Toyota — a toyota recall not performed by braulio agosto toyota
Date of the incident: 06/01/17
Client Number: not available
VIN Number: JTEDS44A582047302
Full Description of incident: A warning of guaranty - ZG4 Certain 2008
My mom (Iris Correa) goes to Braulio Agosto in San Juan, Puerto Rico because she received a letter of a Recall make by Toyota for the malfunction of the power back door. My mom have many problems with her back door so she goes to the dealer because she understand that her Highlander 2008 was impacted by the recall. When the personnel of the dealer inspect the vehicle says that the recall does not apply because the power back door have a little impact in the right corner of the door. My mom explain that she close the back door automatically and when she was making a reverse the back door open and impact and little column in the back.
I understand that this is the reason for the recall, Toyota evaluate the complaints received and know that the power back door not function properly, so I don't understand why the Braulio Agosto dealer can't make the change of back door.
Desirable resolution of your complaint: a replacement of the power back door.