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Customer Service

1800 457 7777 (United States)
133 070 (Australia)
1811 253 6491 (Mexico)
+44 193 284 1600 (United Kingdom)
+64 800 445 439 (New Zealand)
+31 80 070 040 (Benelux)
+45 80 881 750 (Denmark)
+62 212 929 2988 (Indonesia)
+60 322 875 802 (Malaysia)
+63 28 191 048 (Philippines)
+65 62 970 990 (Singapore)
+27 113 052 820 (South Africa)
+82 234 844 334 (South Korea)
+66 237 590 911 (Thailand)
+84 439 364 463 (Vietnam)
+54 800 666 3701 (Argentina)
1-1, Shibaura 1-chome
Minato-ku, California
Japan - 105-8001
United States
5241 California Avenue, Suite 100, Irvine, CA 92617

Canada
75 Tiverton Court, Markham, ON, Canada, L3R 3M8

United Kingdom
Toshiba Court, Weybridge Business Park, Addlestone Road, Weybridge, Surrey, KT15 2UL

Austria
Handelskai 94-96, A-1200 Wien

Benelux
Westbroek 36-46, 4822 ZW, Breda, Les Pays-Bas/Nederland 

France
7, rue Ampère - B.P. 131, 92804 Puteaux Cedex

Germany
Hammfelddamm 8, 41460 Neuss

Italy
Viale Monza, 347, 20126 – Milano, Italy

Portugal
Quinta da Fonte, Rua Dos Malhoes, Edificio D. Pedro I, Escrit. 18A, 2770-071 Paço de Arcos – Portugal

Spain
Parque Empresarial San Fernando Edificio Munich, 3ª Planta, Oficina A 
Av. de Castilla № 2, 28830 - San Fernando de Henares, Madrid, España

Turkey
Küçükköy Cebeci Caddesi 569. Sokak № 6, 34080, Gaziosmanpaşa, Türkiye

India
E-20, 1st & 2nd Floor, Hauz Khas, New Delhi-110016

Malaysia
Suite 11.01, Level 11, The Gardens North Tower, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur

Philippines
19/F Panorama Tower, 34th Street corner Lane A, Bonifacio Global City, Taguig City 1634, Philippines

Singapore
20 Pasir Panjang Road, № 12-25/28 Mapletree Business City,
Singapore 117439

South Africa
10th Floor Sandton Office Tower, Sandton City, Sandton, Johannesburg, South Africa

South Korea
27F, Asem Tower, 517, Yeongdong-daero, Gangnam-gu, Seoul 06164, Korea

Thailand
323 United Centre Building, 21st Fl., Unit 2101- 2102A, Silom Rd., Silom, Bangrak, Bangkok 10500

Vietnam
Room 802, 8th Floor, HCO Building, 44B Ly Thuong Kiet Street, Hoan Kiem Dist, Hanoi, VN
U.A.E.
Toshiba Gulf Fze, P.O. Box 61028, Jebel Ali Free Zone, Dubai - U.A.E.

Brazil
Avenida Ibirapuera, 2332, Torre I, 5° floor City of Sao Paulo Brasil

Mexico
Sierra Candela № 111, 6 Piso, Col.Lomas de Chapultepec 11000, Mexico D.F.

Complaints & Reviews

toshiba horrible customer service and warranty

I purchased a Toshiba Satellite A665 S6070 notebook on 7/18/2010 from BEST BUY. It worked for 16 days and froze up completely. BEST BUY wouldn’t allow me to return it because it was after the 14 day return policy. Are you kidding me? Therefore, I had to send it in for repair. Since then it crashed (froze up) 3 more times – that makes 4 times.. I am weary and at my wits end. I’ve done everything Toshiba and BEST BUY has asked of me. Toshiba Customer Care Rep, Manny, told me he would send in a request for me to have a refurbished laptop but he couldn’t promise me anything. I told Manny that that is not acceptable to me. A laptop that I used for 16 days should be replaced with a new one. Toshiba’s Customer Care Rep, Manny hasn’t called me back yet. Frustrated and at my wit’s end, I decided to call BEST BUY. I told the operator I wanted to speak with a manager because I wanted my $1500 refunded to me now! I was fortunate to have assistant manager, Christopher Abraham take my call. He met with me personally and told me he was going to make it right. He was kind, considerate of what I had been put through by Toshiba, and accommodating. He took control of the situation and had me pick out a new computer! Not a refurbished one. Chris Abraham is truly customer focused and an excellent liaison between BEST BUY, TOSHIBA and me. Toshiba has not heard the last of this. I am in the process of filing a complaint with the Better Business Bureau (because Toshiba has an A+ rating in my state – ridiculous!) as well as the NYS Attorney General. Toshiba should not be doing business in New York State. BEST BUY, on the other hand, restored my faith in “the customer comes first”.

product issue

I ordered a Toshiba laptop online through Toshiba Direct and choose specific upgrades. One of which was a 4G...

toshiba satellite l355d

I have two year old Satellite L355D. While it was still under warranty we had overheating issues and the DC power jack broke off three times. The third time I was told that the motherboard would be replaced and the jack "reinforced". We got it back, the jack was already loose. The heating issues never were addressed.

I called them at that time because of the loose jack, and was told that the MB had been repaired not replaced, and wouldn't be replaced, as this wasn't covered under warranty. I asked them to repair it properly and I would send it back right away because the DC jack was loose when we received the laptop back, because the warranty was running out. Was told that as long as it was working there was nothing they could do.

Fast forward til today (yes still overheating this whole time by the way. Couldn't sit it on your lap if you wanted too.) and the jack (suprise, not) finally broke off.

Called Tech Support and spoke with Customer relations. Both read the history of this laptop, and admitted there was a problem, but nothing that could be done since it was out of warranty. Lacy in Customer Relations needs to be terminated, immediately and with prejudice. She needs to be blacklisted from ever working in the Customer Service Industry again, anywhere. She is rude, arrogant, and can't think for herself. Shelley on the other had admitted that it was a serious problem but that there was nothing she could do but file a complaint. She filed the complaint for me. Let's File 13 that one folks, might as well because we all know where it is going... She did say that the next level of managers (who normal customer's can't get to talk to review these complaints.) Really not good enough, but at least she wasn't an egotistical PIA.

Called Toshiba Corporate in Irvine CA (hadn't researched the problem online yet), and spoke with an operator. She took down all my info and said someone would get back with me in 24 hrs. Honestly given the number of corporate headquarters, of different companies I have called in the past, this isn't a bad turnaround time if it happens. Knowing she is probably busy and even if her intentions were good, that I might fall of to the side, I did some research (should have done this first).

Found out about the Toshiba Corporate Escalations Office. I called back and asked for that department directly and left a good 10 minute message. I was polite, and told them all the details, including the fact that this is the 4th time the DC jack is broke, this has been an ongoing issue, and that the computer is out of warranty.

I could understand if this is was first complaint and it was out of warranty. But it is not, it is the fourth (or fifth since they wouldn't repair the 3rd repair when I complained when I got it back and was working but loose) time that it has broken. That's not even a coincidence, that's a bloody track record. We have other Toshiba laptops, all older that are working fine. I just think they should fix it properly.

electrical wire

I bought my Toshiba porteger 2 years ago with a 3 year warranty. Within 6 months the electrical chord shorted. They gave me an old repaired one for temporary use which stopped working after 3 hours. The new replacement wire seemed very hard and after an year it has severed half way and I have stopped using it for fear of shorting.Took it to the dealer who says it is a mechanical damage and not covered by waranty. My take is that it is poor quality wire which is breaking off ? Wrote to the company a month ago but no response. Sad a good company gone to dogs

television

Hello, I.AM A SINGLE MOTHER RAISING TO YOUNG BOYS. THEY WANTED A FLT SCREEN SO BACK IN 2007
I BROUGHT A TOSHIBA FLAT SCREEN MODEL # 46RF35OU.THE TV GOES OUT CAN'T GET NO PICTURE FOR
ABOUT AN HOUR. THIS IS A PIECE OF JUNK. TALK TO TOSHIBA CUSTOMER SERVICES THEY STATED THAT THIER WAS NOTHING THEY CAN DO.
I WILL NEVER IN MY LIFE BUY TOSHIBA PRODUCT AGAIN.

GUESS I SHOULD HAVE STUCK WITH AMERICAN MADE PRODUCT.

  • An
    annette hoffstead Sep 24, 2010

    Hello, I.AM A SINGLE MOTHER RAISING TO YOUNG BOYS. THEY WANTED A FLT SCREEN SO BACK IN 2007
    I BROUGHT A TOSHIBA FLAT SCREEN MODEL # 46RF35OU.THE TV GOES OUT CAN'T GET NO PICTURE FOR
    ABOUT AN HOUR. THIS IS A PIECE OF JUNK. TALK TO TOSHIBA CUSTOMER SERVICES THEY STATED THAT THIER WAS NOTHING THEY CAN DO.
    I WILL NEVER IN MY LIFE BUY TOSHIBA PRODUCT AGAIN.

    GUESS I SHOULD HAVE STUCK WITH AMERICAN MADE PRODUCT.

    0 Votes
  • Du
    dutchdog54 Aug 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I bought the exact same model (46RF35OU) of Toshiba TV new in December of 2007. It cost $1700 ( marked down from $2600.00) The screen has failed completely a little over three years later. Looking back there were probblems with this tv from day 1. There were solid color vertical lines on the screen when the tv was turned on for the first 20 minutes the tv was on. I should have returned in then. It is now a giant paperweight. Toshiba does suck.

    0 Votes

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mcafee not activating

hi i recently bought a computer and my McAfee free trial finished so i bought 1 year of it, installed it and it wont let it activate my account. every time it updates, every time i turn on my computer it says i need to activate my account within __ many days (each day the day goes down), so i click on ‘activate my account’ when i do, however, a message pops up saying;

"Activation Can’t Continue
We’re sorry, but we’re having trouble activating McAfee products. You can begin using your products now, but you won’t receive automatic product updates.

Don’t worry, we’ll asks you to continue activating your McAfee products once the problem is fixed. for more help with this problem, please contact McAfee support."

im worried because its been doing this for over a week, i dint have many days left to activate my account. if i don’t activate my account be for the days are up, what will happen? and what should i do because the problem obviously hasn’t been fixed. what should i do? please help me, thank you…

  • Bl
    Black Hills Gold Town Sep 12, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Go to http://www.avg.com/us-en/homepage and download a free, excellent, anti-virus program. If you want the deluxe version, they'll sell you one as well...
    Tom

    0 Votes

what warranty?

Toshiba has such a vague warranty that they can refuse to warranty their computers LCD, I just found that out and there is nowhere in their warranty that mentions the LCD, they say the dead or stuck pixels are only cosmetic and it would need to be 10-14 pixels before they would consider the LCD defective they compare it to the paint on the Keyboard keys and the paint is not covered, the thing about their one year warranty is it does not matter if you had that computer for a month, they will send it back to you unrepaired... As for me I'm not ever going to buy any Toshiba products because they are a deceptive company that thinks they can cheat the American consumers by the usage of vague warranties.

warranty

Purchased a Toshiba Sagellite laptop less than a year ago
Several months after purchase the power cord would not fit properly into computer to maintain a charge ...after many months of dealing with this I finally sent my laptop in for warranty repairs to Toshiba ...low and behold after keeping it some 9 days they notified my via their website that the repairs would not be covered under warranty (170.00)...stating this could have been caused by pulling on power cord that loosen the entenal connection...simply this THEIR A TOTAL RIP OFF AND I WLLL NEVER PURCHASE ANOTHER TOSHIBA LAPTOP...THEIR WARRANTY IS USELESS.

  • Ci
    cindyrsdu Jan 20, 2011

    My Toshiba laptop is less then a year old, noticed on the right side the two USB ports where loose. I contacted Toshiba tech support and was told I could not take it to an Toshiba authorized dealer I asked why? Was told when I reg my laptop I didn't pay for that service that Toshiba would mail me a box out and I would take it to UPS. So when the box came I took it to UPS received a recorded message from Toshiba two days later telling me they got my laptop and it was in for repairs. The tech had told me it would take about 7 days to fix. After about 13 days of no word either by phone, email etc. I wrote them and asked what was the status of my laptop. I got an email back stating that I needed to call them that it's an non warranty issue and it would cost $175.99 I began to boil. I called the next day, was on hold for 45min, then a Dorothy came on the line and I gave my depot number, then she began to tell me the USB ports are an non warranty issue, I asked her to explain that. She said plugging things into the usb ports like and unplugging them will cause the usb ports to come loose. I said WHAT! your telling me on a laptop plugging in your camera, external drive, flash drives, printer that the usb ports are so weak they will come loose, she said yes. I asked her then what in the heck are we doing with a laptop if you can't use the USB port? I told her I was going to contact the Toshiba headquarters, BBB, consumers protection she cut me off and said I don't care who you contact, do you want to pay the $175.99 I told her NO! and I want to speak to a supervisor, and I began to talk and was cut off by music on the line, then she comes back and said did you understand what I said, I asked her how could I went you cut me off, the call was sent to a rep I got someone called Pearl. I gave her my depot number and she tells me the same thing, i told her in there design there's some short cuts here and no USB should be so weak that you can't plug items into them and unplug them. She stated you should leave them plugged in, what good is a laptop if it's not portable you might as well go back to Desktop. I told her who I was contacting and she said she would make a report and gave me a number. I told her mail my laptop back to me undamaged, I have photos I have taken of my laptop. As of today I haven heard anything and when I check on line it still states in repair status. Now I know why I could not take it to an Toshiba authorized dealer. Toshiba authorized UPS-run repair facility in Louisville, Ky, where UPS repairs the laptops themselves and ships them back to the customer directly. UPS can't deliver a box without damage what will my laptop look like when I get it back? I will not let this go away, there's to many written statements talking about the same problem, and I will never buy anything Toshiba again. I trusted Toshiba product not anymore. If anyone has any idea please post them. Thanks. Cindyrsdu

    0 Votes
  • Do
    donnyg1 Jan 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Totally agree with you cindy...the exact same thing happened to me but it was my power jack...told me after keeping my laptop for two weeks that I would have to pay 175 dollars for repairs, and laptop was less than a year old...I told them to pkg it up and send it back ..asap..
    Had it repaired for under a 100..This will be my last Toshiba product...
    Customer service is a rip off, I give the a flat F.

    0 Votes

breach of warranty

Toshiba Tecra computer Serial. # 46031296H was returned under warranty to Toshiba Notebook Depot for repair. It was NOT repaired or tested before returning it to customer. The CD/DVD drive still does not functional nor can be found by computer and the screen now flickers. It is in worse condition than when sent to Toshiba for warranty repairs. The screen appears to have been damaged by negligence from the repair facility. See case number [protected]
I would like the computer to be repaired as contracted, or the $399.00 paid for the worthless extended warranty charges to be refunded for breach of contract. Your technical staff suggested going to the web site to search for solutions, and running computer diagnostic tests, with hours of valuable time wasted. and after being placed on hold because of "High call volume" I have lost faith in the Toshiba product warranty service. If Toshiba refuse to honor the terms of the warranty, then a refund should be issued as stated under Texas law.

costumer service

I sent my Toshiba (L505-S6946) into your depot repair station, due to the ac adapter and the processor...

defective hd and video and webcam (<3 mos)

Purchased this from Fry's Electronics March 19, 2010. ISSUES - HARDWARE and DRIVERS Consistently had...

1 year manufacturers warranty

Purchased a laptop along with 2 year extended warranty in Aug of 09 from Walmart. Screen had glitches in June 10. Contacted Walmart who informed me 2 year extended did not come into effect until 1 year manufacturers was up. Contacted Toshiba. Nothing but obstacles and jumping through hoops to register product had to call 3 diff #'s and fax original receipt + personal info in all for nothing. This process took a week and a half only for them to tell me they dont cover parts - it would be $400+ to have it repaired; which is more that I paid for the laptop. I asked for them to send somethig stating they wont cover the repair so my Walmart warranty can take effect and they wont. Called Walmart and very helpful lady (SHONDA) helped me. Walmart contacted Toshiba and after much struggle (I was conferenced on the call) the lady ended up talking to her supervisor @ Walmart and called me back. I take from it that Walmart will be changing their information to state that Toshiba's 1 year manufacturers only cover parts for 3 mos or something like that... In the end it looks like Walmart will be helping me but I will never again purchase a TOSHIBA product and I will make sure to let everyone I know and come in contact with that TOSHIBA IS A JOKE!

criminally incompetent customer service

called Toshiba Corporate Offices today to let them know that I was filing criminal larceny, and grand theft charges with my local police department concerning the disappearance of my laptop that was in their possession.

Toshiba Satellite L355D

Serial Number: Z8396xxxx

Purchase Date: 07/29/10

Bought the laptop on 7/29/09 and on 10/10/09 I took it back to Best Buy to have the internal AC plug replaced by Geek Squad, While Geek Squad had it they broke the monitor and replaced that at their cost. I told Geek Squad that the laptop was overheating at that time and they did not even acknowledge it or look into it.

Around the middle of February 2010, the AC plug broke off again. I contacted Toshiba told them about the broken AC plug and the overheating. The CSR told me on the phone that the AC plug was covered under the 1 year warranty unless it had been abused. I obviously had not abused it as it would have taken a pair of needle nose pliers and a hammer to have snapped it off if it weren't faulty so I agreed to send it in and they sent me a shipping box and a new power cord. I packed up my laptop and the old power cord and took the box to the UPS depot in xxxxx, IA on March 18. I watched the UPS employee scan the prepaid shipping label before I left.

On 4/1/10, I still hadn't heard anything from Toshiba, I called the customer service number and the person I spoke with informed me that they had no record of me as a customer, or having shipped me a power cord or a shipping box. I was told that the only way my information could be pulled up was by the tracking number I was given over the phone 3 weeks earlier or the serial number on the machine.

As a side note, this may be the stupidest customer tracking database I have ever heard of. The sheer stupidity of limiting the search to two numbers and not the customers name, address or phone number borders on the criminally incompetent. I was given several tracking numbers the day I called to get the box and power cord sent. I wrote them down on a slip of paper in the kitchen and I think someone must have tossed them not knowing what they were. As far as the serial number... The serial number is on the laptop, which is in a box, somewhere in this world. Duh!!!

I drove over to the UPS depot and spent the next 2 hours having them digging through their lost box piles while I went through all of the UPS shipments to the Toshiba repair hub at Door 844 TN Depot 2250 Outer Loop Louisville, KY 40219. The only record we could find of any shipments was the delivery of the new power cord to my house. Problem was, it says the shipment delivery date was 3/12/10. I have the phone bill which shows my original call in the middle of February and the shipping box and power cord were delivered a couple of days later. So why is their no record of the shipping box being delivered or the laptop being sent back and why is the date on the power cord shipment off by several weeks? I would like to know who has the ability to go in and change this information or is UPS tracking and delivery system truly that damaged?

On 4/5/10, I contacted my local Best Buy and Geek Squad and they were able to pull up the serial number of my laptop by my name. (Amazing how an ounce of common sense saves everyone time and money) I contacted Toshiba again armed with a serial number and the CSR told me that she thought that my laptop had in fact been delivered but no one had done anything with it, but she couldn't confirm that it had actually reached the repair depot. I asked her how it could have reached the repair depot if UPS has no record of it ever being shipped as expected, she didn't have an answer. She told me she would escalate it to a case manager. I was never contacted by a case manager.

On April 7th, I received a call from a Toshiba repair technician who informed me that they did in fact have my laptop, and that the AC plug is in fact broken and that they will need to charge me $149.00 to repair it and would I like to pay with a credit card today. Whoa! I let her know that was absolutely unacceptable and that I had done my research and had plowed through the many, many reports of this AC plug failing in the Toshiba Satellite laptops and that I was not in anyway going to get sucked into this scam they were running by intentionally using faulty parts and then charging customers stupid amounts of money to repair an item that I was told was covered under warranty. If I had been told it wouldn't have been covered, I wouldn't have sent it in and would have taken it to a local computer repair store. I also asked her what was causing the overheating. She seemed surprised to find out that it was overheating. I had written overheating down as the #2 complaint on the contact form that was shipped with the laptop, and I told this to the CSR who shipped the box to me. She said they don't "do" overheating at that repair facility; it has to go to California to be looked at. Of course I had to ask her why the laptop had even been sent to TN when it should have gone directly to CA? Big surprise�¦ she didn't know.

I had her transfer me to a case manager to try to fix this mess. After waiting on hold for 57 minutes the first time, going through 2 CSR's and a CSR manager I finally got a hold of a case manager 2 hours later. The guy's name was Paulo and his email address is tcrc AT tais.toshiba.com. I let him know the details up to this point and that I wasn't going to fall for that scam and that I expected Toshiba to honor their warranty. He flat out refused. He informed me that there is no one higher up than him in the company for customer issues and his "power" comes directly from the executive offices at corporate. I disagreed with him. I told him he might as well throw the laptop on the floor and stomp on it because I won't be strong armed or blackmailed into paying for a warranty item. He then proceeded to tell me to 'Shut Up' six different times and finally to 'Shut It'. I hung up on him.

I then called the Toshiba Corporate number: [protected] and was transferred to the Corporate Escalation Office where I left a voice mail. That afternoon a guy named George called me back and I explained everything to him and he said that my AC repair could have easily been covered under their "One Time" policy and couldn't figure out why he needed to intervene. I explained about the laptop overheating and that no one wanted to acknowledge that the laptop overheats, smokes slightly and actually burned my leg and even with it on a desk and tipped up for maximum ventilation anytime I ran a graphics heavy program it would overheat and shutoff and that it had been doing this from the day I had purchased it. He said that wasn't good and that the laptop needed to go to CA to be looked at by the engineers that designed it.

He told me that he would arrange for the AC plug to be fixed and then have the laptop transferred to CA for repairs. He told me that I would get a call from a lady named Julie who would be making the arrangements for it to be fixed. Julie left me a voicemail on 4/9/10 asking her to call her back at [protected] with my email address. I called within an hour of her call to me to that number which never gets picked up by a human being but has someone pulling their messages. I left a message telling Julie that I didn't have an email address since they had my laptop Duh!!!

I never heard back from Julie or anyone else. I left messages every few days and no one ever called me back for 20 days I finally called the main corporate office number today on 4/29/10 after researching California penal code section 484-502.9 on grand theft, larceny and fraud and let them know that if I didn't talk to someone immediately, I was filing criminal theft charges against Toshiba. The secretary told me she would get into "trouble" if she transferred me to anyone but she took my laptop serial number. While filling out a theft report at my local police station Julie called me back She informed me that no one had done anything with my laptop since my talk with Jeff back on the 9th because she never got any of my messages. What kind of criminally incompetent three ring circus is Toshiba running? She said she'd arrange to have my laptop shipped to Toshiba in CA to be looked at by the engineers and who knows how long that will take, she flat out refused to give me a date I might be able to see my laptop again.

I then asked her about how stable the rest of the internal components in the lap top are after repeated overheating and didn't she think the entire system is probably damaged and it's life has been shortened greatly by the extreme heat. She told me verbally that if anything ever happened to the laptop, all of my notes are in their files and Toshiba would make it right at no cost to me. I asked her to put that in writing and I might believe her and she told me she would get in trouble if she did that.

Sooo... instead of just replacing my laptop with a non-flammable one, they will pay 'engineers' to inspect and repair the problem, then not if, but when the hard drive or mother board or both fail from being overheated, I am supposed to send them my laptop again and argue with them all over, every time something else fails while I am without a laptop for months at a time?

So, a new laptop probably costs them $300 to 400 and I would get a laptop that hopefully wasn't on the verge of a total meltdown, but instead, they want to spend twice that paying their customer service staff, repair techs, engineers and shipping costs and make certain I get the old, unreliable, and slightly crispy one back.

42 days and still no end in sight. I finally broke down and bought an old desktop at the Goodwill so I could get my email again. I had no inkling that at the time that I bought this laptop that I would have to devote so much time into getting it fixed and that I have such a bleak outlook for it. Nor did I expect to be the victim of a scam on repairs, verbally assaulted, and have to resort to filing criminal charges. I would have been better off just throwing the money out the window.

If you have made the misfortunate choice of buying a Toshiba product, I am so sorry and I feel your pain. When it breaks (and it will) document everything, and record your conversations with them. Be prepared to go to battle with them because they have perfected the art of "Anti-Customer Service" and be ready to hire an attorney.

beware

I purchased this laptop from Walmarts only three months ago and it will not work properly.

I paid a repair person $100 to look at it just yesterday and it is still not working. It keeps disconnecting from the internet. when I call internet company they say connection is great, it is a power management problem within the pc.

I complained to the better business bureau and someone from Toshiba called and offered me a free $50 appliance unrelated to the problem.

I see to late, that this model was the subject of a class action lawsuit in 2008.

I got screwed!!

rebate denial based on address

Am having major prob with Toshiba mail in rebate thru ESend. Just purch new laptop via ShopNBC with $200 mail in rebate. Was not informed on restrictions of address rebate could be mailed to at time of purch. Fine print on rebate cert which only printed after online transaction went thru stated no PO boxes. I live in mobile home park and post office does not deliver mail there house to house. We have rural route boxes but they are not lockable and mail is regularly stolen from them. Got PO Box for that reason 10 years ago. Called ESend and several #'s re: supposed Toshiba cust serv. Have gotten diff answer from every person. First said OK to have both phys address and PO Box on rebate form, which is how I mailed it in, certified mail. This a.m. got call fom a very nasty cust relations mgr who would only ID himself as Jesse from West Coast. Said would not fill in rebate and why didn't I ask before ordering if rebate could go to a PO Box? (I rarely order online and never from a shopping channel). This person said it would make no difference if both addresses were on there and that I would not get my rebate. I said company was making fraudulent offers which did not apply to every customer and suggested if they insisted on a physical address that they Fed Ex my rebate check to my house (they used Fed Ex for the computer delivery). He flatly refused this and said it was my hard luck that that was the case. I also am looking for corp execs to call. Failing that, will go to 7 on Your Side, who settles issues for consumers publicly on TV, with damage to a company's image. From all the web sites I have researched trying to find a name in a corp office in this country and someone who speaks English and is not in a foreign country, I have noted that a CEO, Mark Simons, is talking about recession survival and customer loyalty. Surely, if they want loyal customers they must be responsive. This is not over for me yet by a long shot.

faulty lcd tv

10 Days!! Still awaiting reply / action !

Is this the way a world renowned professional company like TOSHIBA deals with its customer's!

IT HAPPENS ONLY IN INDIA & you are proving it right!

Dear Toshiba,

Kindly go thru the following:

After comparing Sony, Samsung & Toshiba, I bought TOSHIBA REGZA 32AV600E 32 Inch LCD TV & the same was installed at my place in Dec.2009.

Since its installation on the very first day, I noticed that its resolution was not good. I adjusted its backlight, contrast, brightness etc. but of no use. Whatever adjustments I made, the picture quality was never improved. It had following problems:

1. The picture quality is very dull. Even with full contrast / brightness

2. The image is disported.

3. One feels strain while watching program. It's like moving images leave a trail behind them.

4 Colors feels like they bleed .

5. It feels like the screen is very dirty or if you are watching a very low quality pirated DVD or program.

6. It use to switch off automatically, without timer & later switched off permanently.

I had bought the TV from Mr. Sanjay Thapar of M/s Sanjay Enterprises Mumbai, which he had purchased from M/s Vijay Sales, Mumbai. After receiving the same I noticed that there was no protective seal on the screen & on the panel. The screen looked like that it had been wiped / cleaned with a cloth. Moreover it had few scratches on lower portion of the panel & deep scratches on the bottom of the panel where the TV stand is inserted, clearly showing the same has been used. Even the serial No. on the warranty card provided didn't match with the serial No. printed on the TV. There was no doubt that it was a used TV & the same was cleaned, repacked & dispatched to me.

I reported the matter to Mr. Sanjay & he, being a friend assured me that the TV is new, I accepted it on good faith. It was only when it started giving trouble of switching off during the program, I forwarded the complaint & was attended by Engineer Mr. Mahipal from Toshiba Chandigarh & Mr. Rattan (Service Centre incharge, Toshiba, North India) on 21-02-10.

Mr. Rattan, from Toshiba service centre (which I didn't knew earlier) took the lead of attending the complaint & do the talking. I thought if he is the engineer from Toshiba, Chandigarh. After lots of listening / talking & the adjustment done by other person Mr. Mahipal (engineer from Toshiba) whom he never introduce, it was declared thet the LCD TV's reception is like this only. I was shocked to hear that. We have Samsung LCD in our family & its performance is far far better than Toshiba. Still, I played a genuine DVD for there viewing so that they could see & compare the quality but of no use. When I asked him that even simple flat CRT TV has very good performance in comparison to Toshiba LCD, he said it is due to the single picture tube they carry (very strange answer). Any how, when I played the same DVD on my Flat Slim CRT TV, the picture quality was very lively & brilliant. Again I asked Mr. Rattan about the comparison & he repeated the same answer that performance of CRT Flat TV (aspect ratio 4:3, 480p) is far better than LCD TV (aspect ratio 16:9, 1080p). Then why people buy LCD TV's. This time I sincerely doubted his capability & asked him if he really is the engineer from Toshiba & then only I was told that he is the service center incharge & other person Mr. Mahipal is the one from Toshiba.

Finally Mr. Rattan gave his verdict with utmost authority that there is no problem with the TV & every TV brand has its own set of performance & of Toshiba LCD TV is like this only. I couldn't bear any more. I simply thanked them for there kind visit & felt sorry that I bothered them. Actually I had forgot that I am still living in India & here if some thing is sold to you it's done, HAVE IT or LEAVE IT. Anyhow, before leaving as Mr. Mahipal was filling some complaint report, I asked him for his views as he was the engineer & had kept quite since, he admitted that there is definitely a problem with the TV's contrast & brightness & would forward the complaint to higher authorities. Mr. Rattan face was plain & he had no answer to Mr. Mahipal's observations. It was looking like Mr.Rattan had come merely to attend the complaint as a formality & nothing else. He never let the Engineer Mr. Mahipal speak. Mr.Mahipal was sitting like a mute spectator fumbling with the remote. That's all.

After Filling the form he asked me to sign it along with the any views which I like to put in. He told me that one copy he'll forward to the concern authorities, one copy is for me & 3rd copy is for there record. I put the remarks & signed it. 4-5 minutes after they left, I rembered that they never provided me the complaint copy. I called Mr. Rattan for the same but was told that complaintent doesn't need to have the copy & all the copies are for the Toshiba people only. Very contradictory answer!

Any how, I was disappointed earlier also but never thought of writing / complaining, but this time I am highly disappointed after the visit of the designated people from Toshiba. It feels like if I had purchased some cheap Chinese toy from the road side vendor & went complaing after few days.

I DEFINITELY FEEL CHEATED.

Sincerely,
Vivek Mahajan

----- Original Message -----
From: iceNslice - India
To: corporate
Cc: Pooja Gandhi ; ravi sampat ; [protected]@shreeramvanijya.com
Sent: Friday, February 19, 2010 9:05 PM
Subject: TOSHIBA 32AV600 FAULTY LCD ~ COMPLAINT

Dear Kalpesh Ji,
As discussed I am pleased to forward complaint of Mr. Vivek Mahajan
who is a very close & dear friend of mine. As a matter of fact when Mr. Vivek Mahajan called me to ask which
LCD should I buy I not olly recommended Toshiba LCD to him but also sent him one after
purchaing from Vijay Sales not knowing that he will feel duped & cheated thereafter because he and his
family from the day one have not been able to enjoy watching LCD because
1. First and foremost new sealed pack LCD when removed had a scratch on the chassis but Mr. Vivek Mahajan being a good friend
did not mincing words and accepted it as it is for which I thank him
2. Then after few days the LCD started getting switched off during a program and had to be manually switch on which was a pain every time
3. Now since yesterday it had switched off permanently not to restart again.
4. All the money has gone waste he feels and is not at all happy after receiving TOSHIBA 32AV600E touted by Toshiba as an advance LCD panel..??
5. Please ensure that the LCD is attended and repaired at the earliest possible so that MR. Vivek Mahajan along with his family is able to finally enjoy
watching their favorite program on TOSHIBA LCD.
6. All the details including purchase details and LCD serial no. is given below.
Customer name:

Vivek Mahajan
423/6, Housefed Complex
Block-E, SBS Nagar, Pakhowal Road
Ludhiana - 141001 Punjab
Mobile: [protected] / 2423000
eMAIL ID : [protected]@shreeramvanijya.com

-----------------------------------------
32" TOSHIBA REGZA 32AV600E LCD TV
SERIAL NO. [protected]
----------------------------------------

FAULTY TOSHIBA LCD - COMPLAINT

1) SINCE PURCHASED IT HAD A SCRATCH ON THE CHASSIS
2) SWITCHES OFF OF ITS OWN WHEN ON & HAD TO BE RESTARTED
3) NOW IT IS COMPLETELY SHUT DOWN
WE HAVE CHECKED POWER SUPPLY IT IS ALL OK
BUT TOSHIBA LCD IS NOT STARTING AT ALL.

-----------------------------------------

PURCHASED FROM
M/S. VIJAY SALES (GHATKOPER) ( MR. KALPESH JI - PD HO)
INVOICE NO.: 13-GTK11-09SICD-550
DATE . 21-11-2009
PAID BY CHEQUE NO. 572316 (ICICI) BHANDUP BR.
ON 23-11-2090
----------------------------------------------------------------------------------

Thanking you in advance for your support & cooperation.
Sanjay Thapar
Sanjay Enterprises
24-Kembros Estate, Sonapur Lane, Bhandup (West)
Mumbai - 400078
Ph.: [protected] / [protected] / [protected]

  • Jd
    JD_20 Aug 07, 2011

    Hi,
    my sister gifted me a laptop from toshiba india and i have been facing problems since day 1.. the wi-fi of this toshiba laptop isnt working and getting it fixed has been such a pain..
    Toshiba India crappy service can be judged from the fact that when i went to their service center, they wanted me to lodge a complaint with their customer suppot. Now customer support didnot lodge a complaint as my computer is not registered for warrenty online.
    How can i bloody register a laptop when the website of Toshiba India is not working. It has been over two weeks that it has been non-functional.
    So i wrote an email to these ppl, n some executive of theirs replied askinjg me for details of my laptop saying she will register it, & it was like 4 days ago, havent heard from her since.
    What kind of company is Toshiba India? I would rate Toshiba India Fraud, Toshiba India In-competitive, Toshiba India Useless, and Toshiba India Unprofessional as well..Never buy a Toshiba Product, even a bloody gift is a pain..

    0 Votes

I they didn

Our Company"s Name is EME JAMES.
We Ordered the New! TOSHIBA Qosmio X305-Q708, 17"" Notebook PC, 2.5GHz Intel Core 2, Extreme QX9300, 4GB DDR3 RAM. They asked us to send the Payment through Western Union. We did. The name we sent the money to is: First Name: Shoujiang and the Last Name is: Du.
He Promised us that when he receive the money he will E-mail us the Tracking code and number. But we gave him the MTCN of the payment from the Western union. He collected the money. He told us that he has shipped the Order but he never send us an E-mail as he promised. He either reply our E-mails. Our ORDER NUMBER IS: [protected]. PLEASE HELP US. Our E-mail address is: [protected]@hotmail.com.
Thank you.

  • Ni
    nikstar Mar 17, 2010

    I have also been scammed by excsur.com.
    I transfered money via bank transfer and they have not sent the product or have replied to my emails.
    Very expensive lesson learnt!

    0 Votes

awful quality products

In December of 2008 we purchased a 32" Toshiba LCD TV for our mother. Two weeks ago the TV stopped working. After talking to Toshiba Customer Service, she took the set to their recommended repair facility. She has been informed the repair cost will be $1800. The TV itself was just north of $800. After talking to Toshiba CS she was informed they would pay $900 and she would have to pay the remaining $900. How does this make any sense to Toshiba? The set was originally $800+. Now they are asking her to fork over $900 for a set that lasted one year and 4 mo's? Basically they are not contributing anything as I'm sure the repair facility has an agreement with Toshiba and a parts return policy. What Toshiba should be saying is-Here is a certificate for $800+. You can use this towards a new Toshiba TV. That is customer service-especially for a set that is not even two years old. I might add that my mother has been a loyal Toshiba customer and currently owns three other Toshiba TV's. Please do the right thing as she and we have entrusted you with our purchases.

bad service

To start with, I have a large amount of experience with customer service. I have been the general manager of a retail store for 6 years, 1 of them also as an owner. I also run a theatre company which comes in contact with well over 800 people a year, not including our students or staff.

I own a Toshiba Satellite X200. I have had many small issues over the 3 years I have owned it, and 3 times have had to take it into a depot to be fixed (with this issue being the 4th). The first 2 were to Mainline Notebooks, which has since closed down, the next was to Microcad Computers, and the fourth I am still waiting for. The problem is that the computer will simply refuse to boot.

I will turn it on, the Toshiba screen comes up, and then the screen goes black and refuses to move any further. I have been told a different reason on every occasion. The first time it was Motherboard. The second it was Hard Drive. The third time it was graphics card. This time I have been told it is my screen (even though the screen works fine to show the Toshiba logo).

I'm not sure how the same symptoms can be attributed to 4 very different problems, and then each time degrade into the same system failure again. I was told when I bought the unit and the full System Guard Extended Warranty that if the computer was irreparable for any reason, that it would be replaced. A computer that exhibits the same failure 4 times over a 3 year stretch obviously has an issue which can not be repaired through a depot. An issue which can not be repaired is irrepairable. To that end I initiated a call to the only number available.

My first call resulted in be being told within 3 business days I would be called by a case manager, which I accepted, politely thanked the tech, and ended the call.

5 days later I called again, and was told by the tech that I should be recieving a call by the end of the day, so I politely thanked him, and ended the call.

3 days later, I called again. I was told this time by a supervisor named "Patrick" that not only would someone call me back on Monday, but that he would personally oversee the case, and he would call me the next day.

After Tuesday rolled around, I called again. This time I spoke with a supervisor named "Mike" who told me I simply had to wait for a call from a Case Manager. I told him I had been waiting over a week for a call which was originally supposed to happen in 3 days, he promised it would come the next day, and that he would call me before 6. With doubts, I thanked him and ended the call.

I waited 2 days, and then, with no contact, I called again. I spoke with a supervisor named Jay who told me if I didn't recieve a call before 6, I should call the next day and I would be hot tranferred to customer relations.

After receiving no call, I called again. This time I spoke to a tech named Jay and asked right away to speak with a supervisor. He tranferred me to someone who refused to identify himself, and told me I had 2 choices: to terminate the case or to wait for a case manager. He then refused to talk about the subject any more, and hung up on me.

I called back right away to register my displeasure, and spoke with a supervisor named Raul. Raul told me there was no record of my previous call, and that he was sure I hadn't spoken with a supervisor (I wonder who I actually got transferred to). Raul swore to me that he would call me the next day.

After waiting two weeks for a phone call which was supposed to come in 3 days, I finally spoke to someone in Customer Relations named Malow. Malow told me that my "System Guard Warranty" isn't a warranty, and that my warranty was expired. I would therefore have to pay the labour cost of the repair myself. I argued this was unacceptable, and that because it is a system guard warranty, the unit should probably be replaced. It was explained to me when I purchased the system and the very expensive warranty that if the unit was irreparable it would be replaced fully.

Malow told me that not only was that not the case, but it did not matter what I was told when I purchased the unit. What I was told at point of purchase could be fully wrong and Toshiba would take no responsibility for it, or uphold what their salespeople guarentee.

Malow then went on to tell me they only had record of 1 repair, and that it was impossible for me to have had this computer repaired previously. When asked if I was being called a liar, Malow refused to respond other than to repeat that there was only one record. The Toshiba authorized depot where I purchased the computer went out of business a while back, so unfortunately there is no way of verifying one way or the other. It is my opinion however, being in business myself, that the customer isn't assumed to be lying right off the bat, and when your records are incomplete (sometimes willfully as seen by my experience with the "supervisor") you give the customer the benefit of the doubt.

At this point I asked to speak to a supervisor and was told that Malow wasn't willing to transfer me. I argued with Malow for about 10 minutes about being transferred, and explained to him that my entire family have purchased Toshiba computers at my reccomendation, and that all of my employees also had Toshiba laptops, again at my reccomendation, and that I felt this to be a retention and public relations issue at this point. He then offered to transfer me to his supervisors desk, though his supervisor was not there, and he would not tell me when he would be back.

I accepted, and left a message on the machine of someone named "Al" asking him to call me back, and explaining that I had a very large customer service issue, and that this is the computer I use in my business.

This is where the saga sets put on hold, waiting for a call from "Al"

From Toshiba's website - "Toshiba is committed to being a long term business partner and invests in customer satisfaction" - if so, why can no customer call into customer service? Why also is Toshiba refusing to look at the long term effect of their decisions towards customers?

"Toshiba is committed to highest standards of customer service and support on a global basis. Toshibas International Limited Warranty and global call center infrastructure mean customers can be assured of high quality service wherever in the world they take their notebook computer." - I have been told one thing, and another happened on multiple occasions. I have waited 2 weeks for a call I was promised in 3 days. When I did speak to someone from their "high quality customer service" I was refused help.

tv quit working 5 mos after warranty expired

The Regza 37 inch I purchased has worked flawlessly until two days ago. I turned the television off for
one hour and when I tried to turn it back on the green power indicator just keeps flashing on and on.
I tried turning it on, on the tv itself to no avail. The purchase date was August 22, 2008. This tv quality
obviously was crap as it lasted only 5 months beyond the warranty. Now I know why the warranty is only
a year. You dont trust them. I paid $899.00 for the set and obviously it was not worth the trouble. I will not
but another toshiba product and will reccomend to my family and friends to not buy toshiba. I had thought
and the picture was good during the time it lasted that I had made a good choice as it was not made in China it
was manufactured in Canada so I was glad to finally find something that was made by out neighbors to the
north. ----- serial number for your info is AM406002601

  • St
    stephen letto Jan 17, 2010

    i also had a problem with a 37'' tv from that company, it stop working 2 months short of the end of the waranty. it took the place they told me to take the tv to, almost 2 months to fix, they replaced everything inside the tv. i cant understand why they didnt just give me a new set. the repair shop said it would have been cheaper to just replace the tv. one month after i brought it home, with no waranty any more, the screen has a blue line running from the top to the bottom. no waranty, im screwed, im just waiting for it to stop working altogeather, i used to like that tv company, not anymore, there junk!!!

    0 Votes

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