ToolBox Supply
reviews and complaints

I recently made a purchase from ToolBox Supply, which I found on Amazon as a third-party seller. Unfortunately, when my item arrived, it was not the correct one. I understand that mistakes can happen, so I followed their instructions on Amazon to return the incorrect item. However, when I received my refund, it was only a partial one.

I decided to contact ToolBox Supply directly to inquire about the discrepancy. To my surprise, the customer service representative was very rude and unhelpful. They told me that it was my fault for not contacting them first and that I would be charged a 10% restocking fee and return shipping cost. I was confused because I didn't think it was my fault that they shipped the wrong item.

To make matters worse, the customer service representative then insinuated that I had replaced the item in the box I returned. I was shocked and offended that they would accuse me of being dishonest. It's frustrating when you're trying to resolve an issue and the other party is not willing to listen or help.

Overall, I think that ToolBox Supply has competitive prices, but their customer service needs improvement. If you have any issues with your order, be prepared to deal with a difficult and unhelpful customer service representative. They seem to have an attitude that they can do no wrong and everything is the customer's fault. I hope that they can improve their customer service in the future because it's an important aspect of any business.

I had a really bad experience with ToolBox Supply. I wanted to return an item because it wasn't what I expected, but they gave me the run around for two whole weeks. It was really frustrating because I just wanted to get my money back. I had to go over their heads and talk to the venue they sell on to get any information on how to complete the return and where to ship it back to. It was a real hassle.

When I finally did return the item, I was shocked to find out that I would only be getting less than half of my money back. The company made up some excuse about extra shipping charges and restocking fees, which was not mentioned anywhere in their return policies. I was really angry because it was their fault that I had to return the item in the first place. It was really unfair and I felt like they were just trying to scam me out of my money.

To make matters worse, the customer service was incredibly rude and unhelpful. They ignored me and didn't seem to care about my concerns at all. It was a really frustrating experience and I wouldn't recommend this company to anyone.

I own my own business and sell thousands of orders every month on multiple website venues, and I would never dream of treating my customers this way. It's really disappointing to see a company that doesn't care about their customers and is only interested in making a quick buck. If you're thinking about buying from ToolBox Supply, I would definitely beware and think twice before making a purchase.

I recently had an experience with ToolBox Supply that left me feeling frustrated and disappointed. I had ordered an outdoor Christmas decoration through Sears.com marketplace, and during checkout, I was offered free shipping and delivery on November 30th. Since I was eager to receive the decoration as soon as possible, I went ahead and placed the order.

However, when November 30th came and went without any sign of my package, I decided to check the delivery status online. To my surprise, I discovered that the delivery date had been pushed back to December 10th! Feeling frustrated, I contacted Sears customer service, who directed me to ToolBox Supply's customer service line.

When I called ToolBox Supply, I was greeted by a customer service representative who was less than helpful. He was rude and dismissive, telling me that the delivery date was my problem and that it was too late to cancel the order. When I pointed out that the order was supposed to arrive on November 30th, he challenged me to show him where it said that. I was taken aback by his attitude and lack of concern for my situation.

In the end, I was left with a bad taste in my mouth about ToolBox Supply. Their customer service was terrible, and I felt like they had falsely advertised their delivery date. I would not recommend ordering from them, and instead suggest using Amazon for faster and more reliable service.

I gotta say, I'm not too impressed with ToolBox Supply. I ordered some peg board hangers and only half of my order was shipped. I was pretty bummed out about it, but I decided to give them a call to see what was up. Turns out, the missing pieces were no longer available. I wish they would have let me know beforehand, because I would have rather canceled the entire order and gotten a full refund. But nope, I had to find out the hard way.

When I talked to customer service, they told me that they didn't charge me for the hangers that I didn't receive. I was relieved to hear that, but I still wanted to return the entire order for a full refund. Unfortunately, they denied my request for a return shipping label. I mean, come on, that's just not cool. I don't want to have to buy different parts from different places and pay for shipping twice. That's just a waste of time and money.

Eventually, I did get refunded for my shipping, but it wasn't easy. I had to work for it. They said that I'll get a refund for the missing pieces, but I haven't seen that yet. So as of now, I've paid for something that I didn't even get. That's just not right.

Honestly, I don't think I'll ever order anything from ToolBox Supply again. It's just not worth the hassle. But I will say that the quality of the hangers that I did receive seems pretty good. So if you're willing to take a chance, maybe you'll have better luck than I did. But personally, I'm not willing to risk it.

I recently made a purchase from ToolBox Supply through Amazon, but unfortunately, my experience was not a positive one. At first, my order was canceled by accident, which caused me some concern. However, the company quickly emailed me to request payment and assured me that my order would arrive the next day. I was relieved to hear this, but I had to make several phone calls to Amazon and my credit card bank to ensure that everything was legitimate and not a case of fraud.

When the delivery finally arrived, I was shocked to find out that the shipping charges were more than the cost of the two dog kennel panels that I had ordered. I had paid over $100 for shipping, which seemed excessive to me. To make matters worse, the delivery driver called me and asked if we could meet at a gas station about 20 minutes away from my home because his truck was too big to get into my neighborhood. This was inconvenient, but I agreed to meet him there.

When I arrived at the gas station, I was surprised to find that the driver had not brought the kennel panels with him. Instead, he asked me to carry them up the road to my house, which was quite a distance away. I am only 5'3" and 50 years old, so this was a difficult task for me. I was disappointed that the driver was not willing to bring the panels to my doorstep, especially since I had paid so much for shipping.

Overall, my experience with ToolBox Supply was not a good one. I was frustrated by the canceled order, the high shipping charges, and the inconvenience of having to carry the kennel panels myself. I appreciate that Amazon gave me a $15 credit to make up for the inconvenience, but I will not be ordering from ToolBox Supply again in the future. It is unfortunate that my experience was so negative, but I hope that the company will take steps to improve their customer service in the future.

I wrote a review on toolboxsupply.com, but it never showed up. So, I'm writing it again here. I recently purchased some blinds from Toolbox Supply, and I was disappointed to find out that some of the vertical vinyl pieces were a different color than the woodgrain. Some were light grey, dark grey, and black, which made the blinds look defective. If I had known this beforehand, I wouldn't have bought them.

I contacted Toolbox Supply and spoke with James/Jim, who seemed annoyed with my complaint. He informed me that this was considered normal, which was frustrating to hear. I sent him pictures of the blinds to show him the issue, but he didn't seem to care. I was planning on returning the blinds, but he warned me that I would be charged a stocking fee if they couldn't sell them. This made me hesitant to return them, as I didn't trust James/Jim by the end of our conversation.

After reading other reviews on the website, I'm glad I decided not to return the blinds. It seems like the process would have been even more frustrating and annoying than it already was. Overall, I'm disappointed with my experience with Toolbox Supply and wouldn't recommend them to others.

I recently had an experience with ToolBox Supply that left me feeling frustrated and disappointed. I had purchased a Shark vacuum through Sears, with Tool Box Supply being the third-party seller. Unfortunately, after only using the vacuum three times, I began to experience some issues with it. As a result, I decided to initiate a return.

However, when I received an email from Tool Box Supply regarding my return, I was surprised to see that they had listed my reason for returning the vacuum as a "change of mind." This was not accurate, as I had explained to them that the beater bar was working intermittently and that the vacuum would need some work done on it before it could be resold. I promptly sent them an email to correct this mistake.

To my dismay, the next day I received another email from Tool Box Supply stating that they would not accept my return, and that the reason for this was simply "N/A." I was shocked and frustrated, as I had only had the vacuum for a few days and had not been able to use it properly due to the issues I was experiencing.

At this point, I decided to reach out to Sears for assistance in resolving the issue. Unfortunately, I have not yet been able to find a resolution, and I am still working on getting help. I plan to update my review if and when this situation is resolved.

Overall, my experience with ToolBox Supply was not a positive one. I would caution others to read reviews carefully before making purchases from third-party sellers, and to consider purchasing directly from the retailer whenever possible. While I understand that mistakes can happen, I was disappointed by the lack of communication and support I received from ToolBox Supply in this situation.

I recently made a purchase from ToolBox Supply, and I must say, I was quite disappointed with the experience. I ordered a total of 20 hooks, each with a 50 pound capacity, to hang tools in my construction trailer. The trailer needed to be outfitted and completed within the next 7 days, and everything else was already completed, so this order was critical to me.

However, when I received an email from toolboxsupply.com stating that the hooks had "fallen out of the shipping carton and the shipping carton was discarded," I was in a state of panic. I even have a copy of the email to prove what I am saying. I immediately called the company, hoping they could re-ship the hooks as soon as possible. But to my dismay, the representative I spoke to was incredibly rude and unhelpful. I asked to speak to the owner, but the rep refused. I even asked to speak to anyone who could help me, but the rep told me it was his decision and to call back in two weeks when the insurance claim was resolved if I wanted to re-order.

The next day, the hooks from toolboxsupply.com arrived at our office. However, I had already re-ordered the hooks from another vendor, so now I have a second order of hooks that will be arriving this week. Toolboxsupply also tied up my money and would not give me a credit. If the company disputes this, I will attach photos for all to see. I do not like emailing attachments to unknown sources.

Now, I have to deal with my bank and go to the post office to return the hooks to toolboxsupply. There is no way I am keeping these hooks, as I have already re-ordered the same hooks from another source. I want my money back.

Overall, my experience with ToolBox Supply was extremely disappointing. The customer service was terrible, and the company's handling of the situation was unacceptable. I would not recommend this company to anyone, and I will be taking my business elsewhere in the future.

I recently made a purchase of composition notebooks from ToolBox Supply through Overstock.com. The description of the product stated that it was a "100-count" and priced at over $10, which led me to believe that I was getting a good deal on 100 notebooks. As a teacher, I needed 200 notebooks, so I ordered two. However, when I received my order, I was shocked to find that I had only received two notebooks for $21.

I immediately contacted the company to explain the situation, but before I could even finish my sentence, I was met with a rude and unprofessional response. The representative constantly interrupted me and repeatedly told me that I was wrong, not them. They refused to acknowledge that the description of the product was misleading and insisted that no one else had ever misunderstood "100-count" to mean 100 of the item.

I requested to speak to a manager, but was told that they were working remotely and could not be reached. Frustrated and disappointed, I decided to set up a return through Overstock. However, I was shocked to find out that I had to pay almost $9 to return the two notebooks, and then they also deducted the $6.50 for the shipping that they sent me. In the end, I spent $15 for two notebooks that I no longer had.

When I reached out to ToolBox Supply via email to inquire about the refund, they simply stated that they had processed my refund correctly and that I should contact Overstock if I had any further questions. This was frustrating, as Overstock had nothing to do with the issue, and it was all through the third party of ToolBox Supply.

I have tried to contact ToolBox Supply four times to speak to a manager, but they have continually refused to let me. This experience has left a sour taste in my mouth, and I would strongly advise against ordering from them. Their customer service is far from exceptional, and their philosophy of "We are committed to our customers by providing exceptional customer care" is not reflected in their actions.

Overall, I have never received such poor customer service before, and I would not recommend ToolBox Supply to anyone.

So, I was looking for a good deal on MOLD ARMOR E-Z Deck, Fence and Patio Wash, and I found it on the Walmart website for $15.39 for a 2-pack of 128 oz bottles. I ordered 5 of these 2-packs, which should have given me a total of 10 gallons of the product for $94.38. However, when my order arrived, I only received 2 of the 2-packs, which is only 4 gallons of the product. I was pretty upset about this, so I contacted the seller, Toolbox Supply, to see what was going on.

Their response was pretty disappointing. They told me that they only sell the product individually, not in a 2-pack, and that the Walmart website must have made an error in their listing. They offered to refund me the shipping cost of $9.94, but they still wanted me to send back the product for a refund. I was pretty frustrated by this, especially since the Walmart website was still offering the same deal.

To make matters worse, their customer service email was full of errors and didn't make much sense. They told me that I had received the correct quantity of product, even though I was missing almost half of what I had ordered. It was like a third grader had written the email!

Overall, I would not recommend buying from Toolbox Supply. They seem to have poor communication with their customers and don't take responsibility for their mistakes. If you're looking for a good deal on MOLD ARMOR E-Z Deck, Fence and Patio Wash, I would suggest looking elsewhere.

I recently bought some gloves from Toolbox Supply through walmart.com. I was expecting to receive 1000 gloves, but when I opened the package, there were only 100 gloves inside. I was disappointed and confused, so I contacted Toolbox Supply to ask about the mistake. They told me that they only sell 100 gloves, and that the listing on walmart.com must have been incorrect. I was frustrated because I had paid for 1000 gloves, and now I only had 100.

I decided to check the walmart.com listing again, and to my surprise, the same gloves were still available for purchase in a pack of 1000. This made me even more upset because it seemed like Toolbox Supply was not being honest with me. I tried to contact them again to see if they could help me, but they were not very responsive.

I considered filing a complaint with the Better Business Bureau, but I discovered that Toolbox Supply is not an accredited business. This made me feel uneasy about doing business with them in the future.

Overall, I would caution other buyers to be careful when purchasing from Toolbox Supply. While they may have some good products, their customer service and pricing practices are not always reliable. It's important to do your research and make sure you're getting what you pay for.

ToolBox Supply is a company that I recently had an experience with. I placed an order through Walmart.com and as soon as I did, they charged my credit card. I was excited to receive my order, but three days later, I found out that my order was cancelled and the charges were refunded. I was very disappointed and confused. I tried to contact the seller by email, but I received no reply. I was left wondering what had happened and why there was no communication from the seller.

After reading other reviews, I realized that this is a common practice for ToolBox Supply. I was shocked to see that so many people had similar experiences. It made me wonder how a company like this can stay in business. It is very untrustworthy to charge someone's credit card and then cancel the order without any explanation or communication.

I would advise anyone to stay away from ToolBox Supply if they see them as the third party seller. It is not worth the risk of having your order cancelled and being left without any explanation. It is very frustrating to deal with a company that does not value their customers or their business. I hope that ToolBox Supply will improve their communication and customer service in the future.

I gotta say, I'm not one to write reviews, but I had such a bad time with ToolBox Supply that I feel like I gotta warn y'all. I ordered this liquid gardening stuff, right? And when it came, it was in this big ol' box with barely any padding. The box was all wet and gross from the containers being busted up. And get this - more than half the product was gone! I was so mad, I called up customer service to see if they could help me out. But the person on the phone was so dang rude! They were yelling at me and didn't even try to fix the problem. I'm telling you, don't waste your time with these folks.

I gotta tell ya, dealing with ToolBox Supply was a real headache. I ordered some trays from them and wanted to double-check the size before they shipped it out. I called 'em up and the person on the other end assured me that it was the right size. Unfortunately, it turned out that the website had the wrong UPC code listed, so the trays I got were the wrong size. I mean, come on, how hard is it to get your facts straight?

So I called 'em up again and asked if they could help me out with returning the wrong trays and getting the right ones. But nope, they refused to pay for the return shipping, even though it was their mistake. Talk about a low-brow move. I ended up having to pay twice as much to get the right size from another supplier.

Honestly, I wouldn't recommend dealing with ToolBox Supply. They're just a pass-through for other distributors, so you're better off going straight to the source. And if you do end up ordering from them, make sure you double-check everything before you hit that "buy" button. You don't want to end up with the wrong size like I did.

I recently made a purchase on Amazon.com and was excited to receive my product. However, when I checked the status of my delivery, it showed that it had already been delivered. I was confused because I had not received anything. I contacted Toolboxsupply.com, the seller of the product, and they suggested that I check with my neighbors to see if they had received it by mistake. I did as they suggested, but still no luck.

I reached out to Toolboxsupply.com again and this time they informed me that the package had been delivered to the USPS, not my residence. I was frustrated because this meant that I had to go to the post office and trace the package myself. This was not what I had in mind when I signed up for Amazon Prime and the convenience of online shopping. I shop online frequently and this was the first time I had encountered such an issue.

Unfortunately, Toolboxsupply.com did not offer any solution to the problem. They simply told me to go to the post office and trace the package. I was disappointed because I had already paid for the product and was not receiving the service I expected. It seems that they were more interested in keeping my money than resolving the issue.

Overall, I would caution buyers to be aware when purchasing from Toolboxsupply.com. While they may have a wide selection of products, their customer service leaves something to be desired. I hope that they will take steps to improve their service in the future.

I recently had an experience with ToolBox Supply that left me feeling frustrated and disappointed. I had placed an order with WALMART for some food and a roll of duct tape, but when my order arrived, the duct tape was missing. I knew that WALMART sold duct tape, so I was confused as to why it wasn't included in my order.

After contacting WALMART, they directed me to ToolBox Supply and said that they could help me with my missing item. However, when I reached out to ToolBox Supply, they informed me that I would have to pay an additional $5.99 for the duct tape, plus a shipping charge. I was not happy about this, as I had already paid for the item through WALMART and did not want to pay extra for something that should have been included in my original order.

I decided to cancel my order for the duct tape and requested a refund. However, when I checked my credit card statement, I noticed that the refund had not been processed. I called ToolBox Supply to inquire about the status of my refund, and was met with unhelpful customer service representatives who seemed disinterested in resolving my issue.

Overall, I was extremely disappointed with my experience with ToolBox Supply. While the amount of money I lost was not significant, it was the principle of the matter that left a bad taste in my mouth. I believe that ToolBox Supply is a dishonest company that is taking advantage of customers, and I would not recommend doing business with them. I hope that WALMART takes action to remove ToolBox Supply from their list of vendors and sells the duct tape directly from their own shelves.

ToolBox Supply is a company that I had a really bad experience with. They took my hard-earned money out of my checking account without my permission, leaving me unable to pay for my medication and emergency medical expenses. I was really upset and frustrated because I didn't even order anything from them in the first place. When I contacted them to cancel the order and get a refund, they refused to do so and said that they were going to force the delivery on me anyway.

I couldn't believe it! How could they be so heartless and unprofessional? I tried to reason with them, but they wouldn't budge. They said that I could simply refuse to accept the package when it arrived, and it would be returned to them automatically as long as it wasn't opened. But that wasn't the point. They could have stopped the shipment before it was even sent out, but they refused to do so.

I felt like I was dealing with a total scam. I mean, who does that? Who takes someone's money without their permission and then refuses to give it back? It was outrageous! I was so angry that I decided to go to the police and have them audited by the IRS. I wanted to make sure that they were held accountable for their actions.

In conclusion, I would not recommend ToolBox Supply to anyone. They are a dishonest and untrustworthy company that will steal your money and refuse to give it back. Stay away from them at all costs!

I recently made a purchase from ToolBox Supply, an online retailer that sells a variety of home improvement products. I found this company through Amazon and decided to order some window boxes from them. The Amazon description stated that the window boxes were sold in a case of six, which seemed like a great deal to me.

However, when I received my shipment, I was disappointed to find that the window boxes were being sold individually, not in a case of six as advertised. This was a bit of a letdown for me, as I had been expecting to receive six window boxes for the price I paid. I decided to return the items due to the inflated price of being sold individually.

ToolBoxSupply accepted my return, but I was charged a 10% re-stocking fee. I was not happy about this, as I felt that the misleading product description was not my fault. I decided to email the company and explain my situation. I told them that the Amazon description was misleading and that I had been expecting to receive six window boxes, not just one.

Unfortunately, the company did not adjust my refund. They responded that the description was correct and that I had received exactly what I had ordered. I was only refunded 90% of my purchase price, which was a bit of a disappointment.

Overall, I was not happy with my experience with ToolBox Supply. While they did accept my return, I felt that the misleading product description was not my fault and that I should not have been charged a re-stocking fee. I will not be ordering from this company again in the future.

I recently bought a recycling tub from ToolBox Supply and when I got it, I noticed that I was charged more than what I had put in my cart. I was a bit confused and decided to contact the seller to clarify the issue. The customer service representative told me that there was a separate link under "details" that stated that the purchase included 6 tubs, which was why I was charged more. I was a bit disappointed because I didn't see that link before and I thought it was a bit sneaky of them to charge me more without making it clear.

I requested a full refund, but unfortunately, the customer service representative was not very helpful. I called several times, and every time, an Indian man answered the phone. I assumed he was the only one working there because he answered every time. He was quite rude and disrespectful, and he even hung up on me. I was shocked and tried to call back, but he had blocked my number. I was really frustrated and felt like I had been scammed.

Thankfully, I reached out to Amazon, and they helped me get my full refund. They are currently investigating this third-party seller, and I hope they shut them down so they can't scam anyone else. It's really disappointing to see sellers like this who try to take advantage of their customers. I would advise others to be careful when buying from ToolBox Supply and to make sure to read all the details carefully before making a purchase.

I recently ordered something from ToolBox Supply through Amazon, but unfortunately, the package never made it to my doorstep. It was shipped via FedEx, but for some reason, it was returned to the seller. I received an email from the seller stating that my order had been cancelled due to an incomplete or undeliverable address. However, I was confused because I have orders delivered to the same address almost every day without any issues.

I decided to call ToolBox Supply's customer service to see if they could help me figure out what went wrong. Unfortunately, the customer service representative I spoke with was not very helpful. In fact, he was quite rude and insisted that I had entered an incomplete address. He told me to check my Amazon account to see what address I had entered. I did check, and the address was complete and correct. However, he kept telling me that it wasn't, even though I was looking at it on my computer screen.

I was very frustrated with the customer service I received from ToolBox Supply. The representative was not helpful at all and was quite mean to me. I decided to complain to Amazon about the situation. Thankfully, Amazon was able to help me out and requested a refund on my behalf since the seller had already received the returned merchandise.

Overall, I would not recommend ToolBox Supply. The customer service was terrible, and I had a very negative experience with them. If you need tools or supplies, I would suggest going to Lowe's instead.