not cover my CVT that was malfunctioning when it was first checked because it is now past the warranty.

My family was put at risk because a mechanic or whomever decided that high RPM's were to be blamed on ECO Mode?

I drove to Toyota Service Ipoh Raja Nazrin branch. Malaysia

It was 8.30 a.m. Walked in. Received the service order and the price for the servicing.

However, I was ready to leave the car for service...but was told I can only collect the car tomorrow...today is Friday, tomorrow is Saturday...and I don't have another car...

Can you imagine?

-8 hours...and I have to leave the car...does it take so long to service?

-there are not many cars there on 9 September 2022.

Before Proton took over, service was tolerable...after it took over, the service was really bad...

I decide to walk away ...Toyota lose over 900 RM for service (shocking RM 345 for labour...!)

Toyota Japan should look into this

My Toyota Vios 2016 (E) was sent for servicing on September 2 at PCM Puchong Motors Toyota at around 9am and I had inspected the car before handing over the key to the advisor. They had informed me that the servicing would take more than two hours so I decided to head back home and wait for their call. Upon collection of the car, I notice a scratch in the interior of the car, on the passenger side of the dashboard. I called them immediately to inform however was told that someone would call me back, the callback took a couple of hours and in the mean time I took the necessary photos for reference. When the sales advisor called me back, he said the technicians did not do it and I asked if there’s possibilities of this occurring and he said yes so the next question is would they admit it if they did it? Of course not!

I went back the next day to show them the scratch and the only thing they said is there’s nothing they can do to fix it because it’s deep and I’d have to look for vendors who provide leather services to get it fixed and of course I’d have to fork out the money from my own pocket because they refuse to take accountability for something that happened under their watch. I have photos of the very same dashboard that I took two days earlier and there was nothing there. Toyota needs to take responsibility for damages that occurs under their watch.

I have a big problem.

Wanted a factory hitch and wiring harness on Rav 4 that I bought on 8/25.

I took my rav4 in on 8/30 to have it undercoated,

I talked to the service advisor about getting the hitch put on before the undercoating, but he said I have to talk to the aftermarket department even though I wanted the oem hitch and wiring.

No one was there. So I left a message.

She quoted me $900.

When I got there and looked at new hitch. I said to Service Manager Neil Hillenburg that it doesn't look like the factory hitch.

he said its not, but there all the same.

It looks big and bulky and pictures i have seen show the hitch cut in bumper.

I am afraid they spliced wires to attach the harness and don't trust taking my truck back there.

I want my Rav returned to factory condition and the correct hitch if possible

Dear,

We have Innova car 2012 model, recently we face an issues that fuel indicator was not working and when any third party drivers driver our cars to take our parents they were waiting for the light indicator to refill the fuel, but the cage was not working.

Vehicle no: TN 06 H 1962 (VIN - MBJ11JV4007351430)

Last 3 times in 6 months have informed this complaint to the service center in Thanjavur but they unable to recognize the exact fault and they changed the fuel sender gauge assembly Part no A-83320-0K030. After this again I faced the same problem. Again vehicle indication not shown and vehicle got stopped in main high way, immediately I have notified to service center this was my third time vehicle gets stopped on the road.

Every time we use to complaint about the fuel indicator but the service was poor and every time we pay but problem not resolved. Now they identified and asking INR 43,500 cage indicator to be changed.

Last time I said fuel cage indicator was not a prb. In last one year I sent 4 times service and 3 times vehicle got stopped. Due to this I got cancelled lot's of my official work, personal work, family functions.

Being an Non-Resident of Indian we use to come limited time and every time I am facing this problem, this time I suffered lot. Need immediate attention and I need proper explanation why this was not rectified before and I have spent lots of money and time behind this. I need to be compensated

Regards

D Mahadevan

Mob: +[protected] / +974 [protected]

maha.[protected]@gmail.com

In short this is what happened to us in our company:

HILUX EXTENDED CAB:

The bakkie went in on the 16th of March 2022 for a service and brakes. (We paid extra for the brakes as we should, its not part of the service plan)

On 19 March 2022, my husband was traveling from Bronkhorstspruit back to Faerie Glen, when he had to brake behind a slow-moving car, there were no brakes. By mercy from above he could control the vehicle when he had to go of the tar road onto the gravel to avoid an accident and to get the bakkie to standstill. (It could have had a very different outcome!)

We contacted the Toyota Roadside assistance who fetched the vehicle and took it to Toyota Lynnwood.

Because it was a long weekend and we had some loading/work to do with the bakkie, we asked for a courtesy vehicle, which was denied as the incident happened less than a 100km away from our home. Toyota SA said we must ask Toyota Lynnwood for a courtesy vehicle. Trying to contact Neil Rust over the long weekend was futile. Then having no courtesy vehicle, the work could not be done.

I had to phone Toyota Lynnwood multiple times on Tuesday, 22 March 2022, to get updates.

Having to hear that the same technician that made the mistake was again working on the bakkie, sent our blood pressures through the roof.

I got Neil Rust eventually on the phone, who said sorry it was negligence on their part (the calipers were not fastened, and the brake pads fell out!), but it is fixed now. (They schemed the discs and put new brake pads in - which Toyota Lynnwood paid for)

Nobody so far could answer the question as to what would Toyota Lynnwood have done, if it ended in an accident?

(Sorry, we almost killed your husband & son due to our negligence…is not a good enough answer for me)

Getting the bakkie back late Tuesday afternoon.

My husband had to drive to Bloemfontein the next week, when he phoned me and told me that the brakes were already giving problems – he had to be in Bloemfontein for a week and a half.

Toyota Lynnwood suggested he take the bakkie to the Bloemfontein branch, unfortunately he had a full program that started at 7 in the mornings and ended after 4 in the afternoons and all his equipment was in the bakkie, so that was not an option.

Coming back, we booked the bakkie in were Toyota Lynnwood schemed the discs for a second time… did a test drive and schemed them again…

I kept trying to get answers from Toyota SA as to how we can resolve this issue. I was told that the owner of Toyota Lynnwood (Meyer Swanepoel) will phone me with a solution. No phone call from him to this day.

I still tried to get an answer from Toyota SA but was told that the case was closed as according to the system, we were contacted by Toyota Lynnwood.

I kept phoning and every time the consultants would tell me that I needed to speak to Prudence, but she was not available. I left 4 message on 4 different dates at different times.

He has been driving around with a bakkie that just don’t feel right when he brakes…wobbles/shudders…while waiting for an answer from Toyota SA.

Time came to take the bakkie for it’s 60 000km service, but we do not have any faith left in Toyota Lynnwood, so we decided to take it to another dealership.

Just to find out that the discs was so thin it needed to be replaced! Which we had to pay for. We have the parts, should someone want to inspect it as well as the reports and invoices.

The R4583.39 paid for the discs must be for the account of Toyota Lynnwood.

We received feedback on the 26 of July 2022, from Toyota SA that we will get a refund on the discs (the other dealership must pay us back and Toyota SA will reimburse the dealership?)

So far no refund received.

DYNA 150:

The Dyna went in on the 13th of January 2022 for its 240 000km service at Toyota Lynnwood. All mails, and documentation can be shown.

Toyota Lynnwood sent us a quote as per the work that needed to be done:

Front & Rear Brakes OK – R13 344.50 – 13/1/2022

On the 19th of January 2022, Alfredo at Toyota Lynnwood sent a mail that the exhaust manifold needs to be replaced, with a new quote.

No mention of brakes – R15 641.40 – 19/1/2022

On the 24th of January 2022, Alfredo let us know that the Dyna is finished (they were waiting for stock on the manifold).

Still no mention of the brakes – Paid R16 063.40 – 24/1/2022

On the invoice there is a mention that the front brakes must be replaced. (How convenient is it for Toyota Lynnwood to slip in the brakes way at the end of the invoice after the Dyna was at their premises for 11 days!)

Please note that this is a delivery vehicle which were at Toyota from the 13th until the 24th of January 2022. (loss of income)

How did the brakes go from OK on the 13th to must be replaced by the 24th, after the service?

With all the drama we had with Toyota Lynnwood in March & April we decided to send the Dyna to another dealership for its 260 000km service.

We were informed that the following needed to be done:

Front discs must be replaced

Exhaust manifold had to be removed to tap new thread as the bolts were stripped and gas were leaking out.

New gaskets had to be fitted because of the bolts that were stripped, so it moved around and destroyed the gaskets.

Wheel studs were missing and had to be replaced.

A quote of a service went up to an invoice for R20 507.06

Again we received feedback on 26 July 2022, that Toyota Lynnwood would refund us on some of the parts and labor.

No refund yet but they made a payment on 1 August 2022, to the other dealership of R1219.03, which was the parts and labor that Toyota Lynnwood decided they would refund us.

It seems like Toyota Lynnwood would intentionally damage or do incomplete jobs so that we must come back again and again and must pay more money to get the same thing fixed over and over again.

This is on 2 of the 3 Toyotas that we own. My own Fortuner must still go for its 60 000km service and again for shuddering brakes.

We already sold our Hino 300 truck in June, and we cancelled the purchase of another Dyna in March as there is a problem with parts.

We completely lost faith in Toyota Lynnwood.

And struggling to get answers from Toyota SA, have us slowly losing our faith in the Toyota brand altogether.

Something needs to be done… we can’t pay for work to be done repeatedly.

We cannot continue to let someone else’s negligence cost our company money…

What Toyota Lynnwood and Toyota SA don't understand is that we lost money, time & diesel going back and forth.

Seeing how the refunds are being dragged on, makes me realize that Toyota SA has no authority over the dealerships.

Please note that I have all the reports, invoices, quotes and emails for viewing...

I have been leasing, Camry's, Solara's, Corolla's hybrids and non hybrids and loved every one of them. Which is what never made me change my choice of Toyota's. My dealership in North Hollywood is great, too. However...my latest lease (for which I had to pay $2000 down which I never ever do) but this CH-R is...let me say it nicely...an awful car. At 6 ft tall I was happy to finally be able to have a car i didnt have to fold double to get into, but had I known what was waiting for me ...I would have gladly doubled into another Corolla again and kept $2000 down payment (plus 2 x $500 deductible from incidents that would have never happened with a good car). I'm surprised that you let your flawless reputation in the car market get tarnished so badly with this vehicle. 2 recalls so far. For the first one I had to sit at the dealership for 4,5 hours just to find out NOTHING had changed. (something with back seat seat belts red alerts on my dashboard) wasted half a day that I had to take off. The absurd break system that DOES NOT WORK at all OR completely breaks when nothing is in front of you, seems to now be the next recall. Not before its time (what took you so long) I tell you, however with the other recall still fresh in my memory, I declined. Not going to waste another half day when nothing is changed, however this one is dangerous. It breaks and pulls the car to the side AFTER the driver has already started breaking and so violently . Due to this car having more blind spots than a Braille Institute, I've had several near misses and one collision. Ive been driving without accidents for 40plus years until now. I cant begin to tell you how much I regret this lease. $3000 poorer for a bad decision based on comfortable seating.

I'm open to better accomodations. Please DO NOT just forward this email to Toyota Noho for the sales person to call me and handle it. You handle it and let me know what it is that Griselda is able to offer me instead. I think I deserve that after almost 30 years of non stop leasing and never missing a payment.

I have been dealing with Ken Ganley Toyota in Akron, Ohio. I have had the vehicle in for service 3 times in 7 weeks. Originally there was a rodent that chewed up a sensor. From the time I picked up the car - 3 weeks later the same issue which they tried to make me pay my deductible again. Fought with the service department because it was the same issue. When I picked it up for the second time on a Friday around 4:00 pm. On Sunday at noon I had the same error messages as the first time I had it in. I have had to miss 10+ hours of work dealing with this issue because they don't open until 8:00 and I have to be at work at 7:00. They close at 5:00 pm and that is the time I get off. I have been given the total run around by the Service Department which treats women like we are stupid. The second time it was taken in there was a tire pressure error. They damaged it to the point it wouldn't hold air. I had to pay $204.94 for a new tire. During the first 2 times I couldn't get a loaner vehicle so I was begging people to take me to work and home. The third time I demanded a vehicle and they refused to pay for the rental. They told Enterprise to bill my insurance. I had to wait 40 minutes at the car rental business until my insurance adjuster got it straighten out. So much for customer service. I'm sure they wouldn't have treated a man that way. I'm very disappointed with Ken Ganley on E. Market Street. This has been a nightmare that I can't wake up from. Choose your Service Department carefully. This is not one you want to deal with... EVER!

I am very sorry to tell you that I am not happy about this Hyghlander XLE 2022.

The reason why I bought 3 Venza from 2009 to 2015 no problem no road noise inside.

Bought a 2017 Highlander LE with Upgrade package no problem no road noise inside.

Bought a 2019 Highlander XLE no problem no road noise on any pavement other then concrete pavement different texture and I do understand that.

Bought a 2022 Highlander XLE because I like all the other Toyota i bought in the pass no complaint.

Now I hope you can come up with a solution to resolve this road noise in my 2022 or you have an other model that doesn't have road noise. Just can drive this car on a long trip it drive me nuts. Belair did what your warranty ask for check the air pressure and rotate the tire no change. Last Friday when and try an other Highlander with different tire Michelin it was worst then one I have.

The one I have as Open Country Toyo tire and paid over $900.00 for undr coating that i was told it will cut the noise by 50 % witch is not true may 10 % not happy about that also.

Waiting to here from in the near future because to make a decision on what am going to do with this car (Not happy) I witch to stay with Toyota but not this way.

Serial # 5TDGZRBHXNS581376

My name Francois Deschambault

Tel [protected]

email: [protected]@rogers.com

Thank you have a nice day

I own a 2022 Toyota Sienna Hybrid converted for wheelchair use, I got it April 19 2022 from Alliance Mobility in Kelowna BC. I was taking a trip on my travels my check engine light came on while in Calgary AB. After waiting all day to get it looked at I was told it was an emission problem code P142200. However they did not have the chemical to test to see where the leak is and I was told because they couldn't fix it it was not covered by warranty. First he told me that they have had trouble getting the chemical for some time but when it came time to pay he lies and says it was suppose to come in the next day. So I had to pay for the diagnostic which would of been covered by warranty if they could of fixed it. I do not see how this is my fault they didn't have what was needed and then lied about getting it in. I should not of had to pay.

Purchased a 21 Tundra from dealership in Dallas. They said it had no car fax issues and they did a 28 point inspection. Got it home in MS and realized it was rusted underneath and in the motor. Now the dealership won’t take it back and I’m stuck - it has 13000 miles and is under warranty so we don’t know what to do.

It’s a safety hazard and the dealership lied. They would have noted rust on the inspection.