Tires Plus Total Car Care
reviews and complaints

I had brakes serviced and repaired over the past two year; the most recent visit, after brakes were done, I continue to hear scraping noises when applying the brakes after driving for a period of time. Each time I would take it back to the Tires Plus Location (Landover, MD), they claimed that the brakes were fine and they did not hear any noises, but my wife and I always heard the noise. The manager (Pablo Merino) suggested that we take the car to the dealership and they suggested that it the noise continued that the brake fluid and calipers be replaced. When we took the car back (of which it was taken back several times because of the noise), one of the staff agreed to do the work as suggested by the dealership, but then I got a call from the manager stating that they would not be doing any more work on the car because each time they work on the car, there is another issue. All I wanted them to do is to just fix the noise that I was experiencing. So, the manager decided to give us a refund for the brake work, but although we accepted the refund, it is just not acceptable that he did not have enough confidence in his mechanic to fixed the problem, and just decided to give a refund to just make us go away. This is very unacceptable and I will continue to spread the word about the poor service. I do see that on the Better Business Bureau web page, Tires Plus has receive an F many, and many more times over and over again. Customer service needs a lot of improvement if this company expects to succeed. The customer experience was not acceptable.

At 10 AM this morning, as I dropped off my 2009 Venza for its 3 month oil change here in Frederick, Maryland, the clerk wasn't friendly and disrespectful. At first he spoke to me, then realized I am Deaf. I eventually understood that he said, "What are you here for?" I pointed to oil change and I wrote on paper that I purchased my tires here for years thus I get a free tire rotation. I then showed him the Car Care package coupon for $9.99. He wrote, "Do you want the $9.99 package or not? I then inquired about if my free rotation included all the tire service listed on the coupon. He angrily underlines the words while the pen rips the paper,"Do you want the $9.99 package or not?"I spoke (which I believe is clear enough for him to understand me)"Are you mad? That's not acceptable. I'll no longer do business with you." I picked up my keys and left.

As a loyal customer, I have never experienced such rudeness from a clerk. I'm very uncomfortable returning to the store and facing the same clerk again. He showed no patience or respect. I am not sure if it is because he has to write to communicate with me, but his attitude is no excuse.

First and foremost, I would like to say this store is involved explicitly in scheming customers at a high level that is significantly out of control. Store #550655, located at 2800 Apalachee Pkwy, Tallahassee, FL 3230. What happened to me today should never happen to anyone. I had an appointment and went there for an oil change this morning vehicle was running perfectly fine there was nothing wrong with the car. I arrived there at 10: 30 am because my appointment was at 11 am. I check-in, sat down waited for my vehicle for 4 hours no one come to me or said anything. I have to call my boss said that I have an emergency and I couldn't come to work when I didn't have an emergency. After 4 hours I came to the counter asking them what is going on I have been waiting for hours this is when they told me after finished changing the oil the car won't start. I drove the vehicle from my house to the store. It didn't give me any sign of a starter or anything like that. They all looked at each other like they had seen a ghost. I don't know what they did it didn't seem like it needed a new starter because I know when a vehicle needs a starter. Because a month ago I had changed the starter. They make me pay $725.88 to change the starter which cost $118.99 on Advance Auto Parts. I'm not sure what type of schemes they are doing at this store, but the store needs to be investigated.

Had an appointment at 3 pm for tire balance, rotation, and 4 wheel alignment. Arrived at 250 pm and inquired with front desk staff when I noticed that my car was not pulled into a service bay as of 3:47 pm. A Tires Plus tech then brought my Ford Edge into the service bay at 3:48 pm and just left it there. The car did not have any work done until 4:27 pm after I again complained and stayed outside the service bay to make sure they were rotating the tires. The alignment occurred at 5 pm, and the manager appeared afraid of me and apologized. The staff is lazy and not well managed as several were in groups socializing during my visit there. The manager thanked me for yelling as it "woke them up".

Told my wifes 2005 toyota solara to store #453544. She sad car was shacking at 40 mph. after inspection was found front half shaft needed replacing. We went for both. Problem solved until I looked over the bill. After calling Scott the service adviser and being told that the price of each shal\ft was correct.

i called all three local parts store to find out what I could buy the shaft for. The results were that the price was double the over the counter cost. called Scott back to be told that's the way it is.I use tires plus when repairs on my wifes car are needed this is the first time, I got the shaft.

Date of service 5/4/2022

invoice # 194647

store #453544

jan 2019 i brought my honda c r v to tire plus in winter haven ans had mike help me my ball joints were bad and had to be replaced so i let them fix my car 6 month later the same problem i brought back to mike a tire plus in winter he said the ball joints wear bad again he also made me pay again for the service now they are bad again if i take it back to mike at tire plus he will make me pay a third time i also want credit for paying the second time also my brand new tires that they installed are getting worn i want my tires replaced at no charge and the ball joints at no charge ans i want t credit for paying a second time credit back to my tire pus card my name is marty sullivan [protected]

Often times when a person is given a bit of power they expand it to the point of being overbearing and end up being ridiculous. The sad part is the Company who they work for may have no real feedback on the actions how this employee is having a negative effect on their business. In this case we have a 22 year old with some manager status telling a customer they can't buy a tire. Yes Mr. President of Tires Plus your employee "Manager" would not sell a customer a tire.

I arrive at Tires Plus on Eau Gallie in Indian Harbor Beach Florida, I have been here before for an alignment and was treated perfectly and while there were some issues with the process it was corrected perfectly. This time I had a screw on my tire and needed a patch. The "Manager" a 22 year old came out to the car and quickly told me the tire was not repairable. I have heard that story before but it was located in the middle of first set of threads from the outside. Truthfully, I didn't question this because I am happy riding at highway speeds without patched tires.

So sell me a tire. Quickly the Kid Manager tells me I have to buy two tires as I need to replace both because my other tire is worn and not the same height as the new one and the computer will go nuts and the transmission will destroy itself. I said I understand but I just want to buy one tire for now and I am not concerned about damage which he claims will happen. Then he notices it is a 4matic drive car and announces I need to buy 4 tires. I laughed and said just sell me a tire and I will be on my way. NO the sniveling little creep says, I will not sell you one tire as you may come back and hold me responsible if damage should occur. I said I just want to buy one tire and that is all.

Having said that repeatedly to this [censored] he decides that since I am not agreeing with him I am calling him a liar. Liar? Just sell me a tire Man!

Oh no you called me a liar and I never want you to come back here again and went back in the store. So I left with a screw in my tire he wasn't concerned about that. Went to Tire Kingdom around the corner and had a new tire installed in 30 minutes.

The idiot was more worried about my transmission than my safety letting me leave with a screw in my tire. He needs to be fired Mr. President.

Having trouble at my local Tires Plus to get rotation balancing and alignments. I buy all my tires there and always take the full package to include tire hazard warranties lifetime rotation and balance. This is very expensive. Everytime I try to get that done they decline it saying they're too busy etc. I scheduled this one which was actually approved a little later I got a call saying sorry they couldn't do. This has been an ongoing problem at that store I've had to be doing them while I'm traveling out of town. I actually walked in to figure out why and was rudely talked to by the guys up front. I am no longer going to that store any more and will switch to Mavis as they are also closer to me.

Purchased Tires at Tires Plus In La Crosse WI on October 21 21. I was charged a Road Hazard Warranty with each tire of $18.27 per tires which came to Total of $73.08 for 4 tires. On December 23rd, 21 had one of our Vans with a Screw in the Tire. Told driver who works for me to take it to Tires Plus because we have a Warranty for this. She went there and was told they could get her in on Wednesday Dec 29th 21. The Tire was losing air and they would not fix it.

I don't understand these vans are used to Transport People in Wheelchairs We can't just wait and see if the Tire will not blow while we are providing services.

Big Fail

I was a customer for over a dozen years. A while ago, they stopped plugging tires because it was "unsafe." Then they stopped fixing tires that were "too worn, " even if the wear indicator was a few mm away.
Now, these greedy a-holes will not patch a tire if it was previously plugged!
I ran over a large nail and the leak was too bad to simply pump-up and drive to their shop. So I got a plug kit, plugged it, drove in and was told, WITH A STRAIGHT FACE, "the belts were disturbed by plugging the tire, so it cannot be patched." What a crock! We are talking about a tire, not a damn kidney transplant!
I told the manager to FO and will never visit this Sh**hole again.
Vote with your wallets and stay away from these scumbags!

Car was taken in on the 8th didnt come back out till the 11th.. Said they put a starter and battery in it... Didnt need it I found out took them 3 days to install it that tkes minutes at the most... Next day I go back to get the other stuff done that I went there for to begin with.. They said I needed 2 control arms and a front end ok thats fine.. Then I need brake pads and rotors bs that gets done, its on the alignment machine.. Then all of a sudden I need tie rods.. This bill came to over 1400 complete rip off.. They were mad because I went over there heads an reported them.. Needless to stay it wont be payed im defenitley going over all of them now... Dont go there they are thieves

I'm Jose Guimaraes, as a loyal Tire Plus customer for more than 20 years at same store located on 23245 St Rd 7 Boca Raton FL 33428, had experienced very bad situation on November 1st, when I stopped by for alignment service in one of my cars, at the end of the service, the manager of the store charged me $104, 17, and I tryed to explain to him that I have bought a alignment program for a year, sold by the Menager of the store before him, I think named Steve, and he told NO, that I didn't have any right about that. So, I think yoy guys should train your people not to cheat on customer, specially customer for more than 20 years, who always brings so many cars . The worse part of the situation, was the rudeness, and the way I was treated by him, the Menager, the way he spoke to me, you guys have a bald guy in there, who is a very good and polite person, different. So, I expect to have my money back, because I paid for the whole year. I hope people don't come to me offering any package again. I tryed to get a Superviser phone number and they didn't give to me. My name is José Guimarães, phone number [protected], and I'm expecting to heve a phone call from someone who can solve my problem and then keep myself and my family to do business with Tire Plus.

I purchase two front tires for my car at the Bryn Mawr service center in PA. When I picked up my car there was a dent and fresh yellow paint by the dent (see attached photo). I pointed this out to the manager and she said that she would submit an incident report.
On Sept 1st. I received an email from Robert G, Sr Claim Advisor asking for documentation. I sent the picture and an explanation of what happened. The claim number is [protected]. I tried contacting Robert G several times at the following email. [protected]@bfusa.com. I have not heard back from Robert.
I am writing this letter to voice my dissatisfaction with the unresponsiveness to this serious complaint. I have been using tires plus exclusively for tires on my two cars for 7 years/ multiple accounts and have never had any issues.
If this is not resolved to my satisfaction I will no longer be a customer of Tires Plus or buy another Bridgestone tire for my car.
Someone please respond!

An appointment was made to take the car in because an engine light was on and the car was making noise.

Was charged $ 1, 800 for repairs and 2 new tires for the front.

Never was shown any of the so-called bad parts or the old tires.

Was told that the engine light had been fixed and the noises were gone.

In less than 2 weeks after this, the engine light was back on and the car was still making noises.

This time they told me the car need more work and I got billed for another $ 1, 400.00.

Never was shown any of the so-called bad parts.

Then while driving the car, it suddenly stopped and would not run at all. had to have the car towed back to our house.

Both of my daughters were in the car and when it abruptly stopped, they could have been seriously injured.

The tow truck driver determined that the Serpentine belt had ruptured and was shredded.

Tires Plus never mentioned anything about the belt being worn and needing replacement.

I found a mechanic that made house calls and scheduled an appointment.

He came out and replaced the belt and show mew parts of it that were shredded and wound around a pulley.

After being billed for $ 3, 200.00, the engine light is still on, the car still makes noise and I will never go back to Tires Plus.

I think they did unnecessary repairs, they never showed me any of the so-called bad parts that were relaced. I never saw the tires that they said were bad and those tires were less than 1 year old.

They supposedly did a front-end alignment check. So they charged me for this and then then charged me for an alignment also.

Seems like I should have only been charged for the actual alignment and not both.

I am more than upset and mad about what I got charged.